I endured the most horrific experience of my life at Ace Oral Surgery today…read more I suffer from severe anxiety, as well as other underlying chronic pain disease. I had 2 extractions done by Ace oral a few months ago, and was pleased. The dentist was kind and very competent in autoimmune disorders and anxiety and treatments. He prescribed me anxiety medicine for this procedure, and I followed his directions. Overall, the procedure went well, barely overcoming my anxiety. The dental assistant was fabulous, caring, and kind. Now, today I went in for a tooth to be extracted. This time the dentist prescribed another type of anxiety medicine for my second procedure. Again, I followed his directions on how to take this medication. I did this and my daughter walked me in. The receptionist laughed at me as my daughter walked me in to the procedure room. She told my daughter to wait to see if the surgeon was going to perform my extraction. I sat in the office and waited for the dentist as his assistant numbed my mouth. When the dentist walked in he said, "Are you ready?" I cried and asked if I can take a half of one of the medication to help ease my increased panic. He became upset, saying, "No No No, you are drunk." You are not getting any more. I replied, "I am not drunk, I am nervous." He went on to say , "You are a problem patient and get off of my chair." I got up still half loopy and cried for my daughter who was waiting in the office area. He accused me of trying to manipulate him. He called me a drug addict. I am a teacher and not a drug addict. I felt that this dentist insulted me and brought me severe distress. I do not want anyone else to endure this behavior, especially when they are in pain. I have an appointment with another dentist and oral surgeon. After all of this, I pray for the dentist and his staff who lack compassion and judge people by their beliefs.

I needed an extraction which was covered by my insurance. So, I went to Ace Oral Surgeons…read more The dentist wanted me to be sedated via IV so that I "would be comfortable." Concerned, I asked if anesthesia was completely necessary as I've had molars extracted previously & not required anesthesia. And, this wasn't even a molar or wisdom tooth. To be placed unconscious seemed, to me, not necessary. My dental plan agreed. They cover everything except the sedation (Why? Because it's very expensive & often not necessary. Esp. in my case.). His office staff told me, flat out, that I needed to cough-up $850 immediately, then & there, and consent to the anesthesia before any work would be done. The dentist refused to extract the tooth unless he was getting $850 + whatever the insurance's share. I said, "bye bye." Came home & called another doc. One thing I noticed was how small their office was and that there were no patients. Now, I know why. Unless you're a fool with lots of money to give away, they will not accept you as one of their patients.

I initially liked and trusted my previous dentist at this office, but after they moved, I was…read morescheduled with Dr. Ke (David) Xu. Unfortunately, my experience with him was negative enough that I no longer feel comfortable being treated at this practice. He tries to come across as direct and humorous, but I found the approach unprofessional and uncomfortable. He also seemed more interested in making conversation about my workplace and stocks rather than focusing on the appointment. My main concern, however, was his treatment plan. He recommended a crown for one of my front teeth--an issue another dentist later resolved by simply shaving the tooth slightly, which took only a few minutes and required zero crowns. Dr. Xu also recommended a total of six crowns, which immediately felt like a red flag, especially when he described front-tooth crowns as "jarring" and asked that I pay the full cost of all six upfront in case insurance didn't cover it. My new dentist emphasized preserving natural tooth structure, and that approach fully resolved my problem. Based on my experience, Dr. Xu's recommendations did not align with that philosophy. While I can't speak for the entire office, this encounter left me with concerns about overtreatment. Experiences like this contribute to distrust in dental care--especially in communities already hesitant to seek treatment.

I came to Catonfield Dental with a serious tooth infection that was causing me fever and visible…read moreswelling. The dentist took an X-ray, confirmed the infection, and referred me to a root canal specialist -- which was understandable and professionally handled. However, after the specialist told me the tooth needed to be extracted, I returned to Catonfield Dental in pain, still with fever and on antibiotics. What truly upset me was the receptionist's attitude -- she showed zero empathy, was rude, and scheduled my appointment four days later, even though I explained I was in urgent condition. I'm not upset with the dental staff or the referral to the specialist -- but the lack of care and compassion from the front desk was extremely disappointing. When you're in pain and need help, you expect understanding -- not indifference. PS: The lady at the front desk gave me the appointment four days later, on July 25, 2025.

Had all 4 of my wisdom teeth extracted here. They made the process very simple for me. They helped…read moreme feel comfortable prior to surgery and had me recover at my own pace afterwards. They were overall very welcoming - from the ladies at the front desk to the nurse and doctor who tended me during surgery. Would highly recommend this place for others needing wisdom teeth extraction! I put it off for years for my fear of not being treated right or rushed to get them out. But after having sensitivity and pain...I was finally ready!

The other review here that mentions the billing practices is spot on...I will say that I had a…read morewonderful experience here getting wisdom teeth done years ago, and went back for an extraction earlier this year. No issues with the surgery or the doctors and staff. Wonderful! However, they make you pay a large sum of money up front. In my case around $2500 for one extraction. This is to cover what ever insurance "might not cover" then they tell you they will refund whatever insurance covered. This is a weird practice to start, but I kind of understand why they do this. The bad part is that I waited until I saw insurance paid then waited a few weeks. No refund. Called...they told me they would call me back....no call back. 2 days later my card was refunded. This was to the tune of $1500...make sure you call and bug them, and don't forget you have money owed back!

I see they are permanently closed now, which is probably for the best…read more I was hesitant to leave a review for them untill all of the billing and insurance issues had time to settle out, so this is from last year. While the procedure for my son was great(which I would expect from any reputable doctor) the billing / insurance was poorly handled. We were asked to pay the anticipated remaining cost (after estimated insurance) up front to the tune of around $3000 with the understanding that we would be reimbursed anything that medical insurance covered since they only estimated the dental insurance coverage. It was months and they had not submitted a claim to either medical or dental, which I had confirmed with both providers. I called and texted several times and had been told each time that they had been submitted, but neither provider shows receipt of such. The last time I called the doctor office they said they were shut down for the past month to help resolve multiple billing/insurance issues, and we were not the only one experiencing issues. They also informed me that they were not in my medical insurance network, which they did not previously let us know even though they had all of our info prior to starting. I know we also could have confirmed with BCBS, but took it on faith that the doctors office would let us know. That much is partly on us. Meanwhile, we While the procedure for my son was great(which I would expect from any reputable doctor) the billing / insurance has been poorly handled so far. We were asked to pay the anticipated remaining cost (after estimated insurance) up front to the tune of around $3000 with the understanding that we would be reimbursed anything that medical insurance covered since they only estimated the dental insurance coverage. It has been over a month now, and they have not submitted a claim to either medical or dental, which I have confirmed with both providers. I have called and texted several times and had been told each time that they had been submitted, but neither provider shows receipt of such. The last time I called the doctor office they said they were shut down for the past month to help resolve multiple billing/insurance issues, and we were not the only one experiencing issues. They also informed me that they were not in my medical insurance network, which they did not previously let us know even though they had all of our info prior to starting. I know we also could have confirmed with BCBS, but took it on faith that the doctors office would let us know. That much is partly on us. Meanwhile, we continue to receive texts and emails indicating that we owe additional money(because it hasn't gotten to insurance yet). I have no idea why it is so difficult now. The initial consultation and x-ray were submitted and processed almost immediately. As nice as everyone was, I can't help but recommend that you look elsewhere and find a Dr. that does not require prepayment. That would prevent issues like this from becoming your problem versus theirs. All along, we continued to receive texts and emails indicating that we owe additional money(because it hasn't gotten to insurance yet). I have no idea why it ended up beingso difficult. The initial consultation and x-ray were submitted and processed almost immediately. As nice as everyone was, I can't help but recommend that you look elsewhere and find a Dr. that does not require prepayment. That would prevent issues like this from becoming your problem versus theirs.

Huge thank you to Dr. Babiuk and his team. recently had a…read morevery scary wisdom tooth removal, along with three other teeth the wisodom one of which was in my sinuses! Naturally, I was nervous, but the dentist and the whole team were incredibly kind, thoughtful, and patient throughout the entire process. Even though no one wants four teeth removed at once, they made the experience as comfortable as possible. I'm still in the healing process, but I can honestly say it wasn't as bad as I expected thanks to their care and professionalism.

streitz dental arts is an absolute blessing in our entire joliet illinois community. their…read moreincredible dedication, integrity and true professionalism in all areas of dental care is simply outstanding!!!!!! please do you and your family a huge favor and positively patronize this dental arts family/ locally owned business!!!! you certainly will not be disappointed at all!!!!!!

I hate dentists. In all my experiences I have never felt like that care about me as a person, until…read morenow. The hygienist was friendly, kind and compassionate and gentle. She explained everything she was doing and why she was doing it. She explained why my expectancies in the past have been so different. How Each practice has different procedures and protocol for the same findings. The doctor and receptionist were also kind and welcoming. (Maybe I just caught everyone on a good day).The building was clean, nice and the waiting room was large and set up to accommodate social distancing. I think I finally found my dentist.

Growing up I saw a dentist who was also a family friend so I always felt very comfortable there…read more After he retired I was nervous about switching offices because I've heard so many horror stories about dentists. After doing some research of different dental offices in Plainfield I came across Streitz several years ago and they've been my family's dentists ever since. The whole staff is kind, professional, and honest. I highly recommend Streitz!

I have been coming to Streitz dental office for over 20 years. I was in the office this past…read moreSaturday and had my teeth cleaned by Anna. She did a wonderful job, this was first time I have had my teeth cleaned with no pain. Everyone at Stritz Dental Arts are so friendly. Thanks again.

Dr. James Babiuk is one of the best medical professionals I have ever dealt with. He and his staff…read moreare caring and pleasant. They go out of their way to make you feel comfortable. He does excellent work, and he's fast. I won't go anywhere else.

Worst experience at a medical/dental office ever. They never submitted to my insurance and billed…read moreme full price. I had to go to another provider to get the issue actually fixed. He was disrespectful. Then, 2 years later I got another bill and it said I was going to collections even though I had paid in entirety when I came into the office. Do not go here.

I had to have a tooth pulled due to an abscess. The oral surgeon cracked the tooth when pulling it…read moreout and left part of the tooth in my gums. He either didn't bother to check or didn't care. When I called their office, I was told the piece of tooth left in my gums would "probably" work its way out. I decided to go to another oral surgeon who told me he had actually left a whole root in my gums and it had to be taken out because it would eventually get infected. He couldn't believe the first surgeon either didn't check or know he had done that. I would NEVER recommend going to this place. Obviously they are horrible at their jobs and don't care.

Had a very good first experience. About to start further treatments. The staff was very…read moreprofessional.

Back to 5-stars we go. I won't oversaturate this, but there is no doubt in my mind once again why…read morethis place is "Elite." Dr. Aneel Belani may possibly have the best sense of customer service I've ever witnessed. This is a business that knows how to make a error right again, and without delay. I will continue to recommend them to everyone with no reservation of any kind.

Dr. Vince Penesis is wonderful! The entire office staff is beyond pleasant and I could not have…read moreenough positive words to describe my experience. My initial phone call to schedule an appointment was even a positive experience! The receptionist was friendly, considerate, helpful, and precise describing what I needed to bring and what to expect. The hygienist was supportive, thoughtful, and kind. The checkout receptionist was so friendly and considerate. Dr. Vince Penesis had extensive knowledge of my autoimmune disease, Sjogren's Syndrome, which is rare to find and necessary given the effects Sjogren's has especially with dry mouth. I have had Sjogren's for 24 years and he gave recommendations I have never received! Thank you so much for everything Endodontic Specialists of Illinois! I highly recommend and will continue recommending to everyone!

April 23, 2021 My daughter has had hopefully only two procedures done at Endodontic Specialists of…read moreIllinois both by Dr. Vince Penesis. One was a root canal. Dr. Vince Penesis took the time to explain everything to us. What to expect and what could be our next step. Patiently he answered all our questions with the utmost respect. The second procedure was a tooth bleaching. Again he took the time and explained what was done, every outcome, and then our options. Everyone in the entire office is friendly, kind and honest. All Covid procedures are followed professionally and to a T. I highly recommend Endodontic Specialists of Illinois and Dr. Vince Penesis! If we have to... we'll be back! ;)