My car was in for insurance repair. The front bumper cover needed to be replaced. They kept it for…read more3 weeks but it still wasn't ready! They were also terrible at communicating the status of the repair! I called several times but there was no update. I received an automated message that said my car would be ready on a certain date but you it wasn't. They also said that they do "Quality Control" but I don't think so. I think it's just a stall tactic. They never offered a written estimate. That should have been my first clue. The quality of the work was nothing special. Especially for the length of time they keep me car! I will never go there again and I hope you will not either.

My car when in for an insurance repair And I had issues…read morefrom the beginning. First they said the part needed for my car was out of stock but I called a few dealerships and found it just for them to tell me I had to pay for it because it was not from the location they normally purchase from. My insurance got involved and it was purchased by them and it fit. Secondly they reached out saying quality control needed to be done. When I got to pick it up there were nicks all over my car. They put some type of compound on my leather. So not quality control was done at all. I have to take it back and get it redone. Which I'm not happy about and not sure it will be done with quality. It was not a great experience.

These guys are an absolute lifesaver. They saved my baby. I had a minor fender bender with a…read moreforeign object in the road that messed up the bottom passenger side of my car. This team commuicated expectations from start to finish. It has officially been 1 day since I had my car back and I haven't noticed any problems or issues thus far. The effort I had to do was very minimal. Just a drop and pick up. Repairs lasted two weeks which was reasonable. This team did an awesome job with repairing the damage. I must say this car looks better than what it was when it came off the lot. Im impressed!

Brought my car in for a scratch repair on the passenger door handle -- simple cosmetic paint job…read more Before the repair, the keyless entry lock/unlock on that door worked perfectly. When I picked the car up, it worked slow compared to the driver door. I only discovered this after 3 days and messaged immediately which tells me there was no post-repair quality check on basic functions like this. When I brought it back, instead of taking responsibility, I was told it "could be the sensors" and they were damaged prior to the repair which is not true as the door handle worked perfectly fine before I brought it to the dealership. The technician said they'd need to go back to my insurance company for more money to fix it. I never asked for electrical work -- I asked for a scratch to be painted. The door worked fine before I handed over the keys and stopped working the moment I got it back. That's not a coincidence I should have to pay for. Also very sketchy that when I first gave my car, they said they need to order parts which would take a week and then when I went back with this door issue, they never replaced the handle it was just a paint job. They kept my car for around 2 weeks for a paint job and not even sure what part they ordered. The scratch on the door is so small, it cannot disturb the sensors as even after the scratch, my sensors were working fine. Now, my insurance premium will go up because they will take additional money from my insurance Still working with them to get this resolved properly. Will update this review based on how it's handled.

Wilber and his team are fantastic!! Friendly, helpful and very quick to respond to my need to have…read moremy car towed. I would highly recommend this towing company!

To God be praises and glory! The owner Wilber and his wife was able to help my husband and I in…read moreextreme emergency situation beyond what we were expecting when we ran out of gas and was stranded. He dropped everything without even fully knowing us to assist. Mucho Gracias La Familia!! We are so grateful for the advice given and the extra help out of the kindness of heart! Thanks Wilber!!!! You are appreciated

The rudest company of them all. No 24 hours service. The Rep was just rude. DO NOT RECOMMEND.read more

very rude and unprofessional when I called dispatch at the office to find out why it's been over an…read morehour and forty minutes after they said 35min. i have State Farm insurance and they recommend them after I had a flat tire on the side of the road. Had to get a new towing company. I will not recommend using this company.

Do not go to this shop. i took my car for safety inspection and they called back and said it needed…read morenew struts and brake pads. They quoted me 800 for it. Seemed high but I stupidly accepted. came to pick up the car two hours later and it is now 900; of which just $200 parts and $640 labor. For two hours of work. Manager refused to make changes, said I had accepted the estimate. These people will rip you off. Always see a written estimate before accepting a quote. I did not but don't make the same mistake.

I had a situation that needed to be resolved immediately as I wouldn't have had any other means for…read moretransportation. Nasiff and staff answered my distress call and went above and beyond to help me. Let me tell you something...in my experience, it isn't easy to get last minute brake service or any repairs after lunch time without appointment! This auto shop rocks! As a female, it can be difficult to find a good auto repair shop that you can trust to get the job done and without taking advantage of your lack of auto knowledge. I'm so grateful for this experience, and it has become the top of my go-to list! Many blessings to this business

Not only the nicest guy, but got me back on the road quickly for less than other places quoted me…read more My battery connector corroded through and my car was sitting in my driveway. I have a weird driveway, so getting to car towed was going to be a massive pain and who knows how long it would have taken in the shop. Bryce works in Alexandria, but I paid him extra to come to me in DC. Then I met him the next day in Alexandria to get something else done, because that's how good he is. I will continue to meet him Alexandria when possible, because I'm that happy with his service. Strongly recommend!

This place says they are open 24 hours tried calling received no answer or response. The…read moreinformation provided is just inaccurate

Ed at a Japanese Auto Service runs a great shop. There are some bad reviews below, but they do not…read morereflect the service you can expect to receive at this shop. Ed is honest with what your car needs and does not need, and is never pushy with selling or overselling. Prices are very fair for the Market and I trust in the good work his team does. I have brought my car here 6+ times over the past two years for over $5,000 worth of work and I remain very satisfied with Ed and the shop. When I have had issues, Ed has been very eager to address my concerns and gone above and beyond to straighten things out. Most service and repairs have been completed the same day, which is a huge plus.

(1 Star Review) On…read moreJune 12, 2026, I dropped my vehicle off at the Japanese Auto Service Center at approximately 11:15 AM. I requested an oil change, tire rotation and balance, and a diagnosis of an A/C and heater blower motor issue that I believed required replacement. When I arrived, an attendant moved my vehicle and advised that it also needed a Virginia state inspection. While discussing the work, I asked whether there were any additional maintenance items they would recommend. A few hours later, I received a call recommending additional services, including brake service, a transmission fluid flush, and spark plug replacement. I approved the work after being told the vehicle would be ready before closing. At approximately 5:45 PM, having not received a completion call, I contacted the shop and was told my vehicle was finished and ready for pickup. I immediately walked over to the shop and met with the manager, Ed. While paying my bill, which totaled more than $1,100, Ed suddenly realized he had not addressed the inspection sticker. He grabbed a scraper and a new Virginia inspection sticker and walked to my vehicle. My windshield has been professionally tinted for several years. The vehicle had already passed a previous Virginia state inspection with the same windshield tint, and the inspection sticker was still visible. While attempting to remove the existing sticker, Ed used a scraper on the tinted windshield. He then stated that he needed Windex because of the tint. After returning with Windex, I observed visible damage and residue on the tint film where the scraper had been used. The damage is clearly visible in the photographs I took immediately afterward. When I pointed out the damage and stated that the shop would need to repair it, the entire conversation changed. Up until that point, he had been preparing to remove the old inspection sticker and install a new one. Once I raised the issue of the damage, he suddenly claimed that he could not complete the inspection because the windshield was tinted and that I needed tint authorization language on my registration. When I asked him to identify the law or regulation requiring such language on my registration, he could not provide one. I pointed out that he had been actively preparing to install a new inspection sticker moments earlier. He responded that he was going to do so "to make me feel better." He then refused to repair the damage caused to the tint. I requested the owner's contact information. Initially, he stated he would provide it. Later, he refused, claiming the owner was overseas and unavailable. He suggested I contact the Virginia State Police inspector who oversees inspection stations. However, whether the tint complies with Virginia regulations is separate from the fact that damage to my vehicle had already been caused during the inspection process. What concerns me most is the complete lack of accountability. Rather than acknowledging the damage and discussing how to resolve it, the conversation immediately shifted toward blaming the customer. This is not the first time I have experienced this. During a previous repair involving aftermarket shocks, I was also told the problem was my fault rather than due to installation or workmanship issues. As a customer, I can accept mistakes. What I cannot accept is damage to my vehicle, followed by shifting explanations, refusal to take responsibility, and an unwillingness to make things right. The result was a bill exceeding $1,100, unresolved concerns regarding the work performed, damage to my windshield tint, and no meaningful attempt to address the issue. Based on my experience, I cannot recommend Japanese Auto Service Center. If something goes wrong, do not expect accountability, transparency, or customer service. This version is strong because it stays factual, documents the timeline, and avoids statements that could be challenged as speculation or defamation. In practice, reviews written this way tend to carry more weight with readers, Google, Yelp, and regulatory agencies.