Worst Chick Fil A ever. I hope they monitor reviews and take action. Front service was rude. Definitely not an it's my pleasure attitude. Ten employees standing around and the counters were sticky from drinks. Manager in blue shirt was grouchy and didn't feel good. Bathrooms nasty and stinky. Someone needs to come fix this. You expect a certain level of service with the Chick Fil A name. read more

How in the world can this be a Chick-Fil-A? It's literally the opposite of every other CFA experience. Sad too because It's only 8.8 miles away from the corporate headquarters so there are no excuses for limited oversight. I've never seen a store this bad and it's been this way for years. The place is dirty, the grounds are poorly maintained, the staff is rude & unprofessional. The drive through line is so poorly designed, I saw a handicapped parker almost back into another car just trying to get out. Is this all they think the people in this area are worth and deserve having? read more

This place is a sh** show. They got my order wrong (that I can get past) but my chicken cool wrap was made wrong, my kale salad was missing the nuts and accoutrements , the only thing made right was the fries, which I did not ask for but was charged for anyway. My partners order also didn't taste right , this place is off in food flavor. The sidebar with napkins and sauces was empty, guess customers can't be trusted here. Top it off the bathroom was out of Tp & didn't know till after I took a potty break. Never have I ever been to such a quality lacking chik fil a. read more

Horrible and RUDE unsatisfactory service by FOH Tamara. I treated my daughter to a light lunch at Chick-Fil-A. We both ordered a spicy chicken sandwich and I ordered a Cobb Chicken Salad without bacon. It was poorly made. It was missing tomatoes and barely had the other toppings. When I went to the counter to inform the cashier she informed the FOH Tamara who immediately gave me a nasty attitude and told the cashier to take my salad from me and threw it away. I requested to exchange my salad for a Market Salad and Tamara only wanted to issue a refund. read more

I'm going to make this short and to the point. Ordered a salad and sat in the parking lot to eat it. Halfway through the salad, I find a dead fly in the lettuce. I bring back the salad with the receipt and the manager is contacted. Manager: "I'm so sorry, but there's nothing I can do because you ate some of the salad and we didn't see you in the parking lot." So no refund or anything to compensate. Very disappointed with management and how they handled this situation. read more

Chick-fil-A - Bug in salad - Fast Food Near Me - East Point, Georgia

See all

This is the worst Chickfila I have ever been to. I have been working in the area for the last several months, and have yet to experience the regular standard of service at other locations. I can look past the reeking pot odors in the parking lot and drive thru, but the basics of getting your order correct with decent service is something that I can't. They never put enough ice in when you order tea. They haven't realized when you have a warm liquid and pour it over ice, the ice melts faster. I have even tried asking for extra ice, but that doesn't work. I've seen more than once the person scooping ice, using the cup to do so... violating standard health regulations. Use the ice scoop!!! Multiple occasions the condiments I have asked for don't end up in the bag. You're lucky to get a straw. And heaven forbid you order something like soup or salad that requires a utensil to eat with. This morning the shift manager came out to the drive thru yelling at the employee taking orders. I still didn't get enough ice, no straw or salt. Sad state of a restaurant, especially being so close to the original (which gets it right 100%) and corporate headquarters. I will not be coming back to this location. read more

Girl taking order was extremely rude in the drive thru. This is the worst experience I've ever had at a Chik Fila

Do not use this store! I place an order at 8:44 am on the mobile app. I received my food at 9:04 am. Five employees stood at the door when I entered the restaurant, talking loudly. After waiting for the food, I found it awful. I will not be going back! read more

Ordered a carry out meal (12 ct grilled nugget meal) during the evening rush and when I got home realized I'd only been given an 8 count nugget. Called 3 times (once every hour) and no answer. Went thru the drive thru for breakfast the next morning and told them what happened. The girl grabbed the manager who said hold on a moment and closed the window. The girl came back out and snappily said "since you don't have the food we can't do anything for you' and closed the window. So much attitude and I just wanted to be compensated for what I PAID for. So freaking irritated with the attitude and lack of respect. Won't be coming here again. read more

Yeah... this is the worst Chick-fil-A in Atlanta. The food was fine, but every time I've been here the service is slow. Today it wasn't that bad since I didn't go through the drive through. When I went in, a manager was SCREAMING at at employee to clock out and grab her things, presumably firing her, and making a huge scene in front of the whole restaurant as well as making threats about taking her outside and fighting her if she didn't clock out at that moment. It's unacceptable to treat employees this way, and it's extremely uncomfortable for everyone there. read more

Horribly slow service .and they still manage to get the order wrong....on top of that my food is cold (sandwich and fries)..I ordered a combo which came with a drink..I took one sip and had to spit it out because it was just carbonated water...horrible..this is by far the worst Chick-fil-A experience I have ever had.. read more

Chick-fil-A - Drive through 40 minutes wait - Fast Food Near Me - East Point, Georgia

I had to give this location 5 stars! Went into the restaurant today to place a very large order that consisted of a variety of food choices. Trinity was my cashier and I must say, she was very pleasant and patient with me. When I had a slight issue with my order, the store manager came quickly and rectified it smoothly and without any frustration. Thank you to the entire staff that ensured I received a "My Pleasure" type of experience! read more

I Generally, love Chic-1 Fil-A. They get customer service right mostly all the time. CFA on Cleveland Ave. Has to be the worst location I've ever been to. The logistics is all wrong which makes the wait time ridiculous. I waited in the drive thru 45 minutes just unreal. Upon receiving my order my fries were all burnt and dry with no salt in sight. Never again will I visit this location. read more

Chick-fil-A - Fast Food Near Me - East Point, Georgia

If I could give them zero stars I would, never have I ever been to a chick fila in all of the United States that was out of so many things, it was 915pm, they were out of nuggets, strips, lemonade, ice cream, bbq sauce, Polynesian sauce and more, everything I tried to order they were out of, horrible. They prob should've just closed down for the night, definitely disappointing. read more

I went to this location twice this week and it was very underwhelming. definitely nothing like the brands normal service. I pulled to the drive through with zero people in line and drove around the building on Tuesday 7/2. by the time I made it around another car pulled up to the mic to order and did not drive around. today 7/5 I chose to do the same and while at the mic the lady made me drive around just to pull back up and place my order. nobody in line and was a waste of my time. I asked why they didn't pull the cones past the mic to prevent people from cutting or why they didn't do the same to the person on Tuesday and she said have a good day and closed the window. very disrespectful. read more

If you think of this location as the outlet version of Chick-fil-a , you'll be fine! An outdated & unkept location. The first time I visited they didn't include my side kale salad as they were out. The second time I visited they didn't include crackers because they were out. Even the chicken noodle soup gave outlet mall vibes. It was absent of the hearty portion of chicken & noodles. It's very clear this location is ran by high school kids. It feels like corporate abandoned it. read more

Chick-fil-A - A dirty restaurant on a quiet Wednesday evening - Fast Food Near Me - East Point, Georgia

Service is horrible. This is the rudest chick-fil-A I've attended. The person at the drive thru was very rude , which caused me to leave without my food. I don't want to order food from someone with a nasty attitude. read more

The service was great. They originally forgot my daughters ice cream and then immediately corrected the order. Great service and it was fresh! read more

This is the worst I have seen. I waited 55 minutes in the drive through line for some grilled nuggets. We used the app to order. We saw about 8 employees when we pulled up to the drive through. We could not cancel the order which is the only reason we stayed in line. my husband ordered a crunch kale salad, which they had no more. I am glad we checked the order prior to driving away. We had to ask for a replacement salad since we couldn't get a refund. Never again. read more

This specific location always tends to mess up my order or forget things and it has happened several times. I love chick fil a but this specific location just does not compare to other locations I have been to. read more

It's shocking to me that this location is interested in expanding. They need to shut it down completely. I came here for the first time in over a year because the drive-thru line was mostly empty (not surprising given how horrible this location is). It still took more than 10 minutes to get through 3 cars. Then they managed to completely ruin my order. I'm missing multiple items and my daughter didn't get her food at all. I made the mistake of giving them another try and I seriously regret it. read more

This Chick-fil-A is subpar compared to the standard set forth by the company. Things started off bad when the clerk began with complaints about the bare bones food available. Luckily, or so I thought, I was served what I wanted. I ordered a large number 1 and my passenger ordered Mac and cheese and a large lemonade. What I received was 2 chicken sandwiches with cheese (I hate cheese on my sandwich). The fries were cold and the lemonade tasted like the bottom of the barrel. I thought I would never say these two words in a sentence describing anything from Chick--fil--a, but here goes nothing. Chick-fil-a on Cleveland Road in Atlanta SUCKS! I'm out!!!! I wish it were possible not to give a star at all. Whack service and whacked food--uugghh read more

The energy walking in was awful. Never have I experienced a Chick-fil-A that didn't greet you. No one was nice, The fries were old and just sitting there.. it was a entire Mcdonalds experience. It was a weird to experience the excellence void at Chick-fil-A. Never go to this location. Tables weren't clean, the line was long. This is my very first written bad review in life. It was that bad! read more

That was the worst Chick-fil-A experience I've ever had. I nicely and respectfully walk into them making fun of my name (how to pronounce Lagina) and then they didn't even give me any condiments or fork, and I had to go back in and get it. Another customer was rudely aggressive while I was trying to pick up my food and the chick-fil-a worker didn't correct his behavior. They were apparently familiar with each other. I'll never return to this location. I live in Marietta anyway. read more

Worst service I've ever had at a Chick-fil-A. Slow as Christmas. I placed a curbside order and waited on it for over 20min. And it was only 2 items!!! No smile. No my pleasure. The absolute worst. I'd I hadn't paid in advance I would have just left. read more

I visited this location today for breakfast. I stayed in line over 30 minutes and received nothing. I spoke to the employee who took my order and she blamed short kitchen staff. After waiting an additional 10 minutes or so, I called into the store to speak with a manager to gain more clarification. Well, a manager didn't answer, Dexter did. Dexter proceeded to tell me that "first of all the kitchen is short staffed." He then asked me was I in the drive thru or car side service. I told him I was in the drive thru. After that, all I heard was a click. HE HUNG UP ON ME!!! In my 20 plus years of eating CFA, I have NEVER received the level of service that I have today. I am furious right now. I understand there is a shortage; however, restaurants do not need to treat their patrons rudely. Needless to say, I am at work now -- with no food. read more

Ive been in this drive thru for 25 mins. My order was just taken.... and it'll be at least 10 to 12 more mins til I get to the window to pay. It's a Monday nite. I want do this again !!!! read more

Chick-fil-A - Long wait. - Fast Food Near Me - East Point, Georgia

I recommend avoiding this store location at all cost unless you are ok with waiting 30 to 45 minutes (no matter what time of day) in the drive through line. The operations do not function according to the organization's standards, and for that reason, I can only rate this store with 1 star. I can't make sense of why they don't know how to complete orders efficiently. Time is money so I will take my coins elsewhere. read more

I ordered a breakfast meal through Ubereats and what a disappointment !The Uber driver got to me in 15 min from the time I ordered my food so I know this has nothing to do with the driver but has everything to do with this establishment. The hash browns were not fully cooked, the chicken biscuit bread was flat and hard like a cracker and it didn't taste like a biscuit. I had to throw away my entire meal. And I was so upset which is why I didn't take pictures. I'm super disappointed in chick fil la. They literally serviced me what it appears to be old food. read more

If I could've chosen Zero stars I most definitely would've. I will Never make an attempt spending my money at Chick Fil A Ever again....I visited this location just to receive Hard overcooked, Cold fries and Hard overcooked nuggets, AND once I received my meal at the window I'm told we don't have any sauce available AFTER I asked for each sauce after being told one by one each sauce wasn't available and then told to buy a 16oz...Like really? This location is by far one of the absolute worst and for that reason I will not spend money where I'm not appreciated! read more

I WILL NEVER RETURN TO THIS CHICK FIL A! A grasshopper jumped out of my salad! Although there were no other grasshoppers in any other salads to their claim, I am TRULY DISGUSTED that one came out of mine! I also was not offered a refund until 1 MONTH LATER, in which is a "meal card" that I inconveniently have to go pick up. Absolutely TERRIBLE customer service and lack of empathy for loyal customers. I will never be back. read more

Chick-fil-A - GRASSHOPPER ALIVE AND WELL! - Fast Food Near Me - East Point, Georgia

This has to be the slowest CFA In ATL it's terrible. The food is good of course, but again if you have 1hr to wait go for it!

If you have tons of extra time and don't mind waiting for 38 minutes in the drive though line, this is your place. How is it that every other Chick-fil-A I've ever been to has consistent, fast, superb service and this place didn't get the memo? Cold fries, wrong order. They couldn't even manage a "my pleasure". One star is very generous. read more

The food and service at the Cleveland Ave store is excellent! When I order from the app my order is what I asked for. The staff is friendly and courteous to my needs. They greet you with a smile and always say it's my pleasure!!!! read more

One of the worst locations I've been to. Consistently low quality food and customer service, and nearly every time they give me the wrong food. read more

Not chick fil a service at all. Employees were rude and in a bad mood. Can't believe a Chick Fil A can even stay operating at a 2 star Yelp average read more

Food was good and service was friendly. Delivered to my table pretty quickly. Love the area. Lots of other restaurants and shops around. Easy access to hotels. There is a lot of construction in the area. Only downside was there were a lot of homeless people in the morning. Sleeping in the restaurant and asking for money read more

Chick-fil-A - Fast Food Near Me - East Point, Georgia

Horrible Service: There was no one in the drive through line so I went to the drive through speaker. There was an employee speaking loudly from the side saying I need to drive around (to the window I presumed). When I made it to the window the line had grown. After explaining the situation to the window employee they just said I had to drive around again. I said that they need to fix the situation with employee to clear up what is supposed to be done when going to the drive through. The manager (most likely a Beyoncé fan) just dismissed me with a snear and repeated that I need to drive back around. So I'm guessing they have their own way of taking orders. Unlike the other HUNDRED THOUSAND PLUS drive throughs in the world. I could have sat their and argued but why waste the time when I could be typing a yelp review? I'm sure this is part of the reason why CFA is so popular and probably the reason why I never go in the 1st place. Guess I'll give that gift card to someone who knows the secret handshake code to get food from there. read more

This is easily the worst chick-fil-a I've been to in Atlanta. There were water spills on the counter, no decor on the tables (other locations have a vase with flowers on them) and the service was subpar. The servers were bumping into each other, workflow seemed disorderly. One of their POS systems went down and my server had to go find the manager. She walked around the building hunting for this manager for a long while. When the manager did come, he didn't apologize for the wait or the system, just asked me to move to a different system where he took my order a second time- incorrectly. Unfortunately I didn't realize I got the wrong thing til I got home. Won't be going to this location again. Chick-fil-a is known for hospitality, this was not it. On the bright side my server was sweet, and the food that I did get correctly was good. . read more

Chick-fil-A - Fast Food Near Me - East Point, Georgia

Upon arrival, there seemed to have been a dispute between the frontline employees! I noticed several customers waiting which should've been my sign to leave! The usual cheery, upbeat staff environment was definitely lacking! Everyone seemed frustrated including the customers! In the 26 minutes that I waited, it never seemed to turn around! More and more people kept coming inside and in the drive-thru wrapping the mine around the property! I seriously hope the service improved and the day got better for that location! read more