I called 4 different dealers within a 3 hr drive of Wenatchee, no one was willing to work me in to…read moretheir schedule to change my tires, I was leaving on a 3k ride in a week, the team at Wenatchee Powersports did an epic job of getting tires, working with me on timing and had my bike hood to go for my trip. I am extremely grateful for their service and customer care.

Not customer friendly and very arrogant…read more I called them last week 3 times because I wanted to order a spare part for my ATV (which I had bought from them many years ago). 3 times my call was bouncing from one person/department to another. I told them I don't want to call a 4th time - finally someone took my name & number. After about 2 hours I received call back. I talked to a guy from spare parts, gave him the part number. We talked for about 10 min. The original part was about $50 and he was looking for an aftermarket part which would be cheaper. I told them I can order an aftermarket part myself through Amazon. I want the original part from Yamaha and the only way to get such a part is through an authorized Yamaha dealer. I told him that I want this part and that he should order it. The guy said it would arrive probably Tuesday this week and that he would give me a call when it arrives. Today I called and asked to speak to parts department. I gave the guy my name to find out whether my part already has arrived. That guy said NOTHING HAS BEEN ORDERED!!! The guy also said that they would not order anything without payment first. I asked the guy - is it now my fault that the part was not ordered? I never was asked to pay the part upfront. The guy started arguing with me until I had enough and ended the call. Summary/conclusion: They are UTMOST unprofessional and also unfriendly. They have no clue about customer satisfaction. Instead of starting an argument with me he should have offered me a solution and expedite shipping. We have a commercial apple & cherry orchard and are dependent on the ATV for farming (which I told the guy). The guy had no emphasis for the situation. They suck! They don't deserve any of my business.

Here is an update. The owner called me after the tech advised him of our discussion. I…read moreappreciated both - that the tech would tell him of his own volition and that I got a call right away. It was made clear that this was a misunderstanding and that the tech was maybe a bit new. So, I'm back to a full endorsement for the follow up service and phone call. I'm more than impressed with the straight forward way this was addressed. I respect the leadership for their frankness. I will admit I haven't taken the bike there for the work yet because I'm still a bit wary of the incident and candidly am not sure I will ... but that should not detract from the direct, deliberate and honest way the team followed up. 5 stars for that aspect of it.

Husband and I came here to buy a quad and plow. Was helped by Mark. Got a good price on both. Only…read moredrawback was that mount wasn't in stock but they will ship directly to us. Staff very helpful and gave good information on how to maximize what we bought.

I bought a UTV from them and paid for a street legal kit and an extended warranty last year. The…read morestreet legal kit was wired in a unprofessional manner with exposed wires dangling in the wheel wells and they didn't even trim the zip ties. I called Rod and told him I wasn't happy with the quality of the install and he replied really are guys usually do a good job, no offer to fix it. Jump forward 2 months I bring it in for the turn signals going haywire when fording water. They had the nerve of charging me for the repair! Wait what you installed it a couple of months ago and I even bought your extended warranty. I have decided to upgrade to a new UTV and they lost the new sale due to a $200 repair bill. Note : their extended warranty is a in house warranty and you get no information on the warranty at all you have no idea what it covers and what it doesn't. I just got angry again writing this

I called this place to ask about a specific part for my Polaris ATV. They were annoyed by me simply…read moreasking if they had a certain part in stock and just wanted to get off the phone. Not helpful at all. Will not be doing business here. My husband had a similar encounter with this place a few months back.

Got my ninja 400 serviced here. They were fast, friendly and got the job done quick. Seemed a…read morelittle pricey but I don't have anything to compare it too!

Came over to Moses lake to ride the dunes. Buddy stripped out his shift lever in the first 5…read moreminutes. He's got an old 91 kx250 so parts are hard to find. Came here not expecting much and these guys got us a shift lever with the same diameter and then ground the outside of it for us to make it fit. They really went above and beyond and really saved our weekend of riding!! Will definitely stop here again next time we come!

I bought a Husqvarna FE501S from Webb, and I have to say, they are unbeatable! Jack was my sales…read morerepresentative and is so easy to work with! I called bright and early and over text he was able to get me all going so I was ready to purchase when I got in today! I had mentioned I needed a new helmet but the paperwork process took until after closing time, however, to my surprise, the entire parts team and the owner were there waiting to assist me getting a new helmet! The entire staff at Webb ensures you have success with them!

I was finishing a 5000 mile ride and got a flat at the same exit Webb is at. I called at 230pm or…read moreso and asked if they happened to have a tire for my Harley, and if so what were the chances they could get it put on. They had the tire, and said get the bike here and we'll take care of you. That's exactly what they did. Big shout out to Jeff and Joe, great people who helped a fellow rider get home. Makes me want to take all my tires to them from Tacoma. Great, great, people.

We recently won a rental experience for the "Dash for Dylan" charity scavenger hunt. MotorToys…read moregenerously donated a rental as the grand prize for the event. We utilized the rental on June 21, 2025 and it was an absolute blast! The unit that was previously allocated for the rental had been sold, and the staff graciously upgraded our unit to the next level of SxS up. We chose a trail side drop off option where they trailered the unit to and from the shop, which makes it super convenient. Definitely recommended. After signing waivers, getting fitted for helmets and goggles, and going over some general safety guidelines we had an amazing experience all provided by the MotorToys crew. I would totally recommend renting, getting service done by, and working with the crew at MotorToys in Cle Elum to anyone in the future! Top-notch all around and you are supporting a family run business

10/10 experience! Brandon and Jamie were great tour guides with very welcoming energy! We were…read moresafe, had fun, and will definitely be coming back!

Service is S L O W @ best. 4 weeks for a one hour shop time. Will take my ride to the Dealer. Guess…read moreTyler didn't need the money. Dealer has better attitude also.

always amazing service, the only safe place in town to get harley work done,…read more tyler knows what he is doing and isnt charging a fortune, thanks tyler!! your awesome

Excellent workmanship, fair prices, helpful friendly staff…read more They have done some spur of the moment repairs for me and I have always been happy.

This Motorcycle shop was incredible when my Bmw fuel system let go on me on the road a few wks ago…read more Eric, I believe his name was didn't hesitate when I brought my bike in. Jumped right on it, n overnighted the new metal fuel fittings n had me on my way Quickly. I was able to continue on my long distance trip. Great Family Operation and SO different than going through a dealership experience imop.

Great Service.....I got a better deal than i thought. I was out of there on time after the deal. I…read morehad an awesome experience as the staff was friendly, knowledgeable, and never pushy. They helped me find the right bike and made the whole process easy and stress‑free. The showroom was clean, the selection was great, and the service team clearly knows what they're doing. I left feeling confident about my purchase and excited to ride. Actually they had better selection than an place i have been to. Highly recommend!

Nothing is done correctly or even close . Can't get anything right. Gave them the benefit of the…read moredoubt for 2 years and today I'm done. The parts people are literally clueless.