Colerain has the Best Chick- Fil-A around town!!!! Drive thru service is impeccable and efficient with no mishaps and greatly accommodating to my Gluten allergy! I just wish the Glenway location could get it together... but it hasn't happened yet! read more

Our group from the Y chose Chil Fil A for lunch today. It was my first trip to this restaurant. First off, the ordering and delivery of the food was seamless and very fast. Unfortunately to get that fast, they have the menu items, including waffle Fry's, ready to serve. This made the temp of the food items only warm, not hot. Had my chicken sandwich been hot and the frys hot and crispy, this would have been a 4.5 star visit. Also just a note for first timers, you have to ask for any condiments that you would like. read more

Chick-fil-A - Fast Food Near Me - Cincinnati, Ohio

The cashier was friendly and polite, the food was good but the attitude of a couple of the employees was not professional at all. We had to wipe off our own table as all the all. The the young man brought out our food we asked if they had anyone cleaning table and the reply was someone will be out in a little bit. While eating I looked out the window towards the drive thru and since there were no cars in line one of the employees just laid down on the ground. Very unprofessional crew working today. read more

I live in Cincinnati Ohio and went to the Chick-fil-A. They just reopened on Beechmont Avenue. There was a young man named Leo, who was in the drive-through. My husband brought me lunch earlier that day and they forgot the cheese sauce and that's what I love the most so I waited to take out for work to take it back, but I called the manager and his name was Miles Webber, who was absolutely so sweet so when I tell Leo that I'm getting a new meal, he's like no you can only get the cheese sauce you did not get. I said well that was 4 1/2 hours ago. I could get so he brought the manager out and the manager like I said Miles was so sweet and he made my complete meal but Leo was pissed off. He was nasty very condescending. I don't know if it was because I was black but he was the worst person I have ever encountered at Chick-fil-A because I'm a Christian and I've come there me and my family because it's a Christian based Restaurant and everybody is always so friendly. This young man was so nasty. I still have not eaten my food because I'm still so upset it's been a half an hour since I left there, but it bothered me that he was so nasty to me and even the man miles. I apologize a mouse was like oh Leo will get over it. Leo needs some manners and etiquette training. He needs to know what Christ is and how you should treat people of the Lord because we're all gonna have a one day and we're all gonna be judged by what we do on earth and that young man has a straight attitude problem. I will not go back to that Chick-fil-A again and I have lived out here for 25 years in Anderson, Cincinnati, Ohio, but I won't go to that one ever again because Leo read more

As always, Chick-fil-A delivers great customer service and quality food! It's my all time favorite fast food chain and I have never been to a bad location. This was a pretty busy spot when I got there for lunch but they delivered my food quick, gave me a sandwich that looks like the picture shown on the menu, and followed up my 'thank you' (for bringing my food to the table) with the iconic phrase, "my pleasure." Always top customer service and was really impressed with the fact that most the staff there were respectful teens, always nice to see! I ordered the chicken delux, no pickle, substitute for Colby cheese and add bacon...you heard me, BACON! You can't get cow here but they have that other farm animal that produces greasy slices of love for your chicken sandwich, salad or wraps. They fresh squeeze the lemonade each day and I recommend a chocolate chunk cookie to end the meal. It cost a little more to eat at Chick-fil-A due to everything being fried in peanut oil, but it's worth the quality. It was 'My Pleasure' to bring this review, enjoy! read more

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My food is always fresh and delicious here. The staff are enthusiastic and kind. I have never had a bad experience at this location

It was super crowded but the associates really were organized and had the line moving quickly. I tried the new spicy grilled chicken. It wasn't hot at all but I did like the cilantro lime sauce that comes on the side. Not sure if I would order this again. Customer service was okay overall. There was a discrepancy about my ordering a cookie vs a brownie. I finally got my cookie. I later saw the receipt on the bag said brownie. read more

I deleted my 5 star review (this used to be my favorite location) and am updating to 1 based on my most recent experience- I ordered via the Chick-fil-A app, using a reward that I received from Western Hills. Everything went through on my end and the amount on my confirmation was correct. When I got to the window, I was told I couldn't use my reward since it came from another location and I could call Chick Fil A Cares for a refund. I don't ever order the chicken sandwich, I only did this time because it was supposed to be free. But since she said customer service would refund, I didn't hold up the line by ordering something else. Well, when I called a couple hours later the phone rep was very unhelpful and told me there are no issues with the app that would prevent me from using the reward since they are accepted at all locations- which I already knew because I have used rewards from different locations all the time. She said to refresh my app and try again. I told her I was no longer at the restaurant and just needed a refund. She told me no. I asked for a supervisor. She put me on hold for a few minutes and then the line disconnected. Side note- I ordered fruit with the kids meal so I can give that to the baby and a large fry to share with the kid. Instead, I got fries with the kids meal so the baby did not get anything. At this point, I am going to have to dispute the transaction with my bank because apparently, chick fil a does not "care". read more

This location and the one in Springdale are outstanding. They really have the ordering down to a science. The lines always look impossibly long but dont let it fool you, you move pretty quickly. We order from this location 2-3 times per month and we have NEVER had anything wrong. From additions to sandwiches to number of sauces... never any issues. Everything is always hot and as we ordered. I have to tell you - that is a rarity in 'fast food' these days, and at least I know it is quality food. Nice people, they follow the mask mandate appropriately and they get your order right. 10/10 in our book! read more

I stop by this location every time I am running errands or shopping at the mall/shops near by. This location is always busy and the line is always heading out of the parking lot. Though, it is absolutely worth the wait! The line may appear long, but it goes by really fast. The staff come to your vehicle in line for you to order and then everyone makes their way thru the drive thru lanes. Towards the end, staff bring the food to your car. I almost always get a regular (sometimes spicy!) chicken sandwich without pickles, fries, and frosted lemonade with BBQ sauce in the bag. My order is always accurate, fresh, and delicious! Chick-Fil-A is notorious for their amazing customer service and great food. This location does not disappoint! Every visit is phenomenal and I always crave it on Sunday! read more

I have been to this location a few times. The restaurant is usually clean. The staff is friendly and welcoming. I placed my order inside although often I use the app and order in advance. I enjoy the chicken nuggets and waffle fries. I order the lemonade frozen drink regularly. I like that the order was completed after I placed it. It takes a minute for the food to come out but it's because they fix it to order. It has not been super crowded when I have gone so it is not usually a long wait. The food is fresh and hot. It's tasty and the waffle fries are good. I love the frozen lemonade and will drink it before I even get out the building. I love the taste of the nuggets and like when there is a nice portion and size of the nuggets. Overall, it was a positive experience. I will be back at this location. I really enjoy the specials and the mobile app. read more

This is the third time I order a spicy deluxe now and ask them with pepper jack and no pickles because I'm allergic to pickles, but they just slap a yellow cheese on there and add pickles in my sandwich. It's so disappointing to pay money for food u didn't even desire... read more

Chick-fil-A - Fast Food Near Me - Cincinnati, Ohio

Let me start by saying I come to this location 3-5 times a week. I know, I know, I have a problem. Pros: Great food, drive thru is quick. Cons: over the last few months I've been noticing employees giving me more and more attitude... normally this is the most friendly place on the planet.. not sure what's going on. read more

Poor customer service, twice in the last two weeks they gave me the wrong food orders, after drove to work and came back an hour late they longer had many more breakfast sandwiches. You have to check your stuff every time. The manger acted as if I could eat " Sorry about that" I got money back and just left. I live a block away from this one and I hate how much they don't care. read more

Chick-fil-A - MY REFUND!! POOR CUSTOMER SERVICE - Fast Food Near Me - Cincinnati, Ohio

This location is terrible the workers at the drive thru window always drinking personal drinks there's always missing items out of my bag poor customer service rude unfriendly staff they rush the food it's never cooked thoroughly and you have to say fresh fries worse one I've ever been to poor poor poor terrible visit read more

I hate to say it... but this cfa has gone down hill in the past year or so. I hardly am ever given a straw for my drink. The employees are just rude and don't have that cfa customer service that you usually find at a cfa. Today, the order taker was really friendly which usually doesn't happen. I hardly get a greeting or a smile. The window person was either new or didn't care. I had to ask for the kids meal toys which she acted was like an inconvenience. I wasn't given my sweet tea. My food today was seriously disappointing... my sandwich was practically burnt. It was hard in some places and tasted burnt/overcooked. I wasn't given dressing with my side salad either. The lettuce is never fresh looking and the fruit cup is hit or miss. This is also the location my cookie I ordered had fuzz all over it.. like it was dropped I don't know what happened, but the last year has made this location a sucky experience each time. I've started going to another location bc they are a lot better. The managers are all very friendly and professional. The workers it's a hit or miss. read more

Chick-fil-A - Fast Food Near Me - Cincinnati, Ohio

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The employee Chloe taking my payment outside on Tuesday was phenomenal. She was very efficient and respectful, and made nice small talk with me while I was waiting in line. She really made my day better and put a smile on my face! read more

Went in after dress shopping around noon on a Saturday. They were packed!! However you would never have guessed from how friendly and calm the workers were. Like you are the only customer there and they want you to have a great time. I ordered my usual- grilled chicken nuggets and fries. I wanted to try their frozen coffee, so I asked if she would recommend it. To which she said it was her favorite thing and she said she adds chocolate to make it even better! So obviously that's what I did. They brought our food out in under five minutes of ordering it. Everything was amazing. The frozen coffee was a great choice and I don't know what it's like without the chocolate, but I do not regret adding it! read more

It pains me to say this about CFA, but this location is the worst in the area. Orders take forever, trash is always full, condiments are usually empty. The folks are nice but the execution of this store is horrible. It always takes twice as long to get my food here than all the other locations and even ordering mobile orders I still wait almost 10 minutes once I'm at the store. Love CFA but I'd skip this location and go to tricounty or Mason. read more

This place is normally really good! This time I came up the boy taking my order didn't seem like he wanted to be helping me, he read back my order and I corrected him for my chicken sandwich to have pepper jack cheese he cut me off and said he put it on there... no cheese on the sandwich when I got home. The man who gave me my food didn't acknowledge that I said thank you have a good day, but the women also at the window to give out food was very nice! read more

Chick-fil-A - Fast Food Near Me - Cincinnati, Ohio

I visit this Chick-fil-a location a couple times a month. I normally go on a weekday between 10am-10:30am for breakfast and find that their drive thru normal doesn't have a long line. Today there were four cars ahead of me which is the busiest I've seen it and they only have one drive thru lane open during the morning (I'm not sure if more are open at lunch time). They move pretty quickly and are friendly there. I always get the same thing, chicken, egg and cheese on a bagel add tomato and colby jack cheese instead of American cheese and a large vanilla iced coffee. Yum! I've received the wrong food once (the lady misunderstood what I ordered and they corrected it quickly) and twice I've received the iced coffee with no vanilla but didn't notice until I got home. Those were thrown away because I don't like the taste of plain coffee. All in all I would recommend this location for their friendly and speedy service. My food is always hot and tastes fresh from there as well. read more

Chick-fil-A - Chicken, egg, colby jack cheese and tomato on a bagel with a large vanilla iced coffee - Fast Food Near Me - Cincinnati, Ohio

I went and order food. When they forgot something i called the store. My options were to drive all the way back today or call somewhere else. I called the other place and basically got the run around!!! I am so pissed! My mom who is on chemo wanted this place and they forgot her meal!! Now she doesnt get what sounded good! read more

Jayla was an amazing employee keep her around! Quick and easy like always. We will be coming back to this establishment very soon.

I like what they're doing with having people take your order but it's hard to order without a menu and I can't see the menu when it's 4 cars in front of me. Made me feel a little uneasy/ rushed to figure out what I wanted . I don't think it helped with time that much either. read more

Great service! 7pm on a Thursday and it was packed. However, they had 4 people outside manning the drive thru to keep it moving quickly and smoothly! (Something I missed when at a location in Dayton) Food was great, which you can usually expect when at a Chick Fil a. They got the order right. And they don't seem to have staffing issues like many other fast food restaurants in Colerain. Will be back! read more

Fast service, though not as friendly as I am used to a chick-fil-a being, a little dirty but not to bad. Over all though the food is very good and looks like the menu, there good at what they do and the drive through is amazing. read more

Out of all the Chick-fil-A's that I have been to in the area, this is my least favorite. The food all tastes the same, but they seem to be skimping where they can. All the chicken in the wrap was in the center, where it is cut. There was no chicken at the ends. That means there was no chicken in half the wrap. Only lettuce. All the drinks were filled with ice. A couple sips and it was done. I couldn't leave the kids to get a refill. Nobody was circulating asking if customers wanted refills. My kid's ice cream didn't fill the cone. The picture I have attached is of one bite off the top and one lick around. Ice cream is supposed to fill the compartments by the edge. Nope, dry as a bone. The building is sleek, and modern. The padded seats are nice. Some of the seats are really close together. My kids had a hard time sitting behind another kid. It is a nice looking Chick-fil-A. I just wish they had as high standards as the others in the area. read more

Chick-fil-A - All the chicken in the middle. None in the ends. - Fast Food Near Me - Cincinnati, Ohio

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Mobile ordering at this location has never worked right. Order, pull in 20 minutes later click here and they can't find the order. It's not in the system yet. No you don't have it setup right. It should take 20 minutes to get an order! read more

This is the newest of the CFA franchises and I've been here enough times to finally get frustrated with not being to check In. Finally decided to add it so I could check in and write a review because it is nice inside. So nice- I felt like a tourist or something and didn't take photos! But EVERYONE already knows what the food look like.This design of this franchise is fantastically modern and sleek. Looks like they invested lots of money in the quality of the materials they built the place with.. Every detail down to the employee uniforms were well planned. Customer service was not typical. Quickly served, very polite but not scripted or forced. Great quality food at this location. Not a fast food fan but I come here often. Not so humbly submitted, King Michael C. read more

Chick-fil-A - Fast Food Near Me - Cincinnati, Ohio

As far as fast food goes, chick-fil-a does it right. I work right down the road, and I know I can always get to chick-fil-a and back in a timely and efficient manner. If I even dare try to go to another fast food place in Colerain. . . I'll be rushing to get back. The drive through at this particular location is by far the best I've ever been to, and that's why I keep coming back. My go to meal is the spicy chicken sandwich (not deluxe) and fries. I have never had a piece of chicken that was not fulfilling at the Colerain location. read more

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Every time I go, no matter how long the line is I know that I will be out of the drive thru in 10 minutes or less. The employees are on top of it, quick to take orders and quick to get your food out to you. read more

We come here every week! Love Chick-fil-A but especially love this location! Super fast and efficient. Rarely is our order messed up and if it is they are quick to fix it. Staff is extremely polite and friendly. 100% would recommend over any other fast food restaurant in the area. read more

UPDATE! I'm VERY happy to see that this location is now what I think we all would expect from the brand that is Chic-Fil-A! You can confidently visit this location now and get your Chic-Fil-A-Fix. Thank you to the team behind this location!!! :) This is absolutely the worst Chick-fil-A in the city... The service is slow... And the sandwiches are either overcooked or smaller than the bun... Fries are often old and stale... And don't taste like what you would expect from a Chick-fil-A in fact very little is what you would expect from a "normal" Chick-fil-A restaurant. Don't bother coming here... Don't waste your time... Don't waste your money!!! Drive to the next closest Chick-fil-A and enjoy your meal! read more

Chick-fil-A - Chick-fil-A on Colerain Avenue - Fast Food Near Me - Cincinnati, Ohio

Speed of service is always 1 minute or less for me there! Guy with the man bun is crazy fast! This is the only Chick-fil-A the Tri state area needs! read more

I mean come on guys it's Chick fil A the upper echelon of fast food. The customer service is always on point and I have no complaints about their food! read more

It was my first time at the Colerain chick fil a this past Saturday. The food and service was great especially for how busy they were. Unfortunately they have a huge pot hole outside the restaurant by the drive thru. Since it poured down rain it wasn't very visible and ruined my tire. read more

I know writing a review of a chain restaurant seems like a waste of time because -usually- if you've been to one of the stores you've been to them all. That being said, the service I receive at this Chick-fil-A is so outstanding and "above the norm" that I had to give it a review. Like most Chick-fil-A's, the staff is warm and inviting. They seem genuinely happy to have you in their restaurant and sincerely care about the quality of service they are giving you. The food is always excellent - warm and delicious. If you customize an order they will almost always get it perfect. The restaurant is clean and the drive-through moves faster than a store doing that kind of volume should allow. I think the perfect way to sum up this review is to say that in all the times I've gone there for breakfast lunch or dinner I have never left disappointed. I challenge you to find me another fast food chain you can make that claim about. read more

Chick-fil-A - Chicken Minis! - Fast Food Near Me - Cincinnati, Ohio

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Probably one of my favorite places to grab a spicy chicken sandwich from. Chicken was spicy, fresh, juicy and well seasoned, plus they have some of the most friendliest staff I have ever met. Make you feel welcomed and wanna keep going back. Food always fresh and hot and service is fast! read more

I just went in and ordered a very specific sandwich, it was perfect. I wish every restaurant experience was this great!! Keep up the good work. It's much appreciated!! read more

Saw that CFA was offering special meals for Veterans Day. Met another veteran at this location to have lunch not because of the free meal but because it is local and we like the food. Very disappointed and and disgusted that this locations operator, Marc Osborne, chose not to honor veterans today and did not participate in the free meal plan that so many other nicer sit down and fast food restaurants have. What's even worse is that he made the young men and women working the registers be the ones to tell the customers that free meals were not being offered. Way to be a patriot, Marc. I'm now glad that the urinal was overflowing and resulted in standing piss puddles on the floor. I'm sure you had no problem making one of the workers clean that up. I won't be back to eat here but may go back in just to piss on the floor again. read more