I came to try the new McArch meal today. The patties were hugh and juicy. The Swiss cheese was tasty but I didn't like having all the ingredients sliding and slipping everywhere. I also didn't enjoy the tangy sauce. Staff were helpful and friendly. Ambiance is casual and comfortable. read more

McDonald's - BIG ARCH Meal - Fast Food Near Me - Foothill Ranch, California

The restaurant is so dirty and the asian female manager is super rude. The food is okay but the corporate office needs to provide better customer service training to their employees read more

I door dashed an order which included a free chicken sandwich. That sandwich was HORRIBLE, like eating rubber! Dry and tasteless I threw it away. Don't give away trash! read more

Came here for the Grinch meal. They gave me my Big Mac without cheese. It was very dry and didn't taste right. Fries here are consistently bad so we go to a further McDonald's when we are up to it. read more

McDonald's - Dill pickle The Grinch McShaker Fries - Fast Food Near Me - Foothill Ranch, California

Order a refresher on the app. Took me 7min to get to McDonald's. Waited another 13min for them to get me my drink. Literally one large refresher. Then i receive my drink and they're out of straws. Time after time this McDonald's never fails to disappoint. I'll drive further to a better McDonald's. Never coming here again read more

It's a Mc Donald's. There are locations (El Segundo) where the burgers come right off the grill hot and juicy to the customer and here where they typically are sitting around for a while. Never ever gotten a hot burger from here ever. Cheese on a cheese burger is not melted at all. Breakfast burritos are a gamble if getting one stale/cold to freshly made. No consistency with quality on those. Just bite the hard end off and toss it like a grenade and it will be fine. ORDER WITH THE APP and only the app and you will get exactly what you wanted every time. Verbal orders can be hit or miss and require a mandatory inventory of the bag before leaving. read more

Quick trip to McD drive thru. Gotta get those filet of fishes while they are on sale and available during Easter time. If you have the McD app you can definitely get good daily deals we well. Even with drive thru and picking up my mobile order there was still a long line. Plus they got my order wrong. I went to pick up and they gave me someone else's order and also asked for payment. Anyways had to wait another 5 minutes while they tried to figure out what went wrong. Basically my mobile order was out in and someone else took my order and staff said I never placed it. So I had to look at my emails to show proof that I paid and ordered it at this location. Next time I'm coming into the store and ordering directly so I don't ring into another mistake. read more

I would give it zero after the last ten times being there they forgot at-least one item in my order. It's like clockwork. And to think they want higher minimum wage and they can't to the basic job. read more

This was my first time at this location here in Foothill Ranch, Ca. Apparently this location just opened up again after some remodeling of some sort. They do have quite a few regular customers. I showed up around 9:45 am and a lot of the regular customers were talking about the remodel and how nice it looks now. The restaurant look nice and clean inside, but the soda machine could've used a wipe or two. No biggie! Well lid inside with a kids playground. Food was good, McDonald's good! It did look like the kid's playground had more seating tables than the other side. Maybe I'm looking too much into it. Staff were friendly and helpful. Will definitely come back again! read more

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Hot food and quick service in the morning. The order was correct and the staff was pleasant.

The usual McDonald's experience (re menu, prices, wait time, etc.). But the bright spot here is Gladys. She's terrific! So very friendly. She's polite, professional and efficient. And she always has a smile and kind word. I don't know if she has a regular shift but keep your fingers crossed she'll assist you one day. read more

There were 6 in-bussed tables and the rest were extremely dirty. There was food all over the floor and the drink station was extremely unhygienic. Poor service, AC was off, the manager in the blue shirt could not be bothered to work. read more

McDonald's - Fast Food Near Me - Foothill Ranch, California

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Just noting that I had yet another positive interaction with the people here. They're lightning fast! I know it's McDonald's, and it's not that serious .. but when you work close by and frequent this place as often as I do for coffee, you start to notice. lol read more

Gladys is such a child a jewel. She makes every morning special with a smile delicious breakfast hot warm coffee and clean facility with easy parking goes above and beyond highly recommended great vicinity. Oh also the supervisor guy was here. The guy in the white shirt. read more

I wanted something quick on-the-go so I stopped in at this McDonald's at Foothill Ranch. The BOGO deals probably influenced my decision too. There was only 1 customer waiting for his order when I arrived, but 5/6 parties showed up when I finished my order at the kiosk. I still can't figure out how to order a senior coffee at the kiosk so I had to order it at the counter. Food wise, it is your typical McDonald's so no surprise there. Everyone was just standing around waiting for our orders, myself included, when there are open tables. No sure that's an unspoken rule or just preference. read more

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This is my favorite McDonald's, thanks to the kind and efficient workers like Gladys and Patty. Gladys knows many of the regulars, and knows their usual orders. Inside is always very clean and tidy. Drive-thru is very efficient, too. read more

McDonald's - Patty and Gladys ... always efficient, helpful, and cheerful. - Fast Food Near Me - Foothill Ranch, California

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Alfredo (Manager) does a great job running this McDonalds fast food restaurant. The food is consistent and to McDonald's standards. The French fries are delicious. The employee at drive through is named Fatu. She always gets my order right! The restaurant is very clean. If you do not have it already, I reccomend signing up for the McDonald's app. Foothill Ranch McDonald's has great mobile app deals and rewards. Order on the mobile app and then you can cruise through the drive thru and pick up your order. read more

Terrible location. Our orders are always an issue with them. The one on Santa Margarita is much easier. This last visit was our last. Again we had an issue. We ordered 2 of the $6 deals. Asked for cheeseburgers to be pickle ONLY, NO ketchup or onions. Got ketchup only. Drive back to location to tell them and the manager, Alberto said there was nothing they could do about it. He was rude and condescending. We will NEVER step foot into the FHR location again. read more

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This review is for McDonalds @ 26692 Portola Pkwy, Foothill Ranch, CA 92610; Gladys is an outstanding person with the GREATEST Sense of Customer Service. She is the BEST and one in a Trillion. Real Jewel in the Crown of McDonalds Staff. She always goes out of her way to make sure every customer is treated well and feels RIGHT at HOME in this location. I personally strive very hard in my own job to keep up with the kind of OUTSTADING Customer Service she provides at her McDonalds! All of her Staff is the same way. Outstanding! Go Gladys!! Always Pleasure to see you in person when I am hungry or need a drink. Live Long and Prosper! Best & Regards, Gopal read more

I will drive to the next town over to avoid this location. The last two burgers I got from here were undercooked. I thought maybe it was just a simple one-off mistake but then it happened again yesterday (see photos). Also, the person who waited on me at the drive-thru sighed and rolled their eyes at me when I asked for extra sauce for my fries. Overall, just bad experiences when I've gone to this location. Disappointing. read more

McDonald's - Big Mac undercooked - Fast Food Near Me - Foothill Ranch, California

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I had the Big Mac. It's awesome. It's better than a burger from in n out because it doesn't drip juices everywhere. Between using the app and drive through and walk in, they have to change the process. The system is confusing to customers and employees. I do like they show what's going on with your order so you can know where you are at in the queue. The employees here are highly stressed but super friendly. This MD falls in one of the Top 100 that I have ever been to read more

Gladys the manager showed excellent customer service. She listened well and was very nice. Thank you.

Slow service. I ordered through the mobile app and picked up at the drive up spot where they being you the food. I ordered 1 sandwich which took about 10-15 minutes to be brought out to me. read more

Great play place and the manager was really kind. Walked around asking if everything was good. Even went outside to ask those waiting in their cars. My kid had a great time. read more

People here are so helpful and nice. Inside is clean and they have a great play area for small kids. The food is like any other McDonald's. read more

They're nothing but nice and accommodating to me, I don't know what all these haters are complaining about 1 French fry not being up to temp. They're nice, hardworking people and they give good service and food when YOU'RE in a hurry. If you don't like it, make it yourself. read more

Nice again it took 20 min in the drive through with only 3 cars in front of me. I put in a mobile order which they received but when I went to the second window to get the food, the guy asked me what I ordered. When I told him him, he walked away for 7 min without saying and when he finally came back, all he said was 'waiting for the scrambled eggs' then walked away for another 7 min and when he came back, it even a 'sorry for the wait', just shoved the food in my hand. Amazing!!!! A simple apology goes a long way... read more

Bad service and food takes a long time to arrive I do not recommend going to that place if you have other leisure activities it would be better read more

Very Disappointed, almost every time I come in. Today I went through the drive through and ordered for my family of four. First off, they gave us two napkins. I also asked for extra pickles on my burger and they gave me NONE. I had to drive to the front and go in because I realized it after I pulled away and went in and asked for three containers of pickles. The guy came back with only one. I also ordered a frappe and it came with literally no blended ice in it. Also , my man ordered 2 burgers with Mac sauce and we got PLAIN burgers. Can't get anything right! read more

not like anyone would read a review for mcdonald's.. but mcdonald's are usually at an equally level of bad that is expected. But this mcdonald's literally sucks. Not sure if they're understaffed or what. When I do mobile orders, they take very long to come out to you. If they are busy they do not want to deal with you even if you have an issue. read more

Well I went to the drive-through at about 8:32 PM and I'm feeling delighted and happy and I was in a mood for a sugar-free iced coffee I normally get it decaf I went to this McDonald's and one of the ladies in the window the drive-through I mentioned to her what I wanted and she said oh I have to ask my manager if we can do decaf coffee instead. She went ahead and asked for a manager and the manager said no we can't substitute decaf for regular but yet and still I get it done all the time I decaf iced sugar-free coffee from McDonald's so I wonder why at this particular McDonald's they can't do it but everyone I've gone to have can someone answer that for me please anyways I will not be returning to this McDonald's for a ice coffee or any other coffee thank you very much read more

McDonald's - McDonalds in Foothill Ranch - Fast Food Near Me - Foothill Ranch, California

Service mighty fast. Ambience good and had a good feel. Food was ok everything was too sweet and the eggs in my burrito were weird.

Stopped in for a few burgers and to try their new buttermilk tenders. The new menu prices are great, cheeseburgers were fine, tenders overcooked, but the kids working we're very friendly, brought the food out to us and kept the place spotless. read more

McDonald's - Fast Food Near Me - Foothill Ranch, California

This location does a very poor job of managing social distancing inside the business. There is a line to order food, which is marked for social distancing. After placing your order, everyone piles up near the pickup area. They've completely blocked off the rest of the area. Then when you leave, you must walk closely past everyone in line waiting to place their order. They should make more use of the space that's blocked off and just restrict access to sitting at the tables, not to the available standing space. read more

McDonald's - Requested extra pickles (got only 2). Requested light onions (got normal qty). - Fast Food Near Me - Foothill Ranch, California

Order messed up. I ordered 3 filet o fish (1 without cheese) and 2 fries. They forgot a fries and put cheese in all sandwiches. I noticed the missing fries. Guy gave me a "receipt " that had nothing on it. The person I told about the fries asked me what I paid (since the receipt didn't have the order information on it). I told him about it was about $12.50 so he said I didn't pay for the fries. I told him I still wanted the fries of course. He charged me for the fries and their error. I got home and cheese on all 3 sandwiches. Great customer service and accuracy...sarcasm of course. This is why I don't like McDonalds, especially the two near by (Foothill Ranch and North Mission Viejo) read more

Went today for an Ice Cream The restaurant was closed at 7:48 pm Drive through was open but too many cars This places service is lacking read more

The more employees make the worse the service gets. Long waits and high prices. Shut down if you cannot do this right

I see there are negative reviews but haven't had a single bad experience at this location once. Today you could tell they were short staffed but still able to help customers. Supervisor himself tried to hop on the register and after a little work was able to place my order. Business is always clean, employees are always friendly, and the main Hispanic lady (Gladys?) is always working so hard every time I come for lunch. Night and day between the McDonald's close to my house. Keep up the great work! Also, McDoubles, large coke, and any fries promos they have can't miss read more

People love to complain about this place, but they seem to forget what it is - a small fast food restaurant, not a five-star gourmet dining establishment! If you keep that perspective, this McDonald's is pretty good - for a McDonald's! It's almost always busy, especially in the mornings and on the weekends. Why? Because they have quick, reliable breakfast, decent coffee, and the kids like it. Yes, the kids. I almost never went to McDonald's before I had kids - but it is a weekend ritual now. Along with many other families in the area it seems! Keep in mind that when the community and this McDonald's was built, the area was far less populated than it is now. This McDonald's was never intended to be high volume, or to serve as many people as it does now. But the people come, in droves - and the workers are overworked, stressed out, and make mistakes. Sometimes it can take a long time to get your order. Although I have to say, they do a pretty remarkable job of getting things right for the volume of business they do. When you finally do get your order, chances are the food will be fresh because people buy the food as fast as they can make it. Just remember - it's up to you to be cool and not freak out about it when something goes wrong! read more

I stop by this McDonald's every morning for my coffee on the way to work. I am always greeted with a friendly smile and a "good morning." Today, I was stopped and gifted with a Mother's Day gift. Completely unexpected and made my day. read more