We love Chick-fil-A but lately everytime we come they are getting the orders wrong. Tonight it was no pickles instead of extra pickles. All the wrong sauces. This was frustrating as currently you aren't allowed in the stores so there was no way for us to get the correct food or sauces without having to get in the drive thru line again that was wrapped around. We tried calling but nobody would answer the phone. Fast forward to getting home the sandwiches are RAW!!!! Chick-fil-A is pretty expensive so this is disappointing for our family. Think it's time to find a new location. read more

We ordered dinner for five. We did not receive our entire meal in the drive thru. When we returned home and realized half the order was missing, we called the restaurant. Jordan personally delivered the missing items within 10 minutes and also delivered cookies for dessert. He said he will work on some retraining with his staff. Thank you Jordan. read more

Managed to spend 45 minutes in a bumper to bumper drive through and an additional 15 waiting on my order after we were pulled forward to wait. What we ordered? 4 regular chicken sandwiches, one spicy, and 5 waffle fries. Food was great, but the wait times is atrocious. read more

taking forever and we are the only people here. what are they doing because it looks like they're just standing around

Not impressed and won't be back. Rachel was rude and obviously hates her job. I had to remind her that I had drinks with my order and she shoved the drinks in my face outside the drive-thru window and proceeded to roll her eyes while I asking for my sauce. Very disappointed. read more

Same as always when I go here. Foods prepared fat, orders never wrong, people are supa nice.

Customer service was excellent!!!!!!!! Emmy made sure my brother and I were accommodated and everything was cooked fresh!! The best part was the last bite of crispy fry with the tangy sweet and spicy sriracha! Definitely recommend this place to anyone and EVERYONE!!! read more

I feel like CFA has missed a step or two recently. They aren't saying "my pleasure" when I say "thank you" and they've mixed up my order on several occasions. Don't get me wrong, I'll still be back for the spicy deluxe, but I think the local management may need to get refocused. read more

I've been to a dozen Chick-fil-A's, this one is by far the worst. Expect to wait in line FOREVER. The other locations I've been to are far busier than this one, but the like moves a lot quicker. Hopefully they'll work the kinks out soon. read more

even the chick fil a in lakewood is better than this one. i only go here cause it's convenient but man yall mess up my order so much. rachel clearly doesn't care she messed up my order so many times now. customer service isn't the best here seems to improving in some way. please do better! it's a chick fil a! customer service is supposed to be at its top. read more

I happen to be a fan of this business. Sure it's just a chicken sandwich, but it's a really darn good chicken sandwich. Where can you find another that is better? Hard task that would be. This establishment is new, clean, has friendly staff, and is overall a nice place for what it is. My only suggestion would be to eliminate the use of styrofoam cups, and to add a guest accessible soda fountain such that you do not have to go back up to the counter for refills. I do like that you can pick up your own sauces. That is nice and convenient. We will be back. read more

This location has horrible quality control with there food going out for to-Go orders. Please check all your bags for anything missing!! Been to this location multiple times and have gone away with missing items.... food tastes good. And its close.... but really dissatisfied with quality control.. esp when you have 13 people in there working... read more

Simple note of appreciation: as I was coming in I noticed someone leaving who had a lot of food, more than he could carry. And an employee was walking him out to his car with all of his drinks. That's SERVICE! read more

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Average chicken, average facility, average location. The Wendy's in the neighborhood has a better chicken sando.

staff was rude and the sweet tea tasted moldy and watered down. i hope they do better. could have just said they're out of sweet tea instead of serving moldy tea. read more

Food is decent, customer service is great, but the drive through is always super slow, not sure why.

Went through the drive thru ordered 2 twelve count combos with extra Polynesian sauce and there was not one sauce in my bag. Frustrated I called to speak to the manager and was sent to voice-mail this is horrible customer service practice when the store was full of employees to address complaints read more

the cashier w brown hair was sassy. & they gave me the wrong drink & i had to pay more. i dont recommend. but my nuggets were good. also my drink barely had any drink it was 90% ice read more

I Love the chicken everything there. The service is always super friendly and prompt. I enjoy that they have diet lemonade and healthy side options. I go at least once a week for lunch. read more

food was alright, overhyped as always but they make pretty sandwiches. annoying little plaza to drive through to get to but it's in an alright spot. service was good bc it's chick fil a, and ambiance was incredible because this location doesn't have the scary drive thru door that lets you see the entire person who is giving the order. wasn't too busy when we went but the layout was better than other locations! read more

This place is slower than molasses. 3rd time here and its the same each time. If you want fast food, Red Robin or Applebee's is faster than this place. Terrible, will never be back. read more

This is probably my first review in 5 years. I love Chick-Fil-A but the experience I had in this particular location is terrible. I ordered spicy chicken sandwich meal (my usual) today I asked them to throw in a chicken patty. They charged me $4.74 a Sad looking party. Which was half of my original chicken patty. So I went to drive through again waited another 15 minutes because the line was so long. Are you kidding me? I don't care about the money, when restaurant try to outsmart you, it goes against all the rules that I have learned in my life. I'm standing in the line and they approached me and the person who was taking the order, had no idea how to fix this. It's almost like this is the first time they had deal with something like this. I mean come on, it's a freaking restaurant not a church. Where I'm returning a Blessing! Finally they asked me to go to the first window. Now I have to explain again to these guys, what's going on. Then they made me wait another 5 min. Manager is literally yelling at the window and saying this guy this guy. I can hear you manager?? Such a terrible and awful experience in my life. If you like Chick-fil-A. Don't go here you will find yourself in a bad environment and experience. If I could give negative stars I will. Next time if you mess the order up, offer for a coupon or something. I forgot to add one thing, yes they took the patty away and threw it in the trash right front of me. Which is perfectly fine, just don't make people wait 30 min and offer no apology or anything else. read more

This is a newer Chik Fil a restaurant! In August they will be open for one year! Congratulations on a successful first year! The food at this store is consistently high quality ! It is hot , tastes great , looks great and is served always with a smile and a my pleasure! The location is clean and well managed ! We frequent this Chik Fil a regularly and I have tasted almost every menu item ! I have no complaints with any of them! I have also had catering orders from this store for parties and holidays ! It was great ! read more

So I normally love Chick-fil-A but this location leaves a lot to be desired. They have gotten my order wrong the past three visits and normally I wouldn't care that much as long as I got enough food to equal the value I paid (I'm not really that picky) but when I get half of what I ordered and still have to pay full price, I get a little angry. So if you like paying double for your food this is the Chick-Fil-A for you, otherwise go to the one next to the mall. read more

Another visit to this location where I get home with no Chic Fil A sauce! I hate that! Also missing ranch sauce and napkins.

They have poor communication! Just know that it takes a simple my pleasure to thank the customers. Never in a sarcastic manner.

Always a top notch experience. Delicious and they do a great job. The order is always correct and the people are always friendly and helpful! read more

Great food as usual, but the service is what stands out! The staff is exceptional at making sure you are satisfied with your order and experience. Recommend this location to anyone nearby! You will not be disappointed! read more

Any time I come to this location I always get the best food!! The staff are so nice and the management makes you feel like family. I drive up from Olympia and am never disappointed! read more

The food and staff are amazing, I highly recommend it!! My meal was brought to me promptly, and tasted amazing. Seriously the best chicken sandwiches and fries hands down!! Everything was very clean and sanitary, which was very reassuring. All the employees were extremely welcoming and friendly too. The Front of House manager, Amanda, was especially fantastic when we talked to her briefly! Already excited for my next visit! :) read more

I ordered food on the app and clicked the carry out option. When I arrived, the drive thru was empty. So I went through there, as anyone would considering it's a FAST FOOD RESTAURANT. I was told in the drive thru that I was not allowed to get a carry out order through the drive thru and that I would have to come in. Well I can't reverse out of the drive thru, so I had to sit and wait in line just to repark and come in. While I was waiting I got the notification that my food was ready. Pulled up to the window and asked if I can have the food that I paid for. And was still told no and that I would have to park and come inside to pick it up. Are you joking? You can't hand me the food that I paid you money for through a window? This is the most ridiculous thing I've ever run into at any food establishment. The employees act like robots who are too scared to make a mistake. This absolute absurdity FALLS ONTO MANAGEMENT 100%. Not only for that ridiculous rule, but also for the visibly scared employees to even make an exception for a customer Burrito was sub par read more

The employees here are really nice! Line goes by fast, only takes a few minutes to get food. Great service and great food!

Visited on 5/11/22 around 8:15am. I placed a mobile order and was waiting at the drive thru counter for it. The staff was friendly and fine, had no problems there. The young kid that was working the drive thru and handing out orders and I were waiting for the food to get done, all good there. However, I was watching inside and the kid, Torbin I think? turned to his coworker and they were talking and I watched him stick his finger through his pants and itch the deepest parts of his butthole, he then turned to walk towards the window again and itched and readjusted his junk. At least he was wearing gloves. I know it happens and I get it, but as a customer that is not something I want to see. I tried to call the store multiple times to handle this issue privately and make them aware of it, but I never got through to a real person. I figured it was a first time gig for him and no one told the poor kid that some things you do at home, you just can't do at work. Sorry Torbin, you were nice but that's so gross and unacceptable. read more

Go to this Chick-fil-A A lot because it's closest to my house but over the past few times I would recommend going to the Chick-fil-A by the mall they always seem to screw up the order I've had at least 3 to 4 orders screwed up in the past two months went last Saturday which I know can be a busy day for breakfast but had to wait 45 minutes to get a breakfast sandwich which is way too long to wait hopefully they get their stuff together and get better but for now I guess driving 15 minutes longer to the mall location is definitely worth it read more

They took absolutely way too long, around the amount of time it takes to drive to lakewood chic fil a and back. They lacked the customer service every other chic fil a has, they did not know how to use the headset or something because I constantly heard them giggling and joking around with their friends in the back. I would never come back and I would not normally say I'd rate a 0 if I could. But I would, WORST service EVER!!!! read more

How can the Fircrest location be so shotty and the 38th location be so on point? I wanted to like this location but after trying it many times, our order has been wrong quite a bit. Usually, items that we pay for are left out. The drive through also takes FOREVER, even when there is only one other car in front of me, like tonight. Then they were completely out of fries, but still offering meals?! They also forget to include sauces regularly or give you far less than you stated you needed, like 2 for an order for 4 people. It is to the point where the kinks should be worked out on this location and I actually think it is getting worse overall. Save yourself the frustration and waste of time. read more

My Son (who works at this Chick-Fil-A) told me that they don't follow COVID-19 Guidelines. He told me that people have been forced to come to work when sick not matter the reason! Can you believe that... the people who make the food could be sick or have COVID-19. I would not recommend you go to this establishment as you will have a higher chance of getting sick or even worse COVID-19. read more

Not much has changed here. This is the most inefficient unorganized mobile order restaurant. I've ever patronized. Have come here three times and they never have the order ready when I arrive and that's after waiting in line a long time. When you get to the window you have to start all over. Six months ago, I had the same experience and avoided this location. Thought I'd try again to see if they got their act together. Foolish me. I got stuck in their drive thru line. If I could have got out, I would have left without my paid order. Poor, poor experience. I'll never return. the owner doesn't read reviews or doesn't care. read more

This location is very helpful and everyone on staff has been very pleasant in all the times I've come to this location. The staff is always welcoming and even during the busier times I've gone they try to get us food as quick as possible. Definitely love coming here and will continue to come back. read more

EXTREMELY DISAPPOINTED in the customer service at this Chick-fil-a, I would give 0 stars if it was an option. They gave my Doordash order to the wrong person, the lady I talked to on the phone was beyond rude, proceeded to tell me this was Doordash's problem...when my order is still active and there is a driver that is waiting to pick-up my food! It's simple, Just make a new order and give it to my Dasher!! I have never been treated so poorly by a Chick-fil-a employee. read more