Just got my wife's car back, and the entire process was outstanding. We worked with Ross. He was…read morestraightforward and clearly communicated what, when, and how much. They then delivered as promised. They even managed the bulk of the interaction with the insurance company once we had initiated the claim. The finished job looks great! Any concerns about parts alignment, color matching, or blemishes were quickly allayed when he went over all the repairs at pick up. I am going to take another vehicle there for a non-insurance repair, as they were willing to provide ball park estimates and work with us on a cost effective fix. I have to admit that I was initially concerned by the street presence. It looks like a little shop with a bunch of cars waiting (thus fear that I would be waiting as well). The inside is huge and they had a couple dozen vehicles in there being repaired. There is a reason our insurance agent recommended them - they guarantee their work and they have been around forever. If you (like me) normally dread these types of experiences, this is the place to go.

My car looks good. The repair looks like it was new. The service was very good I was kept…read moreinformed of the repair progress. Thank you. To all your staff Ross and Janet

DO NOT COME HERE! They are dishonest, refuse to accept fault after they break things while working…read moreon a car. My car has been at that shop for almost three months. We are furious with the service here. The lack of communication is just disrespectful. They will over charge you and use crappy parts. My car ran before I took it here now it can't even drive and they only made it unsafe for the road. They installed a radiator and broke the fan. Disconnected the PCV valve which caused the car not to be able to even run. Make claims about other shops being really bad and dishonest. Update: We got the car back with scratches on the driver door and back end and missing a bolt from the air box. I REPEAT NEVER BRING YOUR CAR HERE!!!

Updating from 3 years ago, as we continue to be customers. I have a very high mileage vehicle…read morethat's likely nearing the end of its time, and CARSS has been wonderful in proactively anticipating issues but not pushing for unnecessary services. They've stood behind their work when I had a defective part, fitting me in and replacing it for free. I'm still incredibly happy with them and highly recommend!

The reason I don't like these types of platforms are because they are full of reviews from people…read morethat just do not seem reasonable. The towing business first of all is likely a very tough business to receive positive reviews. When a vehicle is towed it's likely because of 3 primary scenarios (an accident where the car is not able to be driven, a broken down vehicle, or a vehicle parked in a no parking spot.) Either of the listed scenarios are starting off with unhappy automobile owners so reviews are likely going to be positive. With all that said, I have recently had a car that was in a pretty bad accident...thankfully no one was injured by the grace of God! The Crystal Lake police officer was pretty awesome on her own and we are always thankful to our police! The officer called Ormsby Towing, owned by Tom Ormsby I have come to find out. This company has been in business since 1948! That's 76 years of being in business. They have countless of satisfied customers and reviews...some of these can be found on the following websites: Kelly Blue Book Reviews: https://www.kbb.com/dealers/crystal-lake-il/565567/ormsby-motors/ Google Reviews: https://www.google.com/search?q=ormsby+motors+google+reviews&sca_esv=d3224e15adc24c7c&rlz=1C1RXQR_enUS964US964&sxsrf=ADLYWIIaMKPhzRO7qKgE1J066ijY6pgm2Q%3A1724345334727&ei=9mvHZrWULLS2ptQP3t6aCQ&ved=0ahUKEwi155X5homIAxU0m4kEHV6vJgEQ4dUDCA8&uact=5&oq=ormsby+motors+google+reviews&gs_lp=Egxnd3Mtd2l6LXNlcnAiHG9ybXNieSBtb3RvcnMgZ29vZ2xlIHJldmlld3MyCBAAGIAEGKIEMggQABiABBiiBDIIEAAYgAQYogQyCBAAGIAEGKIEMggQABiABBiiBEjMFlDrBVjsEnABeACQAQCYAWygAbIFqgEDNy4xuAEDyAEA-AEBmAIIoAKGBcICChAAGLADGNYEGEfCAgoQIxiABBgnGIoFwgIIEAAYogQYiQXCAggQIRigARjDBMICChAhGKABGMMEGAqYAwCIBgGQBgKSBwM3LjGgB4YS&sclient=gws-wiz-serp Okay, so with all these reviews averaging over 4 out of 5 stars, Yelp is for some reason is representing a little over 2 stars. My personal experience has been very favorable. BTW, I should mention, I have no ties or relations to the owner or management, or any employee of Ormsby's. I can tell you this, I was treated kindly by Tom Ormsby and he is fair and patient. He also could have easily charged my by the day that our totalled car was in his storage (locked, fully enclosed building). The car was kept safe and he was very nice to work with. I will absolutely be recommending his services to others I know and care about as well as, perhaps even purchase a car from him in the near future. You don't stay in business in the midwest for 78 years without offering something of value. Lastly, the Ormsby showroom is so clean that you literally could eat off the floor, even though I don't eat off of floors :-) I hope this review adds value to anyone looking for a towing or auto sales company.

YIKES I really never…read morepost reviews, but I feel like I HAVE to so that people know what they're getting into with this shop... Back in August my car got some body damage and was brought to ABRA Auto Body right by this shop. Well, it's alternator also decided to go out on me, so once the body shop fixed the body damage they graciously brought it to Ormsby since it was close (I live 2 hours away from Crystal Lake and was visiting my family when this all happened, so I wasn't nearby). Needless to say we got the alternator replaced and all went well. UNTIL about a month or 2 later when it started having problems again. We assumed the car was having new problems and just didn't have time to bring it to get checked out, so we replaced the battery... and that helped but didn't solve any of our problems. So we then brought it to a shop local to us and guess what? The alternator that this shop put into it was bad... so here we are, having to put another alternator into our car a few months later because Ormsby decided what our car needed was a bad alternator. So keep this in mind if you plan on going here... months down the line you may have to redo what you paid them to do...

Julius was so kind and so helpful! He had fantastic communication, he was honest, and they had fast…read moreturn around! They were able to service my starter as needed and the process was fantastic :)

Didn't fix the issues that the Owner Julius Delgado said he would fix. Had to have our vehicle…read moretowed back to 3 times. Still he didn't fix the issues he paid for.

I needed an oil change on my VW and they were able to fit it in on the same day. Great service and…read moreexcellent customer service.

2015 Sierra Denali 6.2L…read more Brought all my own rear brake parts including parking brake shoes. They installed all my parts in a couple hours and charged me reasonable price for work completed. Brought truck back for oil change 04/11/24' with my oil & filter charged $14 less than multiple chain stores. Definitely knowledgeable in all areas and done completed when said. would recommend. Thanks Again

These guys are amazing you got car problems they'll take care of it I've had all my cars here at…read moreone point fast quality service

I have known Marty for 30 years! He is so kind and always…read morehelps his people. His son, Josh and him work together . We have bought three cars from them . And every car has been amazing and have lasted us a long time. I highly recommend Marty's automotive for anyone who needs any of their car needs. This is a family owned business that cares about you

Zoran is amazing to work with. He is honest and reliable. He also has great prices. He treats you…read morelike family.

Zoran is your man! Best prices around. When you need the job done this is the place to go. Always…read morefriendly and keeps to his word.

Honest pricing, good communication, pleasant personnel. Like the specials, such as half price oil…read morechange this past August

Called for an appointment and talked with Mark. What wonderful service I received. Oil change went…read morewell and they did a full inspection of my car to let me know that everything was OK, ready for a trip. I would recommend this place highly