This CFA location appears to be brand new ... and if it's not, it's very well-maintained. Despite being packed on a Saturday during lunch, everything was clean and orderly. My husband and I stopped by this location for a quick bite after a long hike nearby. We ordered through the app for pick-up inside, although we learned that you can aLSO order directly from your table by scanning the QR code. If you're a CFA fan and you don't have the app, I highly recommend downloading it. Their rewards are the best - and it's super easy to use. I love CFA's chicken tortilla soup, but it's sadly only available in the colder months. During this visit, it was the perfect way to warm up, and it paired well with their delicious waffle fries. I also ordered their vanilla cold brew, which we were pleased to learn is available all day long. We're not in this part of Middle TN much, but the next time we are, I'd definitely stop by this location again! read more

Very clean restaurant and bathroom. Addison helped us at the counter, she was very sweet and fast. The food came out after not even a minute. The bathroom was extremely clean with a stool for kids to use to wash their hands. They had a bunch of trainees and it seemed like they were very efficient about that too. read more

Marc and Mack provided such fun and amazing service today!! Their positivity and kindness is contagious. Thanks, Chick-fil-A! read more

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We are traveling and this is the freshest chick fil a I have ever had in my life. Only took 5 min to order and get our food!!

The best Chick-fil-A in the history!!! I just drove through there and turned up the radio when dancing Queen was playing and all the people that work there were dancing and smiling and it just was pretty incredible!!! Tito's to the Honors for having such a happy workplace. It is not an easy thing to do in the restaurant industry. I give them five stars because I can't give them 10. read more

After waiting in line, I was pulling up to order and frantically the girl taking my order frantically told me to put my other window down, she repeated it multiple times as if something was really wrong. I didn't know why she was demanding this and it felt really scary/out of the norm and she followed it up with. Oh I wanted to see my coworker, have his "love Island moment," also known as ask another customer for his number. It was really uncomfortable and I highly recommend professionalism training for your younger employees. read more

Right after our food was placed on our table as we were getting situated, our 9 month old baby accidentally knocked the box over and our grilled chicken sandwich fell out and onto the floor. The manager, Matt, decided to charge us for another sandwich. We live nearby and would frequent this location every 1-2 weeks . After tonight, this location has lost our business indefinitely. We will gladly drive an extra few minutes to the location off Columbia Ave. I hope the $6.75 this location saved by charging us for another sandwich (which is already overpriced for a small piece of chicken on a bun) was worth it. Chik Fil A is really going downhill. read more

Absolutely FILTHY the dirtiest chick fil a I've ever seen! Disgraceful disgusting ! I'm sick of searching for a clean table in this place read more

Chick-fil-A - ows a close up of a table top - Fast Food Near Me - Franklin, Tennessee

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Chick fil a typically has friendly and helpful employees, but this location was staffed with an army of nice folks! All around good atmosphere, polite workers, very clean and fast, definitely the best experience I've had in one of these stores. read more

The last couple times we've come, food has not been good and it's taken forever. Today Fries were mushy and cold. My Husbands nuggets were cold and hard. It's conveniently located but they've been striking out the last 3 visits. read more

Come on this is always a great place for a chicken sandwich! Also the donate a lot of sandwiches too good causes! read more

Love this CFA. Always friendly, accurate and fast. Best location in Franklin by far! The staff is so helpful and restaurant is very clean and inviting. read more

Restaurant is clean, drive thru isn't fast, but not the slowest, and the servers are friendly! My orders are always correct. We like to order on our phone and go pick up inside to avoid drive thru wait. Cons: sometimes the chicken has a 'freezer burn' taste to it. Not always, but more than twice now. Also, the chicken size varies so greatly. One time the piece must have been a left over piece from the breakfast menu, because it was sooooo tiny. (this has happened a few times now around 11 am). I wouldn't mind the smaller breakfast size chicken, if I wasn't charged for the larger lunch size. I cannot eat the full one, but this seems like a little sketchy practice at this location. However, despite the cons, we really like this location. They have plenty of accessible disability parking, drive thru runs relatively smoothly, and the staff are friendly! read more

I really wish they would cook their biscuits longer. I am not a fan of doughy biscuits. I want a browned biscuit.

Horrible management decision making. You shut down the store claiming inclement weather after the weather already passed. I worked in this weather outside all damn day.....Grow a pair and learn how to run a business. read more

Love this CFA. Always good service, hot food and kind staff. Ignore the rude reviews that are negative for no reason.

Worst Chick Fil A experience ever. Very sub par for them. Placed order on the app. Received email confirmation of order at 5:32. Drive up and they told to pull up past the window and they would bring my order. (They already gave me the milkshakes which are now sitting there melting). 5:42 still sitting there. I finally got out of my car and walked to the window to see why it was taking so long. Nobody could tell me anything. Finally they bring my food (5:44). Go thru the bags and fries were missing. Had to get back out of the car and go back and get them. Definitely not Chick Fil A quality of service. Not sure what the problem was. They were. Yay but there were a LOT of employees there. read more

Maybe was 4 cars in line before I got my order, light weight for chick fil a you'd imagine. Felt rushed when I was ordering and then easily get my food handed to me which also felt very rushed. Didn't even get my sauces I asked for. C'mon Chick Fil A! read more

Chick-fil-A - Chick-fil-A Nuggets - Fast Food Near Me - Franklin, Tennessee

Chick-fil-A always gives great service but today was exceptional. Showed up with 4 kids bouncing around and Luke was super patient and polite. Got our order perfect, right down to realizing the little one didn't want pickles before I even realized. Thanks Luke for making our experience perfect. Then we sat on the patio and another staff member came out to check If we needed anything! Thanks Chick-fil-A for Going above and beyond. Luke deserves a raise! read more

Delicious like every chick fil a in the world. Usually fast, very polite kids working there.

Friendly employees, fresh food. Sometimes the line is long, but it's to be expected. No complaints.

MARK FROM GUEST SERVICES, we love you!!! Sincerely the bachelorette party from Texas!!!!!

Manager is friendly and the entire stage offers great service. Love their app and curb side pick-up!

Awesome new Chick-fil-A in Franklin just off I-65 exit 61. Food is great and the team members are extremely nice!

As is typical for this great fast food chain, there is a significant drive thru line, but they do a great job of keeping the line moving quickly. They are also the gold standard for taking COVID protections. Our favorite place to go in these trying times. Somehow they train their people to be very polite and positive. Most employees at other chains appear to hate their job and only serve you grudgingly. The employees here seem to be enjoying themselves and happy to see you. read more

Never thought I would have a negative Yelp for Chick-fil-especially in Franklin,TN. I am not sure what was going on here but I waited in the drive through behind one person at the window for about 10 minutes just for a sand which and fries. Once I got the food it so cold and soggy as it seemed like it had been sitting back there,I couldn't even eat the meal. I ended up throwing it away it was that bad. The line was wrapped around the building so I was not about to deal with that again. One of the worst experiences at a drive through I've had. read more

I live close by and frequent this location often. Although I have had a few mistakes they are quick to correct them at no charge to me and offer me a discount on my next purchase. For a location that opened during Covid and has yet to experience a normal day, I think they are doing great. read more

Very poorly managed drive-thru. Upon arrival with only four cars, between both lanes, in front of me, it took more than 25 minutes to get through. Most of that time being spent behind one car. After ten minutes of just sitting there, our order was finally taken. I asked the attendant why the car, two ahead of us, was not moving and she said that she did not know. After ordering, we continued to just sit there. Myself and another car were stuck behind a van that literally did not move for 15 minutes with no one ahead of it. No one explained why nor seemed to care meanwhile, in the lane beside us, six cars were attended to and moved forward that came after us. It was extremely frustrating. I was surprised by the lack of care and concern. read more

Came early on the way out of town. Food was fresh and employees were kind. During covid and I saw multiple employees cleaning and sanitizing areas. Very pleased! read more

Great service from Jesse taking my order he helped me find great meal options for me and my kids. Great to see young men like Jesse in a Chick-fil-A franchise. I was so impressed that I came back through to chat with him and tell him how happy I was to see kids like him nowadays. He told me about his plans to hopefully work his way up and own a Chick-fil-A one day. I can tell this kid is going places and if Chick-fil-A keeps hiring people like Jesse they will be around way longer than me. read more

I can't believe I'm giving my favorite fast food less than 5 stars, but it is happening. The meal was good as always, but the the entire experience was an utter failure. The abundance of customers completely overwhelmed the employees which turned into a disaster. The parking lot gridlocked, initially caused by the wraparound drive through line that blocked in those who had parked and gone inside. The shortage of parking spots resulted in cars circling the gridlocked parking lot, causing further gridlock. An employee attempted to direct traffic which was initially a great idea. However, the heat and overwhelming responsibility caused the employee to lose their cool multiple times. Despite the parking issues (thanks to McDs for loaning us a spot, lol), we still ventured inside to pick up our meal. Uh, yikes, the inside wasnt much better. Again, the employees were overwhelmed, and the dining room suffered as a result. Filthy tables and floors, along with lines of customers waiting too long for meals or refills, created gridlock inside. Although the money definitely kept flowing for CFA, this is not how they want to earn it. Further, this is the quickest way to shut off that flow of money. CFA, you've got a great thing going on. Pause for a minute and figure out how to fix the problem. Otherwise, shut this place down. It may be a money maker today, but it's planting seeds of doubt in your followers. read more

During the Coronavirus we thought we would support the local chick-fil-a in berry farms. Went through drive-through picked up our food everything was cold, overcooked, fries were terrible.it was a sad experience. I love chick fil a but won't stop here until this is over! read more

Great service! Bella took my order, super sweet and very accommodating, even more so than the average Chick-fil-A employee. Delicious milkshake as well. I highly recommend the peppermint milkshake. read more

I was given the wrong items in my order, when I returned they asked me to pay again for the items I originally ordered. Their mistake costed me extra. read more

Great customer service! Had a great chat with an employee, I think his name was William, and food came fast. Great new spot to get food. Thank you! Very pog! read more

I have been to this Chick-Fil-A 4 times since the start of the pandemic. Each time I go through the drive-through, they try to take my credit card instead of allowing me to insert it into the machine. This is beyond me that they want to touch my credit card when there is no need to do so. The first time this happened, I called the store and explained to them that they just need to let customers insert the card rather than touching so many cards during a pandemic. The manager agreed with me and said he would address it. The next time, the same thing! The thing that gets me is that this Chick-Fil-A is not my normal Chick-Fil-A. It's the one we go to after we get COVID tested since it is close to the Ag Center. The 2nd time this happened to me, I explained to the girl that tried to take my card that I would prefer to insert it as I had just brought my daughter for COVID testing and did not want the girl to be exposed by touching my card. She then allowed me to insert the card. I called that time and spoke to a manager again and he said, "Oh yeah, I talked to you before." I felt like saying, "Well, then why are you still touching people's cards?" Today, 2/4/21 at 9:42am I went through the drive-through and the guy that came to my window (Blonde haired young man) had his mask below his nose. He tried to take my credit card and I said to him, "I would prefer that you don't touch my card and I can just insert it." He said, "Oh, sure." I'm done with this Chick-Fil-A. I can't imagine how many people go here after going to get COVID tested and they are taking ZERO precautions. The guy who had his mask down and was touching credit cards was also going into the restaurant and not washing his hands and then handing people their food bags. I can't imagine how many germs he passed along today touching people's credit cards when that is not even necessary! I don't understand why every other Chick-Fil-A in Franklin and Brentwood can follow proper protocols and this one cant. Very disappointing! And by the way, my son tested positive for COVID today-glad I didn't let him touch my card! read more