I cannot say enough good things about this shop. Located in the heart of downtown Downers Grove it…read moreis a must to visit if you need something special. All of the rings, earrings, necklaces, bracelets, watches and other jewelry pieces that are available for purchase are of the highest quality and are gorgeous! Dariusz is also amazing at repairing jewelry. They take such pride in their customer service! It is so refreshing to know that you are in a shop that not only has the best jewelry around but it also values relationships with their customers. That's why they have such a large base of repeat clientele. If you are in the market for some nice jewelry or need some pieces appraised or repaired, head to Dariusz.

The best jewelers in the area, hands down. They have done a half dozen custom pieces for my family…read moreand they have all been perfect and very fairly priced. I can't speak highly enough.

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

CHICAGO CLOCK has been throughout the life of my long love affair & history with grandfather…read moreclocks, which began in 1980, the source for the maintenance & care of all my treasured clocks.

You will not find a more honest place to deal with! Andy and his team really helped me with the…read moresale of a high end watch. Their businees model is based on open and clear communication every step of the way. Their knowlege of repair as well as the resale market was outstanding and really helped "an outsider" feel part of the process, as well as educate me along the way. Not one to throw around reviews, but they earned it. Highly reccomend!

I highly recommend Old World Jewelers. I have purchased numerous watches over the years from Andy…read moreand have been extremely happy on every occasion. Andy and the whole team at Old World Jewelers are fair and honest. They always have a great selection and go out of their way to help in any way they can. In every respect, my experience with Old World Jewelers has been exemplary.

Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

I brought in my watch because I had dropped it and the back popped off. I looked up some youtube…read morevideos and couldn't get it back on myself, so I brought it to the watch doctor. He reattached it for me in a few seconds. He refused to charge me as well. This is the second time I've come in for help with my watches and I will always recommend this place. Thank you, watch doctor!

I have had several watch batteries replaced. My husband had his grandmother's watch refurbished…read morehere (50+ year old watch). Everything we have done has been done with perfection. Love this place and the fact that it has been around for a long time. They are efficient, friendly and fun to work with.

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

I met Allison here when I needed my wedding ring appraised. The service was great. they were fast…read moreand efficient and I got what I needed. nothing like one day service!

This store was highly rated in my neighborhood app so I gave them a try. I felt secure in leaving…read moremy jewelry with them for appraisal. Very nice staff!

I've purchased an engagement ring, wedding band, and a Cartier watch from Merry Richards Jewelers,…read moreand I can confidently say this is a top-tier jeweler. Richard is someone I've known for decades through a close family friend, and I completely trust him. My first purchase, a platinum engagement ring, was the largest I had ever made, and he made the entire process feel calm, straightforward, and easy. I shared what I was looking for and gave him the freedom to guide the decision, and the result exceeded expectations. His son Scott is equally great, and everything they deliver comes with GIA certifications, including QR-linked documentation, which makes the experience feel transparent and professional from start to finish. Richard is personable, has a magnetic sense of humor, and isn't afraid to tell you when something isn't worth it, which is rare in this industry. If you spend any time researching high-end jewelry, you quickly realize how much of the pricing at big brands is driven by name recognition, even though grading standards are consistent across the board because of GIA grading. Richard does an excellent job helping you understand what you're actually getting and how it compares, so you can make a confident, informed decision. We also had a custom wedding band made, inspired by a design from another noteworthy jeweler in London. The final product was excellent, the craftsmanship was strong, and the pricing felt very fair compared to larger retail brands. More recently, I purchased a Cartier watch for my wife, and the experience was just as smooth. It arrived quickly, exactly as specified, and any questions I had were answered promptly. Richard and Scott are consistently responsive and stand behind their work. He has also appraised jewelry for my family members, and those experiences were equally honest and direct. The jewelry business doesn't always have the best reputation, but this is a place you can trust completely. I'll continue to go back, and I would highly recommend Merry Richards.

This review is for the old location (Glenview) too, which closed in 2017? Nonetheless, excellent…read moreservice by Richard and son, Esther and Laura. It's great when folks know you by name once you walk in. They are competitive with pricing and highly responsive and engaged. The drive is a bit farther but we enjoy coming here because of the service that you may not get from a chain or large store. They also do complimentary cleanings and polishing. Nice parking lot and excellent food choices in OakBrook and surrounding area.

The Swiss Watchmaker Jean Claude was the best. I was fortunate enough to have known him…read moreprofessionally for years having brought him several pieces to work on. One vintage piece that I had just brought him earlier this year that I wanted to keep close to a well worn used and not a complete refubishment turned out nicely. I was especially excited for this piece because it was rather difficult for me to explain what I wanted but Jean Claude came through again. One visit he was kind enough to show me some watches that he was working on which only further proved how many people trusted him. He will be missed. He not only provided great work but was a nice person as well. Finding someone to do what he did will not be easy.

Jean Claude worked on my Omega bumper watch, my Glasutte and a Tiffany watch and did very good work…read moreon all of them. Highly recommend.

My mom has been dragging me to the salvation army's through out chicago for as long as I can…read moreremember. "I might find a treasure among the discarded everything" she always said, and she would come home with a collectable this, that or another thing. She never sold anything, at least since my dad passed so the stuff just accumulates in the basement. The last time I went with her on a "run", we stopped a the ark in chicago (those of you who do this sort of thing, you know the place I mean right?). and my casual shopping finally paid dividends... I always look at this thing or that, mostly trying to placate her in her search for the next "treasure" but this time the very first thing I picked up was a metal pitcher that might work to serve water. My years going to these places finally paid off when I turned it upside down and saw the all important word... STERLING. There was a box behind this piece filled with odds and ends, all similar of silver metal, most with the word sterling across the bottom, or side. Mom said I hit it big and who was I to argue, I've watched the prices of gold go through the roof, why wouldn't it impact silver as well.... This place Americash is right next to my car dealer, so I stopped in. I have to say I felt kind of important with the offering of drinks, chocolate and all. Way better than the waiting room at the dealership that I had just left. Anyway, I'm giving these folk a top rating because they couldn't have been more informative. With no feeling of pressure, I sold the whole lot for an amount I felt was truly ridiculous. Mom said I should have shopped the number, but I got a good vib here. I actually just made plans with Mom to make my second "run" with her in as many weeks. I'm either getting old or something but either way, the treasure bug should did bite me good. I'll be back.

Rude and offer crazy low price for your jewelry. BEWARE. Go anywhere else. They offered us $980 for…read morewhat we brought in, were rude when asked how they came to that number. We took it to a different place and they said it was worth $2,800 and offered us over $2,200. It seems they try to prey on people who do not know what their stuff is worth. Beware.

I finally did what I've been meaning to do for a long time-I brought 3 of my Casio G-Shock watches…read moreinto the Watch Stop for battery replacement. The gentleman franchisee, or manager (I'm not sure which) was a nice guy, but he looked at each watch and declared that it would cost around $40 each for the replacement. These watches are roughly $100 new, so the calculus failed. I looked up the operation on YouTube, found some appropriate videos, and performed the task myself. $3.99 for each battery, and roughly 10 minutes of my time per watch. The watch Stop probably could have done it in 3 minutes-nice profit margin. They're good as new. When in doubt, look it up on YouTube!

She needs help to run the shop I stopped by to have a battery changed and after waiting 30 min in…read moreline and (I'm being generous) I had to leave because she had to talk to one customer as if though they were in a coffee shop and no one else was in line, I understand customer service is a priority but when you have a customer who thinks the only person in line is them then you have to cut it short, there were 4 people behind that customer waiting and she could care less you could see the frustration on the customers waiting faces , my suggestion is to have that customer step aside and take care of the others waiting and then talk with someone!