When I go when it's crowded my order is correct. When I go and it's empty, my order is always wrong. Example: I paid almost $9 today for a spicy chicken deluxe sandwich combo... when I got home, I opened up my bag and there's no sand which, but an 8 piece chicken nugget box. Not even close to what I ordered. The person taking my order heard me considering my receipt had the right order. This is the 3rd time now in 2 months this has happened. Funny how I always get something of lesser value than what I paid too. read more

I live not too far from this Chick-Fil-A. So I stop by for chicken tenders all the time. They recently remodeled the place and it looks soooooo much better! I think they are redoing the kid's playground as well so I'm curious what that will look like when they are done. The manager Brian is so helpful btw! read more

This place is horrible with the mobile orders this is my 5th time mobile ordering it takes me 10 minutes to get to this chick-Fil-a location and I get there and have to wait 10 more minutes or more and my food isn't ready. I see other people that are barely ordering getting their food within minutes. I don't see the point of mobile ordering if you can get your food by the time you get there. They denied making me breakfast too when I mobile ordered it before 10 am. They did give me regular chicken sandwiches but it's still upsetting not getting what you ordered because the cooks didn't want to cook anymore breakfast I order my food at 10:50 by the way and said that was too late. read more

I have never been so disappointed in a "restaurant". First of all, every time I go to this location the employees are too busy talking to each other rather than the actual paying customers. It's horribly unprofessional and definitely not the standard I think Chick-fil-A holds as a company. Second of all, they always and I mean ALWAYS mess up our order. It's a simple order that shouldn't be that hard to fufill. A spicy chicken sandwich with pepper jack cheese. And tonight I sent my fiancé to get us food because im at home with our newborn, I was looking forward to what I ORDERED because I haven't had a chance to eat today, and they managed to screw up the whole order. Neither of our sandwiches had cheese and neither of them were spicy. This will be last time that I go to this location. Garbage execution of food service. You guys need to stop talking to each other about what you're doing after to work or whatever else is so important in your life outside of work and actually work. This place is awful. There's another location just as far from my house that is probably much better at actually doing their jobs instead of chatting it up. read more

Update. Fries are still cold and greasy. Chicken is cold, yeah I give up. Everything sucks at this location. Farewell chick butt.

Here to leave Slater I believe is how you spell it, a review. He was off the clock heading home, a group of my friends and I were desperate for water and didn't want to wait in the drive through line. We asked him for 3 waters, he ran all the way back inside and grabbed them all for us. What a guy, he deserves a raise. We tipped him $$ because we really appreciated it. Chick fil A is lucky to have this guy. read more

Great place for Chicken You can have their unhealthy regular chicken sandwich or the Grilled which is healthy I go here 2 to 3 times per week The satff are friendly and the service is fast read more

Best chicken around, hands down...also chick-fil-a sauce, sweetest thing there...soo yummy! :) Also, not to mention the friendly amazing and speedy staff. read more

I just can't get onboard the hype train that is Chick-fil-A. It's a decent chicken sandwich, but honestly nothing special. The fries are OK, but again nothing special. The service is complete overkill for fast food. So much so that it's creepy and annoying. It's the dining service equivalent of door to door bible thumping. Skip this place at lunch time if you want a reasonably mellow dining experience on your lunch break. Reason being: for some reason every stay at home mom within fifteen miles brings their entire horde of kids here for the free daycare. read more

I stopped by to grab a quick bite here , and absolutely loved it. It was my first time to be honest and I'm literally hooked now! LOVE the spicy chicken sandwich, and the cookies are so good ! The chicken was so juicy, I can't even explain how good it was, you just have to stop by and try it out for yourself! I love you Chick-fil-A read more

Make sure you check your order. I paid for larger fry but got a small fry in a large container. After we waited for 20 minutes in line. Very Disappointed read more

Miranda took my order in the drive thru, when i asked if they had a menu she said she didn't have one! No problem, but not everyone knows their exact order when they arrive to chick-fil-a, im not sure why they cant have menus available before you place your order!?! I requested my fries well done & Miranda said "we dont do that!" Ok, my mistake! I then tried to order a large shake & she said they were "sold out" & she offered me a small... Maybe Miranda was having a tough day cause it certainly showed. When I pulled up to the next employee to pay for my order she notified the store "DONT MAKE THAT SHAKE A LARGE make it a small" she noticed i heard & asked me to pull up. Perhaps the employees felt like a small would be better suited ... not sure?! Either way it was a weird interaction, & moving forward i wont be returning to this chick fil a, i'd rather visit a business thats willing to assist the customer rather than make them feel uncomfortable. Miranda, I hope you have a better day & if you are unhappy with your job you should find something that you dont completely hate. read more

I never felt god until I ate chicken tenders here. Plus all the employees are nice now. Beautiful. Amazing.

Manager Mark goes out of his way to offer refills and ask about your experience. This place runs very smoothly, is clean and has great service. read more

We visited Chik Fil A today for lunch after my daughter's soccer game. It was crowded and busy, but you never would have known it from the behavior of the employees. Our order was taken promptly and happily. I was very impressed with Shane-he brought our food out, checked on our drinks, swept under tables, cleared trays..I dont think he ever stopped moving, caring for customers, or smiling! What a wonderful representative for your restaurant! read more

Would be 5 stars but I miss their old management. I live 2.5 miles away and they will no longer deliver food to me as of last week. Really sad ;) because this was one of the reason I ate here. Guess I won't anymore because the lines are always too long.. read more

I love Chick-Fil-A, but the last couple of times I have ordered from there, something was missing. I ordered, from Door Dash, a salad with nuggets and it had a grilled filet and there was no dressing and no toppings and the large fries were very skimpy. It's frustrating. read more

Giving it 4 stars because the taste is great - but it seems like the chicken on the strips is getting smaller, and the chicken noodle soup had very little chicken. Went back a second time and had the same experience. read more

Super quick, loved the employees ;)) great customer service. My order got a little mixed up and employee Diego fixed it immediately with no hesitation;))) I LOVE CHICK FIL A read more

Come here all the time with no issues. I enjoy the food and kid friendly atmosphere. Today there was a older man named mark working the dining area cleaning up and refilling drinks as well as telling his little helper what to do. While i was eating he came to the table next to me and was disgusted by how dirty the table was left. He looked at me and said did these people seriously leave the table this way? I just shook my head. When it was my time to leave i made sure to clean my table well but was unable to grab the last cup and few straw wrappers as i had three children with me and didn't have another hand to grab the last few items. I started to walk out and i saw mark tell his helper to ask me to pick up the rest of my trash. His helper did ask me to pick up the rest of the trash and i was shocked as i have never been asked to pick up my trash from a fast food restaurant before because i always leave the table pretty clean. I feel mark is unhappy with his job and it was very unprofessional. Normally Chick-fil-A employees are extremely nice. Disappointed to have experienced this today. read more

Love my Foothill Ranch Chick-fil-A!!!! This is my go to when I don't want to cook the employees are so nice, especially Kelvin!!! They truly own your experience and their service recovery is amazing, so many businesses could learn a thing or 10 from this Chick-fil-A. Thank you!! read more

The chick-fil-a in Foothill is my favorite chick-fil-a. I will drive out of my way to hit this one. The service is great the Manager(owner?) is setting the standard for his staff well above what you would normally see at a "fast food" restaurant. The staff is always attentive and almost overly friendly. When ever we stop in(and it is frequent) someone asks us how we are, how is my husband or where is your friend today? The food is always great, but its chick-fil-a. You can get it at any one of their restaurant's. We defiantly come back for the people here. read more

Outstanding. They are clearly doing something special here. Their take on the Spicy Chicken Sandwich is superb. They do something different with their fries compared to other locations. For some reason, they are still making the old raisin and carrot salad. The food here is just top-notch. However, the best thing about this place is the management and staff. I've found everyone I've dealt with to be kind, thoughtful and efficient. The boss is doing his job. I'm always pleased to come here with or without my three kids. You should be too. read more

I don't know about the other reviews on this yelp page, this location is always on their sauce game, and the chicken is always robust and juicy. I'm not sure what these other people are experiencing, I feel the love of the Lord every time I eat at this location. I'm driving home as we speak with 15 sauces in my bag. I guess I could get upset that one of the waffle fries was all skin and no waffle. But this place is routinely awesome. Don't hesitate to stop by! read more

Great restaurant. Chick-fil-A is always delicious. The staff at this restaurant is what really sets this one apart. Great people.

I've never had bad experience at this restaurant. My husband and I visit this particular location at least 2 times a week. The food is always hot and fresh, the staff is always professional and my order is always accurate. I highly recommend this restaurant. read more

I've gone here at least once a week ever since this place replaced Wendys. After multiple consistent drive thru experiences of something going wrong, tonight was the last straw. I came through the drive thru tonight for ice cream cones. I was disgusted when the girl working the cash register at the drive thru was totally manhandling my cone with her bare hands after touching money and god knows what. She had long painted fingernails and was touching the cone with her bare germy fingers (not on the paper holder part). Completely gross. I asked her to remake it, and she went to another male employee and stared into my car while audibly talking about me. Look lady, I just want my food served under basic sanitary conditions. read more

always such a nice crew working! great service! they always get my order correct and even get every sauce right!

For the second time in two weeks after waiting in long drive thru line then getting home to have cold food and missing sauces. When I called to complain, and hit the number 4 to speak with store manager the young female who answered said, "I'm like the manager" (can't remember her name), and began to giggle and laugh when I told her my complaints. Seems like they have very immature people answering the phone as "like managers". Very disappointed with them, won't go back. read more

Everytime I come here they always forget my salad essentials. Like always!! Make sure to double check before you drive off

I came to eat dinner today with my girls and we had a GREAT experience!!!! Evgeniya and Vincent going beyond to make us feel comfortable and had a good time eating dinner Vincent came twice to our table to refill our beverage and asked if everything was okay!!! we'll be back really soon!!! read more

I expect great service from Chick-fil-a but this location did not honor their breakfast time, even though we arrived 10 minutes before the cutoff time. read more

Arely at chik fil a foothill ranch did an amazing job helping my family with our food. Thank you Mr. Baker for training great employees

Went here and got two breakfast sandwich meals. Both orders of hash browns had mold on every piece of hash brown. Yuck. And both breakfast sandwiches had over cooked biscuits. Bummer. I love chick fil a breakfast but now I don't think I'll be returning to this location for that. read more

Chick-fil-A - Bad hash browns with black spots. Not one piece was good. Yuck. - Fast Food Near Me - Foothill Ranch, California

Great service. Love the new owner. Chick fil a never disappoints! Such a great family and friendly vibe in the store.

Beyond disappointed with the management change. Waited in the drive through line for 15 minutes without moving. This place used to get you in and out within a matter of 5 minutes, with a happy smiling employee handing you your food. The new employees do not match the criteria of what this place used to resemble. Please get it together, I miss not having to worry about waiting 30 minutes to get my food. read more

I moved out of Lake Forest 2 months ago & I really miss going to this location. All the employees there are always so nice and go above and beyond what's expected. read more

It goes without saying, but chickfila is hands down the best fast food out there! The food never leaves me disapointed.The drive thru is quick and efficient consistently here.....my sandwich, coke zero, and a side of chick fila sauce was being handed over to me before I finished putting my debit card back in my wallet. Awesome friendly service. This location pretty much mirrors the other locations in terms of a welcoming, clean restaurant, and friendly employees that all say "my pleasure!" They offer refills with a smile and even bring the food to your table. The original sandwich is only 430 calories (great for a chicken sandwich!)......this is a must have. read more

I took 10 of us in for my son's birthday, and we were extremely impressed with the service in this particular Chick-fil-A. More specifically, Erik Baker, who appeared to be the guy in charge, actually ran this place like a true restaurant, bringing food out to tables, and checking on people. Moreover, he fostered a really friendly and warm environment. This will be my Chick-fil-A of choice from now now. A hearty "Good job!" to Mr. Baker as well as his entire staff. read more

I love Chick-fil-A. Their food quality always gets an A from me. This spot is located right next to my work so it is usually my after work or during lunch stop. The reason i feel this location has earned 2 stars is because I dont think I've ever come here without getting my order messed up. There have been plenty of times where i get the wrong order or am missing toppings etc. I cant simply turn around because I'm on a time break for work. If I'm on the way home i usually wait until I'm on the toll road heading back to Long Beach before I open my meal. Its quite simple to make these sandwiches. I chose to write this review because I just made a postmates order. My fries were cold. The sandwich meat was REALLY small for some reason this time, there was no cheese for like the 3rd time. Just a mess. Hopefully this location will fix its quality control and double check their orders. 2 stars goes to friendly staff. read more