First time trying this chain and was pleasantly surprised at the quality. The item I wanted was no longer available, although it was still being advertised. The food was good though and at a reasonable price. The shop was clean and had plenty of seating. The only reason for the 4/5 stars is the customer experience. We stood at the counter in front of three employees and none of them interacted with us. They saw we were there but did not welcome us in, say they will be right with us, nothing. Then, when the interaction came, it was cold and disinterested. I understand that this is somewhat typical in sub shops, but at least other places have the courtesy of welcoming you in when you open the door. read more

First time customer here. I went to your Mason location 1/17/26 for the first time and seen caramelized onions as an option and I got them on my bita and it was great. I went to your colerain location 1/19/26 and ordered the exact same thing and did not receive caramelized onions I was given raw onion. and to the employees when I returned with my sandwich they were very sarcastic on this being caramelized onion young lady states she made the sandwich and how it is in fact caramelized onion and I took my sandwich back from her hand and opened to show her that this is NOT caramelized onion. I have a picture I can provide for reference. I showed the male employee what exactly caramelized onions were and he had a sarcastic look and I don't care expression on his face and he said that's how you guys told them to make and I told him if that's how this location makes them then don't put them on and he insisted on trying to make it right so l allowed him to attemot to make it caramelized but it just was charred onions instead and I told him I did not want to waste his time any longer and to just put them on the sandwich and leave it be. I filled out the survey and the same exact person who made the second sandwich is the person who called his name was Shawn. He tried to explain how his facial expression wasn't what I said etc. I suggest a tutorial on caramelized onions to not have repeat issues in future. read more

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The service I received here was probably the best service I've received at a fast casual/ fast food restaurant EVER! The staff is so pleasant and genuinely seem like they love where they work. Oh, and the sandwiches were really really good too!! read more

Service drop, quality has diminished recently. Our favorite server has disappeared. Our sandwiches are not the same. We will be sending our business elsewhere. Where's Chloe? read more

Service was horrible and no one wore hairnets or pulls their hair up. Disgusting. Will not be returning.

Gave a 5 star review about the Great service we received. I got a canned response. What a shame. I stand by my review of that young man on Saturday but cannot respect a restaurant that gives the same response as the last reviewer. read more

Potbelly - My original 5 star review - Sandwiches Near Me - Cincinnati, Ohio

Potbelly is my favorite sandwich shop - period. They have the best options and taste absolutely amazing. The staff are always friendly. I've never had a bad experience. I visit at least once a month and don't see that changing anytime soon! read more

I recently had a craving for chili and decided to call potbelly's to see if they had any on their menu. The associate I spoke with offered to prepare it for me and my order was ready when I arrived within minutes. I was blown away at how yummy the chili was, it made just the right amount of meat, spices and beans. Their chili reminded me of my grandmas which is about the biggest compliment I can give it. The only thing that would've made it better would've been cheese. The restaurant was clean and on a corner building. read more

I'm tired of giving y'all 5 stars on DoorDash before opening up my order and finding out there's no avocado and I paid a whole $3-something dollars extra for nothing. Either train your employees to read tickets better or start issuing refunds. I blame dashers too for rushing you guys, most of my orders are for an hour later and the dasher shows up in like 11 minutes. Fuck them. But I'm still mad about my avocado tho. But fuck DoorDash. read more

Welp Yelp, The wifey and I went to Potbelly's for the first time and then about a week later. Gotta say great sammich shop. They greeted us, were friendly, even explained to us some sammich questions we had. The staff was masked and gloved up, the food was prepped fast, toasted up and tasted great and the shakes were really good too. Seen some bad reviews on here about this location but I can't say that, good friendly fast service and great food. read more

I went today with my friend David and his co-worker Thomas. David and I got sandwiches with "everything". When you say "everything" it's nice because then you don't have to say all the individual things. For example you don't need to say "lettuce". If you say "everything" they know to give you the lettuce. It's great. David's co-worker Thomas got a really good looking pizza sandwich and it even had meatballs on it. He loved it. he had go to the bathroom but he said it was because he sneezed. YEAH RIGHT. read more

Just tried this place after driving by several chains around the Cincinnati area. I was prepared to be underwhelmed, because, really, how many sub shops do you need in the world!? I had looked at their offerings on their website before heading out to lunch. I was eager to try their soups, especially the loaded potato soup, which was the special soup of the day. You see, how it works is that they have chili and broccoli cheese soup ever day, but on other certain weekdays, they have vegetable, potato, tomato and chicken enchilada. Anywho, entering the place, it smells heavenly! I couldn't tell if it was the bacon they put on some of the sandwiches, or the soup or what. But it doesn't just smell like cold veggies and condiments. The original Potbelly was supposedly an antique store, so you can see that the various chains really have a welcoming, vintage kind of feel and decor to them. Potbelly also prides themselves on speed of service, and boy, they aren't kidding. I was through the order line and receiving my food within 5 minutes. I ended up with the Mediterranean sandwich, which is just hummus, artichoke hearts, roasted red peppers and cucumbers. I also had a side of potato soup and a bag of their Zapp's hot pepper chips, which I'd never heard of before, but they were good. The sandwich was warm and tasty. The bread was toasty and had a good texture. The soup was very very good! I would come back just for the potato soup. I'm excited to try the other ones too. All in all, Potbelly is a pretty good sandwich shop with a really cool vibe and atmosphere, and pretty decent food with fast and friendly service. Oh and their cookies are really good. I'm going back soon! read more

Potbelly - Sandwiches Near Me - Cincinnati, Ohio

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This is a review for the amazing bakery goods that come out of their oven!! Chocolate Chip Oatmeal Cookies, Double Chocolate Chip Cookies & Sugar Cookies. O.M.G! My absolute favorite is the chocolate chip oatmeal. You walk in at the right time and get it warm....Ugh!!! So delicious! Last time I was in for a sandwich (which are always good, and take me by surprise with the spice that comes with those peppers) and of course my cookie, I noticed the sign about an ICE-CREAM SANDWICH! Today was the day that savory creation hit my mouth! And boy oh boy was it incredible! New favorite treat ya'll! Cannot beat it for $2.80 either, once it hit my hands I almost dropped it due to the weight of it! The hubby and I had the intention of getting two, but one was plenty to share! The ice cream was actually creamy and soft too! (They only have vanilla to make it an easy decision!) I'm SO looking forward to the summer nights I'll be spending sitting outside Potbelly indulging in this glorious new found love. read more

Potbelly - My new found love. Chocolate chip oatmeal ice cream sandwich. - Sandwiches Near Me - Cincinnati, Ohio

The service at this location is extremely good. The staff is very friendly and accommodating. However, the food is not all that amazing. I tried the new BLT that they were offering and it was not anything special. The bacon was supposed to be the best part from what the advertisement stated but to me it seemed to be the worst. I ended up taking it off halfway through which made the sandwich even more bland. Their Mac and cheese was also not very good and really greasy. I don't plan to order this again but due to the service, I will be back to try other things! read more

Potbelly - Sandwiches Near Me - Cincinnati, Ohio

I placed a catering order for 65 boxed lunches, The Perfect Belly- the experience was outstanding! From placing my order over the telephone to outcome- website was helpful in that it broke down suggested options, but for whatever reason it kicked me out of payment screen so I called in- very pleasant phone experience! Arrived and order was ready and all staff helped me out to car- For reference my office is in tri-county area- I called Jersey Mikes first since they are very close- employee on the phone made me feel like I was bothering them so I took my 700$ order to a place that at least makes me feel welcome! Thank you Potbelly and I will surely drive 20 minutes out of my way for your exceptional service again!! read more

First time customer , called in to place my order for delivery , received a call back saying that my payment information was deleted and needed it again, employee called from his cell phone , Denzel Phelps , I asked how long till the food would be delivered, Britney indicated it would be delivered now , that would have been at 12:37 pm . I called back at 1:18 pm and asked if my order was on its way . Britney indicated it had just left , I asked if there was an estimated time , she said I told you it's on its way. " do you want it or not " do you want me to call the driver and cancel ! I told her she had horrible customer service . And she replied , well "do you want it or not " I asked to speak to a manager she said I am the manager , I asked for her superiors and said she was off Brandy . Indicated I needed a number she said well your going to have to look it up on line... very disappointed do not recommend this location . Will never order or buy from this brand ! Waited 1.5 hours for food that was not up to standard ... old... I would I appreciate a call back ... from corporate as well .. read more

The sandwich was alright but the workers act upset when you walk in and screwed our sandwich's up

When I tried to order on line for dinner Thursday night they said my order would not be ready until l1030 am on Friday. What the heck?

I work nearby and this Pot Belly never fails me! The staff is so welcoming and friendly. They deserve recognition. Great sandwiches. Can't go wrong with the chicken salad or tuna. Love coming to this location. The staff makes it worth it!!! Good job!!!!! read more

Potbelly Supports Local Schools! I've been to the Potbelly downtown many times. The food is good. Everything's fresh and fast. The new Colerain location is very clean and friendly. They were gracious enough to participate in a fundraiser night for my daughter's school. We really appreciate local businesses that do that and we'll be sure to reciprocate by coming back on a regular basis. Thank you for the support! read more

Every time I come here the employees are hibernating in the back and I have to wait forever to place a order. Then when o do place my order (salad) it's always made wrong . It never fails . I even took a friend and predicted what was going to happen before we went in . read more

Good service on a Sunday afternoon. Had salad that was nice and fresh. The inside is nice also they have a good selection of drinks other than fountain soda to choose from. The big cookies are nice to. I saw smoothies and shakes on the menu I will have to try in the future. read more

Friendly customer service, tasty sandwiches and good prices. Lots of food and drink options: sandwiches, soups, salads, shakes and desserts. All the sandwiches are warm and I was even able to get mine on flatbread. Seems like a good place to grab lunch often. read more

Honestly pretty disappointed in potbelly today. I used to work for this company and a lot has changed in the past couple years in regards to their standards. No one greeted me when I walked in, or even when I stepped to the counter. There was no conversation at all between the employees and myself. I asked for a milkshake and they said they couldn't with no explanation. I was at the dress station waiting for my second sandwich to be addressed when the lady at the station stepped away to answer the phone even though there was two other people in the shop. One of which was on their personal cell phone in the back of the house and was still in sight of clientele. The girl didn't wash her hands either when she came back to the station, and there was also a slice of cheese missing from my second sandwich which I had to comment on to be fixed. Overall a poor experience here in the Ohio market. Maybe the ones in Arizona are just better read more

Mediocre food, small portions, unreasonably high prices. Service is just okay. If you do end up there, stuck to the salads.

Multi grain bread took a really good sandwich and made it great. I will definitely tell all my friends!

This store hardly ever gets my order right the first time. The last time it was a complete disaster... Find a different place to eat!!!

Small store & you can't hear over a guitar playing. Get a bigger place & save it for night time not noon. You can't enjoy lunch

The food was great, the workers were super friendly, I wish I had caught their names so I could give them the praise they deserve! Great store! read more