Ordered from the app. BOGO BLIZZARD for $.99. Great way to order and it's ready when you arrive. Thanks for the good customer service. Picked up in the drive thru. Cashier was friendly and courteous. Blizzards (both mini) great. Strawberry angel food and Oreo. No complaints. read more

Dairy Queen Grill & Chill - 2pc Chicken Strips large fries - Fast Food Near Me - University Place, Washington

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Put in an order for a cake and paid decent for it and showed them the receipt after they said they never got an order from us and refused to make the cake after so they just stole my money. terrible customer service terrible people wouldn't make an order there again or order there either read more

Terrible customer service specially from a man named Ali. He's always yelling at employees including ones that appear underage. Horrible environment to bring your family and they always say their not serving ice cream when busy read more

Ordered blizzards, only got the ice cream part none of the other ingredient in both.also ordered 2 fries and they forgot to give it to us 3 times.Worker was very rude about it,only one girl helped us out and apologized for the incident.was just trying to get a snack and it turned into a problem of attitude and service. read more

Went through the drive-thru around 8:20 PM and was met with a super rude interaction. The girl at the window handed me my food while telling her coworker to "be quiet" right in front of me. Not sure what was going on, but it was tense and unprofessional -- and honestly made me uneasy about the food I was just handed. I didn't end up eating it. No one expects 5-star service at DQ, but basic respect and a safe-feeling experience shouldn't be too much to ask. Based on the other reviews, this isn't a one-off. Do better. read more

This is what I got from my chicken strips basket, which is supposed to have come with toast and gravy. This is absolutely lazy, on top of not giving me all of what I was supposed to get, they gave me the smallest little chicken dicks I've ever seen and a sprinkle of fries, this location is robbing people blind! I mean, how lazy do you have to be to not only not give me my full order but not even give me a good portion of what you actually gave me?! Terrible service, I already wrote a review on DoorDash and expect a refund. read more

Dairy Queen Grill & Chill - Fast Food Near Me - University Place, Washington

Haven't been here in awhile but have the drive thru a try today. Fast and efficient. Add ins area you see from the service window was a bit messy and needed cleaning. Otherwise I'd have given more stars. New manager is making an effort so we will be back. Great hot fudge sundaes and peanut buster parfait Service: average Kids menu: yes MyFitnessPal: yes - desserts are worth the calories Beverages: Coke products read more

Dairy Queen Grill & Chill - Desert; 7$ meal. Thank you DQ! - Fast Food Near Me - University Place, Washington

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Went for the Veterans Day blizzard to celebrate past and present veterans. I have nine years active duty service all I wanted was a free Reese's blizzard (Thumbs down) support our troops. read more

We are Dairy Queen regulars. This establishment served us smalls and called them medium. The ice cream was so soft it melted before we got our first bite. When I brought this to the attention of our server he just stated they were medium. I don't recommend this Dairy Queen. read more

Definitely below the standard. Can you even tell what this is supposed to be? Each time I come here with high expectations and end up disappointed. Blizzards? Don't get a peanut butter cup one.........you don't even get one full cup. Seems like the owner is skimping on ingredients. Trying to save money on overpriced menu items. I won't be back. Hot fudge sundae is the answer but it has about a tablespoon of hot fudge and definitely not up to the standard. PS. I want my $4.49 back. read more

Dairy Queen Grill & Chill - Fast Food Near Me - University Place, Washington

Worse fast food experience ever. Waited over 45 minutes for our order through the drive through. A plain cheeseburger was missing from our order and we waited an additional 10 minutes for them to hand us what was not a plain cheeseburger. We just excepted the L and left. Definitely don't recommend coming here for fast food. read more

By all the poor reviews and 1.5 star rating you would think this location changes management or closes down. Got a blizzard here again. Was mushy, liquidy, melted and not a blizzard. The girl at the window seemed rude. Wasn't friendly at all. Change management or close down this location. read more

I feel so icky writing this review and I truly don't write many, but after the experience my family and I had, I feel these items need to be addressed. I will also be following up with corporate when I can locate contact information. I do want to say, our orders were delicious, correct and came out very quickly. Also, the restaurant closed at 10 pm and we walked in at 9:51. I understand that is not ideal. However, Becky, made sure to let us know loudly "we close in 9 minutes and we are out of nearly everything!" No hello, no welcome in. Immediately trying to discourage our order. My brother in law stated "we just want ice cream" as they had their two young boys. (4 and 6). Also what Becky didn't know was that we just spent 2 hours in the Applebees parking lot getting my mothers car unstuck from a curb, and that it was my younger sisters 21st birthday and we were originally headed to Dq 2 hours earlier. Which I don't expect her to, but with the complete lack of customer service, it was a horrible experience on an already tough night. After my brother in laws family ordered, Becky instructed her staff (I'm assuming she is a manager) to tell the drive thru they are no longer accepting orders, prior to 10, because of our party that walked in, and told her staff to "tell them our payment pads are down." Also making us feel like it is our fault the drive thru isn't getting served? Lastly, when we were waiting for our orders the children sat down with their grandma and the 4 year old was standing in the booth and lightly touched the lighting fixture. Obviously not okay, and Becky took it upon herself to yell at the 4 year old "DONT TOUCH THAT!!!!" rather than letting an adult know so we could address it. That is when I asked her name, and when we finally got our last order, they followed us out with their key in hand. We ate our ice cream outside in the rain and we were all so beyond disappointed at the complete lack of customer service and overall decency that was not provided. We were kind, we came in and ordered quickly, we thanked them on our way out and we were treated like a burden the entire time. To my understanding, and from previously working in the food industry from 17 years old to 20, we took orders until close, and we let people enjoy their food until they were done. I understand we all have places we want to be, and it was not ideal for us to show up when we did. However, we all worked and had long days ourselves and wanted to end the night with ice cream. Please address the lack of professionalism and customer service, especially if they are a member of your leadership team. This culture trickles down to each team member and does not create an environment people want to stay in, employees or the customers. The other staff was overall kind, but Becky's treatment was completely uncalled for, unacceptable, and unprofessional. read more

Dude. Hire more people to help the kid with purple hair. He needs more help! I shouldn't have to wait 20 min for 2 blizzards.

Me, my husband, our son, and his two friends went to this location two weeks ago and it was the WORST experience I've ever had. One of the employees literally got an inch from my face in a very threatening way and was cussing at me and treating me like I did something wrong for coming inside after waiting on my car for 15 minutes for blizzards as I watched 5 other vehicles get serve ice cream while I waited. We paid almost $50 for ice cream. We were parked, which is fine. But 15 minutes later I finally went inside because I felt like they just forgot we existed. I was not rude in any way, I politely said we'd been waiting for 15 minutes but had seen them serve 5 other vehicles their ice cream. I asked what was going on and one kid said the machine was broken. So I said, but I've seen you serve all these other people their ice cream so why haven't we gotten ours after 15 minutes. Suddenly this large guy - I won't call him a man because men do not act the way this boy did - he came around the corner and said "the machine's fuckin broken and you guys have a huge order, the other orders were easier so they got served first". I said, well it's not very fair for us to be forced to wait, with no communication as to what's going on, while your serve several other costumers. He said "it is fuckin fair cuz we're working our asses off trying to fix this fuckin machine!" I honestly can't even remember what exactly was said at this point or in which order. I only know that while he was cursing at me and treating me like I did something wrong, I asked to speak to his manager. And that's when he got an inch from my face, standing at his full height as though he was trying to intimidate me and told me he was the manager. I told him I didn't believe him because managers wouldn't treat customers this way, especially when I'm not even being rude to you in any way. I said I would call and speak to whomever his boss is in the morning then, and he said he was the GENERAL MANAGER so I'd still be talking to him. So I said I wanted my money back. He snatched my receipt out of my hands, refunded my money, and when he gave me my receipt I asked for his name. He said he wasn't giving me his name and then yelled at me to get the fuck out and that I was banned and never allowed back in there. Mind you, he did all of this with a sinister smile on his face, as though he actually takes joy out of being so mean to people. While I was walking out the door, he followed me and while slamming the door he yelled BYE BITCH! I got back in my car, and my husband could see that I was upset. I told him that boy just got in my face and he immediately got out of the car and went inside and said "who the fuck do you think you are talking to my wife that way!?" So of course this boy calls the cops immediately when he realized that he wasn't dealing with a small woman anymore, he was dealing with a 6ft tall, large MAN. My husband left. Nothing happened. But whomever this boy is that did this to me, he should be fired. I felt very threatened. I cried a lot after I left the lobby (I was not going to give him the satisfaction of seeing me cry). I felt as though he would've hit me. He was clearly trying to make me feel intimidated too. And I did NOTHING to deserve this. I know a lot of customers are rude and demanding and you see all this nonsense of customers on social media being outrageous. But that didn't happen here. I was calm, polite, didn't even say anything to him about his foul language towards me. I simply wanted to understand why we were being treated like we didn't matter and what they were going to do to make it right. But I don't know what's worse; that I called the corporate office and was told the owner of this location would be notified and would contact me ASAP and I've still not heard from them....or that this employee probably still works there and is treating more people just as terribly. No consequences = no change. And based on the reviews I've been reading, this place needs change, immediately. read more

Absolutely awful! We used to go inside, but found it so disgusting to see the employees and their aprons covered in slop from the grill and soda fountain, it was disgusting. But this is the closest location to where we live, so we went through the drive-thru there recently just to order 2 large Blizzards. First, there was a wait in the drive-thru to be able to place our order. The price came to over $17.00 for the 2 blizzards. Ugh! But the WORST was yet to come. At the pick-up window, the woman (presumably the manager since she was an older person), thoughtlessly handed out the 2 large Blizzards without offering a carrier. I was driving. My disabled husband was in the passenger seat and trying to juggle the 2 large Blizzards while he was trying to put his credit card back into his wallet. We were only there for a few seconds when the woman at the window snarled at us, what sounded like, "Neck scar has to pay! Neck scar has to pay!!!" I looked at her dumbfounded as I couldn't begin to comprehend or make sense of her angry tone and impatience about whatever it was. It just didn't make sense. Finally, when she growled it at us the third time, I realized she was saying, "Next car has to pay!!!" So?!? It was as if our ridiculously expensive purchase of the 2 Blizzards meant absolutely NOTHING to that nasty woman. My husband is disabled and was doing his level best to juggle those 2 Blizzards and put his credit card back into his wallet. I was reluctant to put the car in motion lest the Blizzards end up being dumped on the floor. But I will tell you one thing: It will NEVER happen again. Because we will NEVER go back there -- even though it is close by. If we want another Blizzard someday in the distant future, we will drive across town to the one off of I-5 by Famous Dave's or even all the way out to Lakewood to the one on South Tacoma Way by Highway 512. But the location on Mildred Street will NEVER see another dime of our money!!! read more

Worst Dairy Queen I've ever been to! Everyone is so rude and treats their customers like dirt! Caught them not flipping a blizzard 3 times and when I asked they replied, "What you gonna do about it?" Horrible customer service don't waste your time!!!!! read more

We went here recently for the first time in a long time. And were shocked how dirty the place was. There was food debris all over the floor behind the counter. The station where they build the Blizzards was such a mess you could not even tell which toppings were in which container. All the toppings were mixed in with the other toppings. There was ice cream all over the floor. And, there was ice cream dripping down the shirt of the employee who helped us. This was nothing like when I have visited in the past. We likely won't return as there is no way I can trust their food safety when the front of the house was in this much disarray. I'd steer clear of this place. read more

Two employees. One is going from the register with gloves on to handling food. The other employee is in the back eating and on her phone! We we're going to order two milk shakes but we're told they did not have the ingredients! The owner or GM should have been there helping out when they were so short staffed! The place is dirty and we will never go back! read more

They were really rude and she specifically said the gravy I ordered was in the chicken strip basket but to no surprise when u opened it there was no sauce at all it ruined my day! Service I would say was terrible! read more

This DQ has long been a staple in this neighborhood. I get that working with the public is difficult, but that doesn't excuse poor service. Came at 8:17 PM and the drive thru person literally kept cutting me off (I was only ordering one item) and the. She told me to drive to the window as I was asking a question. My order was made well, and the line moved decently, but they should allow customers to order without interruption and give them the opportunity order more. read more

They were nice, responsive, and quick to get my order out. Just wished I'd asked for topping for my chili dog. Mom would order from there again. Thanks for making her night a good one. BAW read more

I only come here for the blizzards! I don't eat the food just ice cream an essential part of life. Every time we go here they are quick and attentive. I have never had a mean or snarky person . We just tell them in detail what we want Since they can't read minds . So if it's not Swirled or I'm not satisfied I just politely ask them to correct an issue and they always do . I enjoy coming here and have never had any complaints from here . Just glad to have a place by the house that I can get some blizzards when I have my cheat day! read more

Dairy Queen Grill & Chill - Yumm - Fast Food Near Me - University Place, Washington

Over priced, cold food. Workers are rude to nice people. Their chicken basket with 4 pieces is over $10 for that you get cheap white bread toasted with margarine, in a small boat container, a handful of under cooked fries and a small boat of 4 small pieces of chicken. This used to be Texas toast, crisp fries and some nice pieces of chicken in a big "basket" box. My wives 1/4 pounder was colder than my drink. Never going back! read more

Dairy Queen Grill & Chill - Small boats instead of basket box wtf! - Fast Food Near Me - University Place, Washington

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Just walked in (Sunday July 4th, 2021 around 4:00 pm) being unsure if the lobby is even open because it appears to be in transition of new signs etc and boxes they came out of literally everywhere, hazardous. Stood at the Counter not even to be acknowledged, let alone order taken?! An employee even came towards the Counter obviously, purposely, not making eye contact as to not have to take time away from whatever she was doing. After at least 5 minutes or more we left still not being acknowledged. ‍ read more

Went thru the drive thru to get a blizzard. The lady at the window was so rude. She never flipped my blizzard upside down, as they're supposed to and when I said "you didn't flip the blizzard," she said "Yeah..And??' So rude. Haven't been back since. read more

I don't often write a review about a place (good or bad), but when I do it's got a good reason. In this case, I can't express how disappointed I am in this business. I mean, I have pretty low standards. Especially when we're talking about ice cream served by kids. Exact time on my receipt was 8:47pm. We waited about 20 mins in line after ordering a blizzard and a chocolate dipped cone. First, more than $10 for this order. Got to the window and the cone was already melting. It looked sad. The kid at the window hands me my blizzard and doesn't turn it upside down. So, policy is free blizzard if it's not served upside down right? I mention it to the kid and he looks at me like I'm speaking a foreign language. I repeat myself and he doesn't make eye contact. The reason? The blizzard is melted too. My partner says, "you these are both melted. That's why he didn't turn it upside down. It'd splash everywhere." We asked for them to be re-made, which they did. However, when we were handed the replacements, there was no "thanks, sorry about that". No "thanks for your patience". Nothing. Please save yourself the money. Get your ice cream from the grocery store. Eat it at home with friends and family instead of hurriedly pounding it in the because it's melted. read more

Charged me extra for brownies and didn't even put brownies in my blizzard. Plus charged me for water without telling me that there is a fee. Never coming back read more

Worst customer service I've ever seen. bad attitudes, rude, out of the 3 employees not 1 was polite. All were angry and mad at each other. Definitely not returning to this Dairy Queen. Horrible experience! I seriously can't believe that this Dairy Queen is so unacceptable and falling apart. So sad! read more

All I can say is never ever going back there. I ordered the food on the attached receipt. We had to wait about 10 minutes for the food. When we got home we didn't have the cheese curds we ordered. I tried calling the restaurant but it went straight to voicemail. I left a message explaining what had happened. My grandson was pretty bummed that he didn't get the curds so I went back to the restaurant explained what happened and Dasha asked for my receipt. I didn't have it and thought it was home in the trash. She made me give her the entire order and said she would check. The girls at the window and the girl that brought the food out to me where right there neither one spoke up that I had just been there 30 min before. I felt like I was asking for gold or something. She was very snotty which I returned the same attitude. It was an order of cheeses curds! So unprofessional! She should have apologized and offered to make it right instead of grilling me like I was trying to get free food! It's a shame she is the asst manager ! The only reason we came to your restaurant was because Wendy's want taking credit cards. Big mistake! I was given the cheese curds. I did find the receipt in the front seat. The restaurant is dirty the floors are slick with oil and the outside is filthy. I would never recommend or return to this restaurant. After reading the reviews I see a lot of other customers feel the same way! I don't need your canned response! You send it to everyone and there are still no changes to your store! You obviously take no responsibility about the reviews or your employees! Says an awful lot about the owner! read more

Dairy Queen Grill & Chill - Receipt of visit - Fast Food Near Me - University Place, Washington

A DQ that is actually open late, we've been searching for so long (me and my basketball team) and we finally found one, this the goat, the W. I love DQ read more

This store is run by thieves. I ordered a few things from this location and they were out of some of them. Instead of saying something to me and refunding me for them, they kept quiet and took my money. Only when I called is when I found out they were out. Do not order here. They are criminals. read more

I have ordered twice. First order was completely incorrect every item. 2nd time the blizzard I paid extra for was incorrect again! Bet everytime you order they will screw something up! Disappointing! read more

Picking up for a customer that ordered Uber eats and I get to the customers house and the order is completely wrong. So I drive back and explain they gave me the wrong order and they give me the rudest attitude. Blah. Just be cautious coming here. read more

Horrible all the way around. I will never ever go here again. I would give them zero stars if that was an option read more

Dairy Queen Grill & Chill - Look how little fries they gave me these ppl suck - Fast Food Near Me - University Place, Washington

Literally some of the worst customer service. The younger workers are usually not too bad but they older blonde lady should not be working with customers. read more

I got all three meals but the napkins they give you it's like three. I had to request for more napkins. I also expect to get one barbecue and one ranch per meal. I only had one of one barbecue and one ranch. I had to ask for more and a employee behind the person serving me through the window, said it's $.75 more out of your pocket to the coworker. It's ridiculous to me, if I buy one meal, it'll come with ranch and BBQ. And I don't have to continue to ask for more for 3 meals, and feel bad for I'm bothering the worker because it's coming out of their paycheck. I'm not recommending and I'm not going back I payed over $28 dollars and they don't take care of customers read more

Why are the servers there ALWAYS so rude??? If you hate your job then quit go find something else??? These ladies who work there take your order and sound like they are being woken up from a really bad hangover, the attitude is just bizarre, they can't be bothered! Like i'm a customer but im sorry to bother you?! Jesus, just trying to order a drink! read more

Very bad experience, asked for extra fudge and I paid for extra, and the Torrey was not willing to make a good experience for customer. I live in the neighborhood and won't go their again. My order was at 5:56pm name was Torrey. read more

Employees are literal children who hate it there. They don't care or try and are rude. Super expensive and our is order always wrong and melted. We keep trying again and again but I'm done waiting in the drive thru for 30 minutes to pay $15 for melted ice cream that is made incorrectly to then be treated like sh!t by teenagers that don't even want to be there. read more