I don't leave reviews and actually downloaded the yelp app just for this...without a doubt, worst experience at a Chick-fil-A. Incredibly slow service and not even busy at 9am. Complete order was not fulfilled and when I brought it to their attention, I was given attitude. Inexperienced cashier rang up something incorrectly (a salad). I'm not one to ask for a handout but at other locations if something like this was to happen, they would apologize and give the correct item at no charge...I had to pay the difference. And then wait for a few minutes at the register for someone to open up the fridge and hand me the pre-made salad??? I will be passing this location on my commute and it will be just that...driving right by. SMH read more

I arrived at 6:45 ish this morning and ordered 2 sausage burritos. Three others were waiting on food inside. I finally got my food a little after 7:00 AM. Went 3 minutes up the road to work, open the burritos and both were ice cold. Not a great experience. read more

They are slow like a lot of reviews have stated. I stood a long time waiting for my order and I could see there are a lot of employees behind the counter, but the orders weren't coming out. But unlike other fast food restaurants, here at Chik-Fil-A your food will be hot and fresh and it was. Just too bad if I were in a hurry I would have to go somewhere else. read more

Let me first day, we go to Chick-Fil-A's many times in a given week; it is our "go to". This is NOT a standard Chick-Fil-A, the service was not that great (multiple "in training" employees on a Saturday at lunch. The food was not prepared as requested! As stated before, we eat at Chick-Fil-A all multiple times a week. DO NOT GO HERE!!!!! read more

I do not like leaving bad reviews, but in this case I feel like people need to know. Do not come to this location if you want/need your food in a timely manner; you will be very disappointed. I have tried to give this location a couple of chances over the last few months, and every time I'm in the drive-thru line for a minimum of 20 minutes. I always have my dogs with me, so going inside isn't an option. When I get to the window, everyone is nice and apologetic, but waiting 30 minutes for 'fast food' kind of defeats the purpose. read more

We visited this Chick-Fil-A tonight and it took 27 minutes to get through the drive thru. I was going to make this a two star review because the food was hot when we got it, but then my wife noticed that the coupon they gave us as an apology had already expired. Not cool. read more

By far the worst Chick-fil-a I've ever been to. We went through the drive thru today and once again our order was messed up. It was $10 worth of food and shouldn't have been that difficult to get right. This was the second time in a month our order has been wrong. They are even worse than McDonalds. They may need to consider given their employees literacy tests before hiring them. read more

The drive through is horrible. Very surprising being a Chick-fil-A because they normally pride themselves on good service everywhere else. It took FOREVER to get through the line and when you finally get to the window, they look like deer in headlights (which order is yours?) And you have to explain it over again. They messed up my order every time we have been there (twice was enough). The first time they not only gave us the wrong sandwich, but there was an open mayonaise packet!!! Gross! AND No fork for my salad. I will never go back =) read more

I've been going to this chick fil a for years and recently had bad experiences with their customer service and it makes me want to quit going there. I tried to use the new one app there today and they weren't helpful and the manager was very rude. I left and went to another chick fil a and the service was great. read more

While their food is good and up to Chick-fil-A standards....their customer service is not. Every single time I go, there is a long line at the drive thru and they just cannot seem to get their act together. I know this is suppose to be a Fast Food restaurant but taking 20 to 30 minutes to get me thru the drive thru every single time I go is beyond ridiculous!!! I have been to much busier Chick-fil-As in the surrounding area ...say 20 mile radius and the rest of them are excellent...never in the drive thru more than 10 minutes and they get my order right every time. Stay Away from this location....they are horrible at customer service read more

VERY slow. In drive thru for 25 min at 10:10 am. By the time I could order it changed to the lunch menu and I couldn't get what I came for.

This morning I came into this Chick-fil-a, and placed my first catering order. The staff was very accommodating and respectful of my time. Especially the Manager Samantha. She advised me on the appropriate amount of food needed for my excepted group to feed, and set great expectations about the time needed to complete my order. Luckily I was able to use the WiFi that Chick-fil-a offers (A Great Thing) to complete some work while I waited. Even in a clear unexpected rush of customers around 10:00 am my order was complete in the expected time, and exceeded my expectations. Thank you Samantha and also to you Debbie for your kindness and helping carry my order to my car. Great job Management and Staff! I will definitely be back. read more

Had a bad Chick-fil-A experience yesterday here. I placed a mobile order and planned to pick it up through the drive thru. After getting in the long line that I soon would realize wasn't moving, I physically couldn't get my car out of it since they had it between a row of cars. When I got to the ordering system, I had to wait another 5 min before the girl came back on the intercom to take my order. After a total of 30 minutes of being in line, I finally got to the window to pick up my food. The staff member at the window did not say A WORD to me, even after I said thank you for my drinks. Then another staff member handed me my food (I think she was the manager) and did not give an apology or a guest card. This is not the Chick-fil-A service that I have seen at other restaurants and this has happened in the past at the same restaurant. I hope this location gets their act together before they start losing customers! read more

If I could give this location zero stars, I would. Of course the food is good, it's Chick-fil-a. But the attention to detail, customer service, and work ethic is seriously lacking. I have come here at least 100 times in the 2 years I've lived in the area and have had way more negative experiences than positive. Tonight, for example, I ordered a Grilled Cobb salad and a 8 count nugget meal-with a larger diet lemonade. I get to the window to pay and the young man who took my order tries to hand me a regular sized lemonade. I told him it was supposed to be a large and he looks at me like I'm crazy. Whatever, it is what it is. Then, we got home and sat down to eat and my salad is missing it's dressing. Now, I could get over a missing dipping sauce for the chicken nuggets (which we were missing) as you can eat them without it. However, a salad is typically much better with dressing. Obviously it's much healthier without, but it sure tastes better. I've tried to call the location no less than 3 times to no avail. No one will answer. Not that there's anything they can do now, as I'm not driving back to get dressing, but it's extremely annoying. I'll be driving to another location from now on, I've learned my lesson. read more

Multiple times leaving the drive thru with incorrect order. We choose CFA for many reasons, but one of them is the management seems to oversee young workers and ensure mistakes are far less. NEVER had this issue from Arboretum location in Matthews. Frustrated!! read more

My issue with this location is service. The food was consistent with other locations I have eaten at. We were trying to grab a quick bite for breakfast as running around...well it took 15 mins in the drive through!! So much for fast food. And we would have just left but the drive is setup in a way you can't get out. I have seen many other locations know how to handle a busy morning and they by far do not. read more

The service by DeJ was perfection but it was another employee on a break that decided to not so silently laugh at my child because of his soccer shorts being bunched up in his jogging pants. She even had the audacity to hold her phone up as if she took a photo of it. She continued to laugh uncontrollably each time he was in front of her. I didn't get her name but I know she wore glasses and had a ponytail (light brown hair). She was sitting with two other guys on a break. Luckily my husband convinced me to walk away from the situation because I was ready to catch a case. This is not the behavior I expect from Chick-Fil-A employees! The owner/manager needs to do a rehire of the staff there because I've never experienced such rudeness at any Chick-Fil-A location like this one! read more

In the drive-thru line for 30 minutes AFTER I ordered yesterday morning! Absolutely unacceptable. I know many other chick-fil-a's that have their drive-thru figured out even during the busiest of times. Get it together! read more

Wow! Talk about change. This restaurant has really stepped it up! We ate in the dining room, which was clean. The customer service was great - we were greeted when we walked in the door and the line to get food moved quickly. We received our food quickly as well and it was good and hot. We will be visiting again soon. read more

Worst Chick Fil A ever!!! Been at this location either going to or from Costco in Charlotte. I have no issue with staff but the sandwiches are cut in half , nuggets are tiny. I do know this is to cut costs. I have yet to ever get a receipt. The machine is down or it will take 5 min . To change the tape. Really!!! At 1030 am a receipt tape should not be empty. No longer going to this location .. One at Whitehall and on cheery rd in York. Bye !! You sux!! read more

Love the food but this location is so freaked slow for some reason. Always n line for ever and no one seems to know what they are doing .

I write this from the drive thru I. Which I've been in for almost 20 minutes. Your food is good, this wait is ridiculous. I've never gotten quick service here. Other chic fil a's are quick, why can't you be? read more

Service at this location has gone from bad to worse. Sat in the inescapable drive thru only to get to window to find it was going to be additional 10 mins to get a salad!!! Seriously???? You only do chicken - how can you not have at dinner time on a Sat night? Especially when you see all the employees standing in there doing nothing. Management needs to address ASAP! read more