Stopped here for dinner. There was plenty of parking and the areas I saw were clean. I got 3 chicken strips and was surprised at how small they were. Last time I got them they were a lot bigger. The taste was good and they were hot. They were giving away samples of a new sandwich that has bacon and jalapeño, lettuce and tomato. It was good, I will probably get it in ghe future. They also have a new drink that is strawberry and lemonade. I liked it too! Fast service, polite people. Nicely decorated and they have a station with napkins, straws, etc. read more

Chick-fil-A - Fast Food Near Me - Apex, North Carolina

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This location , I observed "horse play on the job", 3/28/26. When I spoke with the manager, she stated , "We are allowed to have horse play on the job!" This is harassment , safety issue and hostile work environment concern. This is a BIGGER ISSUE ! The manager was very put off addressing "Yall have a good day". Attempting to minimize the issue I had witnessed. Dismissing this disrespectful experience of putting ice cream on someone's face and being subjected to harassment speaks volumes of the acumen of the management and culture of Chick Fil a . Do better Apex! Again Ice cream being placed on the Colored employee, appears to be more than horse play around food and more like hazing. I Witnessed first hand , Harassment and hostile work environment. See something, say something ! Bullies are not just in school they are at your place of work! read more

Chick-fil-A - Horse play IS OK, they said ! - Fast Food Near Me - Apex, North Carolina

My wife and I have been loyal Chick-fil-A customers for years, which is why this experience at the Beaver Creek Apex location has been so painful and disappointing. On November 25, we went through the drive-thru at 1110 Beaver Creek Commons Dr on our way to the vet to put our dog down after a period of suffering. Our dog loved Chick-fil-A nuggets and whipped cream. In the past, I've often ordered a cookies & cream milkshake and let her have the whipped cream as a little treat. That day, I didn't want a milkshake, so we placed a mobile order and, when we arrived, pulled into the alternate lane to ask if we could add a side of whipped cream for our dog. I explained that we were on our way to say goodbye to her, and the team member told us it would be okay. When we got to the window, a different employee took over, spoke with the manager, and came back saying they could not give us the whipped cream after all. We were told the manager said we could come inside if we wanted to speak with her. My wife was already in tears and begged me not to go in because she didn't want to be a problem. As a husband, my role is to look after her, and it was incredibly frustrating to watch her feel even smaller and more uncomfortable in a moment when she was already heartbroken. We were also told to move along because we were "holding up the line," and I heard someone say, "he's just holding up the line." Hearing that while we were literally on our way to put our dog down was deeply hurtful and made us feel like an inconvenience instead of people going through something very hard. Later, I shared what happened with Chick-fil-A's care team. Instead of anyone from this location reaching out, a free kale salad/small fry was added to my app. I called the care team back to say that didn't really address what happened, and even after that, no one from the store has contacted us. This is not about a cup of whipped cream or trying to get free food. It's about empathy, leadership, and how guests are treated in vulnerable moments. We chose this Chick-fil-A that day because of its reputation for hospitality and care. It is heartbreaking that, at this store, we walked away feeling dismissed and ignored on one of the hardest days of our lives. read more

Nothing exceptional about the Chick-fil-A, I think I've had a couple times where the food was inconsistent and either was overcooked or non-flavorful at all. The services simple and basic, it's in a great location. It makes it convenient to go but definitely not my favorite Chick-fil-A since I know what the standard could be. read more

MaryEllen l Team Leader was very rude to me after my fries were given to me dumped out in the bag and they were for another person. She said they 're your fries once they are in the bag and Ill give you some also explained to her that my s/o had met the owner and she said ive know him for umpteeth years..well I wjll be contacting corporate She should in no way be a team lead she was rude and dismissive.. walked away...I could have understood if I would have driven away they had just been handed to me like that ..very nasty rude person and should not be managing anyone nor representing chick fil a she needs to be demoted or find something else to do that doesn't involve customer service read more

Chick-fil-A - Fries dumped out in bag and wants someone to dig in there for them for lunch coworkers - Fast Food Near Me - Apex, North Carolina

The berry parfait said it had berries and Granola,there was no granola and very few berries and the service was slow.Do not order the berry parfait from chick fila they are a scam. read more

Chick-fil-A - What I got a Berry Parfait with granola! - Fast Food Near Me - Apex, North Carolina

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The restaurant is a lot cleaner than previous times I've been there. And they are sufficiently staffed to handle a high volume. I went in for an early evening meal though I usually go through the drive thru. I sat at a table and scanned the QR code and ordered. A friendly staff member brought me my food in less than five minutes. And during my meal a different staff member came by and asked if I needed anything else. The cool wrap I ordered along with a small fry and the sauces were very tasty. read more

Chick-fil-A - Spicy Cool Wrap - Fast Food Near Me - Apex, North Carolina

A friend and I were eating there and we noticed the manager helping an elderly man to his table. The man was having a hard time walking. I use a walker was also helped. All the staff seemed upbeat and very friendly. The food and drink were very delicious. The manager asked us if we needed a refill on our drinks. I would give them more than 5 stars. Check them out you will have a great experience The atmosphere was grea read more

Service, if you want to have a successful fast food franchise- you have to ensure that the team members can do their jobs. 6:30 am in the drive through. Mobile line is hustling through. Meanwhile - I'm blasting songs, yelling"Hey, good morning, is anyone there?" After 2-1/2 songs - let's call it 6-8 minutes no one has yet answered or tried to take my order. 4 cars are behind me When I pull forward- one car from the mobile order finishes and I am greeting with a confused associate saying do you have an order? I said- "waited too long- you never answered" Wait for it - "we have a lot of mobile orders this morning ....." Wow read more

Drive through order. Two chicken nugget meals and a bowl of chicken noodle soup. Got home. No fries. No sauces. Not a single piece of chicken in the soup. Not one. Wow. read more

As a fast food restaurant, this one is at about average, but miles behind the CFA brand. We continue to go here for proximity and if you stick to the staples, the food is good. I do recommend staying away from the salads as I've tried many times and the lettuce is old/slimy and the ingredients aren't fresh. The service at this location also falls well short of what you expect and feels on par with fast food in general. Lastly, bring your patience as the line speed is nowhere near what is needed for the location. read more

This is hands down the best Chick-fil-A! Never have to wait and everyone is always so kind!

I have been eating at this Chick-fil-A for years. very disappointed with the management in the morning. Every time I go there they get my order wrong. I always get a grilled chicken bowl with three eggs in it and extra cheese. They never get it right. I've sent an email to the owner and got no response. I will be contacting corporate about this especially when I got no response from the owner. I have very close to 300,000 points pretty much the record holder for North Carolina. Briar Creek has been excellent so has the one in Morrisville and Cary. my advice is do not go to this Chick-fil-A in Apex. Went over to the new Chick-fil-A this evening asked to speak to the owner because he was there. he did not want to come out and speak with me. this shows how much he cares about his customers. my wife and I own a business and we're very happy to speak with our customers. my advices don't go to any of the Chick-fil-A's in Apex same owner. in the two pictures below the one to the left is a bowl from Apex the one to the right is a bowl from Briar Creek. Big difference in restaurants I won't be going back to any of the Apex stores. read more

Chick-fil-A - Fast Food Near Me - Apex, North Carolina

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Used the Mobile Thru on the Chick Fil A App and it worked perfect. My order was exactly as I ordered it and hot when I picked it up. In the line less than 2 minutes; definitely qualifies as "fast" food. Didn't even have to pull up near the dumpster. No need to call Corporate. read more

Chick-fil-A - Grilled Chicken, Scrambled Eggs, Cheese Bowl - Fast Food Near Me - Apex, North Carolina

I I'm from Texas, so perhaps it's the bias, but I have never seen such blatantly rude staff. I have seen the occasion outbursts of 'Karens', and I usually support the people working because they're doing their best, but this location has more rude staff from past CFA's I've visited. I wouldn't advise bringing kids because it seems the staff finds them annoying, but this is from my friend's and I's perspective. The food was good! I got the usual order of a spicy chicken sandwich and waffle fries, and they tasted like the typical CFA flavors, but I liked them! I got my cravings fixed, thankfully! The ambiance is that of a typical fast-food chain, but I liked the interior design! I would only say the staff, service, and ambiance are lacking, but the food was yummy! I'll try another location and see, but so far, my first impression of this CFA's location is I wouldn't visit this location unless necessary. read more

I only got to this restaurant during the morning breakfast hours. This drive-through is very very slow. The morning crew is not a smooth running machine and orders back up. The drive-through definitely needs a cleaning. There is a lot of debris along the drive-through. read more

Be very careful when you order from Beaver Creek Chic-Fil-A. I placed an order for delivery which included a salad. They brought the salad, but a little while later when I went to eat it, there was no salad dressing enclosed. I called them and politely requested my salad dressing that was missing. As requested, I read them the order and told them that it was their mistake and please bring me my dressing that I paid for. The manager, MaryEllen, refused. She said that they will not come out just to deliver salad dressing, even though it was their mistake. I paid for it. I cannot eat a dry salad so it was all a big waste of time and money. What a HORRIBLE way to treat your customers. I am amazed at today's work ethic. Especially at a company that I always admired. read more

This is our usual location to go to but not anymore. I was in the drive through for 23 minutes only to be ignored by the 3 young folks working who were busy chatting. When I asked if they were going to take my order I was told that I was on the mobile order lane, that I had to go back around. This is not the hospitality that ChickFila stands for. They could have taken my order and told me next time to stay on the other lane but no. We went to the Waverly location and were in and out in 10 minutes. Can't wait for the new Apex location to open. read more

It just can't get any worse. Took no lie 25 min to go through the drive thru this evening. Literally the worst Chick-fil-A and it had to be my local one. I hope they knockdown Chilis or the Mattress Store and build a bigger one. Staff is very friendly, but they just can't keep up with the constant flow / high traffic. I just feel bad for the workers. Not their fault. They need a bigger footprint. read more

Frosted coffee in Styrofoam cups ruins them. When I complained I was told to get in line - they were getting many complaints! Whoever in corporate made the decision to change from plastic cups obviously doesn't drink them! read more

Quality control. Quality control. Quality control please. Today was about the 8th visit/order in a row that had an error for our family. It's the first time I'm posting. From now on I will post every time. Owners of this location, PLEASE review your systems for checking what items are put into the bag. Today there was no salad dressing with the salad. It would be so nice to have a correct order for once. Thank you in advance for reviewing your procedures. read more

Gosh. Don't ever go to this place especially if you have kids. Absolutely horrible. Go to Zaxbys for fresh chicken or go to a gas station for better service. Wish I could give less than one star. If you go don't complain to the manager who probably will just laugh at you read more

This chick fil a send me free delivery all the time which is great except when I try to use it and they charge me delivery anyways and if u do a delivery order none of your rewards will come off I prefer to go to chick fil a in Cary at stone creek there food is way better and the app always works !!! read more

This is the busiest spot in town, and the traffic pattern doesn't quite help. However, it's the busiest spot in town because the food is just that tasty. My favorite meal to order here is a spicy chicken deluxe sandwich with waffle fries and a sweet tea. As a pleasant surprise, they have opened up the kids playground at this location after being closed for years due to Covid. I'll definitely be back, and try to avoid peak lunch and dinner times. read more

Honestly, very surprised at the current ratings for this location. We have been coming here for a few years now and almost always have had a positive experience. There have been a few times where items were left out - usually a sauce or one of the extras - not issues with the main meals. I expect this to happen occasionally at fast food style restaurants. To the review - what can I say? Chic-fil-A is a good quality fast food place. The workers have always been very friendly and accommodating. I love that using the mobile app you can customize everything about your meal - including condiments on your sandwiches and how much ice you want in your drinks. I also appreciate that you can get a number of sauces and extra pickles, etc. for no additional charge. Plus - reward points! I may be in the minority when I say that I just do not love their fries. Every time I have had them they taste (and look) like they need to be in that fryer an extra few minutes. That said, I really enjoy their side salads and prefer to get that instead in a combo meal - those crispy red bell pepper toppings are delicious! Their chicken noodle soup and mac & cheese are both very good as well. read more

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I decided to give this restaurant another try. I ordered in advance online. I walked in the restaurant to pick it up and was not acknowledged. Staff were walking all around me and no hello or we'll be right with you. I only note this as this is not typically Chick fil a's style. I got my food after waiting 5 min or so and it was barely hot. The order at least was right this time. read more

The line at this Chick-fil-A used to move and there used to be a lot of employees outside helping to expedite orders to the various cars in line, but that is no longer the case here. Sitting in a stand-still line for 20-plus minutes is not the norm at other Chick-fil-A locations. Also, there is no advantage to placing mobile orders -- this location has only one drive-thru lane, so mobile orderers have to merge with in-person orderers -- they do not get through the line any faster than they would if they just place their orders in person. What's the point in having a mobile order line if you can't get in and out faster than the other customers? It's too painful to pick up "fast" food at this particular location, so I will drive out of my way to go somewhere else until the new Apex Chick-fil-A opens this year. read more

A big part of eating out is service, right? Not at the CFA in Apex NC. If CFA is explicitly guided by Christian values, then this location needs to be reevaluated by corporate. The management and owner have little regard for how to treat customers. It's been well known in the community that the manager here is rude and seems put out by her job. Worse yet, the owner enables this behavior. To the manager, here's a reminder of CFA's purpose statement: "To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A." To the owner, how asinine are you that you will not take responsibility for every employee action that takes place in your establishment? It's sorry leadership on your part. Perhaps that's why your management feels entitled to treat customers poorly. read more

If you hear the phrase "pull around to the dumpster" in the drive thru... don't do it. You will wait forever and your order will be wrong.

Not only did it take 30 min to go through the drive thru today when the line wasn't *that* long. I get home and find that my salad is not what I ordered. This isn't a market salad. Disappointing chick fil a service. I've experienced way better at other locations. read more

Chick-fil-A - Should be a market salad - obviously not. Should have strawberries, apples, blue cheese, etc. - Fast Food Near Me - Apex, North Carolina

Quick and kind service! Was craving some waffle fries and Chick Fil A happily provided. Haven't been in a while and it was exactly what I expected--hot and fresh fries with their amazing Polynesian sauce!! read more

I got a salad from the Chick-fil-A in Apex three weeks ago. A relative of mine got dinner for everyone in my family. He ordered a salad for me. My salad contained a hair wrapped as if tossed this way around the lettuce. As I was chewing I felt something was very wrong. I spit it out and found the lettuce was entangled with hair! This ruined my meal. On another matter at another location in Sanford on 421 I have seen the teenagers there taking a bucket and dirty mop through to the pick-up window as food is being moved there. These same people are touching their mouths, noses and unaware that they should sanitize their hands then before even touching the bags of food customers have ordered. read more

Went here for dinner and the girl whose name tag said Ava was extremely rude. She was very dismissive and made me feel as if I was bothering her by being there. Otherwise everything was perfect as usual! read more

Great service very quick and food was perfect! Every time I have come here I have never had a problem with how the food was prepared or how quickly it was served. read more

Wow they are busy! And, the food is good. BUT, if you eat inside beware; the inside is FILTHY! I almost fell down the floors are so greasy. It just makes me mad that a company like this, obviously banking dollars, skimps on cleanliness. read more

amazing chicken sandwich . decor nice. nicest people. I love it so much best food in town

You should be absolutely ashamed at your staff. We are frequent visitors of Chick-fil-A but that will end today. I have never been so shaken to my core and infuriated. My 6 year old child was in your play center today and was approached by a manager who proceeded to fuss at her directly and tell her she was "too big" to be in there and she needed to leave. A 6 year old! If you have an issue you find the adult. You do not go to a child and proceed to be completely inappropriate. Yes my child is tall. I'm 5' 8" myself so guess she got it from her mama. Please explain to me in what world is it ever appropriate to go to a 6 year old child and in front of God and all his disciples rant and rave that they are too big. We wonder why girls have such bad body image but then you see this and it makes total sense. I guess I take blame for not seeing a size and weight label before she went in with her other friends whom are older than she is. But you just created a core memory that I will never be able to erase. She will forever have to look back on this day as the one where she was kicked out for being too big. To the manager, I hope that you are proud of yourself and how you represented a company today. You made a 6 year old cry. When all you had to do was come to an adult and we would have quietly left out of there and nothing else would have been said. I would highly suggest you look at your own core values and evaluate how you handle situations like this in the future because today was a complete failure on your part. After seeing pictures of the play place we found that the height "rule" was on the door that was being held open when we entered the play center so we never saw it. The rule is a max of 54" and surprisingly enough after measuring my child she is actually between 54 and 55". So had the manager actually handled the situation properly she would have found we were not grossly over the height limit. I ended up speaking to the owner and he praised his manager (Mary Ellen), her 12 years of service and raising a family of her own. Sounds to me like she should know better. The video had no audio which the manager would know and she completely lied about the entire interaction. She was lunging toward my child, ranting raving and completely being inappropriate. A 6 year old being told she is too big and to get out was uncalled for. She can't process that for anything but face value. The owner never took any ownership of the situation and completely backed his manager. When we were leaving we stopped the manager and she was specifically asked "are you the one that just confronted me in the play center" to which she replied "yes". She told the owner that she didn't know who we were when we approached her until she received the email from corporate. Point blank lie! The owner is approving of bad behavior from a manager and then allowing them to set the tone for all the other employees. read more

Just be aware that they have increased their prices by 20%, but can't find the money to put the real price on the menu board. Imagine a gas station advertising $3 gas, but they charge you $3.60. Asking why gets a "umm, yeah, well , I don't know" Will not sit in that line for 20 minutes to be deceived at the window again. The funny part is that they purport to actually care about their community. This franchise is openly deceiving and price gouging, and could care less. read more

Kyra was very kind and helpful! She was patient and super sweet. 10/10 recommend. I will 100% come back!

once again told to move to the front of store----no signs to tell you what to do and usually thery make you go to the dumsters---then an employee came out rudely and told me to move and then on top of it, my order was wrong...so sad and with about 100 employess per shift, you'd think they could get it better read more