They get your order wrong even though they repeat it to you, they make you park in front for 10 minutes and while 5 cars behind you get their food first, maybe I'll go again to give them another shot since they just opened but I hope they improve their service and communication P.S I really enjoyed the Polynesian sauce I didn't ask for they threw in the bag but it was terrific so thank you !! read more

Been a customer for many many years Chick-fil-A decided to stop by at this El Monte location and placed an order. The food was outstanding temperature control is up to the specs. Restrooms were clean was spotless not just because it's new building but because people maintain it when I got my order, a young lady by the name of Bianca brought the food and without a word she brought me extra condiments that I asked for it was a great experience her timing personality brought a warm welcome . Thank you, Bianca for servicing your customers the way it should be.... read more

Came here for an ice cream sundae! Awesome service and clean interior. So spacious inside as well!

Food and Service is always great! Chicken tenders and Chicken sandwiches are my absolute favorite. I can't say anything bad about this place, that's how good they are. read more

horrible experience. workers should make sure the order is correct. i as a customer shouldn't have to double check your work. got my order wrong and i cannot do anything about it because i wasn't even given a receipt. do fucking better 0 stars if it was possible. read more

Food was amazing and the seating was nice I love the place and it was just amazing. From my son.

I decided to come back and give benefit of the doubt. I regret it. I went for breakfast via drive-thru. It took 30 minutes for them to take order and provide me with my order. 30 MINUTES! The other chick fil a locations I've been to take about 5-10 minutes to take my order and provide it, even when there's a long line. I ordered the breakfast biscuit meal. They let me know there is no hash brown and if I wanted either a berry parfait or fruit cup. I asked the gal if it would be extra charge as this is an inconvenience on their end. She said that they would be able to discount it. I said that's fine. I go to pay and they charge it full price. I didn't realize it until after. I go home and the berry parfait is only filled half way the cup not even full. At first I had thought I was a bit harsh in my last review but not much has changed. They still don't have the greatest attitude. It also shouldn't take 30 minutes to order and get your meal. Fast food isn't a hard job either (I used to work in fast food years ago). I really hope that management can control/better their employees. Especially because they aren't cheap anymore. read more

So excited to have a Chick-fil-A near us. My review is only in hopes that they get better. I get it. Their new staff is in the training. This is my second time going through the drive-through and this is the second time that I asked for Chick-fil-A sauce and I get none . For everyone coming to this location just make sure you check you bags to make sure you get what you asked for before you leave the drive-through . my first visit the drive-through the worker was completely lost, but it's OK. I understand . this time around customer service was great. read more

Our family had a greeeeaaaaat time dining in here!!! This new location totally deserves a 5 star. Everything's perfect and everyone's super friendly. Highly recommend!!! read more

Chick-fil-A - Fast Food Near Me - El Monte, California

I was excited to try this new location in El Monte and it definitely lived up to my expectations. I was going to go through the drive-thru but opted to go inside instead. Viviana and Anet were super helpful. Some of the best service I've ever received at a Chic-fil-a, and that's saying a lot. They made sure to say "my pleasure" after every sentence. And of course, the food was tasty and fresh as always! This location will probably be my go-to spot now. read more

Went to this chick fil a, pulled in the drive thru. It was slow, only 2 cars in front of us who both pulled through to the window as I began to order. Gio serviced us. I asked if they had a menu we can view, the laminated menu they typically carry when they walk to your car. However, I seemed to inconvenience Gio by asking for this as he walked off rolling his eyes and throwing head back. Sorry Gio, not everyone who visits Chick fil a knows the menu by heart and some of us need to view the menu and what is available. I pulled up as the line started moving and Gio handed me the menu and I politely took it from him, and he then said "or you could just look at that one" gesturing at the drive thru menu. Which was not possible for me to look at with cars in line when I initially asked for the laminated version. I pulled up though and we looked over the menu as Gio walked away rolling his eyes and scoffing again. After about 2-3 minutes Gio walked up again "for *my name*?" With a sigh and eye roll added to that statement. I said yes. My boyfriend let me know what he wanted, I order it. I then began to place my order. I asked for Mac and cheese, and was not informed it was unavailable. Maybe you could do better to inform people if you kept your attitude in check, but I digress. Eduardo? Edward? Ed (skinny curly hair with an attitude) came over since Gio somehow could not pull his attitude together and input the sauces I asked for and messed up my order. Ed informed us, while laughing, yeah you cannot get the Mac and cheese. I only knew it was unavailable because he joked with Gio that he let us order it and not because I was politely or courteously informed that it was available. We paid and as I drove off Gio and Ed both walked away rolling their eyes and scoffing. I'm sorry that I inconvenienced you by expecting you to do the very basics of doing your job. I wouldn't normally care about people's attitude at work, sometimes we have bad days. But I did nothing but ask for a menu and was met with a disgusting level of unprofessionalism. That kind of attitude won't get you very far Gio. I've been to plenty of chick fil a's but this one, not been here long, left a nasty impression. No wonder there is rarely a line when employees meet you with disrespect and not the friendliness expected and praised by chick fil a. At least the food was decent, not worth the energy of these two employees though. read more

Ordered my Chick-fil-A order through the mobile app as a pick up and Cam was so nice to help me out by bringing it all the way to my car! Such a nice gesture! Overall the food was great and service was awesome too! Looking forward to coming back! read more

Line went by quick, friendly staff, ordered the chicken strips, they were not crunchy at all they were very soft, I was able to smell the seasoning, I ate a piece and was concerned that it might be undercooked, I hope I don't get sick, not sure how long they've been opened. I probably won't be going there again until after months go by hopefully they improve. Sorry read more

NEVER COME TO THIS LOCATION AGAIN!! I came here to get my usual meal; I'm ordering and I asked for chick fil a sauce and polynesian. When I finally get home I'm looking for the sauce and I see barbecue sauce, I'm thinking they just added it but then I didn't see the sauce i actually had even ask for?? YOU MUST not really care or even know how to work to EVEN think that polynesian and barbecue sound the same. ALSO to top it off i see not ONE BUT TWO HAIRS IN MY FOOD !! this is now deal breaking! HOW DOES THAT HAPPEN ?? El Monte CHICK FIL A ALWAYS MESSES SOMETHING UP JUST LITTLE TEENAGERS TRYING TO MAKE MONEY BUT CANT EVEN DO THEIR JOB RIGHT‍ I get mistakes happen but to this extent ?? THE SERVICE WAS HORRIBLE AND DONT EVER COME HERE. read more

The food was good but the experience was not so positive. I asked questions at the window and the employee (think her name was Connie) working there looked at me like in a nasty way and proceeded to answer my questions with attitude. I was shocked and really held my composure as I had my child in the car. She was rude that even her teammates looked embarrassed. I felt so bad for them but appreciated their help. Brian was kind and made up for all the "my pleasures" Connie forgot. Connie please be nicer as the customers are what make the business run. read more

I went last week through the drive thru and was greeted with an awesome and friendly person. He took his time with me and answered all my questions. Absolutely the best customer service I've received from any fast food place. Shout out to Angel in drive thru, what an absolute legend he is. I will definitely be going back just for him! read more

Desiree and Alyssa were at the registers absolutely cooking. They were locked tf in and handled each guest with efficiency. They will bring peace, freedom, justice, and security to their new empire. read more

Ordered a kids chicken strip meal and they decided to give my kid SPICY chicken strips. Fries seem kind of old and I took longer to my drinks than my food read more

Every time I visit this restaurant I have to check my order when they give it to me because they always forget something. This time it was the ice cream in a drive-thru order and when I went inside the restaurant I placed another order and they forgot to give me my drink. Even though this is close it is not worth it because of the poor customer service they provide. read more

Why is chic fil a so slow!!!! It has taken me over 30 mins just to order and get food this is ridiculous! It's literally 3 cars in front of me read more

Long wait in drive thru. Never waiting this long at any other Chic. Also they forgot to give me dressing for my salad how do you forget dressing for a salad? The chicken sandwiches were super dry. I was happy when I heard we were getting this in our city. Now not so much. It sucks! read more

Very amazing service Luis went sbeyond for me he let me borrow his charger when I needed one

Foods is always on point. My kids love their foods and their sauce. We prefer this business more than their competitors because they never go cheap on their sauce which we appreciate. Service is always friendly and hard working staffs. We will for sure come back here because my kids want to eat this all the time. read more

I went yesterday and ordered fries,shake, and chicken nuggets when I got to the window I was able to get my food they only gave me fries and my shake. So, I went back and ordered my chicken nuggets next thing you know I was holding chicken TENDERS. I went back 2 times and yet still got my order wrong. Don't recommend coming to this one . read more

This chick fil a location takes IMMENSELY LONG with-ought a doubt every morning. All I order is 2 chicken biscuits and they make me park in the side where the drive thru reserved spots are at. Along with that they are not busy at all there's a total of 3 cars, and they have 2 of us waiting in the side so 1 in the drive through line. I highly recommend going to the chick fil a IN THE SAN ANITA MALL you'll get your food fast there than here it's ridiculous considering there traffic is higher. read more

Came here last week besides the long wait &' not one greeting me I was so disappointed in how rushed the employees made me feel while taking my order. They didn't even let me finish ordering before them giving me my total and keep telling me to move forward i believe his name was adam i was also disappointed to seen Kamarra through the drive thru window with her hair down all over the place while bagging food orders. Terrible to know cfla doesn't make them wear hair ties or anything to keep her hair away from the food. read more

Great Food. Good ambiance. Good smiles. Good Location woohoo!!! very near. Cant go wrong with Chick-fil-a.

Great food, great service even on their opening day. Great location right off the freeway. I will definitely come back

It took 30+ minutes to get our food. We were the first ones to order. The workers even confused us with other people. This is bad service. NEVER COME HERE. I am very disappointed! read more

Save your time with this location they fail mobile order lines so badly. They don't prioritize their own mobile orders ill be getting my order after people who got their orders taken in the regular lane. Its so ridiculous how they try and make everything be so fast they theyll even forget to give you your order right and be missing items you paid for!!! When I asked to speak to the manager all she gave me was this cheap complimentary card yeah I bet your business hands those out on a daily!!!!!!! With the such horrible customer service you guys provide &' mistakes you guys do. Its crazy how they act big in customer service yet lack it badly and think some card for a free milkshake will fix everything. You could tell Kelsey is really unexperienced with running a business. read more

Over 30 minutes in a line what most would consider to be short at chick-fil-a. Forgot part of my order too . Worst one by far .

I was really excited to try this new location because it's up the street from my house. Don't get me wrong it was really busy because it just opened but there were 2 workers who were really attentive. They offered to go re-fill my family's drinks. You can't find that type of hospitality anymore lol. Give some props to Desiree and Hampton(not 100% sure that was his name) read more

Ive gone multiple times a week since this location opened and I can certainly say they have some of the nicest people working ay this location! Victoria is by far the sweetest person i've interacted with and she remembered my name/order by the second week! read more

They're doing great for their 4th day open, don't be mean to them they're trying lol El Monte going crazy over chick fil a opening lol they're getting people in and out in a timely matter, keep it up guys! read more

drive thru was horrible and the service was bad. You order first and the cars behind your received their orders before you. The worst thing was asked you to wait at the park lot. Never go to this place again . read more

This CFA sucks already. They try to be too fast and forget to put the food you ordered in the bag!! Also they don't prioritize mobile orders like other locations. You might as well hop in the drive thru you'll get your order faster. read more

first off, i recieved the wrong order and had to go back to get my order corrected. while waiting and later eating, i felt that this place seems to be a very uncomfortable restaurant to eat at. workers and managers seem to be very unhappy which gives off a tense environment to be around. next time i would much rather prefer to eat at my local chick fil a rather than the one off this freeway. I also saw that one of the managers would stand around and she just seemed to be in the way of all the other workers. despite the wait i would have to say that overall the food was still good to eat despite the awkwardness of everything. this restaurant also seemed to be well cleaned. thank you guys for helping me get my order fixed read more