Strongly not recommended, especially for parents trying to use their hard earned money to give their child a beautiful smile. Although the doctor get the job done fast, there isn't very much bed side manner. Going in intially as a young teen, every appointment was always frightening. If you do not meet the doctor's standards, you will be scolded. The doctor did not wear a mask back then, you would get saliva sprayed on your face when he tried to talk to you. You have to address Doctor Chen the new wires at the back of your mouth is hurting you asap, or he will move onto the next pateitn. Tried to avoid going back as much as possible after the retainers were finished. Did not even take photos of finished results since I dreaded going back. Went back for retainer maintenance after 5 years from strong encouragement from my dentist. Tried to ask for a copy of my records. Since I never provided them photos of my results, Doctor Chen became upset. Although he did not yell, he started raising his voice to defend himself in front of his staff and other patients, and pointed additional things I did not fulfill as a patient, such a routine check ups as they stated many years ago. I do see Doctor Chen and his staff trying to make improvements such as changing the waiting room environment and wearing masks. I had hopes this business would be worth the wait when I walked in today. But I feel very discouraged again. read more

The WORST orthodontist EVER! The last time I came here was probably almost a decade ago, I started when I was in early high school. I will never forget the days in that office. Dr. Howard Chen was supposedly the best orthodontist in the area, how wrong that information was! His office is CONSTANTLY packed. You arrive every time for your appointment but there's a 'mandatory' wait for at least 1.5 hours. They were so busy they always have at least 15 patients in the first waiting room and 6 kids in the second waiting room. When it's finally your turn on the chair, you still have 2 kids ahead of you. While you wait, there is entertainment provided by Dr. Chen and his nurse assistants, he's almost always flirting with them. I don't think I've seen one male nurse the couple of years I've been there. All this wait is definitely made worth while for the sloppy work that's about to happen next. Every visit I paid, I walk out with my face covered in my own saliva, on the rare occasions when he actually remembers to wear a mask that is. More than half the time you leave with your saliva and his spit all over your face. He spits a lot when he talks.. and he talks A LOT (remember what I said about the flirting?). He'd make you keep a toothbrush in his office that's kept with everybody else's toothbrush - no security whatsoever, you can only pray that someone didn't accidentally used your toothbrush - and uses max strength to tackle your teeth when he thinks you're not brushing hard enough. The work he does is extremely unprofessional. He'd always tighten the rubber bands way too tight, rarely cuts the wire in the back of your teeth. For years I've had torn walls in the back of my mouth, on my tongue and all along the sides of my inner lips. I would complain but he never remembers to do anything. After a couple years i couldn't take it anymore. I just stopped going and had the braces left on my teeth for years because I dreaded going back to him, that's how much I hated going there. read more

Both my cousin and I went to Dr Chen for our braces. He is very nice and we and both had amazing experiences! The staff is very friendly as well and my teeth have never looked better! Recently went back to get a new pair of retainers and everyone was very accommodating! Highly recommend them! read more

ZERO stars. unpleasantness to the max. mixed service at the front desk and unprofessional/unsanitary conditions in the back. rarely saw any employees practicing regular handwashing...and he did not always wear a mask - um...if my mouth is forced open using a guard, and you're looking down at me and talking/spitting...it's gonna land somewhere...and it's not pleasant. -_- heavy handed with his instruments and doesn't listen when you yelp in pain. two-faced for real...nice 'n caring in the lobby and then walking to your death in the back. he worked on me as well as my sister and 3 of my cousins..and all of us are scarred for life. DON'T GO!!! read more

I got my braces about 15 years ago and I remember the whole process being really quick. It turned out really good and even till this day I still get compliments about how nice my teeth are. I recently went back as my teeth slightly shifted but that's my fault as I never wore my retainers! The people there are still nice and really helpful. I'm excited to see how my teeth will be in a few months! read more

Dr. Chen and his staff are pretty efficient. Even if there's a lot of people in the waiting room it seems like they're in and out fast. I usually schedule my appointments right when they open so I've never had to wait too long. I've had my braces for about 5 months now and should be getting them off in 4 more months :). I'm counting down the days til I can floss normally without threaders, HOORAY!!! read more

Dr. Chen is nice and patient. Yes, he is super busy, but he tries his best to answer all my question. Also, he give a free retainer since he hears about i am not comfortable with previous one. read more

Dr. Chen was both my and my sister's orthodontist and I couldn't be happier with the work he did on me. He was professional, honest, and informative, and was a great resource for my dental health over the years I was with him. His staff is also really nice, and they're always available whenever we call in for any emergency appointments. If you need braces, make sure to stop by Dr. Chen! read more

Amazing experience. My daughter loved Dr. Chen and the staff. She will defiantly be getting her adult braces here as well. Everyone is very friendly and helpful in every way. read more

I just got my braces removed recently, I am so satisfied with my beautify teeth and really appreciate Dr. Chen's great service and help! I was referred to Dr. Chen by a colleague, she has been seeing him for decades of years, and highly recognized his experience and knowledge since she and her three kids got nice ortho treatment from Dr.Chen. Obviously, I made the right decision, Dr Chen is very experienced and trustable , he answered all my questions patiently. I 'll recommend him to my friends read more

The wait is a little longer than expected; however, I had a wonderful experience. The staff was nice and friendly. They are direct in telling me what needs to be done and no beating around the bush. Dr. Chen is knowledgeable and know what he's doing. Best if all, his pricing is very reasonable and comparable. read more

Amazing orthodontist. Dr. Chen is very kind & patient and truly cares about all his patients!

ZERO STAR, NEGATIVE IF POSSIBLE. Worst doctor ever. Extremely unprofessional and he gives me nightmare every time he shave down my teeth. 1. He never wears a mask when he work on you, he just spit overall your face. 2. He sand and shave your teeth without your consent. He's not even close to being precise when you shave your teeth. He would shave them uneven, at a weird angle, and take a piece of the tooth next to the one he shave and still tell you they look straight to him, they are fine, because you see it wrong. 3. He damage your teeth by cutting them too deep. He would shaved away all the enamel, and you get sensitive teeth He would shaved down you teeth to flatten them rather trying to adjust them with your braces. He would do it without your consent and when I argued and asked why didn't you tell me before you do this. He said he doesn't always tell patients for small adjustment. HOW IS SHAVING DOWN YOUR TEETH A SMALL ADJUSTMENT. Once you cut them away, they are forever gone. they wont grow back. NOW THEY ARE SLANTED, AND HE STILL ARGUE IT'S NOT. I GOT A 2ND OPINION FROM ANOTHER ORTHO WHO ALSO SAID HE SHAVED IT TOO SHORT. He also shaved my bottom molar and a corner of the tooth next to it because he is not careful. They were perfectly healthy teeth and in good shape. Now they are missing a piece here and there. He could have just adjust them with braces, but he would just take short cut by cutting them down. I just want to get my teeth align with braces, I don't want me to get shave, grind, and sand away. Who would want to damage their teeth by shaving it for no reason? If he already spent a long time aligning the teeth, why ruined it in less than a few second. I can't believed this. I've so regretted getting braces done by him. I would rather have my old teeth back than getting them damaged by him like this. I should have done with research and get more consultation from other doctor. He cut at least 2mm off on one of my teeth, can you imagine that? My bottom teeth were better aligned before braces than after. He pull the teeth up too much and he just cut it away instead pulling it back down. Save you money else where, never let him touch you teeth. NEVER, YOU'LL REGRET IT. I would file an complain against him if I can. read more