This was at the Collections location in Cumming,GA. Went through the drive thru this afternoon and this is the first time I have ever been underwhelmed at a Chick - fil - a . The folks who took my order were friendly and polite. When I arrived at the window the woman had already given my order to the car in front of me ( guess she never asked their name or noticed the color of their car was different ) luckily he gave it back - lots of hands touching the bag and drink - when I bit into the sandwich it was the first time I was served one without pickles- read more

there is a worker named Tanner and she is absolutely great 10/10 recommend to attend this chick fil a , definitely should be allowed to tip

Customers need not come inside here. if you come inside you'll be ignored. last time I came to this store I walked out before I could order after waiting 5 minutes. I gave them another chance today. No one was working the counter. A manager had to call someone there. This is because the company made more money ever during the pandemic with the dining room closed. so close it indefinitely. Its not working anyhow. read more

The young lady in the drive through taking orders outside looked me up and down. No eye contact - completely rude. I'm not sure if that has any indication on what the people in this area is like. I surely hope not. read more

This is the best takeout situation I've seen during Covid 19. They have their mobile staff with their iPads out taking delivery (6 of them and two lines today at lunch), a payment station, and another set of staff(4 today) doing deliveries to cars. Took us under five minutes to drive in and drive out with our food. Very impressive! Kudos to the management of this location! read more

This Chick-fil-a has awesome employees! This young man, Ethan was his name and he wore a blue shirt with purple buttons. This man MADE my family's night. His bright smile and kind words made our day. Love this place and this guy! read more

Normally, I love Chick-fil-a. I decided to try to go and dine-in at 8:20 this evening and began waiting in line inside. Once it was my turn, the girl at the cash register told me it was closed. The line was legitimately myself and one other man. Not sure how they couldn't have served us and then closed it down, especially considering 20+ people were inside eating. There was nothing indicating they were stopping service inside, and I wasn't told this until I was at the front of the line. I was told I could go back outside and wait in the drive through which was a solid 20-minute wait. I didn't bother trying to plead with them, I just left. Love the food here, but that service was just ridiculous. If you have the chance/time, I would go to another CFA! read more

So many issues with this location. Reached my breaking point tonight when I found a very long hair in my salad and the fries were missing from our order. Consistently poor service and contaminated food = no thanks. I will go out of my way to avoid this location. read more

Food: 5/5 Has the great, same taste of any average Chick-fil-A around the area. Service: 5/5 This location, for lunch or dinner can have up to 20-25 cars in the drive through lane at a time, and they are so efficient in pumping out orders that I can get my food within 5 mins. The workers are also all very polite and motivated to do their job as they are high-schoolers. Cleanliness: 5/5 Place is always kept meticulous even though hundreds of people pass through each hour in the location. Could eat off the floor. Verdict: Would definitely come back. Highly recommend this location. read more

My first adventure to Chick-Fil-A! After hearing so much about it from Gene X, I knew being back in the south is was one of the many things I needed to accomplish. This Chick-Fil-A has just been remodeled so it's pretty nice. It was also pretty crowded. Those southerners love them some chicken!! For fast food, this place is pretty good. I'd say it's like the In N Out of Southern Chicken. Everyone was very courteous and even the manager was opening the doors for the patrons. Now this could've been because they just reopened after their remodel but I was impressed. The bathrooms were clean as well which is a rare find in a fast food joint. While I thought it was good, I do think Gene X was building it up a bit too much. I've had just as good chicken sandwiches elsewhere but I will admit I liked it and I'd go back again if I were in the area of a Chick-Fil-A. I just don't think I'll ever crave it like I do In N Out...;-) read more

Why is Chick-fil-A soooo popular? For me, the food is just okay. Sorry all you fans out there. But they are run like a well oiled machine. I mean, they are slick! There is always a line, whether you go inside or do drive thru, but man, they hustle, and service is always with a smile. I did the drive through this time for my daughter, who loves their fries. They have several people standing outside with ipads. One guy was literally there just to hand you a receipt if you wanted it. Say what?! I actually asked him if that was his only job, and he said yes. Wow, talk about efficiency. So no scrambling to get your money or waiting on others to get theirs at the window. It's like bam, here's your food, and you're good to go! I do like that they are a bit healthier, because thankfully my child only likes the grilled nuggets. They are not open Sundays either for those of you who don't know. I mean, what fast food place can afford to NOT be open on a weekend? They just know how to do things right. Don't be deterred by the long lines. I promise it moves quicker than you think. read more

Trash and lines are way too long. The food is not good at all. Most basic food that a 5 year old could make.

In there fast fare world, Chick-Fil-A provides the best experience. Friendly and helpful staff, speed (despite being constantly slammed), and very fresh food. They should be the model for all fast food franchises. read more

What can I say, it's an average fast food place that concentrates on chicken. Their chicken biscuits, although good are a little on the dry side. They're consistent and my go to for fast food as I do like their chicken tenders and their sweet tea is pretty good. The staff is generally nice and most of the time are accurate, however, I've been there a few times where a French fry was missing or a chicken sandwich was missing. Most of the time they're on par read more

We love chick-fil-A But today is been the worst experience the family and I got dinner at this location. We don't expect much with COVID-19 around but this place has the worst costumer service. We got half of our food and no silverware so we turn around to get the rest but the young girl and guy who talk to us were really rude and try to tell me that they put all the food on the back. I had to show them the bag so they can believe me that half of my order was missing After that I was expecting the manager to come out and talk to us but nothing they just come out get me fries and dressing for the salad apology. We will keep going to chick-Fil-A because we love it but not to this location. read more

Chick-fil-a is not worth the hype . The service wasn't exceptional. The food was okay but I've had better for less ‍ I won't be returning.

People are always nice, kids love it and my wife can eat the salads that are gluten free. I would love if they carried a grilled chicken with an alternative to bread. Celiac household will give this one 3 stars since no fast food places should ever get four or five stars Plus who does not like a place that once a year you can dress up like a cow and get a free item. Eat MOR CHIKIN read more

Crazy fast!!! high quality food. Every time I go here the line will make you think your going to be waiting for a half hour then 5 min later your out. read more

This place is a fine tuned machine! 10 cars ahead for drive thru. And the young people taking the orders in the parking lot are pleasant, friendly, and efficient as well. Plus, can't get enough of the great manners from these young employees! They are keeping the lines moving, the food and sauces are on point. Great communication from the managers to the employees. More places should take note of this business cause it works!Food took 5 minutes!!!! Amazing ! read more

In my opinion, this Chick-fil-A is the best place ever. The service is awesome and the food is also great! Their chicken sandwich is awesome, and their Mac-n-cheese is amazing, the melted cheese on top is the perfect touch. I really recommend their Mac-n-cheese for a side. Now, I think that this place is also very kid friendly, the play place is a great touch and the kids meals are perfect for kids about 4-10 years old. Another reason why chick-Fil-A is the staff, the employees are so friendly and always get your orders right, they make sure everything is fine. And, the cleanliness is great. Chick-fil-A is very clean, once I had a spill and they cleaned it right up. As you can see, Chick-fil-A is one of the best restaurant's ever because they are always clean, the food is awesome, totally kid friendly, and the staff awesome staff. read more

Not going to get into a long review about chick-fil-a, or talk about their politics. They make a damn good fried chicken sandwich and it pleases the belly. read more

Love me some Chick-fil-A! This location is wonderful. I'm always astonished at how quickly the seemingly impossible lines move. It blows my mind! And, inevitably, the people are RIDICULOUSLY NICE!!! They have absolutely nailed costumer service! Well done, Chicks! read more

The food is Chick-Fil-a, so you know it's good. There's a reason people flock here. What makes this particular location so special is the people. They handle large crowds with grace and make people feel special. I've seen them be kind to the poorest of souls here and treat everyone with dignity. Thanks, CFA! read more

This is the best fast food restaurant experience I have ever had the girl who was walking with us while taking our order was not only beautiful but very kind and that makes chic fil a hands down the greatest fast food restaurant read more

This location is consistent with their food but there is a "manager" here named something like Merrah. I'm sure I am butchering her name but given she is so rude I will not lose sleep over it. She brought our food to our table and literally knocked my husband's arm with the tray so hard the table moved. She said nothing and just kept on walking. Figured she would at least say excuse me or something but she couldn't have cared less. read more

I absolutely adore chick fil a but this one particular location has given me nothing but problems. 2 weeks ago I received French fries that were black & dark brown they had been burnt so badly they were not edible. The kids there are so young they seem to have no customer service experience and are incredibly rude. I was charged for someone else's order along with mine and it took them 3 days to actually agree to give me a refund, even with me showing them my bank statement they were initially unwilling to reimburse me for a mistake that they made. I had to personally come to the location again & again just to be refunded for a $20 order I did not make. For my troubles? I was refunded 1 penny more than they had wrongfully charged me for. read more

Love me some Chick-fil-A. The store manager and employees are top notch!! And the food is always fresh.

I've come to this location quite a bit and the few times I have come when Mira was managing she was a bitch to everybody including her employees...Chick-fil-a is suppose to be a happy, pleasurable experience. Mira definitely does not have the chick-fil-a attitude.. read more

We held a small event at this location for ~12 people and they were so accommodating and genuinely kind. Great service, food, location, pre-communication, and help with the event itself... There was even a staff member floating around offering refills and conversing with waiting customers (busy night), which I haven't seen at many other locations. Great job! read more

Food is always delicious at Chick-fil-A. The company Brand is always on the mark there. We were in the area, ironically, for a business meeting about customer service and workforce accountability. We want to give a HUGE SHOUT OUT to Robin who was doing table touches. She was engaged, offered to refill drinks, etc. but most of all she was friendly and smiling. After we asked if this were a training store, she replied the store always get's visitors from other locations to see 'how it's done'. As a customer we highly recommend this location to visit. We're well aware this review will be reviewed and have feedback for Gene Reeves. We have a recommendation to revisit the vision and mission of your brand and let Robin coach a little to the front line cashiers. The entire time we could not reflect on one smile between your front line and a guest. However, they did smile several times between each other in conversations - obviously in brief moments when guest were not in line. Feed back is the breakfast of champions. Stephen Shepherd WorkforceAccountabilitySolutions.com read more

Every time I've eaten here recently the food makes everyone ill with food poisoning! They also served us burn Mac n cheese!

I usually LOVE this Chik Fil A..... This morning was a way different story. I got handed my bag before even being asked if I would like some sauce. I asked for ketchup... "Melissa" decides to hand me 1 ketchup packet.... Let me mind you that I have a biscuit and hashbrowns. I proceeded to ask for a couple more and she gives me the snottiest look and gives me 1 more.... Umm excuse me but I asked for a couple more, not 1 more. Thanks for brightening my day Chik Fil A (as much sarcasm as u can put here) read more

This is the best Chick Fil A I've ever been to and they are all pretty good. First this place is always busy. However, they have a friendly courteous staff that seems to get your order promptly and accurately. Also, for such a busy location, they keep this place really neat and clean. Do not change a thing! read more

This as well as Alpharetta and Dawsonville locations are fantastic. They're quick, consistent, and always friendly. I eat more Chi-Fil-A than I probably should, but in the hundred or so times I've eaten here in the past 6ish months, I've yet to have to go back through the drive through for anything. The order is always right with only minor variations in salt content on the fries, definition of "extra pickles," and cheese meltiness on a modified #3. read more

I absolutely love this CFA location. The service is excellent - friendly, attentive, and courteous staff. I appreciate that even at their busiest times they have staff floating around the doing area offering drink refills and taking your tray. I love the face-to-face ordering at the drive thru, the food is always hot & fresh, and the speed of service in the morning when we are in a rush is impressive. What will keep me coming back to this location, above all things, is how committed Gene and his staff are to supporting the community. As a person who works with adolescents with special needs this is important. We were able to bring 12 of our students with autism into this location in the middle of a busy lunch and give them a top notch experience. The staff was wonderfully patient with each student as he ordered, and the staff member spoke to the child, not the adult helping him. That spoke worlds to me about their training. They even brought our students over a kids ice cream cup when we were done... first class all the way! I could keep going on about the great weekly BOGO offers and the specials offered to our local schools and community swim teams, but if you've read this much I think you've gotten my point. As long as we live here we will continue to patronize this fantastic establishment. Two thumbs up! read more

The food- it of course delicious. But today I had a crappy experience. I called my mom when I got into line at the drive through. By the time I got to the window to pick up my food- the automatic time counter on my car display reflected 17 minutes and 23 second. When I mentioned that it took a really long time- the guy "Tim" just stared at me. I asked him was there a reason it took so long, being that it was 3:30 in the afternoon- he said "uh, no sorry" and then took my card, and handed me the bag of food. Maybe this fella is still training- this was very uncharacteristic of Chick-Fil-A. read more

It's Chick-fil-a... if you go during any regular meal time, there will be a line. But GAH-lee those chick-fil-a biscuits really hit the spot sometimes! The app is really great for pick-up too if you want to skip the line. read more

Went through the drive through line and 2 different workers passed up by. When we finally got our order at the window we were getting other people's orders. So when we get our order and get home we notice the order is wrong. The ice cream and the sauces were missing as well as the kids fry's. I was not going back out to get the order corrected so I ended up being the bad dad today! read more

Good store. Busy. Nice staff. Good sandwiches and proper sweet tea. I think they put crack in the chicken, as I am certainly addicted to Chick-Fil-A. read more

This is one of the best Chick-Fil-A's in the area. The owner, Gene, is awesome and is great at supporting local schools and athletic teams. The restaurant is always clean and the staff are polite and friendly! read more