I did a curbside order pickup due to this location being closer to me. From ordering on the app until the time I got to the parking spot to let them know I was there it went really smoothly. Ordering on the Chick-fil-A app is a game changer because your food is made once you get closer to the store and you don't have to wait in a long line. The signs in the parking lot to park at were very easy to find. It didn't take the employee long to bring my food out. Once my food was brought out the employee was very nice and she made sure I had all my items I ordered before she walked away. My order was correct and the food was hot and fresh. I would definitely order from here again especially order ahead so I don't have to go inside the mall. Also I love how Chick-fil-A has a rewards program. Make sure you download the app if you haven't yet and start earning points on your order. read more

Chick-fil-A - Fast Food Near Me - Indianapolis, Indiana

#1 sandwich was delicious, chocolate chunk cookie yummy. However slow down putting the sandwich together. It was skewed badly after putting the cheese in. Asked for American cheese. They put a slice of processed cheese. Come on Chick fil A you gotta do better than processed cheese slices read more

I was in the mood for a salad and decided to stop at Chick-fil-A for a market salad. Chick-fil-A has always been my favorite fast food place, and the food is always pure quality. The staff are professional and demonstrate excellent customer service at all times. The ambiance is always busy and packed whenever I go to a Chick-fil-A, especially the drive thru lanes. They are always packed with long lines. The market salad is fresh and delicious. The waffle fries are always on point and the chicken sandwich is top notch. I never have anything negative to say about Chick-fil-A because it is just that good. There is nothing else to say! It is great! read more

Chick-fil-A - Market Salad - Fast Food Near Me - Indianapolis, Indiana

It's well established that I'm a fan of Chick-fil-A. In fact, I'm sitting here kind of stunned that I hadn't previously reviewed this location. This location is a sister location to the Keystone Chick-fil-A (same owner). Thus, it's probably not surprising that I get very similar vibes at both restaurants, though there's no denying there's a difference in clientele between the two. This spot is obviously located in a more business-oriented district. It stays pretty busy most of the time. I will admit I usually go to the drive-thru here rather than dining in, though on occasion I will find myself inside. The basics? Accessibility is nearly always pretty solid with Chick-fil-A. There are accessible parking spots, appropriate curb cuts, and a fairly well laid out dining room. Restrooms are ADA compliant. Employees here are almost always helpful and will work with accommodation if needed. With their last redesign, accessibility in terms of parking improved and I consider it better here than at Keystone. The drive-thru is a two-lane drive-thru that diverges into one lane once you've ordered. The drive-thru folks are always friendly and they work pretty friendly. Generally, my orders are accurate (interestingly, just yesterday my order was actually incorrect). As is true of all Chick-fil-A locations, they are closed Sundays. My favorites here? I order chicken strips a lot. I order a grilled chicken combo when I want to pretend I'm being healthy. I love their iced tea. The frozen coffee is da' bomb. I'm a fan of waffle fries, though at times they do disagree with my stomach. The only thing I truly don't like here among the things I've had would be the chocolate chip cookies - I just plain don't like them. I'm not super thrilled with the ice cream, but the cookies are actually a dislike. They do give refills and are nearly always cheerful about fixing mistakes. And yes, while it's not a requirement they are encouraged to acknowledge a "thank you" with "my pleasure." I have to be honest - I adore that and sometimes will say "thank you" just to hear it (I'm pretty low maintenance). Overall, I really love both locations run by this owner and, in fact, this owner is just what I call "good people." It's nice to be remembered. I've been down since cancer surgery and I've had some of his employees greet me on social media and on those occasions I get to the drive-thru. As an extra note, they typically utilize DoorDash for delivery. If I were to come up with a list of preferred fast food spots, there's no question Chick-fil-A would be on it with a nice combo of good food, fair prices, and terrific employees. read more

Food is hot and good but sometimes the wait is longer than normal, especially for the curbside

As a retail worker it can hard to get away to eat. I put in a last minute order and the staff were very understanding. When they didn't have my choice they not only offered me an alternative but also gave me a bigger drink. The night shift team worked til the last minute and the supervisor was kind. I felt so bad about how late it was but they got me my order. read more

Service is usually quick and the food is like any other chick fil a. This is the closest location to me, so even having to brave the mall and paying the higher mall price is often worth it. Staff is friendly as well. read more

the chicken is amazing, the staffs are very nice and know how to serve well , the background noise isn't that bad.

Today we ordered a 12 and 8 piece chicken nugget meal. The 12 pc order had 8 nuggets and the 8pc had 6. BEWARE AND CHECK YOUR ORDER BEFORE YOU LEAVE THE COUNTER. Food is expensive enough when you get a correct amount. read more

Chick-fil-A is always good I'm never disappointed with Chick-fil-A but I've never had tha Cobb salad with grilled chicken it is amazing read more

Chick-fil-A - Cobb salad with grilled chicken! - Fast Food Near Me - Indianapolis, Indiana

Great food . Amazingly fast service right at high noon today was received through the parking lot pick up line rather than us waiting in the drive thru line and wasting fuel . Food temp was excellent all items received as ordered. We will return another time. Keep up the great work during COVID read more

Based solely on my weekday to-go experience I had, I would probably opt to use a traditional drive-thru for a CFA in the future. The designated parking spots for pickup were taken (I suspect by non-customers). I had to park pretty far away and then walk in to ask for my order. It just wasn't that quick or convenient. read more

Recently ate here and developed food poisoning. I called this franchise to inform them something is wrong with the grilled nuggets or the macaroni. The manger who answered showed he truly did not care about this information. Responded he could not do anything at this point and how do I know it's from them. Please keep in mind this was my only meal of the day thus far so it could only be from them. Needless to say this chick fil a has forgotten the motto of pleasure to serve. read more

Don't make someone pay first and then tell them you don't have BBQ sauce. It's not a chick-fil-a sandwich without your BBQ sauce. Just shut the store down for the night if you run out. It ended up being okay. My Dog likes it without your sauce. read more

I would like to start off by saying I am huggeeee Chick-fil-A lover! Before today they could do no wrong. Today was my first time stopping by this location inside the mall. I should've walked away when I learned my chicken would not be served fresh with my salad( other locations I've been to, ALWAYS served fresh chicken in salad.) but I'm 7 months pregnant and was starving. Anyways fast forward to me eating pretty much the entire salad i found a freakin BUG on a piece of lettuce. Major let down. Maybe it's just this location because I've always had top quality service and food at the other locations, but I'm officially done with Chick-fil-a. read more

Chick-fil-A - The piece of lettuce even looks old. - Fast Food Near Me - Indianapolis, Indiana

I love Chick-fil-A because it doesn't remind me of a fast food restaurant. But today it definitely did! I got a #2 Spicy chicken deluxe meal and the sandwich was all over the place, our fries were cold and not crispy. The food was still good, but it was not how I usually eat it. The lemonade was delicious! I would expect everything coming from Chick-fil-A to be perfect, no matter where it's coming from. Just hope this review will help better the store to make better fries and make sure the sandwiches aren't put together sloppy. read more

Very happy at the efficiency of the drive through. Staff us very friendly. Food is great. Mac and cheese is to die for.

The ladies are always so friendly!! I forgot my mask at home and didn't have one so they provided one for me! Thanks Jordan, Abby & Kyla.

This is actually one of my favorite Chick-fil-A's in Indianapolis. The staff is very respectful. The work ethic of the workers is really great to watch. The management is doing absolutely wonderful and the workers seem to be very happy with them. I definitely recommend you come here over other Chick-fil-A's in the area. read more

Congestion had been a serious problem! It's so much better now with lunchtime traffic since they've updated the drive thru! No Chick-fil-A's are super close to me but it's always worth the drive with the food is hot and the drive thru is fast! read more

This location only gets 3 stars because it's really hit or miss when it comes to the service here. They either get your order right the first time and you get to walk away happy or they keep forgetting to add items you ordered so you have to wait longer than planned. This review is on behalf of those who like to mobile order. I only do it because I work in the mall and I get to have more break time to my break if I mobile order so I can pick it up and leave. There's a manager there who likes to call out the names of mobile orders without even checking if the drink was prepared to go with the order. Because of that, the wait tends to extend more and more since there's now a line of people waiting their drinks only. That's it lol read more

Great service and fantastic food! I go there at least once a week, if not more, and they always exceed my expectations. Sometimes I'll still be at the register, having just paid, and they'll hand me my food right then! Once, when I was waiting, I was given a complimentary cookie for the wait. I am very grateful Chick-fil-A exists read more

Great food always. Fast, well let's just say speed could use some improvement. It seems this location always has a line backed up. Which I guess is good for them. I order the same thing pretty often. Kids meal 2 strip, waffle fries, lemonade and kids cone instead of the toy. It's just enough and very filling. I also like that I can pay from my app and gain points for future meals. I seem to get random free food rewards every now then which is a really nice surprise. I love Chick-Fil-A. Never disappointed. read more

It's sad that this Chick Fil A is inside the mall, because this is the best Chick Fil A in the area. I mean the staff and food at all of them are great. How does a chain get that level of consistency across the board?? Maybe there is something to be said about the values that the company holds. Anyways, this one is particularly awesome. Always going above and beyond. Dawn, the owner, is awesome! She and her team always do everything they can to make the experience great. Skip the same old mall Asian food, and get some friendly service and high-quality chicken. read more

This location is amazing!!!! We all know that Chick-fil-A is awesome compared to fast food restaurant competitors but this location is efficient! I've come here for breakfast and lunch and I'm never angry waiting in lines because it flies. They have wonderful staff who are always smiling and helpful and always make sure you have everything you need (silverware, napkins, sauces, etc). The food of course is delicious and I like that they accommodate for healthier options on their menu. read more

I am so disappointed my husband was telling me how yummy the Keylime shakes were here! so I drove over just for one of them. sat in the drive-through for 25 minutes only to be told they were out of them as I got to the window. read more

Extremely fast service. I wish all Chick-Fil-A's where as fast as this location. The cheese sauce? 5 star worthy right there. The cheese sauce hasn't bee available lately at least at my local FL locations. The staff was very friendly and the food tasted fresh. EAT MORE CHICKEN read more

Who doesn't love the amazing food here! Very great atmosphere and fast and friendly customer service! Drive through goes fast also!

They run a smooth drive thru line especially during lunch time! They have great service and the food is always hot and delicious. This is definitely one of my favorite fast food restaurants. Oh and their chicken minis for breakfast are always a hit! read more

Not the quickest of Chick-Fil-As, but they were very friendly and apologetic to make up for the wait. Can't beat the original!! read more

Great place for fast food that's always hot and delicious. I just wish there was a closer location around this part of town.

This Chic-Fil-A is fairly quick about orders and I've never gotten anything messed up here. The staff could be a little friendlier. They are located inside the food court in the Castleton Mall so there is no drive thru at this location. The seating is food court seating. read more

I was just at this location this evening for dinner with my parents and it was wonderful as usual! We all got our food just as we had ordered it and all loved it. Once we found a booth (close to the same one my dad and I usually get for daddy/daughter lunches hahaha) and sat down our food came out almost right away. It was hot and tasty as always. I had the #2 combo spicy chicken sandwich with waffle fries and a Cherry coke and both of my parents had chicken strip combos, but my dad had a fruit cup instead of fries. We all loooved our meals and gobbled them down like there was no tomorrow! Oh, and also, I found out they have ice cream! I have never paid attention to the dessert menu so didn't realize it. But Dad wondered out loud what they had for dessert and asked if my mom and I wanted anything. We assumed he was craving dessert but he came back with cones for us and...NOTHING for himself! I guess he just wanted to show us up. That ice cream was creamy and so flavorful, and huge! I didn't have a problem eating it though! The service was great as usual, but I did notice the table felt a little sticky on my side, hence only 4 stars. Nothing that will keep me from coming back though. As we were leaving a young man who had been sitting at a booth across the aisle saw us head toward the door and got up to open it for us. I think he might have been a server on break, but either way I appreciated the welcoming feeling we got. Chick-fil-A has always impressed me and I look forward to coming back! read more

Chick-fil-A - I will glady spare The Cowz' lives and eat chikin. The #4 spicy chicken combo and great service remind me why I love that place. Yum! - Fast Food Near Me - Indianapolis, Indiana

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Chick-Fil-A is one of the best restaurants in the world! And it has one of the best business practices in America! They treat the customers very very well. With the simple "my pleasure" response and being closed on Sundays it's hard not to love this place. The Chicken Mini's for breakfast are to die for!!! And the nuggets and fries and lemonade and sweet tea and...... I'm well everything is good except the ice cream..... it's weird. But everything else is great read more

I friggin love Chic-Fil-A! I love that they are Christian based and every Chic-Fil-A I've ever been to is awesome! They are super professional, including this one on 86th. They separate themselves from every other fast food place by using emotional connections with their gusts as a tool for customer service. They use words like "my pleasure" and "absolutely" and it makes you feel like your in an environment that really treats you like you matter! I can't say enough about that. The food is great, but I'll admit it's the customer service that brings me back. I've never had an order messed up, and I imagine if it were, they would treat the problem with professionalism and make it right. That's confidence from a customer that believes in this company! Hats off to you Chic-Fil-A!! read more

Ridiculously fast service!!! On a Saturday at 5, on Presidents Day Weekend I ordered my food and got it before I pulled my card out of the chip reader! read more

FYI - the carrot raisin salad is not available at the food court location.

I love this place and it sucks that they don't have a single lactation in my state so I never get to eat here. I would highly recommend if you like chicken. read more

By far one of the best chick-fil-A I have ever been to. I love that they work hard to make this a child friendly environment. Wednesday's. The have a lady that makes balloon animals for kids for free. And they have a coloring station were the kids can color and draw pictures with other kids. My kids love this plase. read more

Oh my word!!! I have no words other than, THANKS for being one of the VERY select few of quick service resties I can actually stand.