Well where did I start, we made arrangements Wednesday with the manager for a 65 birthday party with 25 guests, a private area was asked for and said there was no problem. When we arrived Friday we were seated in the entrance area to the back room with our guests seated in different booths and one table. There were three birthday party s in our general area. So the manager was called and came over, we were told there was nothing he could do for us and apologized. With no where else to go we asked if we could turn the booths around so everyone could see each other.. he said no problem. Service was really slow, 30 mins to get beverages, after 45 mins went by our complete party got their beverages. When our last table got beverages they were in plastic cups and was told "they ran out of glasses" After waiting for 40 mins for food to arrive, we asked for silverware, server told us "they ran out of silverware" and provided half of our party with plastic Ware. OMG The food we got had no issues and was hot. We were comped nothing by management for all the issues. What we hoped would not happen at cheddars, sure did happen.. Won't be going back for anything. Good luck and cheers! read more

okay so last night my family had a big party and ONLY ONE waiter MR.Terry his customer service was excellent he was patient and very understanding Cheddars definitely need to get more waiters in there but he was definitely a great service read more

My staff is amazing!! There were tons of people coming in and the staff was so accommodating. Especially the young lady that was taking to-go orders. I decided to get an order to go. I was truly impressed with how friendly she was. I was having a difficult day however, I felt so much better after coming to Cheddars. I will definitely be back with some of my family and friends. Thanks!!! read more

At first the host was missing we waited 10 minutes before she arrived When seated she placed our menus down and walked away Our server "Daniel" was amazing even apologized on her behalf When our food arrived it was spicier than normal but still delicious! Croissant were amazballs as usual! However on my next visit I will definitely ask my server to tell the Chef "Easy On The Spices" Thank You Daniel for serving us !!!!! read more

Food Was Great, Service Was Great, Ambiance Was Great, My Waiter Named Dwayne Pulled Jokes On Me And I Will Never Forget Him, & "See You Later Texas Roadhouse" read more

Food tasted good; pretty big dinner portions (I have enough leftovers for lunch tomorrow. ) That's the good. Lorie - bringing me my drink and taking my order (incorrectly) doesn't equal service. We were there for 45 minutes after placing our order before half of our order showed up. 10 minutes later the rest showed. Never had a drink refilled. NEVER saw Lorie again after she took our order (except to see her deliver food to other tables). I had to go to the hostess station to ask for the check. I tip 25% as a rule - I appreciate the people who work to make my experience pleasant. Today, I did what I've never done in my 25 years of adulthood: left a $0.00 tip. I simply cannot pay someone to ignore me. read more

We are from WI. Why didn't anyone tell me that we didn't know how to season food at home?? Our server Danielle was so friendly and attentive! The food was delightful and the prices are really low (at least compared to home). I'll def be back! read more

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They told us that the waiting time to get a table is approximately an hour so we just decided to do some errands while waiting, they texted me after 30 minutes and we were rushing before we lose our reservation which will only last for 15 minutes as per them. Server is a little bit aloof but other than that, all the food that we ordered were so so delicious. I love the complimentary honey butter croissant and esp the Monte cristo sandwich is to die for. read more

Cheddar's Scratch Kitchen - Honey Butter Croissants - American Near Me - Fayetteville, North Carolina

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I went two weekends ago. I haven't here in years and the last time I was here it wasn't good but THIS TIME mannnn I blown away. The bread was hot, delicious, and different. I got the spinach dip and ate the whole bowl by myself lol it was that good . For my entree, I got the lemon pepper chicken that comes with rice and I got corn and the loaded casserole to go with it and boiii so delicious . read more

My daughter and I came for Dinner after shopping on a Sunday. I had read reviews before we decided to come. The reviews were half and half. She has eaten here in the past and said it was pretty good. Upon our arrival we were told a 45 min wait time. The Hostess was cordial but not overly friendly. We ordered the Maui Margarita while we waited and that drink is SO GOOD !!!! YUM !!! We were seated in 30 minutes. We overheard that they are short staffed but we were attended to promptly. Jasmine was our server. She was great. She forgot to give us our fresh hot croissants but she made up for it by giving us 4 instead of 2. I ordered the Wisconsin Cheese Bites and my daughter got the Chicken corn Wraps. Both were really tasty and served promptly. We had a really great experience tonight. We'll be coming back ! read more

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Stopped in for late lunch/early dinner after going to the Clue Theater Show. Surprisingly, it was busy so grabbed a seat at the bar. The bartender was very nice! Ordered steak and chicken tender with salad and baked potato based on her recommendation. Everything was delicious especially the croissant with butter. If in town again would definitely stopped back in. read more

Cheddars is affordable. I usually stick to getting the salmon dish which I find to be good. They have a wide variety on their menu but it pretty much consist of southern style entrees. They do have healthier options and a variety of drinks to include alcoholic beverages. My husband ordered a pasta dish which was full of spaghetti but lacked flavor and sauce. It was supposed to have Alfredo sauce but there was no Alfredo sauce in sight. It's hit or miss with Cheddars but worth a try. read more

Cheddar's Scratch Kitchen - Pasta dish - American Near Me - Fayetteville, North Carolina

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Cheddars is a hit or miss, the place on the inside is very dirty, from the tables, the condiments and the utensils! The hostess has a very nasty attitude, so don't expect to get seated somewhere nice! The food is either cooked raw or over seasoned! The bartender does not know how to make drinks, they are extremely watered down, the garnishes are almost or always non existent! Food is overpriced read more

I haven't been here in a while, so I hit it up for dinner tonight. Promptly got seated, which shocked me since labor shortages have made restaurants wait list crazy nowadays. I ordered the chicken Dijon with mushrooms, and sides were baked potato and broccoli casserole. I was a little leary as every restaurant I go to. I normally stick with the same things every time, but today I went all crazy and got this new dish! I thought things never look like the menu pic and prob going to get these 2 dried out chicken cutlets with a gross mustard sauce. Well, I was WRONG! The chicken was so good, and I LOVED the honey Dijon sauce on it! Hubby got Buffalo chicken wrap and it was so big he now has tomorrow's lunch. Our waiter Michael was great! On top of drinks and everything. And ladies if ya like long hair guys ya will drool over him! Glad I went back tonight :) read more

Cheddar's Scratch Kitchen - Chicken Dijon with mushrooms. Baked potato and broccoli casserole. - American Near Me - Fayetteville, North Carolina

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Disgusting!!! The food was your run of the mill heat and serve, but the restaurant was cleanliness was unacceptable. There was no one cleaning the floor after someone left their table, and they expected diners to just sit in filth. I ordered the trio appetizer and the spinach dip had plastic in it! It took until the end of our meal for the manager to even come with me having to ask for him to come again. When finally arrived, he justified it by saying that it was JUST the packaging that the cream cheese came in and that he apologizes. He did take the appetizer off of the bill and gave a 10% discount, but this will be the very last time I will ever dine at any Cheddars no matter the location! read more

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Food is awesome Service is great Ambiance is awesome. If you are tired of the same ole same ole in good and restaurants- Try this one -we love it . The drink called pain killer is awesome! Food is excellent. read more

Started off by being asked for money by two people out front . We walked in and began waiting for the hostess for about 2 minutes up front . Got seated after that and our waitress came right over. We got drinks and an appetizer, cheese fries . She checked back often. We ordered and saw that the people who asked for money were confronted by what looked like a cool and a manager. I thought they were kicking them out but then to my surprise they both came back out with two to go meals and rinks for the people. This was so amazing to see as it doesn't happen much if ever . Kudos to the staff here at Cheddar's. Food was decent and plentiful. We will be back as it was an enjoyable experience read more

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To whom it may concern. I arrived at your restaurant with some friends eager to enjoy dinner. At arrival there was a hand written note displayed on your door. This note had several items and as we waited to be seated several more items were added. This were not items like napkins or plastic cups. These were staples to the experience of what Cheddars is, or is supposed to be. This particular restaurant is too often without major menu items. Their customer service is often lacking and the care and concern displayed to their guests is often nonexistent. While I understand that items can be overlooked when inventory is counted, but all of the items listed in the attachment is not an oversight. This sign displays your lack of training, competence, professionalism, no moral, and the lack of concern for the customer experience. This is truly disappointing. How could you even feel comfortable opening the doors when 1/3 of you menu is not accessible. This is not an isolated event, this is normal practice. Just close the doors, at least until you can get it together. Many restaurants have closed their doors because of lack of customers during Covid, you (Cheddars) have been blessed to see customers and keep your doors open. This is the appropriation you show your customers. DO BETTER. BE BETTER. The next closure could be you. I will be sharing this on ALL of my social media platforms, which includes a heavy collegiate following. Think about your reputation and the negative effects it could have. One star is generous!!! read more

Cheddar's Scratch Kitchen - This was the first list of items Cheddars did not have available - American Near Me - Fayetteville, North Carolina

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Ashely is a great bartender and server!!!!! Love her. She made our bad experience way better and made me wanna come back.

I've been going to Cheddars often since opening just went this pass Tuesday, this Is the WORSE Worse Service of ALL visits! As a group our food Quality was Poor, cheese bits(salty) but hot, pasta was watered with lil flavor! The server Chianna started off good but Crashed! She had a trainer but let a Horrible example as a "Trainer"! Chianna lied on our party to Mgt saying she we cursed them, We Don't Curse!! Ask for Cadance he has integrity...Michael the front end Mgr didn't properly resolve a thing saying it's "Not about Doing the Right thing", in the entrance as my party was voicing her concern above fairness etc! Disappointed by a restaurant I Loved but will not have group meeting there or return anytime soon! Tae is a great server from 6/6 visit read more

The food was delicious and the helpings are great! I got the ribs and my son got the shrimp pasta. I had a mixed drink that was horrible but the desert was good! I got the carrot cake and my son got the cheesecake! We also got the cheese bites! The service and ambiance was great also. No pictures, sorry? read more

Every time I eat at Cheddar's I enjoy the meal. I only went this time for the cheesy broccoli and rice. It is so yummy!

There was a 45 min wait so we sat at the bar for drinks. Eventually we decided to order the chicken Alfredo(it came with very little) and 2 honey butter rolls. I had to ask someone to wipe down a spot so we'd have somewhere to sit. Customer service was ok I guess. I won't be going back anytime soon. read more

Cheddar's Scratch Kitchen - Honey Butter Croissants - American Near Me - Fayetteville, North Carolina

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Went with my wife for an impromptu date night. Food is average, steaks are not their strong suit. Steak came out half-well done, half-medium, we asked for medium rare. They corrected it and came out with a new steak 10 minutes after, it was just average, nothing to really brag about. Wife's shrimp were good, but the sauce on the pasta tasted like canned tomato's. Extremely mid experience, not a place I'd return to or recommend for a date night, plenty of better options in downtown Fayetteville. read more

This Cheddar's location is one of the better ones that I have been to. The service for the most part isn't too bad and the wait if there is one is pretty quick. Nothing special overall, food tasted good, decent service, decent portions and prices. My main complaint has nothing to do with the food, but the service can be a hit or miss with the service depending on who serves you. Sometimes you have to hunt down a server for a refill, etc. The last time I visited the food wasn't the warmest but it took so long to come out I just ate it and dealt with it. Overall, I would recommend this location and this establishment. read more

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Pros: 1. price is reasonable 2. My Bacon Cheeseburger was good. Cons: 1. The booth was still wet from the cleaner but they never wiped off the "whatever" from the back of the bench seat. 2. The wait staff needs training 3. The manager wiped down the booth behind us and missed the dirt on the seat back. Needs better leadership with attention to detail. read more

Cheddar's Scratch Kitchen - Both booths dirty - American Near Me - Fayetteville, North Carolina

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Ok so I have been waiting for the right opportunity to go check out Cheddar's. I had never managed to motivate myself to go in Dallas (we had one right down the street), but after listening to all the hooplah about the one here in fayetteville and reading all the horror stories about bad service and horrible management I was more than willing to go when my daughter and son-in-law suggested it for lunch this afternoon. We arrived at around 11:30 and for a Saturday it was filling up fast and there were plenty of people already there. But we were seated as soon as we got there and the hostess was very nice and asked if we preferred a booth or a table and in fact showed us the table and asked if this would do. She had someone bring a high chair immediately for the grand baby. I LOVE the decor in there it is very nice. Our waitress (also very nice) came along and gave us menus, took our drink order and appetizer order, brought out the drinks and said the appetizers would be along shortly. She also asked if we were ready to order now, and that she would wait until she delivered the appetizers before she placed the meal order so we would have time to enjoy the appetizers. In a mater of a few minutes the Texas Cheese Fries arrived and the Chips and Cheese dip with beef and both were very fresh and tasty. She checked on us often, drinks stayed re-filled and she was very attentive without being annoying or hovering. She came and took plates away and announced that the meal would be along shortly. From seating to eating the meal was about 25 minutes, NO issues no concerns everything was PERFECT! Ok so lets discard all the BS with people whining and complaining because For the price, this meal in front of me cannot be beat in Fayetteville. Everywhere has an off day, it is really hard to keep good employees that have work as hard as servers have to and I am sure Cheddar's is not all perfect every day. Am I just lucky? Not usually. I will go a few more times and update this accordingly. but lets recap a minute... Appetizers... Excellent Drinks.......Excellent Cornmeal Catfish.... very tasty the diner said they enjoyed it very much. (photo attached) Double Decker Club.... Very good the diner brought half of it home because he was full after the appetizers. (photo attached) Three Cheese Hickory Burger... Very good the diner only made it 2/3 of the way through it because it was a good size and came with a lot of fries. (photo attached) Steak and RIbs combo... Let me say the ribs were delicious, the steak was good and tasted like it was marinated in lime juice it was a thin steak but very good, the coleslaw was good, the broccoli and cheese casserole was a little dry and tasted ok but I would try something else next time. Again Steak and ribs for $13.99?? And I plan on re-heating ( I brought home over half of it ) for dinner tonight. Where you gonna get this? It was a very nice meal(s) for $13.99 (photo attached) Bottom line I saw a parade of servers in there, they are certainly not understaffed and I watched the other diners in there and NOT ONE PERSON seemed unhappy or upset or looked like they waited for food or anything else. I will definitely go again and I do recommend you go try it at least once, but remember most new places have to get their rhythm going so cut them some slack. If you went and had bad service, get your food to go. Problem solved. The food is good and cheap too! *** went back Tuesday April 10 6PM waited 20 min for a table perfectly acceptable; sat in the bar section in a booth (comfortable), Appetizer Excellent; Food was Steak and ribs, loaded baked potato Excellent; dinner companion had steak and chicken strips with fries Excellent; service EXCELLENT. Got lucky twice? No way. **** Note: As we left a couple were also leaving, the woman said: "I feel bad about not tipping, but we did not get our food" ?? Not sure what that was about.*** read more

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Arrived at about 12 noon and was seated immediately. We were greeted by the most personable waitress ever...I only wish I could remember her name but she said she had been there for 4 months. She was prompt in bringing our appetizers, refilling our drinks, and checking to make sure our food tastes good. They were out of broccoli casserole, carrots, and a couple of other things but she told us up front and we were ok with it. I am giving 5 starts because of the service we received. P.S. the floors were really slippery as I walked through the restaurant. read more

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We have dined here previously and the food was EXCEPTIONAL. The service today was absolutely DISAPPOINTING. The food was NOT appetizing at all. Our guest had meat that was overcooked. How is that? If the order was taken correctly. The atmosphere was okay. read more

I must say this was my first time eating here at Cheddars after a day of running errands with my boyfriend, he then decided to do an unexpected Dinner Date and I must say it was the best meal I've had in Fayetteville. I recently moved from CA to NC and have had my share of eating out especially here in NC since that pretty much all there is to do and I must say I finished my meal which is something I hardly do. I was stuff but my meal was so good I keep eating. Also I must say there signature drink the Cheddar Painkiller is to die for it was something different but refreshing. My server Christian was very attentive she was great props to her! I will definitely be back!!! read more

Cheddar's Scratch Kitchen - Cheddar's Painkiller - Amazing - American Near Me - Fayetteville, North Carolina

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Thanks to my great Yelp family, we came upon the reviews for Cheddar's and decided it was the place to go while in the area. All I can say is "Cheddar's why don't you come to Raleigh???" Great prices on great food, large menu, great service and nice atmosphere. PS you have go to try the butter croissant's are wonderful! read more

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Ate at Cheddar's just now (4 Jan 2023, 4:10). It was my son's and my birthday. We were seated quickly and the hostess was very nice. However; our server didn't show for over 12 minutes. My son spoke with the manager and he apologized and took our drink order and comped us an appetizer. He spoke with our server and she responded quickly with our drinks and appetizer. She apologized also. The dinners were very good and served hot. Since it was our birthdays, we received a free dessert. Our server kept us with drink refills and came by several times to ensure our dinners were correct. After the initial inattention, everything else went very well. Really enjoyed our time there and will return. Very good customer service and kudos to the manager. read more

Please turn down the music!! It is insanely loud. Everyone in the restaurant is yelling to be heard over the noise. It's impossible to enjoy the food which is decent. read more

I went here with a friend this past Friday and I'm so glad I did. We got here at around 5 and it wasn't overly busy. Our waiter was so kind and he asked us if we needed anything about every 5 minutes it seemed, which didn't bother me because I'd rather have an involved than uninvolved waiter. OH, and the inside of the restaurant was so cute and I loved the decorations and the fish tank added a nice touch. The restaurant and bathrooms in all was clean and well taken care of. read more

We arrived after the lunch crowd had left. We were seated fairly quickly. The waitress appeared and dropped off the croissants which were very good if you don't mind eating with your fingers. My wife ordered the chicken pot pie and I had the steak and fried shrimp combo. My wife's salad came and it took 20 minutes and 2 requests to get eating utensils. After another 30 minutes, her food arrived followed by my steak. The temperature was on for medium but the steak was mostly fat and gristle. My "shrimp" was two shrimp and one chicken finger. On a positive note the waitress brought 4 apologetic shrimp. read more

**** WARNING : very long review below. **** I had a very unpleasant experience here tonight and don't plan on returning. I was visiting from Charlotte and decided to meet 2 of my friends to catch up. We grabbed a seat at the bar next to a lady whom we did not know. It took the bartender at least 15 minutes to acknowledge my presence and ask what I wanted. Cool, I understand it can get busy - no big deal. As time passes, I order my drink & dip for dine in, and continue making conversation with my friends. Keep in mind I had heard the lady next to me ask for silverware & napkins at least twice and still had not been serviced. More time passes, and the lady next to me finally gets the bartenders attention again. She asks for some plastic silverware. The bartender gave her a visible attitude and said, " AND WHAT ELSE... " the lady responded just some napkins. The bartender rolls her neck and asks very rudely again, " AND WHAT ELSE... " the woman then responded that will be all. So by now, I had directed my attention to the lady as I was shocked by the bartenders response. She asked me if I noticed that exchange and I told her yes. I mentioned to her that I was bothered by the bartenders rudeness as we had done nothing but be courteous to her and simply ask for what we needed. The bartender walks away, & comes back with napkins, nothing else. It was at that moment, the lady says (in a very calm voice), " do you have attitude with me? " The bartender responded " no I don't " and the lady proceeded to tell her that we had all witnessed what transpired and if she was going to have an attitude - then she did not want to be serviced by her. That was all, nothing more - nothing less. The bartender walked away and about 10 minutes later, a male manager comes over to us. Can I just say that his approach was totally out of line. He didn't give us his name or anything. He walked up behind the bar, points to the lady and said, " excuse me, you cursed my bartender out? I was told that you cursed my bartender out and this is her place of work. All I ask is that you be respectful as this is her place of work and she is here to service you. " I chimed in and I politely told him that the lady DID NOT curse his bartender out. I walked him through the entire exchange and highlighted the fact that his bartender was the aggressor. The lady had a simple request and had not been helped. His response was totally out of line. Demanding that we respect his bartender and treat her better when in my opinion, the lady was not wrong - no one did anything to the bartender for her to be rude to us. I told him that I didn't even know the lady, I just so happened to catch the incident and didn't agree with how she was treated. In my opinion, the lady had every right to act out with the bartender, but simply kept her cool... The matter wasnt handled in a profession manner at all. The manager walked up in complete defense mode over something that was miscommunicated to him telling us to be more respectful and not curse his bartender out... No one cursed his bartender out. I can't express that enough. I feel like the situation was totally mishandled. He then turned and walked away. I looked at the lady & told her not to even eat her food. I said if I was treated so poorly, I would ask to speak with a manager, have my order voided, and leave. That is exactly what she did. Before she left, she wanted to speak with the same manager that had just addressed us. Once again, he comes over stating the same things as if we were at fault. I explained to him AGAIN that no one mistreated his bartender and that he should be addressing her with the same aggression he gave us. He agreed to cover the lady's meal, and she left visibly upset. The service and treatment was piss poor tonight. I'm highly disappointed, because I love Cheddar's food. In the hour and half that we were there, we had only been checked on once, maybe twice. At no other point did the bartender ask did we need anything else or if we were ready to close our tab. She was completely rude and stand-off ish, and the manager in charge did NOTHING to diffuse/accommodate. Even after the situation where the lady left, the bartender had someone else come close us out - she never returned. I wish I knew the names of the bartender & manager so that this review could be more direct. I would file a formal complaint as we were totally mishandled - but for now I will leave it up to Yelp. Just be cautious if eating here. The food might be good, but you might get treated unfairly and the managers will just sweep it under the rug. I'm definitely not a fan after tonight. read more

Didn't care for the service. The waitress mixed up our table and someone else's. Looked at the receipt and we were being charged for two regular entrees, two kids meals and beer, told her the entire ticket was not ours and she looked at our plates and said sorry. She said we can pay for their tab since she already cashed out ours and they paid for our meal. I asked for the manager because I was not going to pay for someone random family's food that cost more. Of course they paid for two meals only and walked out! Never will go back. read more

Ridiculously good place. The food and drink are absolutely amazing and I could not have asked for better service or a more fun time. Everything came out quick and there was nothing lacking at all. 5 out of 5 and then some. Highly recommended read more

Cheddar's Scratch Kitchen - Ridiculously good atmosphere. - American Near Me - Fayetteville, North Carolina

The croissants were out of sight!!! I'm pretty sure that's what cheddars scratch kitchen is known for the drinks were also great the only thing the service was extremely slow Our waiter who was also tending the bar and no we aren't sitting at the bar we were at a table. So that's why They are getting 4 stores not because of the food the food was bomb af. Those little cheese things on the appetizer menu are good. The coconut shrimp they have a variety of food and that's the type of places that i like. I'm going to be going back not sure when i also think i left my credit card at this location which is irrelevant but make sure y'all get yours when leaving read more

This is our go to if we're in a hurry, never disappoints. Their staff has always been courteous and efficient, even when busy they'll let you know they're coming. Food comes out quick, love their breakfast style. Tea is sweet, prices are right and foods hot. Only knock is sometimes it can be a little messy, probably when most busy? Why not 5 stars, that would be exceptional. If I could do 4.5 I would. read more