Two stars because it's still better than other fast food places, but they need try start living up to the CFA standard (waiting time, food, etc) read more

Chick-fil-A - I guess someone behind the counter got first dibs on my fries - Fast Food Near Me - Charlotte, North Carolina

Great service Great food Quick drive-thru Definitely one of the best chickfilas I have been to. Lives up to the strong chick-fil-a reputation that I have come to expect. Only fast food restaurant I will eat at. read more

Ordered at the drive thru, got home and an entire meal was missing. My ice tea also had no ice in it. Drove ALL the way back up there to retrieve my missing meal (I paid $21 so I was going to get my food). There were ATLEAST 15 employees on duty and there were only two or three actually working. The staff made me feel like I was wrong for coming back to get my missing food. But I got it and went home. Open the box and my sandwich is cold and doesn't have the extra pickles I asked and paid for. This store is off my list. They need some work. read more

Food is always ok.. But I'm writing this along w some other reviews I read previously. The wait for lunch drive through is simply unacceptable.. Had two crying girls/hungry when I got in line at 1:30, had two out of control screaming girls by the time I got my food around 2:05;( There is no reason under any circumstances it should take this long for chicken and fries. I've never been more upset bc as previously stated once your in line, your STUCK absolutely no way out. Wanted to leave more than once and go to the arches which has never kept me in a drive thru line 30+ minutes. Never again read more

First time I've ever left a chick fil a to go to McDonald's across the street..... Dining room is still closed in August 2021, okay. I'm not gonna fight that. I decided to park in curbside and go pee at the office max. While making the hike I figured I'd mobile order. BUT NO. Mobile pickup isn't an option here either. Drivethru only?? If we're still covid crazy I get it - but at least make your employees mask up if that's the case. Wound up getting great service and faster service at the McDonald's across the street... read more

Maybe this guy was having a bad day but you don't bring that to work. The name on my receipt says autumn idk if that was this guys name. I have an A list card and he looks at me and says what do you want me to do with this.... pause and take a minute sir. I don't want to hand you my phone so please scan my card so I can get credit for this purchase. He was so rude not your normal Chick-fil-A experience smh! But thanks for the free mini today! read more

The negative reviews for this location is ridiculous! People literally complaining about the smallest things. I've never came to this location and had an issue. Polite and professional team members, always the correct order. read more

Terrible service and cold food. I went to get one of their grilled chicken egg white sandwiches enroute to appointment at 7am today. Ordered and took 10 minutes to get food to go. NO ONE in line and yet when I got into my car and headed out - food was cold. Immediately called the restaurant at 704.504.8484 and subsequently went to some answering machine that didn't allow you to leave a voicemail! Can't provide feedback and stuck with a cold, over priced breakfast sandwich. read more

Overall, the customer service was terrible. They were rude and no one had a smile on their face! & for CFA this is not usual. I have never been to this CFA before & I'll never go back. I don't know when they started charging for sauce, but I got a 12 piece nugget and only came with 2 free sauces! They have never done this before & I just want to know when this was put into play? My fries was cooked too long, they were hard and cold. definitely not going back based on the service, they were not living up to the CFA standards. & I use to work at a CFA, so trust me I know how it's supposed to be. read more

This location is horrible. This is the only Chick fil a where the wait is excessive and the quality of food is less than good many times. I wonder if management understands how things have changed over the years. The owner has gotten really tight. He doesn't want to give back to the community that keeps his store in business. It's time to truly reflect on practice because this location is really falling out. Chick fil a is known for quality service and this location needs to improve! read more

Fix the drive-thru service please! The lines are tremendously long and slow even during a weeknight, like 20 minutes. Make sure you bring a magazine or book to read. However, the staff is friendly and the food is great. read more

I LOVE Chick-fil-A, but this location doesn't live up to the name or reputation of the chain. The customer service is always poor and my food has never been prepared up to par. I live close by so I've been at least 10 times, hoping that maybe they have just been mistakes, but it's clearly a lack of leadership. Do yourself a favor and go down to the location at Whitehall Commons. read more

Of course the food is good, employees are nice but I have never been to a slower Chick-fil-A in my life. I sat through the drive thru for 20 mins. Chick-fil-A is always super fast but these people seemed to have zero urgency. Extremely annoying. read more

This is the slowest Chick Fil A in the south. No sense of urgency by the staff. Autumn failed to apologize to an upset customer. The drive through line was painful. read more

Nice service but 30 minutes for fast food? Kind of disappointing... multiple times. The other chick fil A's are sooo much faster.

Probably the worst Chick-fil-A in life entire franchise, while I really like Chick-fil-A this one is definitely an exception, poor management and indifferent staff. read more

Not sure what's happening at this location lately? Today I went for lunch to find one of the drive thru lanes coned off and a woman standing in the other lane taking orders on her tablet. I appreciate that they lean in during peak times, but there was also trash sitting outside the dumpster and pieces falling off from some mechanical something in the drive thru lane nearing the payment window. I've also noticed a dramatic shift in their employees :-( I understand one can only hire those that apply, but try to remember that chic fil a has a higher standard than most so whomever you employ needs to be held to those standards. This location seems to be cracking at the seams, I hope they recognize this and send in the Calvary before it's too far gone. read more

This Chick-Fil-A is outstanding! Austin helped me out with my rush order that was very last minute & he made sure my order was exactly how I wanted it & all of the staff greeted me as I walked in the door & made me feel right at home. I'm always so impressed by how courteous, gracious & respectful the entire staff are. I love me some Chick-Fil-A Rivergate! Thanks Austin! read more

Former Chick-fil-A employee. Haven't seen a Chick-fil-A with worse service than this location. Came to the "pick up area" of the store which is nothing more than a small area in front of the main door blocked off for customers to stand and wait in for pick up orders. Small, cramped, and leaves you feeling like you've been forgotten, stuffed in a square away from any employees. I brought in two gallon jugs of sweet tea which had wrongly been filled with unsweetened tea. Took at least 5 minutes of standing there to get the attention of any employee to resolve the issue. Once I told an employee of the mistake he was unsure of what to do and said he needed to get a manager to assist with what to do. After 15-20 more minutes of waiting no manager had come to talk to me. I believe the employee just blew me off and never got any managers attention. Finally another employee, who was busy, saw me standing for a long time and came to see how he could help. The issue was resolved in a matter of minutes after the second employee took control of the situation, I applaud his initiative and wish the rest of the employees at this location shared his work ethic. read more

I frequently visit this specific Chick-fil-A for lunch during the week. Although I have always been impressed with the professionalism and politeness of the staff, I have seen a drastic improvement in the quality of food and speed of service during the peak hours over the last several months. I've also noticed that several team members have made a point to remember my name or specific detail ( whether it be my love for Chick-fil-A sauce or Large Dr. Pepper!) about my order. Rarely do I leave without a smile on my face! Great location!! read more

Never experienced such bad service at a chickfila time and time again. There are some great employees here, but a lot more that ruin it for the good ones. read more

Chic-fil-a is what it is. This one is a problem. The staff is out of control. The management does not seem to care. They only thing they know how to do is give away free meals when you complain. They never fix anything. You can call, they don't care. You can fill out surveys, they don't care. You can go in with a bad survey for a free meal and they will screw that up too. They get lazy and leave the chicken in the bater too long and it makes the chicken all clumpy and crunchy. When you take it back they give you another one with the same problem. Not impressed with this location. There are two others near by. One North and one in Baxter. Go to them but avoid this one. Problem is too many people go there and don't complain so as long as they are making money...you guessed it....they don't care. So I won't care either and won't be going back. read more

Ordered a #2 no pickles. First sandwich was wrong (no worries it happens). 2nd sandwich had no cheese and no lettuce, third sandwich had near frozen cheese and ends of tomatoes, fourth sandwich had cold cheese and a small little patty. I just wanted what I paid for, but never got it. That's why they get 1 star from me read more

Love this Chic-fil-A. It's busy, but rarely ever a crazy zoo. The building is larger than most, which makes it feel way less crowded. Even at lunch, the crowd is pretty much adults lunching vs. hoards of screaming children. Staff is so, so friendly. I'm thinking of asking Mary, the floor attendant to adopt me as her granddaughter:) read more

Only fast food I eat ever. I've visited 100's this is by far the only Chic-fil-a I've ever had problems with the lady who took my order has the personality of a rock. Brought my food out I had 7 hash rounds OK I can deal with that. Open my biscuit if I had of thrown it the windows would have busted took it to the manager she took it back with out a word. How ever the lady whom brought it back out to me was super sweet waited for me to check it this time an apologized for the kitchens mistake. Please don't put a bad taste iny mouth for this business its the only food I can grab an go. read more

It's what you expect from a chickfila but as others have noted, this one is a little slow... I think chickfila is the best fast food you can get!!! The new grilled nuggets are delicious (and try the honey roasted bbq sauce, you won't regret it) and the waffle fries are always amazing!!! read more

This is the worst location, Chic Fil A is known for quick efficient customer service and their politeness. This location is very slow at the drive through which is disappointing since it's closest to my home. Teenagers work here and appear to have a hard time getting orders correct at the drive thru and moving the line. Do better, not living up to the reputation of this restaurant. read more

As always good food what you expect but this location Is one of the slowest I haver ever been to. Typically the drive thru is backed up. One morning arrived to wait for breakfast rounds. Seriously waiting at 7 30 am to get breakfast rounds. Hate to hate but slow service and bad service has become the norm and we all too often just accept it. read more

I visited this location recently and I am disgusted with the service I received. First off this airhead manager Mindy or Mandy was yelling at workers and disrespecting them. On top of that another manager wearing a hat named Rusty or Dusty walked past me and started yelling at the curbside workers because of a line for drive thru this did not sit right with me. That is NOT how you talk to workers. I'm assuming that a majority of the staff are under the age of 18 as they look on the younger side. If you are an adult that yells at kids for something they that they can not control you are a vile human being. The customer service was great and I would like to applause a boy named Fred who checked on me and made sure my order was accurate. As for those two managers they need some sensitivity training as these are young adults not grown men that are still working at a fast food restaurant. I hope that this review is read by many and next time you go to Chick-fil-A make sure that you pay attention to how the workers are being talked to as the children are our future. read more

This location is constantly out of items, today it was fruit cups and grilled cool wraps. I had to wait in line 10 minutes to find this out. They are also very slow. Ive tried ordering ahead on the app but it seems to take even longer and you have to go inside. read more

Really great service !! Our cashier was so polite and even asked us how many sauces we wanted instead of just giving us one :) They forgot our mac and cheese but made no problem getting it to us, nice and fresh as well. The store is so clean and well kept. An employee was even cleaning the walls while we were there! Overall, great place. read more

Plan on waiting 900000000000 minutes for drive thru haha. All the Sunday's off to brainstorm, you'd think the higher ups would figure out a way to have 120 high school kids on the clock AND reduce the wait. #istillhavehope read more

The foods always good but this is slowest moving drive thru I've ever been thru. It's never a quick trip if you go thru the drive thru here. I've ordered and have been in the drive thru for ten min and I'm not even close to the window. On a positive note, they have never gotten my order wrong and it's always clean when you go inside. read more

After the produce guy called me racist because my doors lock automatically the manager gave me free nuggets but got the whole order wrong. Never will be back. read more

Great service and food tastes wonderful. This location is my go place for a warm breakfast. My nephews love the play area. I'd recommend this place to all my friends and family. read more

Very unsatisfied with the service at this location. As some other reviewers have noted, the time it takes to get through the drive thru is RIDICULOUS. Always 20-30 minutes. And something is always missing from my order. Last time it was a whole meal, this time the dressing for a wrap. The staff is friendly in my experience i will admit but if you value your time and expect to receive what you ordered spend your money elsewhere. read more

Had a coupon for a free chicken sandwich. Big mistake. Cashier seemed new, didn't know what to do. She charged me for it and had to call a manager (I guess she was a manager. Personality of rock) Manager printed out another receipt and gave it to new girl, who told me she added the charge back on my card. Two days later I still don't see a credit. I asked the cashier to just please give me back the 2.99 plus tax in cash and call it done, but she looked like a deer in the headlights. Geez, gotta drive back over there, go inside and talk to someone about a 2.99 refund. Frickin pain in the ass! read more

This location is usually slow inside, but the drive thru is as fast as any other location. The restaurant stays busy like the other ones and the food always tastes good. read more

I work at chick fil la Rivergate and I'm telling you turn back now the staff don't even get along with each other they just act fake for the customers staff are rude they don't clean they hands they talk behind customers back I just advise that you don't come eat here it is very unclean and as a worker there I don't even eat their food because of it. I even quit because this place is not good at all. read more

Food is just as good as any other. Inside though every time I go In there they are so slow. I suggest just hit the drive thru. I always just stand at the register and no one helps me, even though I've made eye contact with them. I counted 9 people behind the counter and one was a manager just walking around. The one kid that helped me was cleaning out the ice cream machine and had to stop doing what he was doing since no one else was serving us; His name was Wisdom ( great kid). This has been the third time I've gone inside that store and no one seems to ever assist me. I shouldn't have to flag someone down and ask them if I could order, I could understand if there was 1 or 2 people working but 8 or 10 makes no sense. Customer service is at the top at my workplace but this place doesn't really seem like they care. read more