After a long night at the ER and still no answers besides the emergency surgery they wanted to…read morepreform. I walked in here feeling defeated and my kitty still sick. The ladies at the front desk gave me a warm welcoming. I felt a sense of hope. The technicians are all very kind, the doctor is acknowledging and listens to what I am saying and actually hears me. He takes my words into consideration. As he should have because I know my pet best. He sat down on the floor with me and my kitty and he truly cared about her health and my sanity. We have a plan! Although we don't know what is going on we actually have a plan and this plan was discussed with me as I was a human being and not a dollar sign. Left her in their care until this evening and we will discuss her future health and what is to come. Thank God for this hospital! They gave me compassion, patience, and understanding. This is how all veterinarian practices should be!

This practice is incredible! I've been a client for 3.5 years (since relocating from out of state)…read more--first with our late Aussie, and now with our new puppy. They recently moved to a beautiful new facility, and their service has only gotten better, if that's even possible (It was pretty darn amazing before the move). It's incredibly easy to get appointments, and you never feel rushed. When it was time to put our older dog to rest, Dr. J.M. Stalling provided such compassionate care, truly treating our pet like a valued, very-loved family member - as she was to us. He explained every detail, gave us options, and allowed us all the time we needed to say goodbye before, during & after the process. All of the vets here treat your pets with the same importance as human patients. Their follow-through is stellar, with doctors personally calling after hours to check on test results and health issues. I will never go anywhere else as long as I have pets & live within 30 minutes of the location! P.S. I was compelled to leave a review because I am surprised by some of the negative comments posted here. I have only ever witnessed the staff being kind and respectful to clients/patients & co-workers. Also, it's unfortunate, but it seems some people dealing with the stress of a pet who is ill or the heartbreak of a pet loss may be misdirecting their emotions towards the practice.

ABSOLUTELY! They know who we are by name since our first visit 3 years ago! This is the first vet…read moreand grooming facility that our 3 fur babies do not freak out over. Before moving to Texas one of our fur babies would bark her lil head off the entire time she would be at the groomer so much so that I could hear her outside when I got out of my car. And due to that her baby would just shake. When I picked them up from MAH from grooming I did not hear her and asked them did y'all sedate her?! And they asked who gave her name and they laughed and said "Noooo....why do you ask?" I explained to them and they said no she's been fear the whole time! That enough was well worth it. But everyone was so kind, smiling, and very obvious they love and care about all pets! And it's that way from the desk staff to the techs, to the veterinarians! I'm not sure on everyone's names to call them out so I have to lump everyone together! We love them all! I was also surprised this last time I picked up my babies from grooming when Mya apologized for my sr dog's mouth not being groomed very well because he would not cooperate. He looked great as always! I couldn't see anything wrong! And really if there had been I understand because I know how he's started doing me the older he gets. For grooming customers who have ridiculous expectations I say this try and do what you want them to do yourself with the outcome you expect and then your attitude WILL and SHOULD change. And if so and you've been rude and ugly then you NEED to apologize!

Brought my dog in early June for annual vaccinations and tests including heartworm. All were listed…read moreon our receipt. A couple of weeks ago I asked for the heartworm prescription to fill elsewhere. They said OK. A little while later they called back and said my dog needed a heartworm test. I said she had received it in June. Was put on hold several times while they scrambled for reasons why it was not done. First a paperwork error, then Vet made a mistake, then the Vet said we declined (declined then paid for?), then they found the error and credited my account (without telling me?) I demanded a heartworm test refund of $51.49 There was some weird screw up/coverup that was so poorly handled we went back to previous Vet and got the heartworm test there.

If I could give this vet 100 stars, I would…read more I just moved to the area and my dog started having stomach problems. Not knowing any vets in town, I called Stonebridge Family Vet and was relieved to hear the genuine desire to help even from the phone call. They scheduled me as soon as they could which was the first thing the next morning and took such amazing care of my pup. They were so communicative, thorough, and provided me with the best prices I've ever experienced at a vet. They genuinely cared about my dog as well as my own understanding of her care plan and happily answered my many questions! I can't recommend them enough!!!

Go south! We came here purely for a free wellness visit that was offered through Collin County…read moreAnimal shelter. That visit was over $200. We were recharged a fecal exam that was roughly $135. Our kitten had an upper respiratory infection. We paid for the first round of antibiotics and eye drops then had to return for more. The clavamox 15ml (a tablespoon) $63.75!! My other kitten ended up with the same URI, I took her to our vet in Anna, received 50ml (3 tablespoons, plus 1 teaspoon) Clavamox $24.45. We will not be back.

I called them at 3pm on 12/23 and told them my dog was having a seizure and I was thee miles away…read more Girl told me that I needed to take my dog to a vet ER, which with traffic would be an hour away. They could have at lease told me to bring her in and stop the seizure then send her out, but instead she pretty much said to drive an hour and let your dog seize the whole time. Very bad look for them.

Dr. Walker correctly diagnosed my cat and prescribed the right medications after a different vet…read morehad completely missed the problem and prescribed the wrong medication. The other vet wasn't even going to see him again for another eight days after the Rx he gave him wasn't working and he had continued to decline for a week. I don't think he would have survived another eight days. When I called Dr. Walker, he said to bring him in immediately. I have no doubt he saved my cat's life. The tech was super nice and helpful too.

Total Care Animal Hospital has been taking care of our fur babies for many years. From our English…read morebulldog, Jojo, to our three Dobermans. The doctors and staff are great! Hilda, our newest rescue, was seen by Dr. Mira and was very happy to get some snacks for being a good patient!

Dr Kline is so incredibly knowledgeable. I trusted him with my sr dog (10 yr ) of teeth cleaning. I…read moreknew teeth needed to be pulled and such. I picked him up and you couldn't even tell he was bothered by the teeth surgery and cleaning. My heart was relieved. Ty Dr Kline

Regarding the mobile truck service, make sure you call right before you go as they may cancel and…read moreleave the location at the last minute without notice. Especially if the weather is hot, not sure why the AC doesn't work in the heat.

Update: thank you Kelsey dog nurse for successfully treating and kindly explaining everything…read moredespite our mistakes as dog owners. I can't thank you enough for your professionalism and patience. I goofed on scheduling (totally my fault) but reception was very forgiving and rescheduled us again. The vet tech let us know costs upfront. Our dog was nervous and almost skittish, when the tech did some crazy dog magic with her hands, getting her to calm down and trot to the back. Dr. patiently answered all my questions since the breed is new to me. Great and affordable experience for dog health

I have had pets my entire life and been involved in animal rescue off and on for a decade. I have…read moreworked with and visited many, many vets both here in North Texas and also in the Lubbock area. Of all the vet offices I have used, the Animal Medical Center of McKinney is the standout for me. I have not found a better team at any vet I've ever been to. From the get go, the front desk staff is unparalleled. Outside of being personable and efficient, they have gone above and beyond to help me several times and I am very grateful. They very clearly take the safety and health of the animals that they see as their number one priority, and they genuinely care about the pet owners who feel the same. A huge shoutout to them, because their impeccable service is what inspired me to make this review in the first place. The vet techs I've seen here are absolutely stellar--Jewell and Rachael have always been so professional and kind every time they've helped with my dogs and cats, and it's always a pleasure to see them! At other vets, I've had vet techs who have shoved my elderly dog while taking a weight and made errors that have impacted the administration of medications and some who just genuinely seemed like they were overworked to the point of just wanting to plow through and move on. The environment fostered at AMC is so different from those vets that I couldn't even imagine that happening here. The vet techs have been communicative and worked with each of my furbabies as though they were their own beloved pet. And finally. I have now seen all three of the vets currently working at AMC at least once (that is, Dr. New, Dr. Rippy, and Dr. Williams), and I think this is the first time I've liked all of the vets at a vet office equally and felt equally comfortable with each of them. Most of my pets are elderly and some have complicated health issues, and these vets have been such a huge help in the wellbeing and treatment of my pets. The treatment plans are always presented with options that are mindful of the associated expenses, and I rarely have to ask about the estimated cost of treatment plans, because the vets are up front in that regard. Treatment plans are always a dialogue (and one that they do not rush.) I've never felt talked down to, deceived, guilted, or coerced by these vets, which is not something I can say about some other vets I've seen. The AMC vets are phenomenal to work with, and they really know their stuff. Staff aside, I have also never felt overcharged. They do not nickel and dime, and the cost has never been unreasonable, outrageous, or a surprise. The wait times blow every other vet I've been to completely out of the water, with my wait times generally being only a few minutes. In my experience, if you book a 2 pm appointment, you can expect to be seen by 2:05. I don't think I've been alone and waiting with my pet for longer than 5 minutes at a time. I know it's a small thing, but I just really love having a vet office that respects my time. I've been nothing but impressed by AMC and I really hope my experiences with them continue to be positive. I see so much promise after my first year with them and I feel so assured that they care about my pets as much as I do. Thank you, AMC!!

I called AMC last Wednesday when my female dog ate peanut m&ms. The receptionist couldn't find my…read morename although we have been going there for more than 20 years! When she finally did, she contacted the med tech, and I was advised to take my dog to emergency vet. I have always had a close relationship with our vet, but this was a Wednesday at 3:00, and they wouldn't see her! What happened to compassionate service? I am so distressed!

This was our 1st visit. We were greeted as we entered by the receptionist. The assistant weighed…read moreour dog and took us to a room. He was very kind and sociable. Dr Singh saw our dog and did his examination. We were impressed with his knowledge and diagnosis. We had a great experience and will definitely be using them again!

I decided to give Lake Forest Animal Hospital another chance, even though I honestly didn't have…read moreto. The last time I was there, the receptionist was extremely rude, and that experience alone left a bad taste in my mouth. On top of that, with their prices continuing to go up, we were already questioning whether it was even worth coming back. We seriously considered taking our business somewhere else. But I decided to give them the benefit of the doubt. I figured maybe the previous experience was just a bad day, and I was willing to walk through the door again and give them another chance. Unfortunately, it didn't take long for things to start going in the wrong direction again. I brought my dog in because I wanted to have his paws done. I was immediately told that they would need to put a muzzle on him. I asked why, because I had never been told that my dog had bitten anyone. They tried to tell me that he had bitten someone previously, which was news to me. Every time I had brought my dog there before, I had never been informed of anything like that. That is a pretty serious thing to claim about someone's dog, and if something like that had actually happened, I would expect the owner to be told immediately--not to find out later when they suddenly want to put a muzzle on the dog. What bothers me most is that I was willing to overlook the previous rude treatment and the increasing prices and give this business another opportunity. I didn't have to. I chose to. And once again, I walked away feeling like I had made the wrong decision. A business can charge whatever it wants, but when customers are paying increasingly high prices, the least they should be able to expect is respectful communication, professionalism, and transparency. After these experiences, I have a very difficult time recommending Lake Forest Animal Hospital. There are plenty of businesses that understand that their customers--and their pets--deserve to be treated with respect. Unfortunately, this has not been my experience here. We gave Lake Forest another chance. They gave us another reason not to come back.

Extremely caring staff. First visit we had was for our dead yorkie/maltese mix Ava. Ava died in the…read moreearly morning hours before anyone in the house had woken. She was 14 and we have always taken great care of our dogs but I guess sometimes it's just their time to go. The staff was very supportive even having never met my family or Ava before. Second visit, our 10 year old shepherd has constant pain due to her joint. The vet there is now helping use figure out pain management for our otherwise healthy and happy girl. I couldn't be happier with this practice.

The staff and doctor are very attentive and compassionate. While results are given to you in a very…read morefactual manner, you can tell they have a true passion for the animals and proper care. Rest in peace my sweet Pete

Amazing staff! So friendly & took the time to meet with me & thoroughly answer my questions. They…read moretook such great care of my Charlie and were so loving with him! Great experience!

I loved the vet himself. I don't really remember his name. Although what made this experience…read moreterrible and painful was the lack of sympathy from the vet techs who did my dogs bloodwork. I took my chihuahua in for a UTI. And at first they were trying to bill me 900 dollars which is absurd. But, it was the lack of care for my dog which made this awful. My dog has no teeth, so her tongue hangs out. My senior dog is very sensitive and doesn't do well with people besides me and my boyfriend, and I told them that. But when they took her back to do her bloodwork, which was very painful for her, all I could hear was the techs laughing and laughing at her while she was crying and screaming. It was already an emotional time for me, since she was peeing blood I was expecting the worse. And hearing them laugh and make fun of my dog while she is in pain, was a huge stab to my trust of this establishment.