Went in to try and obtain a small screw for my cuckoo clock music box. Politely asked and…read moreimmediately was dealt multiple defensive answers. To me it felt like I was taking away business from them in trying to fix my clock instead of them charging me $195 per hour to fix it for me. Nope, I do not recommend this place and I will go somewhere else next time.

I brought my old small electric table clock in today to see if it could be fixed to run again. The…read morestore employee oiled the clock, and when briefly plugged in it ran. the charge was $35. When I arrived home, the clock no longer ran when plugged in. I called the store and was told I could receive a $35 credit on the $350 next cost of fixing the clock. The clock has sentimental value to me, however the original cost of the clock was less than $10 long ago. I recommend asking the repair price before the repair work is done. I paid the $35 and would have been satisfied if the clock continued to work, but I would not have agreed to the initial $35 repair cost if known before the 2 minute repair and I won't be returning For the next $350 repair.

I finally did what I've been meaning to do for a long time-I brought 3 of my Casio G-Shock watches…read moreinto the Watch Stop for battery replacement. The gentleman franchisee, or manager (I'm not sure which) was a nice guy, but he looked at each watch and declared that it would cost around $40 each for the replacement. These watches are roughly $100 new, so the calculus failed. I looked up the operation on YouTube, found some appropriate videos, and performed the task myself. $3.99 for each battery, and roughly 10 minutes of my time per watch. The watch Stop probably could have done it in 3 minutes-nice profit margin. They're good as new. When in doubt, look it up on YouTube!

She needs help to run the shop I stopped by to have a battery changed and after waiting 30 min in…read moreline and (I'm being generous) I had to leave because she had to talk to one customer as if though they were in a coffee shop and no one else was in line, I understand customer service is a priority but when you have a customer who thinks the only person in line is them then you have to cut it short, there were 4 people behind that customer waiting and she could care less you could see the frustration on the customers waiting faces , my suggestion is to have that customer step aside and take care of the others waiting and then talk with someone!

The gentleman who I believe is the owner of the store was extremely kind. The service was…read moreexcellent. I didn't purchase any jewelry, I had two watches repaired. I did see many beautiful pieces in the glass cases. I highly recommend Heritage Jewelers.

Thomas did a great job fixing my mother's necklace. I liked the fact than all work in done right…read morethere in his store. He does jewelry & watch repair. His showcases have beautiful rings, necklaces and watches! Thomas was easy to work with and I think his prices were fair.

I met with the owner Jason whose family has owned this business for many years. I had dropped a…read morevery large clock and brought in the various pieces and within two weeks he had put everything back together and now it's working perfectly. Thanks Jason!

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

This is the best clock and watch repair business I have found. Other so-called 5-star services…read moredon't return calls like Chicago Clock does. I smile when I read "unfriendly" in a review of CCC. They may not have the smiling style of the other places, they just have pure competent substance. They also may not be the "low price leader" in quoting a repair. But they guarantee any repair. I just brought in to them a 6 month old watch that had a hard-to-turn crown. I had taken it first to another place that told me they fixed it but that it was corroded and needed some winding to loosen it up. I discovered it was a quartz watch that needed no winding. The place unscrupulously had charged me $68 for the so-called repair. Chicago opened it up for me while I was there and found a gnarly rubber gasket that I had probably messed up myself trying to wind a battery powered watch. The technician should rightly have called me an idiot but instead just fixed it in 2 minutes, He did not want to charge me anything. I insisted on giving him at least a $20 tip which he reluctantly but appreciatively accepted. This is the kind of business I respect and will patronize again and again going forward.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

Came in here to get a watch pin and tube/collar to reconnect the links on my watch. It was $37…read moreafter tax. It only took ~10 minutes. It was a reasonable price so I didn't have to deal with it. The gentleman running the store was friendly. It's a small shop that has some Citizen and Bulolva watches on display. I think I saw a Tudor in the case, but their main focus is repair.

went to 3 jewelry stores with no luck on adjusting an odd pin system on an old watch. Came here,…read morewith almost no hope left, and they got it done in under 5 minutes for a great price!!!

Had grandfather clock repaired cost $2200.13 months later not working again call them out again…read morecame out still not fixed and tried to charge me another had the for three months the first time and still not right call out somebody else would never to these guys again

It's a ripoff. Don't go over price service. I went there just to get a watch battery, long wait for…read morea 10 minutes of work.

Although the owner was very pleasant I have to say I didn't expect my watch to go out to another…read moreparty for a new battery which was disappointing but on top of that the battery wasn't installed properly and after wearing it in the pool like I always did in the past, my watch immediately stopped working and is now broken. My advice is take your watches to a jeweler that works on watches.

I had a watch repaired at this store and I feel that I was ripped off for the work that was done…read more The crown had fallen off so they put a new one on but it fell off again. So I opened the back of the watch and saw that the repair person that she uses put a new crown on a rusty stem. So I went on the web and bought a new stem for $7.00 and a new crown for $5.00 and put them in myself. She charged me $200.00 to have a $5.00 crown put on a rusty stem. I feel like I was ripped off. I WILL NEVER HAVE A WATCH REPAIRED BY HER AGAIN!!!!

I would Give Tracy King a 0 rating if I could. In my opinion he is either an Idiot or a scam…read moreartist. I don't know how he has any business at all. My late fathers house is for sale and my brothers called Tracy out to look at the AC/furnace because it wasn't working. Tracy determined that the compressor was out on the AC and said he could get one from someone he knows for about $2000.00 I was skeptical so I called a highly rated Heating and cooling service I found on Yelp. They came out right away went thru everything thoroughly and found that the compressor was working just fine and that there was actually a modulator on the furnace that went out and it was still under warranty so we wouldn't even have to pay for the part. We paid a small amount for the labor, they also did a thorough cleaning on the furnace and acid washed the condenser on the AC and it wasn't anywhere near what Tracy wanted to charge. I live out of state so my brother maintains the property. I would have advised him to call someone else if I knew he was calling TMK repair because I also have a friend that used him, a neighbor of his and she told me he charged her way too much to just clean her furnace. She lives alone and didn't know what it should of cost. She also felt he took advantage of her.

Being a female homeowner I rely on honesty and integrity. After speaking with several family…read moremembers and friends about the service I received, I feel that I was completely taken advantage of. I had called this individual out to perform work on my furnace and air conditioner. What I didn't realize was that he was going to completely rip me off. I take a lot of pride in myself for being an honest and trustworthy person. This guy charged me not only $89 to service the furnace; but another $89 to service the air conditioner in which I have been told be several people that the service was the same. In addition, I was charged a $79 trip fee. $97.50 for Freon and $60 to install a dryer. He walked out of my house with almost $400.00. He acted all nice by making it seem like I was getting a $30 discount. I am embarrassed and really pissed off. Now I can't get a response from any of my questions after reaching out to him twice. Think before you hire this guy.