Terrible customer service every time I've been here. Nice when taking your order, yet rude when they mess up your order.

Best customer service , people working here are very nice and happy to help The food was great and the indoor playground was amazing. read more

I am always so impressed with this Chick-fil-A location! I dined in and ordered the Market Salad. Hats off to the person who made this salad... best one I've had at a Chick-fil-A! Great care was taken with its presentation- very attractive! I paired the salad with the zesty apple cider vinaigrette and a diet lemonade. Chef's kiss!! I was also impressed with how well the employees worked together and supported each other. Great bunch of people working here. While I was walking out an employee asked if i would like a refill on my diet lemonade. Yes, please! Overall it was a very pleasant dining experience! read more

Chick-fil-A - Market Salad - Fast Food Near Me - Cumming, Georgia

Slow slow slow drive thru with it being clear that corporate does not care about this once thriving efficient location. Food comes out cold for breakfast sandwich we have ordered where the cheese has not melted. read more

Horrible and poor manaze and ketchup packing. Exploded all over my my shorts when ever I was opening both of them. And I had a graduation to go to read more

Super slow service and drive through! I thought I was doing myself a favor by not going to McDonalds...wrong!

Our family loves CFA and have been to this location several times. The location isn't ideal as it blocks traffic inside The Collections during the breakfast, lunch and dinner rush. However, they have it figured out. They are able to get people in and out quickly and efficiently. Although the parking lot looks like a mess at first glance, it's actually pretty organized. They have clear signs directing customers to the drive thru as well as a separate line for third party online food ordering and delivery companies. I don't recall the last time I stepped foot inside this CFA. We usually go through the drive-thru. They're doing some remodeling so the dining room is currently closed. The staff is young, friendly and polite. We've never had an issue with our orders and our food has been consistently good here. read more

Today was the 3rd time in as many trips that I didn't receive the food I ordered. Today it was a missing large fry and large Mac n' cheese. I also had a hole in one of my large drinks which leaked all over my car. I should have known to check my bag before I left but what I learned is that I can't trust this location to get my order right and won't be back. read more

I don't normally write reviews but have had 2 back to back horrible experiences at this location. From start to finish it was awful. Honestly I think it comes down to the kids working there just need a lot more training. They all seemed lost and frustrated which is a reflection of the management not preparing them well enough. Sat in the drive through both times for well over 30 minutes bc the kids working the line couldn't figure out the point of sale machine. Then when one side of the line cycled through and there was still a long line on the other side, the worker on the empty side didn't try to come help take orders to relieve the struggling worker. She just stood there. Orders were also wrong and missing items both times. I would rather drive out of my way to go to a different CFA than go back to this location again read more

The lines are always crazy. It's so hard to know when you can go to Chick-fil-A and it not take 30 minutes to get through the line. Either more locations need to be opened or the locations need to be larger to accommodate the demand. read more

Chick-fil-a used to be the cream of the crop when it came to drive thru orders. We have gone through the drive thru for breakfast twice this week and BOTH Times are order has been wrong. I am so frustrated. Overall this CFA has gone downhill. read more

Consistently small chicken biscuits relative to other CFA restraunts I've visited. Staff are very nice. read more

Chick-fil-A - one of several undersized chick biscuits I've gotten from this location in the past few months - Fast Food Near Me - Cumming, Georgia

This place is a TOTAL RIPOFF. $30 for two sandwiches, two half-filled French fry containers, and two drinks. And... they forgot to include the two Chic-Fil-A sandwiches we ordered... GOOD THING... If they hadn't screwed up the order, it would have been FORTU BUCKS. What really pisses me off, though, is HALF French fries for the price of FULL French fries. I have a choice NOT to buy their grossly overpriced food, but there isn't much I can do when they steal from me. BOO... Chic-Fil-A has gone to total crap. read more

Complete bs this is closing at 9, pandemic is over, should be open till 11, and not close an hour earlier than it has the past 10 years Every Chik fila drive through is terrible, app is the only way read more

Dear Chic-fil-A, Of all the great and not so great restaurants in the USA, I never thought Chick-fil-A would succumb to "shrinkflation". I guess it was inevitable that this company would fall in line to be yet another mediocre fast food joint. See attached photo of a chicken-egg-cheese biscuit I had today at the store 430 Peachtree Parkway - Cumming GA. So thin is the chicken. read more

Chick-fil-A - Shrinkflation - Fast Food Near Me - Cumming, Georgia

Second time I have drove off from this location with the wrong order in which I could not eat it because there was chicken on it I asked for egg and cheese biscuit combo so I would just like to warn anyone that goes to this location to check there food because this place seems to hire incompetent people read more

Chick-Fil-A is a Georgia staple! I have been coming here for years and it always satisfies for a quick and easy lunch or dinner. Breakfast is also great if you can make it before 10:30am. I always go for the chicken nuggets with their signature sauce and a coca cola. The drive-thru moves quickly and the attendants are incredibly kind. Love it. read more

They need to work on this drive thru. Went to the store to go inside and eat but the drive thru lines were blocking the entrance to even get to their parking spaces. They changed the parking lot during COVID-19 and to pickup an order or go inside you have to wait for Drive Through to move? read more

Always shitty service from this place, always takes forever. I hate when I have to go to this location. Cannot overstate how horrible their customer service is and how much they don't care about that. This place is McDonald's for real read more

The worst! Horrible service! Incompetent workers. Unable to take simple orders The drive thru is the slowest and the workers do not know the menu read more

They stopped serving breakfast until 11 and now stop at 10:30 like everyone else. That's honestly what made this location special.

This is one of the best Chick-Fil-As I've ever been to, and I've been to many! Why? Well, it has all the usual things those of us who love CFA expect- the food and nice staff- but they take it a step further. Today at lunch, my boss and I wanted something easy and quick and stopped at the Chick-Fil-A at The Avenue between appointments. First, this is one of the stores where you can get the limited-time-only tortilla soup - yum! Maybe they will make it permanent if it sells well? They also have (like all stores) the new grilled nuggets option for kids. Cool. This is a company that keeps trying to make things better and healthier, while still offering sinful things like their original chicken sandwich and waffle fries combo :) But what really sets this location apart is the multiple staff members I saw doing table service. "Do you need another refill? What would you like?" . . . "Let me take that tray for you." . . . I even heard one staff member speaking to the table next to us in Spanish. Top-notch, all-around. read more

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First off, let's be real that I hardly even need to review any Chick-Fil-A's for their quality of food and service as we all know what to expect by now. With that being said, this CFA is consistently packed (like, 3 lines to the drive-thru PLUS online pick up area) and yet it operates like a well-oiled machine. The lines always move incredibly fast and I am in an out with fresh and amazing CFA food not long after my arrival. Thanks for living up to the incredibly high standards that exist for all CFA's! read more

Fries were amazing, except one was half empty. Anyways got our food both sandwiches are missing the top buns and my sweet tea ended up being unsweet. Typically CFA can satisfy but today was not it. Please make sure the order is correct before sending it out. I guess we will have to keep hamburger buns in our break room from now on. read more

Chick-fil-A - ows a table full of fast food - Fast Food Near Me - Cumming, Georgia

the food was fine, the service was rude and uncalled for. the people taking our order, Cameron (a boy with blonde hair) and a taller young kid with curly dark hair was very kind and took our large order correctly! Parker, a shorter blonde girl who seemed to be in charge, walked around and yelled at people, and was very unkind to me and my family as we ordered and tried to make friendly conversation. she was pointed and rude with her words, to the coworkers and then to my family. she at one point complained about being understaffed then almost immediately after leaned on the counter and picked at her nails while her coworkers worked around her. she was rude and unkind to my kids and sister and we were appalled at her attitude from a place that is a Christian, family oriented business. read more

Food is good but they constantly screw up the orders. I estimate about one out of every three orders includes the wrong items. This is not an exaggeration. I've never experienced such poor quality control with any other eating establishment. read more

This chick fil a has not filled an order correctly in months. I went back twice and the manager was indifferent and asked if I wanted another sandwich. What I want is to not have to drive back to get the correct order. This week the bag was checked and it was still wrong. We won't be back read more

Order accuracy and completeness is as bad as any other fast food restaurant. You can also tell the employee training at this location is subpar to most Chick-fil-A restaurants. read more

I frequent this Chick-fil-A. I'd like to start with saying that I've never had a serious issue before today. I have cancer and I am undergoing chemotherapy. I ordered curbside pickup for the first time today at 12:45 pm from the Peachtree Pkwy location at The Collection in Forsyth. Curbside is not ideal for fast service at this location. It took 15 minutes for me to get my food once I clicked 'here' on the app and I was only third in line for curbside. There was one food runner today. He was an older gentlemen. As he approached my car with my order, he stopped for a minute before he got to my car. He removed the lid to a drink in his tray and then he removed his mask and brought his face to the drink as if to smell it. Not safe food handling. He then proceeded to hand me the compromised drink. Once I refused the drink based on seeing what he did and explaining that I was a cancer patient and immune compromised he happily replaced it. But I no longer trusted the safety of the drink or food. Chick-fil-A needs to do a better job in training safe food handling practices. I'm sad. As chemo makes me crave Chick-fil-A more than normal and now I don't feel safe eating their food. read more

Every single time I go to the Chick-fil-A at the collections in Cumming Georgia they mess up my order. Every single time! If the teenagers would pay attention to what they're doing and process each order and double check it they would get it right but they are too busy chatting and not paying attention. Every single time the order is wrong! So frustrating! read more

March 10th @7:35pm. I'm not from around this area but Chick Fil A has always been good wherever I go so I stopped by this one. The awesome guy named Ethan who took my order was super friendly and made things easy right off the bat. The line moved quickly and my order was, as always, spot on. The greatest highlight of my experience all started because of Ethan though, it wouldn't have been without him so he deserves a raise in opinion! read more

Chick-fil-a is my comfort food and this chick-fil-a does a good job. They are always busy (which what chick-fil-a isn't) but they work through the line very quickly and efficiently . read more

The owner should be the cheapest man in the us, his employees are wearing old ragged hoodies, the tablets they used are so small, there's not enough personal outside and the entire place looks old read more

I submitted an online order for breakfast. The order was processed prior to 10:30AM, I paid for MY food prior to 10:30AM. I waited in the drive throug, by the time I got to the window, it was passed 10:30AM. The employee told me that due to "corporate policy" they were not able to give me breakfast because it was passed the 10:30 rule. First of all, I did everything right on my end. It's not my problem that you're not able to get me to the window fast enough. COMMON SENSE DOES NOT APPLY AT THIS LOCATION. Instead of focusing on corporate policy, focus on customer service. That is exactly what your founder would want. DO NOT EAT HERE. read more

Went there on a week day, wasn't busy. Ordered 3 sandwich's, 2 drinks, and a Ice-dream. When my order was given, they forgot both the drinks, a sandwich, and the Ice-dream. Upon going back and reminding them, they apologized, had given me the items back, and assured me the items were there this time. However, upon double checking at home, I realized they forgot one of the sandwiches, again. read more

Hire people who know how to read online orders. By the age of 16 that should not be hard.

Stopped by here after swim practice for my honeys daughter, and decided to avoid the drive through line. One thing about this location, it stays busy and it's packed. They had guys out in the drive through taking pre orders to speed up the process. This one is located right near the Collection and 400, exit 13, so that's a double whammy for morning rush, lunch rush and dinner rush. They have outdoor seating and an indoor playground. I also like that they have a nice array of seating: high tops, booths, low tables and a table with cushioned mini-stools. I don't like how the entrances are right near the busy area of the drive-thru. Walked inside and it was chaos. The lines weren't long to order but the restaurant was full to the rim. The cashiers were really nice and place looked pretty clean. It did take longer than normal for a kids meal, so that's the reason for my bumps down. In fact, that's all I ordered and it took about 8-10min. We made an additional stop here last night (adding to this review), and we ordered a full meal: kids meal, 2 cookies, a number 10, and a 6 count of grilled chicken nuggets. The meal was ready before I could even get all the drinks, and the cashier took the tray and walked it to our table. They were equally just as packed so big turn around. We will come back here again for sure! read more

This is my brother in laws favorite chick-fil-a! It is clean and beautiful! Great service and friendly staff! The salads are great and the sandwiches are even better! I like to put Polynesian sauce in everything! Great place for breakfast, lunch or dinner! Thank you! read more

Chick-fil-A - Thanks for the salads! - Fast Food Near Me - Cumming, Georgia

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Wife and son got FOOD POISONED here yesterday. I know that because the rest of the family didn't eat there for dinner and they have been throwing up since last night. We will never go back to this location and you shouldn't either. read more

Customers need not come inside here. if you come inside you'll be ignored. last time I came to this store I walked out before I could order after waiting 5 minutes. I gave them another chance today. No one was working the counter. A manager had to call someone there. This is because the company made more money ever during the pandemic with the dining room closed. so close it indefinitely. Its not working anyhow. read more