First off, Scents of Serenity was beautiful inside and so soothing. Emili was absolutely amazing…read more This was my first time getting a facial, and I could not be happier with the experience or the results. I don't have a great skincare routine, and Emili was understanding and kind in her recommendations without making me feel like I had to purchase any products. I trusted her, and cannot wait to see her again in a month for my next one! I had researched the membership prior to booking my first appointment, and honestly it seems like it would be too good to be true, but it's just the perfect package. I am a Scents of Serenity fan for life.

Was gifted a prenatal massage at this location. I'm not typically a fan of massages but this was…read moreFANTASTIC! Audrey was so kind & calming - she explained how the prenatal massage was going to work & asked questions. I felt so comfortable and the massage went by so quickly. They give you a body pillow to curl up into on your side and it feels just like you are settling in for a relaxing nap. 10000/10 recommend.

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

Awesome experience with Alpha! His magic hands will relax and unwind those tired, achy muscles…read moreall over. 10/10.

I recently moved to Richmond & was immediately trying out places for massages. I loved my previous…read moremassage place & needed something accommodating for my chronic illnesses & with enough availability. I looooove Divine Spark!! Their prices have recently increased to $100+ for an hour session, but honestly, that's more than worth it. I have had nothing but wonderful experiences here & I'm so glad my chronic pain can be treated in my new city.

Went to Perception for the first time and got a facial! I'm usually cautious about what I put on my…read moreskin since it's more on the sensitive side but decided to give this place a try. Hannah gave me my facial and was great. Explained everything to me and checked to make sure the tools were not causing me discomfort. The room was cleaned and had soothing music played during my experience. I tried hard not to fall asleep and felt relaxed. I left the place with my face feeling great and no breakouts the following days! I would definitely find time for another facial at Perception!

Perception Organic Spa recently moved locations and rebranded to Sen Organic Spa. That said, I've…read morebeen a loyal patron of this spa for three years. Let me start with the service. I've had facials, pedicures, manicures, and massages here. Every time I've enjoyed my service as it's a quiet and relaxing atmosphere. It isn't stressful or loud. It's exactly the vibe you want when heading for a self care day. The products they use are 100% house-made and organic. I've had skin reactions before, but never here. As a matter of fact, other spas have left my face looking red and inflamed after facials - I leave here glowing. Now I can't speak to any of the other massage therapists here, but Tsondu is who I see any time I'm seeking a massage. I truly feel like he is a healer in some way. I leave relaxed and I'm always comfortable throughout the service. I'm love the new location and I can't wait to come back soon!

Not the worse. Quiet room rules should apply to staff as well. The masseusse had a really bad cough…read moreand breathing heavily. Distracting. More of rub down than a massage. My daughter did like her massage

Went to ME for my Massage appointment was told my…read moreappointment was cancelled This is the third time this has happened to me at this location Yes I tip well I got the form to cancel my membership and was told I would be contacted by management to discuss What's to discuss??

Sonya is an incredibly gifted massage therapist! I've seen her three times and she is truly one of…read morethe best massage therapists I've had. She's thorough, fluid, strong, and super relaxing. She's got a great positive outlook on life and is very passionate about what she does. I HIGHLY recommend Sonya!

Great massage therapist. Informative and very detailed. Her deep tissue massage will leave you…read morefeeling so relaxed afterwards. I've done her 90 minute massage and I've fallen asleep everytime

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

This facility is very clean, easily accessible, private and in a great location. The atmosphere is…read morewonderful, cozy and inviting. The deep massage is very thorough and relaxing. The only discomfort I felt is when she was working out a knot I had in my back. Afterwards, I feel amazingly well. Much of my joint pain has subsided as well. I highly recommend Harmany Spa.

I called to see if they accepted walk-in's, and she said no but I could make an appointment. I made…read morean appointment for an hour and a half from that time, knowing it was a trek away from my hotel and that it would be cutting it close to catch my flight. 30mins later after I had made plans to get food near the location she called and said something about coming in early. I called back two times to let her know I would be in at 4 only, as I had made meal plans in the meantime. Both times, it went to voicemail and the "voicemail had not been set up yet" was the message received. I showed up 5mins before my appointment, hauling my suitcase and backpack up the long flight of stairs. As I enter she says "oh no! I called you, i said you come in early!" I told her I called her back two times, but she didn't care. I asked if she could still honor the appointment and she said no. Waste of uber ride, waste of time... highly suggest not making an appointment here as they won't honor the appointment anyway.

This was one of the BEST massages I have ever gotten (and I've gotten quite a variety over the past…read more20 years or so). Definitely therapeutic and deep-tissue. "Anna" put her all into it!! There were a couple of times I could tell she got up on the table (kneeling?), for leverage. I received a full body massage, but the majority of the time was spent on my poor back (thankfully, bc I needed it). There were even hot stones towards the end and then a moist hot towel to get some of the oil off. Highly recommend; I'll definitely return.

Masseuses here will walk on your back. Noticed the ceiling rods in each room. They're really good…read moreat it if you are looking for more of a deep tissue. And if you can't take that much pressure they can do a nice gentle massage as well. I've come here so many times for years and always forget to have them punch my card for the eventual free/discount massage, but doesn't matter...they gave me a gift certificate for a free one for Christmas. They are very sweet ladies and always try to load me up with candy and water as I'm leaving (the candy for my kids). They take walk-ins, which I love as I have a crazy schedule with my kids and work and never know when I'll have time. And they're open until 10pm which is also amazing. I love getting a massage here. I've had massages at many different places: red door (before they closed at which I've had best and worst), a chiropractor masseur, massage envy (only dug into my shoulder blades lots of pain there). I prefer a little more pressure myself, but I don't like to be in pain. I like the tension release I get here.

Horrible experience from start to finish. What made it worse was that the esthetician doing my…read morefacial was clearly sick--sniffling and congested the entire time. Shortly after, I ended up getting a cold and a cold sore, and now I'm left with a scar on my lip. My daughter also had a terrible reaction--she broke out badly after her facial. Because of all this, I canceled future appointments for my family, and instead of showing any concern, they charged me a cancellation fee. Customer service and management are worse than the service they provide. As a physician, I take hygiene and safety seriously, and this place completely missed the mark. I will never go back and would not recommend it to anyone.

I absolutely approve of this business. I have been a customer of Glow Med Spa for over a decade,…read moreand I wont go to anyone else! This was my first time at this particular location though. I normally go to Short Pump, but I wanted to get a massage on my birthday and this Northside location had a time slot for me. I was not disappointed, not only did Skye provide an awesome deep tissue massage for me, but she was kind enough to give me a small discount in honor of my birthday. That was so sweet and unexpected, but I really appreciated it. (She didnt know it but at that moment I was unemployed, so I really appreciated that gift.) Back on my feet now and ready for another visit. Im hoping Sky also works out of my favorite location in Short Pump.