I can honestly say today was a historic day because for the first time in my live I had a negative experience at a Chick-Fil-A. I've never had a truly negative experience until today which is why Chick-Fil-A is one of my favorite restaurants since I was a kid but this is by far the worst restaurant in the entire franchise. Did dine in and the service was unbelievably slow. The cashiers working the counter had 0 sense of urgency or desire to please "as is their slogan." Extremely poor work ethic and attitude. Additionally, at most Chick-Fil-As there is exceptional service where the food is brought directly to your table with a smile and a "my pleasure." Not here. Dine ins are forced to crowd next to the counter waiting for their order to be called. [[HIGHLIGHT]]On top of that, when amy order finally was fulfilled it was missing the main entrees.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When this was finally fixed and the sandwich was found it was very clear that the sandwich had been sitting on the heating rack for quite some time because all the lettuce and tomatoes were boiled with the heat making them in-edible and the chicken was dry.[[ENDHIGHLIGHT]] DO NOT STOP at this location if on a road trip. Just wait for either the Crestview or Marianna locations down the road. read more

This is the slowest Chick-fil-A. I've been to in the country. Don't pull up here thinking you're gonna get the usual fast service in and out. That is not a reality here. Not sure what has broken down in the process. Usually Chick-fil-A is a well old machine. Can't speak to the food. I waited as long as I could, but I had to go. I don't have all day for fast food chicken. read more

They were so sweet, we messed up our order and we felt so bad and it was right before they closed and they were so nice no matter what. The service was AMAZING read more

Your restaurant chain is known for being clean and family friendly and it's polite staff, but this restaurant location is a complete fail on all counts. You have tons of staff standing around doing nothing while people wait for their food. The restaurant dining area is dirty and the floors are covered in food and scraps of paper. Those working the register don't make eye contact and they know nothing about your menu. This is all the time not just today. Your staff should be better trained and for what you pay them they should have a broom or a rag in their hands to clean when not helping customers. read more

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[[HIGHLIGHT]]Multiple times now I have been brought a Spicy Chicken Deluxe Sandwich, and honestly it just tastes like salt.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Waaay too much salt.[[ENDHIGHLIGHT]] I know folks enjoy this place, but personally I'll avoid it from now on. read more

Untrained staff. Completely messed up out online order and we had to wait a half hour. This was during a raid trip, which is why it is super inconvenient when a fast food chain takes 30 minutes to get your order right. While we were waiting they messed up other people's orders too. No sign of manager. Super unprofessional. read more

Absolutely the BEST chick fil a experience!!! We stop here every time we head back to MS from Panama City. The staff is so friendly and welcoming!!! Highly high read more

Chick-fil-A - Yummy!! Strips and cookies - Fast Food Near Me - Defuniak Springs, Florida

Normally good but drive thru majorly backed up today. Why is there no Mobil lane any more?? No benefits for using mobile app if still slow going. Usually great here. Not sure what happened today read more

Friday October 3rd at noon. Very busy and the line moved very quickly. [[HIGHLIGHT]]Food was cooked to perfection.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Fries and sandwich perfectly cooked.[[ENDHIGHLIGHT]] Nothing but friendly faces! read more

So many times at this point I've had my order incorrect. Missing a straw, missing utensils, no napkins, wrong chicken sandwiches, leaving pickles on my food after requesting none due to allergy and what has gotten me is that management DOES NOT answer the food. Going to the location is pointless. Waiting in mobile line for 30 minutes to get food, so what's the point? They have no play place inside. Kids have nowhere to play. This is a huge miss. I was a fan of chick fil a until I started going to this specific location. Not to mention, I have had no way to contact customer service outside of sending them an email through app. Can't get money back and have inedible food because of the allergy I reported to them with the pickles. Save your money and head on over to zaxbys. read more

We've been here twice. First time, the bun was super stale, and there was so much ice in my lemonade I only had three sips. Back for breakfast. Order totally wrong and had to go inside from drive through to remedy. Got back on the road, no ketchup even though we asked for several, and no Splenda for coffee. I know they are newly opened, but they've got to get it together. read more

Sat in drive through for 30 min and got to window to be told to pull over and wait longer. Been another 10 min. Still no food

[[HIGHLIGHT]]Received a spicy chicken sandwich meal on my way out of town to visit friends. GOT HORRIBLE FOOD POISONING. Suffering still today 3 days later.[[ENDHIGHLIGHT]] Will never return as my other friend received it as well from this location about a month ago. [[HIGHLIGHT]]Be careful and check your food. Love Chick-fil-A in general but don't want anyone else dealing with this as it is terrible pain, this is the ONLY location I've ever had this experience with.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Please do better with the food you are serving people!!!![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Best Food Around.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I highly recommend stopping by for Nuggets and Cookies.[[ENDHIGHLIGHT]] And fast service is always provided. read more

THIS LOCATION OMG. They had so many customers. The place was full. They have great business. What's even better though is the service! I'm dumbfounded by how they kept their cool with people literally harassing them about the wait. This poor girl Ana was being yelled at "HEY ANA BANANA. HOW LONG IS THE WAIT GOING TO BE. THIS IS CHICK FIL A. THIS IS RIDICULOUS." Poor girl honestly. She kept her cool so well. I don't think I could've done that. On top of ALL of this, they still got our food perfect and spent time with us to make sure we had everything and the workers are so down to earth. Holy moly these people need to be recognized for all of this. Everyone here needs a pay raise with the way some people treat them. If you have time to wait, I would stop here. 10/10 read more

Restaurant was open for mobile orders on the app, but when we went to pick up our order, there was a note taped to the door saying they were opening later in the day. Went back to try to get a refund and was told to call the Chik-Fil-A cares number. Called the number and they are saying the restaurant has to issue a refund. Just A Frustrating Mess. Edit - After 4 phone calls to their "cares" support team and a few emails back and forth, a refund was finally issued a week and a half later. Leaving 1 star because it accurately reflects my experience with this location. read more

Ordered a Honey Pepper Pimento Combo. Girl at register asked us to wait at register for food at least 10 minutes. The sandwich was uneventful it had very little pimento on it. read more

Ordered an ice cream cone and they gave me a large swirl! Lol. Very friendly staff and great attitudes.

[[HIGHLIGHT]]We enjoyed the food and service![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Exactly what you would expect from chic fila - great job![[ENDHIGHLIGHT]] read more

Amazing food and very respectful staff. Yesterday a staff member named Christian went out of his way to get us stuff multiple times. He had a smile on his face the whole time and was so polite. Its amazing to see such young children with the mind set to work know a days. Keep up the great work. We will be back. read more

This is the worst Chick-fil-A I've ever been to. You can only do mobile ordering (can't pick up inside) and once you get in the drive thru you're trapped. We ordered breakfast and got in the line at 10:10. By the time we got up to where we could scan for our order it was past breakfast time. Aggravating. I now realize all the people getting out of their cars and walking up were probably scanning in their orders. Maybe that's what makes the mobile line go so slow? Either way it's ridiculous. Most Chick-fil-As have employees working to move things along but the 2 I saw were talking to each other and not paying attention to the line. As of right now we've been in this line for over 40 minutes. If you are on your way in or out of town skip this spot unless you have 45 minutes to waste. read more

Update: We have been back a few times since opening day and can definitely see improvement. It's still not the astounding service that chick-fil-a is known for, but with time they might get there. Still don't recommend going through the drive through if you're in a hurry. read more

They got my order completely wrong. If I wanted to order a spicy chicken sandwich I would've, I hate the spicy chicken sandwich I want to throw it out the window. They also took forever and nobody was in line, whoever owns this is Chick-fil-A needs to fire every employee because now I came enjoy my chicken sandwich that I wanted normal but now of course it's spicy because people that work there need to be educated. read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - Defuniak Springs, Florida

Fries way too salty. Chicken was over cooked and dry. Drink order which was upcharged was wrong

Shrink-flation Is a huge thing. It's actually a joke at this point. I ordered a chicken biscuit and the size of the chicken and the muffin might as well been for a toddler. The lords chicken is stealing from you. read more

Super bad overall and we went in the drive through and the line did not move for 15 minutes, we didn't get our food til 20 minutes later. There were not a lot of people but it seems like they don't know how to run a fast food restaurant. Prices were overly priced. read more

Skip at all cost. Worst run Chick-Fil-A ever. 55 minutes for a drive through mobile order. Awful management. They need to lose their franchise. read more

Omg they have 4 people in one lane looking at their phones instead of taking orders. They have in person taking orders. And a whole barely used lane for mobile orders. I have never seen a chick fil a that I had to wait so long. I would recommend opening both lanes and spreading out the staff that take orders . Like all other normal chick fil A. read more

One of the managers were off duty and went to the drive thru to order. We had been waiting about ten minutes then finally went to the end where you get your food! About three of the employees kept going to her car window talking and laughing while the food was being made. Finally she moved up alittle and then she blocked everyone behind her to walk back into chik fi la. Finally they brought some more food to the car and the lady in the passenger seat was made to get out and move the car so everyone else could leave. The car infront of us kept laughing and chatting with the young man working and also wouldn't move out of the way! Love Chik fi la but I don't have 45 minutes to be in the line for everyone to be laughing and chatting the day away! read more

I recently visited this Chick-fil-A and unfortunately had a disappointing experience with the service. Despite the usual efficiency associated with the chain, this particular location seemed understaffed and overwhelmed. The wait times were long, and the staff appeared frazzled and disorganized. I ordered a chick-fil-a biscuit for breakfast at 10:15 and when i got to the restaurant to receive my order they told me that they were out of biscuits and were not going to make any more for me but continued to hand them out to other orders placed in the line after mine. I hope they can address these issues to maintain the high standards Chick-fil-A is known for. Never coming back here though. read more

Drive-thru absolutely terrible. Expect to wait 20 minutes or more. Everything about it very unorganized. This franchise needs major assistance or it's going to fail. read more

If I could put no stars I would. Their service is horrible and their employees are rude and will hang up on you if you call. I called to let them know my Door dash order wasn't complete the little girl was rude and hung up on me saying there wasn't a manager for me to talk to. I will never step foot in this place ever again. read more

BEWARE OF MOBILE ORDERING! Everyone is very pleasant and nice however the only two times I've gone, it took 30 minutes to get our mobile order (even though we ordered ahead of time and scanned when we arrived) and once our orders were done (after the 4 cars behind us already received theirs)... the orders were wrong. I would just suggest going through the regular line or go inside, you may have a better experience. read more

They are always so friendly and the food always comes out on a timely manner. Skyla was so helpful and was very kind. We will be visiting again. read more

Both the food and service were excellent, and though it was quite busy, everything was nice and clean! Every associate we encountered was very pleasant and helpful. read more

the service was not on its game today, charged me extra for whip cream and a cherry which i did not end up getting and no silverware to eat my salad with. read more

favorite place. love it a lot many people should go because i love the food it is amazing