Totally slow. Put in an order on the app and get there the time it says will be done and it's always 10 min after that. Dont order with the app, you'll be disappointed. People aren't very friendly either. Won't return to this location. read more

This Jersey Mike's is the best around middle TN. I am originally from NJ and have ordered from the original Jersey Mike's for years in Point Pleasant and Manasquan. Most consistent and courtesy staff in Nashville area. For how busy store is service is still fast and tastes great!! Keep up the good work. read more

The staff here was courteous and friendly, and the service was fast, but unfortunately, that's where the good experience ended. It was typical Jersey Mike's, and I honestly don't usually eat here because I've never had a good sub from any of their locations. For some reason, I decided to give it another shot to see if anything had changed, but I have to say, this might be the most flavorless sandwich I've ever had. Definitely disappointing. read more

Consistently delicious. A top notch deli style sandwich (or in a tub as a salad) with excellent ingredients. I always get the Club Sub, and it never disappoints. Right from the first bite it is always like, "Oh, yeah, that's good!" I've also found the service to be consistently very good. Great spot for a "basic" sandwich executed super well. read more

Jersey Mike's Subs - Club Sub - Sandwiches Near Me - Franklin, Tennessee

Cool springs location is better. They truly care. This location, used to my favorite because I never had an issue. But the first time in 10 years I order at the counter and they get my order fully wrong. I've been a jersey mikes customer for 10+years and to be served beef when I ordered chicken is crazy due to the fact my religion doesn't allow me to eat beef. Disappointing jersey mikes. Tell your franchisees to do better. Im still uncertain how I want to move forward given the fact I've never had beef in my 28 years but had a sub full of it. Not great. Talk to your boys in there, seems like they just want an easy paycheck, who cares what the consumer thinks or if religious boundaries were defecated upon. Complete disregard for culture. The shift was may 13, 2024 at 8 pm. Lol and your corporate doesn't take reviews unless you have a ticket number, well what if your staff never gave me the f******* receipt.... Your move jersey mikes. read more

We love the food but the price to value ratio is high to keep it in our regular rotation. There are other nearby options which are better in this way. read more

The worst customer service ever. Ordered online came to the store 20 minutes later and it was not ready. Went to two other businesses and came back an hour after the order was placed AND STILL NOT READY. Also enjoyed the boy's attitude and eye roll as if I was inconsiderate for asking for what I paid for over an hour ago. Asked why my order is still not ready to be argued, "well we're short staffed AND we've had large orders AND have been really busy blah blah blah" If you can't take and fulfill orders in a timely fashion, don't take any more orders. Clearly they shafted the small online orders in favor of the 2 or 3 large orders. They e decided that my twice weekly order is of 2 subs is not as important to them. Asked for a refund and all of a sudden the 2 sandwiches are "nearly complete, do you still want a refund?" I took the refund. This owner and general manager should be embarrassed read more

we often get Jersey Mike's over the years. lately I cannot seem to ever get what I ordered. I would say the order is wrong 70% of the time. I have complained in the past and never got a response. Tonight I ordered two sandwiches, one with mayonnaise and one with oil and vinegar.They not came with mayonnaise on them. In the same order there were supposed to be two bags of chips which were not in the bag. I called and spoke with the manager and she could not tell me where I could register a complaint. I have been buying Jersey Mikes subs for probably about 15 years but this will probably sever our relationship. read more

On Wednesday, October 20th I walked into this location at about 1:20PM. There were approximately 10 people ahead of me and 2 young men working behind the counter. Both young men were working at a very steady pace, keeping a great friendly attitude along with a smile on their face. They were able to take the orders, service each customer accurately and had all of us processed and completed within 10-15 minutes. While I understand this is not the "norm" as far as the time frame; I feel that these two young men provided outstanding service to all of us and did so in a very calm demeanor. I wish I had gotten their names but regardless they deserve a raise, bonus and any other recognition that can be given to them. Thank you for taking care of me and I will return often. read more

I frequent a different Franklin JM location, but stopped in here cause I was in the shopping center. My main complaint is they go light on the meat vs. other locations I've experienced. Don't be stingy w the meat! Also, after we were sitting down and eating in the restaurant still I could see the dude who made my sandwich vaping IN THE BACK. Not at the counter itself but a little towards the back. I'm sorry but that's just gross. read more

Jersey Mike's Subs - Not enough meat... - Sandwiches Near Me - Franklin, Tennessee

I'm a Uber driver, and I have come in when there is an absolute rush of people. Every man working has a great professionalism and are all very kind. They work hard and fast! All deserve raises!! It's hard to come by men like these anymore. read more

I could break into song...."Memories..." but then you would quickly move on to another review. Yet, I absolutely have to say that Jersey Mike's takes me waaaay back to school days and grabbing' a hoagie and coke with buddies. And what a fun, delicious, memories JM's conjures up. Big, overstuffed portions, brimming with fresh-cut delectable meats, cheeses, and veggies...and if you want it "MIke's Way," doused with a blend of vinegar and oil...that's oh, so tasty. Other sub makers may be swift and inexpensive. But if you want your money's worth, Jersey Mike's the place to get it. And you get it made "your way" or "Mike's Way" - memories and all. read more

First introduced to this place when I was picking up a food delivery. It smelled so good inside, that the next day I dropped in for a sub. And, it is wonderful. It reminds me of a restaurant where I grew up in Florida. This is my second time dropping in to get a sub. Consistency is excellent. The staff are helpful and engaging. The store is clean. Will be back! read more

The Jersey Mike giant sub was more like a meal than a lunch. Fresh cut meats, buns, and quality toppings. Don't forget the pickle. Ran into the owners of the Cool Springs Jersey Mikes while on vacation in Destin. They are truly focused on customer satisfaction. read more

By favorite place for subs. The food is consistent and always TASTY. I get a #7 Mikes Way with no onion and add Mayo. The giant is big enough for two meals. read more

THERE WAS A COCKROACH IN MY "FRESH BAKED" COOKIE I called the store and the manager said "oh no" then comped me for just the cookie??? That's it!!! This location catered 20 boxed lunches at my work. How many of them had cockroach cookies?? I filed a complaint with the franchise owner as well as corporate and no one has reached out to me yet. This happened 2/26/2018 and I filed the complaint the same day. It's currently 3/13/2018. I posted pictures of the cockroach in the cookie. *UPDATE* 24 hours after plastering images of the cockroach cookie on review sites, I finally received an email from the franchise owner. 48 hours later, I received an email from the general manager. Apparently, you have to publicly shame a business before they take any action against a very serious matter. Contradicting responses from both people; franchise manager stated the neighbor is currently having cockroach issues while the GM stated the neighbors had an issue back in 2013. Both claimed it's not their cockroach problem (it's the neighbor's fault), but it is their problem now since it's starting to spread. I will not be removing these images. read more

Jersey Mike's Subs - Cockroach found on the bottom of my "fresh baked" chocolate chip cookie. - Sandwiches Near Me - Franklin, Tennessee

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Not busy here and all tables are filthy. Drink area gross with spilled drinks and trash. Not coming back here!

Consistently superior sub shop. Once you eat here, you just can't go back to subway. This place in particular is fast, clean, with experienced staff who care. read more

Great service and foods always ready on time when I order through the app! If there are ever any issues they call and ask for verification! Always get the orders right every time and we have a large order usually as it's everyone in the family getting a sandwich! read more

Do not eat here. There are COCKROACHES EVERYWHERE. Cockroach started crawling on the meat slicer WHILE THE GUY WAS SLICING THE MEAT!!!! You can see them crawling on the back counter and they there's also an insurmountable amount of fruit flies!! This place obviously hasn't had a health inspection because they would have already shut down by now. Absolutely revolting. read more

I LOVE Jersey Mike's subs. I have been a customer for at least 15 years and it was a tradition for my dad and I to share a giant - meats on his side, veggie sub on my side! I work very close to this particular Jersey Mike's and it's dangerous. I could eat a veggie sub EVERY SINGLE DAY if I allowed myself. Yes, it is more expensive than Subway, but I pay more for actual quality/fresh ingredients. The staff at this location is always friendly and I've never had my order screwed up. So glad to have this option close by during my work week. read more

My husband loves jersey mikes so I've eaten at many. I've had jersey mikes in Las Vegas, on Old Hickory, on Murfreesboro, and off of Cools Springs BLVD just to show you how credible I am. With that said, this is hands down the best Jersey Mikes I've ever had. My sandwich was so delicious and the guys working there were friendly. If you want a good JMs experience, you will find it here. read more

Too bad this is the closest Jersey Mike's to my house. It's a toss up if we get the correct sandwiches. I would say they get it right 5% of the time. read more

I would say that I am a regular at this Jersey Mike's as I work and live right down the road. The food is always good, and the employees are polite and friendly. The only reason I did not give 5 stars is because they always seem to move very slow. If I stop by at 12:00, it is typically going to be a 15-30 minute wait before I get my sandwich. I understand it is probably this way because they individually cut the deli meat as ordered, but it can be frustrating. Also, on my most recent trip, I just ordered the sandwich, and they rang me up for the whole meall. I told the guy at the register that I just wanted a drink and he just said "sorry about that". I didn't make a big deal about it because I was in a hurry, but I was shocked that he didn't offer to fix it. Overall I really enjoy this Jersey Mikes. I just try to avoid the lunch hour crowds. read more

Subs and customer experience was great! I had the Italian and the fresh cut meats and cheeses were excellent.

I absolutely love jersey mike's and bonus for me, my pregnant wife love it too. We have always ordered a variety of subs in different locations from Mobile, Al to Franklin. Being pregnant, my wife cannot eat deli meat unless heated because bacteria and all that stuff. She likes one of the cold subs but they usually heat the sub for her on the flat top grill to order. This particular location told me "we will not heat the sub because WE like to define cold subs from hot subs." After questioning the employee because every Jersey Mike's has done this for us in the past, he stated "want me to throw it in the microwave?" Needless to say I was very disappointed in the experience. Either that particular employee needs to be properly trained or the other location have been doing it wrong all along? Your subs are still delicious! read more

Fast, friendly service and declines subs! These guys really crank out the sammiches at lunch time! My order is always right!

Real quick service. Staff is friendly and helpful. Keep up the good work. Food quality is great.

Needed to feed a group of teenage boys working on my son's Eagle Scout project. Placed an online order for pick up at 10:20 Sat morning & they had it ready to go. Delicious sandwiches & great customer service! read more

I have to say I love this location, the service is as fast as you can get with everyone's specialized orders. The guys behind the counter are great and have a system that works. I usually get the #13 and it's always made with the right amount of meat and cheese. Today at work they ordered Jimmy Johns and it was a joke the one slice of each meat they put on my sub and proves my point even more as to why I'm a Jersey Mikes customer! Keep up the good work guys! read more

Great, fresh, food. If you want a top quality sub this is the place to go. I love the Club Supreme mikes way. Everything is always super fresh tasting. The staff has been really great every time I've been in. I do the shores club so after a few trips I get one free. read more

Great place with a great team! The Manager was very friendly, and my experience was all around very enjoyable. I ordered the #8 'Club Sub' ordered Mike's Way without onions, and added honey mustard and banana peppers. The staff was very busy as the lunch line was almost out the door, but they were as pleasant as they were quick! Will be returning VERY soon (: read more

A little better than Jimmy Johns and way better than Subway. It's a nice clean location.

I picked up subs for my husband and I today. We had the Original Italian prepared Mike's Way with hot peppers. They were delicious - the lean meat and cheese are freshly sliced and all of the toppings are fresh. The line was to the door and the staff was fast and efficient. I highly recommend Jersey Mike's. read more

The prices are ridiculous! You are greedy and ripping people off... ENOUGH! Give people a better value for their hard earned money, not less. Publix makes a MUCH better sandwich for half the price and has far better bread. Yes, the food was fresh, decent taste and was clean but still the prices are far out of line for what you get. In addition, claiming Jersey in your name disrespects every great deli in New Jersey! And just do you know last month a fried chicken cutlet with ricotta cheese, fresh mozzarella, balsamic, roasted red peppers, sun dried tomatoes, fresh lemon, basil on true Italian bread and as large as a giant for $9.00!!! "Jersey" please, introduce people to true innovative subs at a price that respects the consumer not lines the pockets of the owners!! read more

Very good food, but be careful ordering online. They have forgotten my bacon more than once. You are better off standing in the long lunch line and watching the sandwich be built. read more

Very clean store and a very friendly staff. This was the first time I tried one of their hot subs and it was great!

Jersey Mike's makes a great sandwich. Always good, and made better with their red pepper sauce.