The wait time after you order is ridiculous. You could place your order then go to the health club and workout and go grocery shopping, go home and put the groceries up and your order wouldn't be prepared when you came to pick it up. I found the food good. It isn't worth the wait. read more

Great food but...I have one suggestion. For the people that order online- IF WE ARE REQUIRED TO SHOW YOU THE CREDIT CARD USED TO PAY FOR THE ORDER, THAT NEEDS TO BE COMMUNICATED BEFORE WE ARE AT THE WINDOW TO PICK UP!! At the time the order was placed, we are given an order #. If that is not enough to pick up food that has already been paid for that needs to be stated in the pop up that provides the order #, it also should be stated on the receipt that is emailed. I do not wish to argue with your staff about your failure to communicate, gimme my food! read more

I wrote a review a couple of days ago about the poor service and old, stale rib tips. Yesterday we were about to order food to watch the Cubs Home Opener. We usually order from Pit Stop but after I mentioned my experience, someone told us about J's Smokehouse in Old Matteson on Main Street. The tips were fresh and juicy, the wings were hot and crispy and the links were very good, plus they have desserts. Our new go-to spot! read more

Please read this review, we need you out here in Chicago Heights, I discovered your restaurant 3 weeks ago, I thought kirks and big daddy's were the best but after tasting yours you've got them beat by a mile. Now for the bad.... I've never been treated so badly by a restaurant staff in my life!!! Each of the 3 times I visited each experience was worse than the other. And like an idiot I tried again this evening and had to leave without ordering. I hate that you treat us so bad, read your reviews you'll read mostly the same thing. I now have to travel further and drive past the best just to get treated better and it sucks because you guys are by far the best tasting. read more

Food is pretty good... customer service needs work. No one is readily available to take orders nor when order is ready there's no one to give the order to you once ready. Always waiting more than ten minutes to give and receive my order. I've not had any issues with the not tasting satisfactory. I do not frequent this place because of service. read more

My mini-rib with chicken wings was incredible yesterday. Cooked and seasoned to perfection. Just the right amount of mild sauce. The craving was definitely satisfied. read more

This bbq is nothing like what I'm used to. Serving size was extremely small and food lacked flavor. I am more of a fan of Alice's. Very disappointed because we have waited for a long time for a bbq restaurant out here. read more

The girl was rude and then lied and said they wasn't on yelp. They claim that when you order online you must come in person to pick up the order with a I'd and matching credit card. There is no where on the site that says it. The girl got nasty and said they will cancel my order. I had my daughter pick my food up but had to tell her to turn around because they wouldn't give it to her. I went on to explain how I was sick and couldn't come out the house, the rude girl said well we will just cancel your paid order. I literally took all the energy I had and went to get it and when I got there it wasn't ready. The food may be good but the customer service and policy sucks cause it's not enforced. I will never come here again. read more

Awesomely good! The sauce is definitely the boss I called in my order and when I got there, the most I waited was 5-7mins n the food was hot and damn good, lol. I'll definitely be going back for more. read more

This place again is absolutely horrible. All the employees are rude. The wait times are outrageously too long. Their process to simply order food and pick-up food is unapologetic stupid to say the least. They let u pay online yet u personally still have to pick the food up. I tried to send my son with MY card with MY ID for my already paid for food and they still turned him around lol this place is trash. I called in to order they said 30mins. I come in after 30mins and they say they don't start the order till the customer arrives. What sense does that make, why even take the call. They don't have good food or good service, avoid this location read more

I frequent this restaurant often and the service today was the worst. I place an order for a large rib tip and a wing/tip combo both with mild sauce and was told it was .60 fee to use a debit or credit card so I paid cash. First the young lady gives me change and shorts me $10, I questioned her and she gave me the $10. Then I get my order and it's only sauce on the fries and not on the tips - the young lady tells me they put one scoop and anything additional sauce is extra. I asked for the manager, she told me she was the manager. They have signs posted stating no refunds and only what you bring back will be replaced, and a number to call for complaints. She told me I could call but they will tell me the same thing. I called the number and the young man that answered the phone was very apologetic and said she would give me sauce. However, the young lady refused and left me waiting over 30 minutes, she said a manager over him told her no because my food was made correctly. No one checked the food, the young lady finally gave me a very small cup with maybe a teaspoon of sauce in it per the instructions of the manager not on site. Terrible deposition, on top of that the rib tips were not tender, sauce is very thin (watered down perhaps to stretch) and cold by the time I got home. I called the number for complaints back and no answer. Very POOR management. read more

Tough pork tips, tough turkey tips (how I don't know) & a hand full of fries, plus over an hour wait equals I'll never be back again. I was so excited when that we have a BBQ spot near......I'll drive the 20 minutes to go to Lansing & get good BBQ from Champions. read more

$13.00 for a wing/tip combo...mainly just a damn wing combo. Literally 10 tips in my plate. Tips are thinly chopped, not a lot of sauce at all. I'll rather drive to the original I-57 on 115th. read more

The food 90% is super super good service very very very slow even if you order online just the wait to let them know you are there to pickup is long and lot of times you call they don't answer because they are busy if service was better would be 5 star but it is the best on south side Chicago Heights worth the wait tips, super and slabs omg delicious now the hot link is a no for me everyone just can not do the hot link a lady swear up and down they had the best hot links ever not for me read more

I love the lunch specials...the best barbq in the south burbs..it dorsnt take long for order to be prepared. The lunch specuals are very cost efficient. I'm glad there finally good bbq in the south suburbs. read more

So disappointed in the quality of the full slab of ribs that I ordered. They were overcooked, super dry and tasteless. It was like eating jerky. The first time I ordered their short ribs, they were delicious. However, after reading some of the negative posts referencing the ribs being a hit or miss, I've decided not to waste my money on food that may be a "miss." read more

Good BBQ in the HGTS finally, We got great BEEF,HOOKERS and drugs of all kinds, but long needed was a spot for those that need good BBQ..it isn't fast and id be worried if it was,made to order ppl means ur shit is fresh not being warmed for 4 hrs,so place ur order,kick back and smoke a blunt and wait for ur food..its worth it read more

I called to place and order and they hung up on me twice. Didn't even tell me to come in so I came in hoping that it was Just a phone problem. They were rude inside too, didn't seem to care about anything or put any interest into the customer having a good experience. Do not recommend as the food wasn't really good either. read more

The Food Is Excellent,The customer service is Ass On Some Days . Not everyone that walks through your doors are ignorant. Treat People according to ", if your going to judge. Keep Up The Great Work and spend a little more time on customer service, we make your business still stand. read more

Went to Chicago Pit Stop In Chicago Heights for the last time! The customer service is the worst! Ist I tried to phone my order in ahead, they wouldn't answer the phone...even though they have signs posted, in the restaurant, that say phone ahead for quicker service. I waited in line 15 min. to place my order. The lady took my order, told me it would be 25-30 min. to get my order. Then she left the window, to get change, and came back 15 min. later. When she gave me my change, I asked her was she just putting in my order...she said yes, 30 min. wait (with attitude). No apology, no empathy, nothing! So, I called the number they have posted for complaints/compliments. This guy tried to tell me that most restaurants are going thru the same, because of low personnel. I told him there was no excuse for poor customer service. He said, wait, so you're upset because you had to wait a long time, right? I said, I'm angry about the poor customer service, with attitude! He said, I'm sorry about that and I told him..That Is What She Should Have Said! Those two little words can go a long way! It shows understanding, empathy and good customer service. I'm writing all of this because, I'm pretty pissed. My complaint could have just stopped at the phone call, but, because of his defensiveness...I decided to take it to Yelp. As far as my food, my rib tips and chicken wings were decent...my hot links were burnt. Never Again! read more

Why, why, why?? Why is it so hard to get tender tips ? I also know that you can take chances on tough tips but this order was basically hickory smoked strips of shoe leather. I felt nervous that there was only one car n the lot but I kept rationalizing that it's a to go restaurant and I just happened to miss the crowd that previous reviewers claimed were packing the house. Lies, lies! I really hate to unnecessarily bash bbq restaurants because they can b hits or misses. I so wanted it to be right but I just wasted abt $15 and my jaws and teeth hurt from trying to chew the tips. The links r just ok and very high priced, e.g. One link is abt $8.75. Will I go back? Only if I'm desperate and I will never get the tips. read more

When using your debit card at this place check your bank statement. Thay automatically put a tip on your card. My bill was 15.40 they put on a 3$tip without consent.CHECK YOUR BILL BEFORE LEAVING read more

Everybody! This bbq is very good. Sauce is good. Coleslaw needs some work. However it's good traditional Chicago bbq. It has better service than the I-57 that was out in Chicago Height. Service you used to be hit or miss but at least they pick up the phone. Somebody now is getting right. There is no other bbq joint from Chicago Heights to 115th that has better bbq. I went to Lem's this week and the sauce had too much vinegar. Lem's had that right balance of sweet and sour with a touch of cloves. Just not doing it for me. I would have just risked it and gone to Alice Bar-B-Que on 43rd. read more

I would give it a zero but I can't. Honestly they need to shut down. The have no concept of customer service whatsoever. The unprofessional miss thing at the counter also adds to the fact that the place is trash read more

Worst bbq Ever! Not worth your time. And the sauce..... might as well be pink duck sauce. Gave it all away to the first guy on the street I found. read more

Terrible customer service! Go to ribs and soul in country club hills for better bbq and customer service!

I didn't have a good experience today. This will be my third time visiting this establishment. The first time was great! I ordered two large Turkey and link dinners, perfect. Second visit a bucket of Turkey tips good but not all the sauce was at the bottom...third time, the worst experience, just horrible. I'm not sure what the problem was but I waited for over a hour for a call in order. I order two large Turkey tips. I waited as i watched 8 customers after me get their order before me. Not only was that horrible, I finally get my order one order is hot as the other is cold. It's funny because when the cashier finally called me my order was half correct. Customers service is horrible. I shouldn't have waited that long for a call in order. What's the point of calling in?? read more

Thee best turkey tips I have ever had! The sauce is absolutely amazing. I come here very often, so glad we finally have a good tasting barbecue joint by our home. read more

The customer services is horrible. I ordered online so that I wouldn't have to wait. Walking into the establishment there was already three customers upset about their orders and a line to the door. I finally make it to the window I proceed to give the young lady my name, she cut me off and told me she needed to see my debit card and ID. I asked why, and told her I paid online. She snaps and said it clearly states online that you need that before getting your food. I went back out to the car and had to stand in line again. After receiving my food I asked the young lady if they were on yelp. She said yup. The food wasn't the best. It seemed thrown together and over cooked. I will not be going back to this establishment. read more

I followed the advice of one of the other reviews that I read and he was exactly right. I ordered online and it was ready when I got there. It tells you how long it will take to have the order ready so you're not sitting in the lobby for 30 minutes waiting. I got the small rib tip dinner with additional sauce for the fries. The flavor was really good and the tips were not fatty. It was good amount also. I will definitely go back! read more

Had a craving for rib tips. Got a large tip. Not many of them .Some had a nice char on them.Some were tough.They tasted very ordinary nothing special.A waste of 17.00 Next time I will go back to Uncle John's Homewood. read more

Food was good we ordered chicken, tips and a link all were fresh. However the sauce was awful. We got both the hot and mild. The hot was on the tips and link, it taste like sweet bbq sauce with hot sauce in it. The chicken was plain with mild sauce on the side but after tasting the hot I didn't trust the mild. I would diffinately go back just would not order any sauce. read more

The customer service at this place is horrible...I understand procedures and policies but......I can't stand for managers to argue with me. This lady actually called me crazy!! The girl taking the orders was very rude on the phone and sounded very unprofessional. I will never spend money here again!! read more

Unfortunately this is a business that wants to compete with restaurants who have perfected the online ordering process but is not sophisticated or savvy enough to get it right. I used their online ordering option, received a confirmation that my order stating it would be ready for pickup at 6:30. Simple enough. I arrived at 6:30 and was expected to standing in a line 20 people deep to get my order. They fully thought I would be okay with waiting while one woman in line argued with the cashier about why they couldn't put sauce on her fries and not on the meat. Really? After 20 minutes I could no longer deal with the ridiculousness and went to the front of the line to ask about the online order process. The staff were rude and beyond ignorant. I was told they could t refund my money so I ultimately had to stop the payment through my bank. The food is really not worth the trouble. But if you insist on patronizing this establishment then don't waste your time with online ordering. Just stand in lime 20 minutes and then wait another hour for your food like everybody else does. read more