I find it VERY hard to believe that anyone has a bad experience here. Beyond the awesome service EVERY TIME and I go at least 1x a week, I rolled up twice with tears in my eyes and both times months apart the person at the drive up window held their hands out and prayed for me (they asked me first) but they didn't even know why I was upset but the kindness was amazing. Then, I showed up in the beginning of COVID to find the OWNER on the line handing out food and condiments. He was not telling anyone who he was he was just working as hard as everyone else. I will continue to take my family here thank you for all you do for the community!! read more

So my review isn't about the food. Everyone knows chic-fil-a has great quality food and the service at their many locations is legendary for being polite and expedient. However the old expression, one rotten apple spoils the bunch. This location employs a manager (Jake/Jacob) who is creepy and rude. Since I go to chick-fil-a practically everyday, once in a blue moon the order is incorrect or of poor quality. When I brought this to his attention, his reaction was to stare into my eyes for an uncomfortable amount of time and tell me "this is the last time we're gonna do this for you" - this is after I was given an 8 count instead of a 12 count nugget. This is the person they decided to trust as a manager and to deal with customers. I'm not looking for a freebie, just the correct order - made properly. I hope Chick-fil-a realizes that hiring and promoting a strange character flawed individual like Jake is going to negatively impact their business.. word of mouth is powerful and I may decide that going to a different chick-fil-a location or different restaurant altogether is the better choice. Jake the manager at theIr Beaver Creek location gets negative stars, and I highly doubt I'm the first person to make this observation. read more

Just went to try and order food and was told they were serving "limited menu" which was fine cause my sandwich was on the list. I always order no pickle or butter on my sandwich. I was told because of the "limited" menu, they couldn't do that.. that's literally the stupidest thing I ever heard. I'm asking you to work less, keep product and I still pay the same and you can't accommodate that? It's not even busy. Tons of open tables and barely a line in the drive through. I will not be coming back here and I work .5 miles from here. I eat here every damn day. This is poor customer service. Oh, I was told this from a shift lead too. The one who should be good at solving problems. Thanks for killing yet another location I can't go to because you guys won't make a simple sandwich. read more

Incompetent Staff! Took 10 minutes to receive a biscuit that was prepared with the incorrect cheese. After waiting another 5 minutes I asked for my money back. The "Team Captain" couldn't figure out how to provide the refund. By the way, the biscuit was the only thing on the order. Unapologetic, incompetent, unaware staff. read more

Apparently they no longer serve large milkshakes, only tiny, sampler-sized shakes. WTF!? I won't be returning to any of their restaurants unless they add more size options. Horrible business decision. read more

The food is good but the service has been VERY SLOW since the re-opening!! I went inside to order because the drive-thru line was long. They took my order right away because there was no one else. I then stood there waiting 25 minutes for a small order. If this was a one-off, I wouldn't care and wouldn't post this review. This is an on-going problem since they remodeled the restaurant. I've decided to quit going there. I can eat better without giving up so much time. December 3, 2019 It's only fair that I should update my opinion regarding this Chick-fil-A. My wife sends me there at lunchtime. Probably the busiest (worst) time to go. After about 10 of these visits , I now believe they are operating with the most efficiency possible. The food quality is good and the service is professional and friendly. So go eat more chicken! read more

We happened to go to Chick-Fil-A in Apex on the night they were having an elementary school fundraiser, so the place was insanely busy. I'm not going to count the crowds or lines against them, I'm sure they're normally very quick and easy for getting food. I'm sorry I didn't get an exterior picture, but it was a very stormy day out as well. This Chick-Fil-A is across the street from Lowes and Target, near other restaurants like Chili's, TGIFridays and IHOP. My husband ordered the Chargrilled Chicken Club Sandwich meal, which came with their waffle fries and a Coke for $7. $7 seemed expensive to me, I remember when value meals used to cost $3. Guess I'm old and don't go to fast food places much. I tried one of the waffle fries. It was decent, but I think I prefer regular stick-shaped fries. My husband really liked them though, he said they were the best fast food fries he's ever had. They taste very much like real potatoes. The chicken club wasn't as good though. He said the bacon was good, the chicken not so much. My son got the 4-piece chicken nugget kids meal with a fruit cup and chocolate milk. I figured as far as kid's meals goes, it wasn't too bad. It even came with a toy, a small timer. The price was $2.95, which I guess is normal for kid's meals these days. He drank all his chocolate milk, but wouldn't touch the fruit cup. I ended up eating the fruit cup later, I thought it was good. It had bite sized pieces of apple, mandarin orange, grapes and strawberries. He did eat 2 chicken nuggets, but he fought me quite a bit on those 2. I thought they were good quality though, they appeared to be real chicken meat as opposed to ground chicken bits. I got an order of 3 chicken tenders and a side of medium coleslaw. The chicken tenders were real white meat chicken breast, which was nice. But they seemed very greasy and had a lot of stringy bits in them, like they hadn't trimmed off that one big vein that goes down a chicken breast. I dipped it in their honey mustard sauce, which unfortunately isn't nearly as good as my own honey mustard or the honey mustard I get with Tyler's chicken tenders. The coleslaw was edible but certainly not my favorite coleslaw. It had a lot of creamy sauce and sugar in it, whereas I prefer mine more vinegary. But at least they don't put a ton of pepper on it like some places in the South. The chicken strips were fairly priced at $3.05 and the medium coleslaw was $1.65, so it was a nice cheap meal. As I said, I forgive the restaurant for being overly busy on this night, and I certainly won't judge them on that. The restaurant was decently kept up considering the hundreds they were serving tonight, and they did get out the food as fresh and hot as possible. I think the main problem is, I just don't really love chicken all that much. I really prefer beef, pork or lamb if I'm going to be eating meat. I didn't love the fries all that much either, I prefer steak fries with no skin on them. But my husband sure did love them. And I like that my son can eat real white meat chicken instead of the usual ground chicken pulp, but unfortunately he didn't appreciate the chicken nuggets for this fact. If I'm ever on the road and had to stop in for food, I would probably pick Chick-Fil-A over a Wendy's or Burger King, but I don't think I'll probably be visiting this place again on purpose, with there being so many nicer restaurants in the area (especially IHOP next door, my son's favorite). read more

Chick-fil-A - Waffle Potato Fries - Fast Food Near Me - Apex, North Carolina

Location is terrible. Can't use restrooms and treat customers like inconvenience. Never coming back to this location if I can avoid it.

This location sucks. They have dumb policies - no tea before noon? no curbside pickup? and the adults/managers who work here are very rude. (The teenagers who work here are great though.) They frequently get orders wrong and often take forever even when they're not busy. read more

If you are looking for a quick bite of yummy chicken, this is the place to come! Always friendly and ready to help you. Free refills on drinks and many times someone is coming by your table if you eat in and offering to get the refill for you. Drive through in the morning is the best in town! Fast and friendly! One morning after driving away and digging in my bag to get the sausage sandwich I ordered, I found that they had made a mistake and given me a chicken sandwich instead. 2 days later I went again and when ordering I told them I had received the wrong sandwich and they appologized and gave me the meal for free that day! No questions asked, just I am sorry and todays meal is on us! I will go to this specific Chik-fil-a whenever possible over any of the others in the area as I ALWAYS have good service and meet a friendly face where they really show "the customer is always right". For children - first Tuesday of the month activities are great and they do special things to introduce new sandwiches, etc. For healthy eating - many salad choices including with fruit for something for everyone! Enjoy ! read more

This place is phenomenal since the the remodel. Drive thru experience is definitely one of a kind. Fast and friendly is an understatement! Keep up the good work! read more

Wow, weekday prime time lunch eating in is quite an adventure with all the high schoolers coming in from the closest HS whom happened to be craving Chickfila at the same time as us. Although the staff are pretty quick on their toes, I think I might've past had I known this on this place had such a high volume of teens during this timeframe...but at least the HS teens have to rush back to school anyways so their pretty much cleared out of there by 12 or 12:30. After that it was nice and quiet again :). The staff was nice, clean, well staffed, and the food was pretty much as good as the others. read more

Great customer service! Drive thru was amazing!! Careful when you are driving for the employers running around passing the orders. 10/10 recommend read more

I am so sick of going to this Chick Fil A location! There is ALWAYS a problem and today will definitely be my last time. I will drive all the way to the Crossroads location. Today when I finished eating my slightly burnt biscuit, I washed it down with some water before I try to enjoy my Arnold Palmer (sweet tea & lemonade mix). Well as I drink my first big swig, a huge black ball of something shoots out of the straw and into my mouth!!!!! I am completely disgusted!!! read more

Chick-fil-A - This nasty sh¡t came out of my drink!!!!! - Fast Food Near Me - Apex, North Carolina

It's pretty much like this... I wish that Yelp had a function as to where every time I checked in to a Chick-fil-A, it would auto-populate my five star review They are all the same...and they are all excellent! read more

I placed a curbside order and the manager brought my food out and was very rude and unpleasant to me and rolled her eyes.

As with most ppl I like the Chick-fil-A food and their convictions. But this place is always slow, even when they're not busy like now on a Tuesday while we're eating here I'm waiting over 5 min for "fast food". The ppl are nice but I've come expect quicker service. read more

This Southern mainstay has a near cult status for a reason. And there is a reason why it is tough to find a parking spot here during lunchtime. It is the best fast food in the South. You can't go wrong with the deluxe version of the eponymic sandwich - which will get you a perfectly cooked breaded cutlet breast of chicken that isn't overly processed. The veggies are fresh and the cross-cut fries are good. The sandwiches are made to order, so a few minutes are needed to make the food - but that's pretty normal these days. And let's not pretend that only white linen dining can get you five stars. There is a time and a place for fast food - which is more frequent than pinky-out dining. When you're in a hurry and aren't having it 3x7x52, you'll be fine. Sure, it's salty because it's fast food. Pro-tip: grab your ketchup, straws and napkins when you line up if you're taking your order to go because the counter holding it is awkwardly located near the counter, which may be blocked if it is busy. But not a big deal if you're dining in because they deliver to your table and you can leisurely get your accoutrements without your arms already being full. read more

Don't know what has happened here, but the last 2 weeks the service has been horrible. Still friendly, still good fast food, but the drive through has been 15-25 minutes. read more

Disappointed. My order was wrong and I didn't realize it until I got home. Told them spicy chicken deluxe meals (confirmed it as well) and instead got the regular deluxe chicken on the sandwich. I've never been impressed with this location but it's close by. All I can say is, the standards are definitely falling at Chick Fil A. read more

Easily the worst service I have ever had at a Chick-fil-A. On top of the unfriendliness and impatience from the employees, my salad had about 3/4 of the amount of lettuce it usually does. For someone who often visits Chick-fil-A and is a loyal customer, I will never visit this location again. The one thing I love about Chick-fil-A (besides their delicious food) is that you can't find service like their's anywhere else. Unfortunately from all the ones I have visited across the Midwest and South, this one is not ranked near the others. read more

Well I have to say whatever issues they were having after the remodel got better, much better...and they've handled COVID so well. The curbside pick up is a breeze. Definitely more in line with what we expect from Chick-fil-A. read more

Not sure what the remodel did but it certainly didn't make it faster. I think it made it slower. They take your order in line then you wait to pay reaching over others to do so then wait to get you drinks then wait to get your food. Terrible. No one seems to care either. Can't say my family won't get food from here but I definitely will not. read more

Hair stuck to the pickles in my sandwich. I called the store & spoke to the manager. She wouldn't even apologize.

The food is awesome as is always the case at Chick-Fil-A. The service, however is below average at best. They have not figured out how to get out mobile orders quickly. Both times (waiting inside and going via drive thru) have taken 20+ minutes to get a simple order (2 combos the first time, one sandwich the second). There are plenty of other fast food restaurants in the area (including other Chick-Fil-A's) that run like machines. This is not one of them. read more

I always love coming to this branch until last night, when the manager on duty made my experience very uncomfortable as he just went off at another staff member because she was late coming back from a break. It was like he forgot that we were infront of him and just went off and told her "what the hell" and then just carried on I felt so uncomfortable that I wanted to cancel my order and go home. I had my wife and my child with me. It felt that I was in a restaurant ran by kids with not one adult in charge. And this young man did not portray any confidence at all in the way he handled himself. It was not what I'm used to from chick-fil-a. read more

Out of hash browns and OJ on a Saturday morning. Which you don't know until you are locked into the drive thru line. If I had known, I would have gone to Bojangles instead. This location is routinely slow and now can't seem to manage their inventory. read more

I love the way they cook they seem so nice PS.I'm a kid I know someone that works there.there food is so good read more

I don't like to eat fast food but this one is the cleanest. The staff is super friendly, courteous, professional and well trained. I am not crazy about the breakfast menu. Just their chicken fila sandwich is good for lunch. Keep up the good work. Can you offer a Vegetarian Burger ? An option for vegetarians or vegans ? Then you would be ultra modern. Not everyone is crazy about eating meat ! read more

Worst CFA experience ever!! Was in the drive thru line for 25 minutes! The girl that took my order told me they were out of biscuits for a while, so to save time she suggested i order something else. Fine. Then it still took forever and when i got to the window they asked me to park out front with my hazard lights on because my food was still not ready. i sat out front another 10 minutes. They didn't even put my sauces in the bag or a straw for my drink. Completely unacceptable!! read more

The food is good but this has to be the slowest Chick-fiI A. Iam not sure what the problem is but it always takes forever to get an order even when ordered on the mobile app. I still come here due to location but it shouldn't take 15 minutes to get my order. read more

Honestly I can't even begin to start how bad the customer service was at the Chick-fil-A honestly I would've just gone to KFC Bojangles somewhere where I know there's bad customer service. You know I thought it was Chick-fil-A I give it two stars especially because of Nick who works there he looks like a manager but i was sooooo piss with the way he would talk and treated the staff for sure not coming back read more

Waited in the drive through for 10 minutes. Misinterpreted my order and didn't give me a drink that I asked for. The food was good though.

I don't disagree with this location having an excellent staff but like all of the restaurants in this chain, it is overpriced and underwhelming in terms of food. The menu is confusing (most people have to stand back from the counter to decipher). Ordering and obtaining the food is a model in inefficiency. And then after you are done enjoying your bland, dry chicken (they offer packaged spreads for a reason but they are anti-health, just check out the amount of sodium or fat) there is a mound of trash to dispose of. Grandchildren like the play area like other kids but most moms let the kids into the area without cleaning the food off their hands, yuck. read more

We dined in for a late dinner this evening, 8:35pm, Tuesday, October 23rd. This is our first time eating inside the restaurant and it will be our last. The dining room was filthy. Food and garbage on nearly every table, on chairs and all over the floors. We have never seen a Chick-fil-A dining room this dirty before. I did speak with a manager, a young lady with blonde hair who told me her name is "Mark" She told me they were short staffed and chose to focus on serving customers. The dining room matters. Serve your customers but make it a priority to provide a clean dining room for your customers as well. All aspects to the customer's dining experience is important. Also, if "Mark" is telling a lie to a customer when asked for her name, that is poor management and it's very unprofessional. (Apex Restaurant # 1588, Tony Holmes-Owner) read more

I know that Chick-Fil-A is known for their superior service and attention to detail, but the Chick-Fil-A in Beaver Creek goes above and beyond any expectations that I have for a Chick-Fil-A. The store is always clean and employees are always clean and nice as well. I really enjoy the events that this store puts on such as Super Hero Night and Pirates and Princesses Night. The events are always fun and well put together. This Chick-Fil-A also has school spirit night. Even though school spirit nights are crowded the service is still the same. Even if the whole store is packed the staff makes sure that all customers are taken care of. I have never been to any other fast food place where the staff makes sure that your drink is full and you are satisfied with your meal. This is by far my favorite kid friendly place to go! read more

If you have been to one Chick-Fil-A you have been to most all Chick-Fil-A's, but for Raleigh/Cary/Apex/Durham area Chick-Fil-A's this is one of the best. New, Clean, and just so happens to be close to well, everywhere (or at least everywhere I am lately). Come to think of it, I just might try and get some Chick- Fil- A this weekend. I'll just have to remember not to go on Sunday! read more

I waited over 15 minutes in the drivethru just to order my sausage burrito with extra cheese. I finally made it to the window to pay and they asked me to pull around because they were working on my special order. Waited again. They walked it out finally. Got in the road, opened my burrito, no extra cheese. Barely any cheese at all. So, what took so long?? Waste of my time read more

Most CF always go beyond to help the customer .. At this location I got told that .. I could not take anything out of the salad that I wanted because it was Pre made. I couldn't understand why I was being told that. I had to tell the cashier that I came Friday and received what I was asking for. To make a long story short I finally received my salad and it was wrong.. The manager fixed it again I looked at it was wrong as well. All I wanted was salad base cheese and eggs.. No carrots no purple cabbage no tomatoes no bacon read more

Went in tonight to eat and this restaurant looks like the tables had not been wiped down all day. They had to put my food in a bag because they did not have clean trays. So how do we top this all of? By finding a hair in your French fries. So I go to the counter and they don't see how it is possible to have a hair in your fries. I asked for my money back and wanted to go somewhere else to eat and was informed they are not allowed to refund your money. What kind of place doesn't allow this? This restaurant is disgusting and I recommend going to another Chick-Fil-A in the area for a much better experience. read more