The customer service here is usually very good, but over the past week I've had to wait in the drive-through line for more than five minutes before anyone takes my order. Today, I arrived around 10:25 or 10:26 a.m., which was at least five minutes before breakfast ended. However, no one came out to take orders until about 10:35. When the employee finally came outside, I asked if that meant I now had to order from the lunch menu. He apologized and said yes. I don't understand why orders weren't being taken from inside the building in the meantime. We were sitting at the drive-through menu with no one speaking over the intercom, and the employee outside helped the cars in the far-left lane first rather than the right lane. As a result, several of us who arrived before breakfast ended were forced to order from the lunch menu. read more

Horrible service. This is the third time they forgot my food in the drive thru after asking me to pull forward. I literally had to get out of my car to go ask them about it. Magical they had it on the next order, but was told they didn't have the containers on hand, Yet do now. read more

This is the slowest chick fila. On Saturday at 12:50. Been in line 40 min. This is ridiculous and not at all reflection of other locations that are busy and run so smoothly. read more

Chicken sandwich is always basic, boring, and amazing. Service was fast! Love how they have to lanes, makes drive through quick.

The food is great. There is this young lady with red hair that has twice closed the kids area 3 hours previous to closing.

Is it possible to have under 5 star service and quality at any Chick-fil-A?? Doubtful. Always a good feeling knowing I'm going to get great food and excellent service. I love Chick-fil-A! read more

See all

As of today, I REFUSE to return to this location ever following today's events. I placed a mobile order for a convenient pick up while on a work break. My job is about 5 mins away. I enter the drive-thru/mobile order line. The line was fairly long but not surprising due to the time of day (3:00 pm). While in line, I noticed the mobile scan was not available. I spoke with a team member who stated that the line is for both drive-thru and mobile orders. After 10 minutes of looking at the other drive thru line moving, I notice a customer get out of her car to inquire about our line being held up. The team members expressed confusion as well. After another 10 mins, I asked a team member to speak with a manager. The team member Valerie stated she would inform the manager. However, no manager came, and I sat in line for an additional 15 minutes. I also attempted to reach a manager via phone but was only able to leave a message. Total I spent 35 minutes in a drive-thru line for a mobile order!!! My chicken nuggets were cold!! Not to mentioned the other line continued to flow with no issue. I understand it's a busy time. However, simple courtesy and communication to your customers go a long way. As a loyal customer, I pride Chick-fil-A on its efficiency of service, so I'm truly disgusted by today's experience. I will not be returning to this location. read more

I went there this morning and got a free card to get a breakfast sandwich and when I got to open it, it was burnt but normally I wouldn't mind, but I took a bite and it wasn't good at all. The workers were nice and there wasn't a problem with anything but just the food. It was burnt on all the edges of the sandwich and along with the bottom of the bottom bread. read more

Chick-fil-A - White Egg White Grill - Chicken Shop Near Me - Houston, Texas

Usually good service but went tonight and not the best as it always is. My milkshake was half full when handed to me and with no whip cream, they said they were out when I asked, but then proceeded to bring out a brand new whip cream and didn't even care to add the cherry it comes with. Very disappointed in their service. Will not be returning to location. read more

I went in the drive thru at 9:30 and the lady named Yamel that took my order was so sweet and loved her energy she gave my cousins dog a pup cup and was just the best person overall! read more

Don't use mobile thru!! It's no faster than normal ordering. Everybody in the regular drive thru line passed me. What a way to make more congestion chickfila read more

I put in an order for 200 nuggets the day before pick up. The pick up went great and the nuggets were great. I think this location consistently does a good job. It is across from a very large high school so it can get busy. It's always very clean and everyone is nice. read more

This is the cleanest store I've ever been to. They always have flowers on their tables, restrooms are spotless, and the customer service is great, and so is the food. I've been coming to this location for years and Mrs. Gaudei always welcomes you in with a smile. read more

Service is amazing and the food there is so juicy and flavorful I recommend the spicy chicken sandwich deluxe!

No point in mobile drive thru here. Regular line is going faster than mobile. What a joke.

I grabbed a salad on my lunch break from work since this location was nearby. As I was about to take a bite of my salad I noticed something weird. I looked down and was appalled to see that my chicken was RAW. This is absolutely disgusting. Can you imagine how my body would've reacted if I actually ate it? I am extremely disappointed as I love going to Chick fil A. But I will definitely not be coming back. read more

Chick-fil-A - Cobb Salad - Chicken Shop Near Me - Houston, Texas

Terrible customer service. One of the workers locked the door 10 minutes early and then ignored me while I was knocking. There were 5 or so customers inside the store waiting to order so not sure why my daughter and I were being ignored. Manager finally came over after a few minutes and he explained we were not welcome to eat there. They always get orders wrong as well. I recommend going to another location and I won't be returning. read more

Worst chick fil a I have ever been in. This is the 3rd time I have gone to this location and they have forgotten my food. I just need to stop trusting that they are doing there job and check my bag. Ridiculous. If I could give 0 stars I would. I have been loyal customer for 25 years. This specific location. Horrible. read more

Chick-fil-A - Forgot my food - Chicken Shop Near Me - Houston, Texas

Slowest location on the planet whether it's curbside, drive thru, dine in, this location takes forever

Service is very very slow workers are constantly laughing the whole point of fast food and drive thru is for the order to be ready once you have arrive at the window at this location that was not the case. read more

I usually eat chick fil a about 1-2 times a week and love it. But today i am Leaving 2 stars because usually my order is correct and service is good; however, at my last visit i did a mobile order and went thru drive thru to pick it up. I had prepaid for 2 meals and a drink and i received someone else's order. The order i got was a bowl of eggs with cheese and fried nuggets in it. I'm allergic to cheese so i had to throw this order away. I then sent in a feedback email through the app where i ordered and received a response the next day and all they gave me was a free chicken sandwich coupon... seriously? My original order was 2 meals and i got something i couldn't even eat. What a waste. Their management needs to change. By looking at the other reviews i will not be back. The CFA on Eldridge is better. read more

Chick-fil-A - What they offered me to compensate for missing 2 meals and no refund... - Chicken Shop Near Me - Houston, Texas

I get dinner from chick-fil-a AT LEAST once a week for my family. I got lunch today and I'm not happy about what I received. For one, I was waiting at the window for my food for way longer than I ever have so I'm thinking well at least it will be fresh and when I get home( It takes me 2 to 3 min to get home because I live very close. My nuggets weren't even very hot and my fries is the worst of it. I'm glad I paid for a large and got the amount of a medium. AND, to add insult to injury they were cold and soggy. I realize they are frozen so I'm not expecting anything spectacular but they could at least be hot. You are better than this chick-fil-a. I'm seriously considering driving a little further to the other location because I used to go there and never had a problem once. read more

Chick-fil-A - Chicken Shop Near Me - Houston, Texas

See all

Moved by this location a little over a month ago and regularly get their breakfast. The chicken mini biscuits always have little to no honey butter on them. Always super dry and hard even when I get earlier in the morning. Other than that it the service is fine for the most part. read more

I ordered on the app and then something told me to check out the reviews on Yelp. I became mortified to say the least. I mean, these reviews are horrible lol. And at that point, I was unable to cancel my order. However, my order arrived within 5 minutes at my front door, bag nicely sealed, food was the temperature it should be and tasted great! read more

Why is this Chick-fil-A sooooo slow?!? Every single time I have been here I have to wait over 30 mins in the drive through. The manager of this place needs some more Chickfila training. read more

They always seem to overcook the chicken at this location. I don't experience that at really any other location, just this one. Breakfast and dinner, I've had overcooked chicken. I try to avoid this location as much as I can. read more

I placed an order on the app and when I arrived there were 4 employees hanging out saying it was closed already. It wasn't even 9pm yet.

Great bkft, good service, hot food. No complaints. Enjoyed a couple of #3 chicken bkft sandwiches with egg whites and cheese...

Their food quality at this location has gone down. This second breakfast in two weeks that has been unappetizing. read more

Chick-fil-A - Their food quality at this location has been off. Second breakfast in two weeks that look like this - Chicken Shop Near Me - Houston, Texas

Worst location i have ever been to. Either it's painfully slow, they forget your food or both.

This Location is is ridiculous the employees don't listen when they take your order even if you go back and ask for what you wanted they still don't want to give it to you correctly it's a horrible location and I really recommend anybody that goes there not to. read more

Very awkward encounter. I went thru the drive thru and when I got to the woman who was sitting down she said nothing and i said hello and she said nothing and just stared blankly at me. Very weird and i was just thinking how i should have went to canes lol. read more

It seem as if Waseem if new and needs a bit more training . He moved a bit slow a lot of pacing back and forth. Didnt place the correct order besides fries of course. Needs to do better. read more

For service, quality and value, you just can't beat Chick-fil-A! Their salads are fresh and delicious. They serve the best chicken sandwich around, and I love their bacon, egg and cheese biscuits. Their lemonade is great! The best thing about Chick-fil-A is their customer service. Every restaurant could take lessons from the staff here. Update: this place went downhill FAST! $9 for a tiny salad with about 2 oz of chicken shreds. read more

This is the worst Location for inefficiency and extremely slow. The management is NOT representing the Chick-fil-a values. It's a black spot on the image. I won't come back. read more

Thank you Chick-Fila! You made things right. I didn't have a good experience on my last visit and I wrote about it here on Yelp. I received a hand written letter from Maria (management) and complimentary for my next visit. So...here I am! Thank you for listening and caring about my loyalty as a frequent, faithful customer! read more

Chick-fil-A - Cobb salad with avocado ranch dressing. - Chicken Shop Near Me - Houston, Texas

So I'm on this personal goal to visit each and every location of CFA in the greater city of Houston and test out their consistency in service standards. So far, the 14 locations I have visited have been on point with their service standards. This location was no different. I went to dine in and ordered my favorite King n Queen special. King is what I call their spicy chicken sandwich combo and Queen is the original chicken sandwich. Both sandwiches came with a nice hefty chicken breast and plenty of seasoning. Their waffle fries and golden, crisp, hot and had to be devoured immediately. I do customize my sandwiches, and my order was fulfilled to perfection. The line was efficient and I was at the order booth in no time. Employee had a smile and thanked me for my business. They had another employee servicing the tables and helping out with refills. Hooray to CFA! read more

Workers here are very nice. Food is like any other chik fil a. But, they have events and had the MOST tolerant Easter Bunny ever!! Was actually lots of fun! Support LGBT rights, Chikfila, and we will eat here regularly! read more

Chick-fil-A - Chicken Shop Near Me - Houston, Texas

Breakfast was quick and fast this morning. I usually get a fast food breakfast if I didn't eat dinner the night before or I had a morning cardio workout. There was no line and the restaurant was clean. The cashier welcomed me in and acknowledged me and said one second as he was filling a drive thru order. My order was rung up fast, efficient, and correctly and my order was given to be right away as it was ready and I didn't have to take a seat and wait for order. Nice surprise my chicken biscuit was in a heart shape for Valentine's Day. It was a nice festive touch. read more

I always get good service and they give nice rewards. I ordered delivery once and it came so fast. It's definitely a busy location during the school year because there is a high school across the street. But no complaints, just order ahead on the app and get curbside. read more