Food was great! But the bathrooms were a mess. Hadn't been cleaned for hours. Worse than any I've ever been in. Told a staff member who didn't seem to care. He didn't go tell anyone or say anything except "yes ma'am". No sense of urgency to check it out. There were 3 family groups squeezed into that tiny bathroom and we all talked about how nasty it was. read more

Oh, they're not closed. They built a brand new restaurant across the street on Walker Chapel Road. It is absolutely the slowest place I have ever seen in my life!!!! poor customer service my order wasn't right, but I wouldn't get back in that damn line or going inside to get it!!! read more

First time ever coming to this location. We decided to go inside since the drive thru was ridiculously long. The drive thru is always in the way of coming and going traffic. We received fast /friendly service. The Cobb salad is always good. We also tried the spicy southwest salad. I enjoyed it best!!! Nice portion size. I also had a side of Mac & cheese. They have decent Mac and cheese. I despise CFA overall layout with their drive thru. Logistically , it makes no sense. Oh well.. they didn't ask me. Ha! read more

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5:35 pm ever who was working the drive through couldn't talk above a whisper. And as usual we asked for salt 2x when we ordered asking that they please not forget but they forgot! We had just left the ballpark and 90 degree heat ! My husband needed salt. Small things matter! read more

Today I ordered breakfast from Chick-fil-a Fultondale, I ordered on the app then picked up in the drive thru. I love the ease of ordering on the app and the ability customize my order and I earn rewards at the same time! I ordered a vanilla iced coffee and a Hash brown scramble bowl with grilled chicken and no hash browns at only 275 calories I feel good with my food choices to start my day. The bowl comes with salsa and is covered with cheese it is a filling meal that is not too heavy. The iced vanilla coffee was a great pick up to get me started on my day. read more

11:45am visit. This location was very unprofessional in comparison to all other CFAs we have been to. Appears to lack training and supervision. Very turned off by this visit. And the last stop here was a similar experience. Sad to see a CFA not keeping up with the standard. read more

Chick-fil-A - Yogurt parfait - Fast Food Near Me - Fultondale, Alabama

Worst service ever slow not enough employees for the amount of people there drive their wrapped around building and lobby full very unattentive to customers read more

This is a pretty good Chick-fil-a. They stay very busy, but the staff is friendly and helpful. There is ample parking and seating inside. The food is always fresh and delicious! read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Fultondale, Alabama

Do better, chicky lay. I ordered fries only for lunch today. Thankfully I wasn't too hungry, because they forgot to give me the other half of my fries. This wasn't even during the "peak" of lunch hour, so I'm not sure how this slipped passed as acceptable. read more

Chick-fil-A - Where are my frenchy fries? - Fast Food Near Me - Fultondale, Alabama

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Not nice I went to order my food and they forgot my drink not very friendly tables were dirty wouldn't recommend

We just left this Chick-fil-A. This place is not run or managed like other Chick-fil-A locations. We arrived at 8am on a Saturday morning. I'm pretty sure the restaurant was left a mess from the night before. The tables were filthy, all trash including bathroom trash was full. When I told one of the employees they said, "oh, we know!" There was never once a, "My Pleasure." We will not EVER stop here again. read more

This place had 15 or so cars in the drive through when we came through. They got us through in about 7 minutes. The food was fresh, hot, and exactly what we ordered. The employees were nice and even gave us a ton of sauce. If you want a good Chick-fil-A experience go here. read more

By far the worst chic fil a I've ever experienced. We have been sitting in line forever, watching the employees eat ice cream thru the window from the drive thru line. We are trapped at this point. Someone please send us something, from Arby's maybe? Maybe we could get grub south to drop off something, I'm desperate. Just looked at my mobile order that I hit as I pulled in at 8:48, 17 minutes down so far. Will update soon. Luckily I have a Wilson volleyball in the trunk. I'm going to need some company. It's now 9:08 and we are still at the speaker to order. I just watched an employee walk to her car and leave, I envy her....... 9:10, made it to the back of the building, I see a Target, thinking about walking over and buying some chicken and a George foreman. 9:12, we can see the pick up windows..... 9:14. Got our food. Gotta eat!!!' Will never stop here again. read more

Yelp 2 stars. I have never ever been in a chik fil a with no morning zeal. But, then I met Anna. Why am I waiting? This is a pre ordered catering order that is not ready? There's more. Bae ordered nuggets, we don't sell 30 nuggets, we sale 40 only. Then, when I get my 50.00 order, it's chicken mini's. That's not what I needed, but I'm late for work after waiting. I can not wait until Gardendale chik fil a opens back up. Hurry Hurry! Just plain old dissatisfied. Wake up Anna! It's my pleasure to tell you. Wake up! read more

I ordered online and accidentally did pickup. I have 2 small children full of tantrums today and thank god John understood. He walked all the way inside for me and brought me my food. Thank you John for helping this mama today who needed one nice person after all the ugly looks I got in target. read more

Food was great. Staff was extremely nice. We waited out a storm and never felt rushed to leave.

This is the SLOWEST chick fil a i have ever seen we have waited 30 minutes before on dinner. I always mark im waiting on pick up 10-15 minutes before i get there just to hope its ready when i arrive. They'll push food out the drive through while you wait on someone to walk by and ask about your order. I will drive to the Gardendale location before i go to this location again read more

Ran through the drive thru while passing through on a Friday evening. Chickfila has a drive thru system that is truly mesmerizing during rush hours. I was in and out within 10 minutes even with a line out to the street. The food was delicious and my order was perfect - I even got extra Avocado Lime dressing (the only reason I order the wrap)! COVID - The staff were all very polite and respectful, continuing to wear masks around each other and the customers. Food - I ordered the chicken wrap and avocado lime dressing, a healthier option than some of the fried chicken. However, I would not recommend eating while driving. If you are alone, it could lead to a wrap wreckage in the front seat of your car. Not that I would know... read more

I went there this week and ordered curbside pick up. After waiting for 25 minutes for my food, I noticed the person in the car next to me had to go into the restaurant to get her food (She had been waiting longer than I had). I then decided to go in to check on my food. As soon as I walked in, I was hit with an absolutely rank smell. I don't know what was causing the smell, but the entire restaurant smelled like a combination of vomit and diarrhea. This restaurant does not live up to Chick-Fil-A standards--incredibly long wait time and awful rank smell inside the restaurant. I will not be back. read more

Wow. A terrible Chick-fil-A. Bad service, disorganized, rude even. I certainly won't be back here.

Very disappointed, this is the only one location in Birmingham where they keep giving me an incomplete order, plus really bad actitud when I complain about it, so bad that I'll never come back. read more

If I could leave 0 stars I would. My experience gets worse every time I come. I give 2nd and 3rd chances to this location. It never fails every time they mess my order up. Whether they add something I didn't even say or left something off from what I actually said. The female manager is a lil snarky on my last visit but maybe she had a bad day but I will not be coming back to this location. I'm not sure if there is a communication issue or they have too many workers but the front window area is always crowded so they probably can't even hear customers for coworkers being on their back. Last but not least the fries taste like cardboard literally. I hate it here read more

I'm speechless. Hesitate to even eat my food. This place was absolutely disgusting. Bathrooms were nasty. Urinal hadn't been cleaned in a long long time. The key pad that you pay with was covered in something gross. I was going to eat in but the tables were nasty. Worst Chick-fil-A I've ever been to and I travel all over the southeast and go into multiple locations a week! It's really bad. They were also out of many things. Maybe I'll give them that due to shortages but all the other Chick-fil-A's I visit within the last week haven't been short on anything. The owner/ managers of this place need to be removed asap!! read more

Slow slow slow!!! Don't go here if you are looking for quick service!!! Cars lined up out in the street, only using one drive though line. Poor management! read more

Shame! Just stopped for a bite on a 12 hour day! Look at these fries and what brand mayo is this? read more

Chick-fil-A - Soggy fries fell down in the holder they are so under cooked! - Fast Food Near Me - Fultondale, Alabama

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1:20pm Saturday Went thru drive thru as directed and was told after waiting in drive thru that I would be refused service. I have ate at the Fultondale location before without incident. but it was just the hateful nature that I was refused servide that was a surprise to me. Ive never had such an experience before at this location. I went to the Gardendale location right after being refused service in drive thru at Fultondale and had a very pleasant experience at the Gardendale location. read more

This chick fil a is always on point. Never had a bad experience. Everyone is smiling, welcoming and helpful. Plus, the chicken is the best anywhere! read more

Chick-fil-A - Family - Fast Food Near Me - Fultondale, Alabama

This is the slowest Chick-fil-A that I've ever been to. At 11:00 a.m. on a Tuesday, we were 5th in line from the pick up window and sat for 10 minutes in one spot. From Oder to pick-up took over 20 minutes. They were not busy at all inside or outside, in a normal Chick-fil-A standard. I was able to go inside to use the restroom, come back out and my husband was still in the same spot in line. read more

Today was the 2nd time my son saw roaches crawling on the checkout counter. I call the store and ask for the manger and ask if they were aware that they had roaches. She said yes and that they were waiting for someone to come out. SMH... if the roaches are crawling on the counter, where else are they crawling. This location does too much business to have this problem. read more

First I have to say the food, once they got it right, was good. My husband transferred his coffee into a travel mug and when he did, he noticed it had quite a bit of coffee grounds in it. He said it tasted good, he just prefers it without the grounds. He also had to go back in the store to get our order straightened out. We are traveling back to Texas and needed a place to eat and use the restroom-so we ate in the car then I went in to use their restroom. I noticed that the restaurant didn't smell good, I've never been in a Chick FIL A that smelled badly. As I walked to the restroom, I noticed that the floor was REALLY slick and I had to be careful not to slip. I mentioned that to an employee and she acknowledged it was an issue, and told me to be careful. The bathroom wasn't up to standard either. As I was leaving, I told the male manager behind the counter about the floors. He too acknowledged that he knew about the problem and said they were trying to figure it out. I told him they needed to change whatever they were using and he blew me off. Anyway, I'm glad I live in Texas where the Chick fil a's are super clean and the customer comes first! read more

I normally like chick-Fil- A. Went for a quick breakfast and as usual the staff is always polite, but I have to agree with other reviews, not the cleanest. Yes trash was overflowing from the trash cans as though they had not been change from the night before. Food was fine and location was convenient for me, but again the cleanliness concerned me. read more

I stopped in here for a quick bite while on a road trip. I was met at the door by 3 teenage girls that were holding their noses with disgust. As I made my way to the counter to put my order in, I was hit with a God awe full smell which now made sense why the girls were in a rush to get outside. I was hungry, so I put my order in with the shift manager and said it would be To-Go because it literally stank up in there. She just looked at me like whatever! I had to eat my sandwich while walking around the parking lot. Once I finished, I stopped into the Chili's next door to use the restroom because the smell in Chick-fil-A was disgusting. read more

Used the App to purchase some food from this location. The app is easy to use and pretty efficient. I ordered and within 5 minutes the food was ready despite being very busy inside. Our food was well prepared I got the chicken strips and superfood salad and my finance got the chicken bites and superfood salad. One thing I noticed is the superfood salad comes with some sort of dressing on it. I don't think it should, you should have the option to put dressing on your salad or not. read more

Chick-fil-A - Breakfast on chick fil a - Fast Food Near Me - Fultondale, Alabama

How do you order a meal and there are no fries when you get home? Most irresponsible chick filet I have ever been to in 50 plus years. When I called, staff was like, oh well just come back for the fries, like it happens all the time. I live 30 miles/45 minutes away. They should send me a gift card to replace the whole meal. read more

I love Chick-fil-A and this location has been great in the past but this time I walked in and it smelled off, the floors were sticky, the counters were disgusting, and the floors had spills. I'm not sure if they were understaffed or something else had goins wrong but I was sadly not impressed with Chick-fil-A this time. read more

Always great service, always great food. The Cobb salad, very good. Full and satisfied, great meal for after 7, and welcome difference from a chicken sandwich, but same great chicken in the salad. read more

Chick-fil-A - Fast Food Near Me - Fultondale, Alabama

Fantastic, food was fast, workers were nice. Everything came out perfect. I've been to bad chick fil a's, no worries with this one.

I hate to do this. But whoever is managing this chick fil a needs to tighten up ship. A drive through should not take 25 minutes. This is the slowest moving chick fil a I've ever experienced. And this has been on MULTIPLE occasions over the course of months. In fact I'm writing this while sitting in the drive through. Managment do better. Orders are also often wrong read more

The worst Chick-fil-A in existence. The food quality is bad here. The condiments they provide are bare minimum. One ketchup for two meals? This Chick-fil-A is not like the others I've visited where the food is fresh, and provide enough condiments to enjoy your meal read more

The nastiest Chick-Fil-A I've ever been towas covered in trash and the trashcan outside was overflowing with trash, In the back it looked so dirty it looked like the place hasn't been cleaned in ages ,But the food was good at least but I think I saw a little pink in the chicken,Also in the end it was the nastiest Chick-Fl-A I've ever been too. read more