In a nutshell: The Pros... Friendly service Fast The Cons... Fast. In other words, I think the stuff is just sitting in warming bins in back. Expensive!! What I used to order at Su Hong To Go (previous incarnation of the place) for about $17.00 total is now over $25.00!!! Believe it or not, not everyone around here is a millionaire. Bland: Had to add a lot of seasoning/spices at home to get the meal up and running. Portion size: The main dish was smaller (yet the most expensive) than the side order of vegetables. It was NOT enough for two adults. Summary: Go to Phil's Kitchen when you've got a hankering for some Asian style food. More depth and complexity of flavor and almost 36% cheaper. I am not returning to Chef Kwan. If one were to open a QUALITY Chinese take out restaurant in downtown Menlo you'd make a fortune. It's the convenience, not the quality, that keeps this place going. Being in a town full of time-stressed millionaires helps. read more

We were very disappointed with our food from Chef Kwan's. It is definitely not the same as Sue Hong, there was no flavor and very poor quality meat. Where to go now for Chinese take out in menlo park.... read more

Picked up some food for dinner on Sunday night. Has to be the worst Chinese food I have ever had. Even Safeway is better. The bbq pork chow mein had no flavor and hardly any pork. The Mongonian beef had no spiciness or heat and the meat was very tough. Don't waste your money. Thew away the paper menu. Will never try this awful place again. read more

I've always loved this place! The food is consistently great and plentiful. I love the #6 lunch special. The name has changed but the food is the same.The register clerk is friendly and fun! read more

Chef Kwan's is okay. The food is rather greasy and the service is limited. There is a reason its nickname is "Shady Chinese" I would say its like Panda Express but less clean read more

This place is awesome. Ive been eating here with family for years. They are very quick and it's a very clean place. Everything they have is really tasty and not greasy unlike a lot of Chinese restaurants. Even with the change of ownership from prior su hongs they kept all the same staff and recipes, everything tastes exactly as good. Lunch plates are the best option if your trying to keep the price down. You'll get a big plate with a choice of entree plus pork fried rice, chow mien and an egg roll for $10. You can even add a pint of soup for $3 more. It's a very complete meal but lunch is only served from 12-3pm daily. Dinner can get expensive per item but it's still worth it. Wish they offered a dinner plate similar to the lunch plate it would really boost business for single people wanting Chinese for dinner! Some favorite very well made items are walnut prawns, generals chicken, egg rolls, beef and broccoli, Ming's beef, Chinese chicken salad, cashew chicken, pork fried rice and Kung pao chicken. You won't lose with any of those. The soups are great, we get them anytime we get sick with a cold. I've eaten a lot of Chinese food and this place is very good! read more

Iffy on the negative reviews. We had pork chow mein, lemon chicken and hot n sour soup. While everything was a yum yum, lemon chicken was the standout. Light and crispy breading with high quality chicken, just the way it's supposed to be. Nostalgic for Su Hong but they passed the torch to the right people. We ate at the pick up location and they provided us generously with utensils and smiles. My gold standard is Chef Chus in Los Altos, but this makes for a quick alternative if you're not feeling the long lines and wait. Been eating here since I was a kid and will be returning for many years to come. read more

If your expecting Su Hong quality Chinese take out when ordering from an online menu that pops up when googling Su Hong To Go, you will be sorely disappointed. Don't know who this Kwan person is but I would use the title "chef" loosely when addressing him/her. Dry, flavorless, expensive, unimaginative menu items. We will not return. read more

Disappointing. Ordered garlic eggplant with brown rice. Literally no flavor. Asked for hot oil, and got this red flavorless oil. Asked for different oil and got a little packet. Needed soy sauce and oil just to have taste, and not good at that. This is my second time. First time also poor. Got lunch special and it was all inedible fried food. Not sure why this is getting 4 stars. Do these reviewers ever eat other Chinese? read more

Was very sad to see Su Hong leave as we have been eating at the main restaurant, or, picking up food from Su Hong To Go .. for decades .. literally. My first experience was as a child starting in the 70's and ever since then, Su Hong was 'the' place to go for Chinese Food. Needless to say I was very dismayed to see the name change and so worried the food would suffer .. love the walnut prawns and the Imperial Pork and and and ... and I know the smell and taste intimately ... VERY Happy to say the food quality is STILL remarkable and the portions are very generous ! The only difference/change they made ? ... using fresh garlic instead of 'dried' ... which seems like a step UP in quality to me !! read more

So sad that this place has gone downhill. I recently ordered a shrimp special from the lunch menu. I pointed out to the the woman at the counter that it had very few shrimp (this dish used to have more and larger shrimp). She counted them in front of me and agreed I was 'shorted". Then she took it back to the kitchen and they counted it. They reluctantly added two more shrimp and said they were doing me a favor. By then the food is cold and has been poked around and discussed by 4 people, with the shrimp separated and piled in a corner of the box. Not appetizing! Very insulting! I've noticed other dishes with smaller servings and uneven preparation and I've never said anything but this was too ridiculous to overlook. Too bad, I won't be going back. read more

The customer service over the phone was a little gruff probably because the woman was trying to make the phone call efficient and quick. I got the BBQ pork plate with rice and broccoli and it seriously lacked flavor; after a while, the pork made me feel a little sick. I did pick this up 15 minutes before closing, so it's possible that they put less effort into it/didn't have necessary ingredients if they were in the process of cleaning/closing. My family and I used to get take out from su hong and I remember good food, but this differed greatly from what I used to enjoy. read more

If it was possible to leave no stars I would because that is what this place is. Should've gone to Panda Express and saved myself time and over $150. Not worth the time or money. Over an hour to even produce part of my order and then half of it was missing upon inspection in the car. Not to mention the vomit sitting by the door. Trust me look for another place. read more

Pretty good chinese chicken salad. I will try other dishes to see if the change of ownership has effected the quality...

Yummy takeout that hits the spot. Probably not the most original, or highest quality Chinese food to be found in the area. But great for a comforting lunch or quick and easy dinner. I enjoyed their hot and sour soup chow mein and generals chicken. If you like Su Hong to go you will like chef Kwan's the restaurant feels the same although my order the food was of better quality than what I remember from Su Hong . read more

These guys are busy for all the take outs and no place to site. I ordered Beef Broccoli over the rice. Dead broccoli's and bad cuts on their beef. It was over $11 not worth it for quality. I prefer Panda Express in Redwood City. At least it is fresher than these guys. read more

The food is just okay and pretty expensive. We've had chicken and broccoli and the Chinese chicken salad. I've gone back more than once out of convenience and each time I think I should remember not too bother. read more

Su Hong To Go was the place to go for Hot and Sour Soup. It was memorable! Alas, that has changed. The Hot and Sour soup at chef Kwan is neither hot nor sour nor wonderful as it was consistently with Su Hong. Not horrible just sort of bland. Now on the lookout for a new place to get Hot and Sour soup read more

We've been getting food from Su Hong To Go since we moved here in the early 90s. We absolutely loved it. We were disappointed to see the name leave, but everyone retires eventually. So we were optimistic and took them at their word that nothing would change. Oops. The food is definitely different, and not up to the same level as before. My wife's cashew chicken, for the first time ever, needed salt. The food was much drier than before. If the owners were smart, they would rush those previous recipes back into production tomorrow. We'll probably try it one more time in a few weeks just to check. However, if it's the same poor quality, we won't be back. Such a shame to buy a restaurant with such a huge and loyal following and then change it. read more

Unfortunately, Chef Kwans disappointed in terms of food taste. Not sure what people might like here. But the Chow Mein was tasteless, and no matter how much I squeezed the spring roll, oil would not stop dripping. Their chili sauce tastes more like salt than anything else. Didn't even get napkins to wipe all that oil off. Nice service, just not good food. read more

YES! Menlo Park Classic! Food is excellent, and the customer service is outstanding. I have been ordering food here for 20+ years, and I cannot think of one time they made a mistake on my order. Love the Chinese Greens and Mushrooms, and all forms of Chow Mein. Good value for the $ as well! read more

FORMERLY 'SU HONG'.....Now CHEF KWAN'S......CAREFUL, they just reopened the Restaurant within walking distance from their 'take out'. when you call, they claim: "Same, Same Cooks, Same Food"....IT IS NOT !.... The dishes we had: Cashew Chicken- like canned food, soggy, stale tasting, food 'cubed' like canned food. Sweet & Sour Chicken: fried in flour batter, with a 'couple' of pieces of what looked like canned pineapple, and ONE little piece of Bell pepper. Prawns with Snow Peas: Not too bad, but Heavy after taste. Chicken Fried Rice: Horrible ! Like regular rice with some 'cubed' chicken, resembling cubed canned carrots. Chinese Chicken Salad: SOGGY, GREASY, LITTLE TO NO FLAVOR. read more

General's chicken was soggy and had no sauce. Pork chow fun was tasteless noodles with pieces of ham.

Great service, food just seems not to be as fabulous as it used to be. I still love the convenience and the food is decent~will continue ordering to go! read more

Jason, owner of Chef Kwan's catered our recent holiday party and it was fantastic!! We had over 120 guests, kids and adults and everything was wonderful. The food was delivered on time and hot, fresh and ready to go. The serving sizes for a party are very generous and we actually had food left over. We had so many great compliments on how good the food tasted, that it was hot and fresh, the vegetables were crisp and very flavorful....on and on. We had a few vegetarian guests and Jason recommended 3 different vegetarian entrees which they loved. If you are looking to cater a party, I would highly recommend Chef Kwan's. They are reliable, delicious and the price was very reasonable for all that we got. read more

We had take out last night and wont go back. The food was...iffy. Bland and over cooked (beef)...the chinese chicken salad was flavorless...they forgot the sweet and sour sauce and hot mustard. The chow mein? Meh. We spent over $150 for this dinner and were more than disappointed. Sorry. Tried but wont be back. read more

Best Chinese food in the area. The generals chicken and chow Mein are to die for. fast service with great customer service. phone and walk-in orders accepted. read more

I grew up with Su Hong To Go. Ever since they sold to these new people, the quality of the food has gone down dramatically. Had take out with my family last week, Lettuce Leaf chicken, S+S chicken, Mu Shu Pork, and Won Ton soup. The LL chicken was extremely mushy, like it had been prepared, boxed up, and had sat for a long period of time. Just got takeout a few minutes ago, the lunch special. Chow Mein is like... Semisolid gloopy mushy junk. Noodles were either overcooked, or, perhaps made in an enormous batch for the lunch rush, and just sat under a closed lid. They sent this enormous pint-sized tub of some sort of yellowish, vaguely citrus-tasting sauce instead of sweet and sour for my S+S Pork. There's an "O" scrawled on the lid. Egg roll and the pork seem to have been freshly fried, made to order, but I think their frying oil needs changing... They both have this odd, very unpleasant "smoky" aftertaste. Fried rice was okay, but I'm not really a huge fan of it to begin with. I'm never going back. Truly awful. read more

The Chinese food is okay for take-out. This a new generation of chefs preparing the entrees. They do not follow the recipe sometimes. I have eaten Chinese food take-out all my life. If you want a decent meal, then go to Panda for take-out. Happy Lunar New Year! read more

10/10 would recommend: food was delicious, wait time was very short even though there were several people ahead of me. Great service.

Very delicious and inexpensive Chinese food. I was honestly surprised by the low prices. Must try the orange chicken!! I ordered the wrong item over the phone. When I picked it up I realized my mistake and they offered to exchange it!! I thought that was very nice of them. They definitely have a customer for life!! They definitely have the best service in the Bay Area!!! read more

Has always been my go-to spot for large portions of Chinese food; ideal for eating family style with a bunch of friends. Food is consistently awesome and the workers are extremely efficient. They don't always understand or spell your name correctly, but hey as long as the food is good I couldn't care less. read more

Definitely not the same food as Su Hong To Go. I am very disappointed. The BBQ Pork Chow Mein was horrible (I threw it out). The Mu Shu Chicken was fine once I poured 3 containers of plum sauce on it. With that said, one entree will not feed 2 adults, so I would have to agree, it's on the expensive side. I now have to find another Chinese food restaurant in Menlo Park...very disappointed. read more

Great spot for takeout, Quick, good and affordable. Can't find that very often in life. Been going here for years and years, staff stays the same; always a great sign that people are doing things right. Chinese chicken salad and garlic eggplant are a couple of staples. Large portion size, not skimpy, In all of Palo Alto/Menlo Park this is the best place to do takeout of any kind. read more

The food comes fast. It is mediocre Chinese. No true spiciness to the spicy dishes. Hot and sour soup- always my fav is just awful. Very disappointed that the new owner is just cruising and not really trying to bring his A game. On the community we will pay - we already do- but c'mon, really?!? It's just passable when you're hungry and needing a fix of Asian food. I'm sure I'll keep trying to see if anything changes. I'm sure they won't read Yelp either. read more

Ordered cashew chicken and no cashews as well as no taste . Plus, minute maid brown rice is better. I am not impressed...

I just picked up Chicken and veggie Chow-fun. They are not edible. We just trow them away...

Been going to Su Hongs to go for years and years. With the new owners at Chef Kwan's theres not much difference in the food...still delicious and decently priced. Recommend the salad, not so much the fried rice. read more

Line was not too long but was definitely busy at lunch time. Great price on the lunch specials. I ordered the sweet and sour chicken, the chicken was crispy and the sweet and sour sauce was great. I also tried the general chicken, nice and crispy with a perfect amount of heat. Overall a great spot for quick Chinese food. Not sketchy at all. Not sure what Jesse is saying about the restaurant being shady i think that is out of bounds. read more

First time there in a year. Kung pow chicken. Tasted bad meat is gray brown ligaments, definitely not chicken, defiantly tastes bad and some unknown source. My guess cat or dog.. This food is gross, I suggest you don't ever buy their food. read more