I've visited this location twice this week and have been disappointed both times. Both visits were for a milkshake and I did mobile order thinking that the wait would be shorter. Tonight, I ordered at 828pm via mobile app, received a notification at 830 that it was for, and waited over 15 minutes until I noticed the cars behind me were getting milkshakes and food. I called the attendant over and he said he would check on it. He then told me it was put in the wrong spot and was melted, would I like another one. Chick fila I am a patient person but the new system is not working. Customers should not be sitting there for over 15 minutes for one item, especially when it wasn't busy. I'm going to take a break for now. read more

Staff was hopping to keep the tables clean with the turnover. We totes skipped the line and went for mobile app ordering to speed up the process. As always the food was hot, fresh, and delicious. Can't go wrong even when the lines are heck-a long! read more

Hardly need to leave a review. This is 5 stars for a fast food option. Everything is great and this place has an excellent culture. Service is 1st class including thank You's and attention to detail. No surprise that they are always busy read more

It was very busy today. The line was very long. Staff were very stressed. And the customer service was not what I am used to or expect from Chick-fil-A. The staff was not very friendly. It appears aa though they needed more help and workers to make the line shorter and faster service. No one asked me what I needed when I was standing at the counter waiting for a refill. I waited at least 6 minutes and then finally the assistant manager, Aubrey, helped me. True trash cans were overflowing and needed to be emptied. I am a HUGE fan of chic Fila but my experience today was very disappointing! read more

very disappointed. I have been trying to reach someone i think since last week. This is the second time they have messed up on orders. First it was my chicken wrap meal and they did not give me the avocado mayo. Which defeats the whole purpose of the wrap i ordered! Then we went back last week and i ordered two more avocado chickken wraps and again!! they failed to provide the sauce. So, three times thet have messed up and i havent recieved any money back because no one answers. I am going there again today with family. Let's see how well they do. I'm going to try to call a few times before. read more

This place is falling apart it is pretty clear that everyone is just here for a paycheck. I have been waiting 30 min for a catering order that I was told was ready to pick up. When I showed up they told me they had to cook it after I waited 15 minutes for someone to even acknowledge my presence. read more

Like most Chik fil A locations, the staff are always very friendly and go out of their way to help you. The food is excellent and the restaurant is very clean. I've never had a bad meal here or anything to complain about for that matter. read more

Do I really need to say anything? It's Chick-fil-A. The service here is the best I've had at any chick-fil-a. They are super, super fast, and super friendly. That speed comes in handy, too, because the lines wrap around the parking lot at lunchtime. Crunchy, juicy chicken on a buttery bun with melty cheese. Good Lord, it is 9 in the morning and I want Chick-Fil-A now. read more

I do love me some Chick-fil-A! Fast and friendly service with a "my pleasure" to boot. My only issue is, where are the spicy nuggets? You can get a regular chicken sandwich or a spicy chicken sandwich, but nuggets- ONLY regular. Oh well. Try the BBQ sauce on the fries, my fav! read more

As ever chic file a I've ever been to this one has incredible service, great food, friendly staff. Incredible for fast food chain

Do not recommend going to this chick fil a. Ordered here numerous times and every single time something is messed up whether it's the wrong item, missing items, or a completely wrong order. Tried one more time to give them redemption and yet again we are disappointed. Got the completely wrong drinks we ordered as well as no sauces asked for. Really gives the corporation a bad name read more

What can I say.. nice food.. could be more cheap. Love the spicy options and their lemonade is really good. The staff is always helpful and they also have a playground for the kids. Nic3 job. I honestly recommend it for sth quick. read more

I'm not a giant fast food fan, but Chick-fil-A is a one in a while treat. The service is tops for fast food, the food is pretty good, drinks are quickly refilled with no hassle, and you get everything served hot. I am friends with a person who used to work for BK and he always complained about how he could never compete with CFA for quality, meal prep, etc. I had to knock down a star because the parking lot is insane pretty much all the time - with people backing up onto Lancaster ave and if one wants to sit inside, no matter what time of day, there will be 10 million people in there with you. read more

I love Chick-fil-A but this location can never give me my complete order. I understand the occasional mistake and can easily over look that, but the last 4 times I have been to this location something is either missing or wrong. Today I got zero fries with any of the meals. read more

Unbelievable service. Nice people. Seem like everyone gets along. Didn't even eat the food yet. Not even worried cus I know it'll be good

sat in line 45 minutes because the "order equipment wasn't working". while our lane waited several cars asked if the guy in the other lane could take our orders (at this location once you're in line you can't get out- so we were boxed in). the guy said "sorry that's not my lane" while he just sat there- lol. not kidding. after everyone was upset the manager came out yelling at us and refused to serve all the cars in the lane! wtf?!?! never seen anything like it but I'll never spend my money there again. read more

Great place. Service is always performed with a smile. While the drive through line is often quite long at prime times like weekday lunch, it has always been my experience that the management here goes the extra step to make sure that busy customers are met at curbside in such situations, with a way to order and pay and get you moving quickly. The line moves faster then one would think. And, the lines are proof positive of how much people love this place and its food. I have NEVER had a bad experience here and my family loves this place. The food is really tasty. The restuarant is generally clean even when packed. They bring the food to your table and stop by to ask if you'd like a refill to your drink, and, often times. to remove your tray when you are done. Haters are going to hate and I am sad to see that YELP doesn't recognize at least one really nasty review for what it is...someone with an agenda posts a crappy nasty review with all sorts of hashtags to bring down the review ratings. Sad. Thanks, Chick-fil-a and staff, and your catering is great, too! :) read more

Okay. Tonight i just wanted some chicken. just tryna eat. i order. pull around. they lose my order. i have been sitting for 45 minutes to an hour. A car next to me has been sitting next to me waiting just as long. Even though they are busy. They lost my order. Do better Chick-Fil-A read more

I went to the absolute godly chain of restaurants for dinner. This location just recently changed to a 2 lane dive through and took away their curbeside pickup. Much, much slower than before. So slow in fact that the bottom of my mobile order bag got soggy and ripped while transferring it to my vehicle, thankfully none of my chick fil a chicken nuggies fell to the ground. But it did cause my chick fil a chicken nuggies and chick fil a waffle fries to taste faintly of chick fil a lemonade. 3 stars because chick fil a has never done anything bad before today. read more

left ritas where there was rotten server went here, it was like 360 turn around no wonder the lines are so long, its worth it!

Besides having the world's best chicken sandwich, I love going to the Downingtown location (which is right down the street from where I work) because the people who work there are WONDERFUL. The staff is very friendly and attentive, and they even come around to ask if you want a refill on your drink or anything else. It's also a very clean and bright environment, which is great for my lunch break, and very kid-friendly. Closed on Sundays, but how many major corporations really care about their people getting to spend one day a week with their families? I give them credit for it. read more

This is the dirtiest Chick Fil A I've ever visited and have been to numerous locations throughout the country. Garbage and food all over the floor and every garbage can was overflowing so it was impossible to throw away your garbage. The bathrooms were atrocious. Hire more staff to keep this place clean. read more

Always love this place. Friendly customer service. I love that they have someone out on the floor to greet and get refills. Always clean even the restrooms. They occasionally get orders mixed up but always compensate you with a free coupon of some sort. read more

The food is delicious and tasty. Always hot and well cooked. My only complaint is that, at most times when I go through the drive thru, they NEVER offer me any sauces or condiments. Very sad. read more

While the food may be delicious and the service impeccable, there are three major factors that people seem to be missing here. The first being cost. Within the last few years, the prices have grown in leaps answer bounds. When this location opened up, the price of the chicken sandwich has gone from about $2.09 upwards of $3.09 per sandwich. For a 12 piece nuggets value meal is well over $7.00. These prices are too savvy for someone on a budget, someone that wants more than just a sandwich, but doesn't waste the equivalent of a half tank of gas for a meal. The second thing people are not looking at is the drive thru. On a good day, during the first few minutes of lunch, you could easily wait for more than 8 minutes to get through the line. It's even worse when the high school across the street, Bishop Shanahan, is in session. Kids from the high school go through the drive thru to get lunch. As far as I am concerned, the students shouldn't even be leaving school grounds while class is in session. The third and final thing is this. The crowd inside the restaurant. During a normal lunch, including the kids from the high school included, you can't even move through the place with a tray without running the risk of having it knocked out of your hands by kids running around or people that are just plain rude. If you want food, go cook yourself. read more

place is terrible ordered food threw the drive threw no one eles was in frount of me and took over 30 minutes and didn't get straws and sauce read more

Great restaurant and location. Please if the manager or anyone working with chick fil a please ask the cashier Tianna of a lady who paid for my meal at 1:04 10/12! I really want them to show her appreciation. I thanked her a million times I couldn't believe my card not going through. But her act of kindness will encourage me to give one today! Thank you! I'm sorry I did not get her name read more

Love their frozen lemonade. Their salads are great. Service is always good and professional, even when it is busy. They do a lot of promotional activities in the community. read more

Everything is done nicely at this place. May want to keep an eye on the hand sanitizer supply, and have a couple more outlets, but it's a great store. Even the kid noise is minimal (awesome). read more

I can only echo the positive remarks, this place is great. The food has quality written all over it, and they host a lot of community events/fundraisers! A great asset to the community! read more

I love chick fil a but after a lacrosse tournament I went to this location and when I got my food I found I was given fries that were still frozen. Undercooked and frozen read more

Their customer service is right on! Very nice , helpful staff that go way above the normal fast food help. Food was the usual Chick-fil-A good. read more

We always have a good experience at ChickFilA. Polite service and yummy food--it's a win-win! My fave place when I'm in the mood for a chicken sandwich, hands down. read more

I had never actually tried chick fil a before and just had my first sandwich. I must say now I know why so many people love it. The staff was awesome and the place was very clean. The waffle fries were very good too. read more

I was disappointed that I was not advised about the free meal today for Black Friday when I ordered my breakfast this morning. My friend and I came in before 10. read more

Just like Royersford this restroom is nasty and disgusting. Upon complaining to management I was accused of seeking free chik fil a cards for a free meal. No I was concerned about hygiene. Oh well. Lost a customer. read more

I've been to many chic fil a restaurants. Every single one had been so friendly..except this one. I give it a 3 since there's a few that are really nice but there's a few employees that are RUDE AND DON'T SMILE. Like these 2 hate their job but oh well read more

I'll start by saying that I don't have high expectations for any fast food place, but I somehow this place continues to disappoint. The food is what it is, but the place is always dirty as hell...tables not cleaned, floors are filthy. Gross. Shame in me for thinking they'd get there act together. read more

I wish I could give a higher rating, because the service here is excellent. My orders have always been correct, and the staff are polite. However, I simply don't care for their grilled chicken options due to the unappealing seasoning, and the waffle fries tend to be soggy. The rest of the menu might be better, but I can't try it because of my dietary restrictions. read more

I crave the Southwest Salad weekly. So fresh, so delicious and I never like salads from chains like this because they're rarely fresh in my opinion. Now that it's colder out, I'm also lovin' the convenience of stopping in and purchasing four chicken soup, for an easy and quick family dinner. Really good if you haven't tried this soup. read more