I wouldn't go to this location especially when their drive thru is under construction.. they told me to park and wait for my order. I payed at 9:06 and at 9:30 I went in asking for my order. They had me chasing around a girl thinking it just went out, turns out it wasn't my order, mind you I'm almost 9 months pregnant and have a 2 year old in my car.. they finally find my receipt and thought I already had it! They finally remake it and as I'm down the street, my husband tells me there is a fry missing.. I of course drive back because I payed for it! This place has really lost their touch, I used to be a usual here while working nearby and now living nearby I will not be returning to this location. Also had black stuff at the bottom of my sweet tea to end my night read more

Chick-fil-A - Proof of purchase (Apple Pay) - Fast Food Near Me - Irvine, California

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What's not to love about Chick-fil-a's food? Everyone knows they make a great chicken sandwich. And my kids love their nuggets. However, this location is the worst for trying to get in and out during peak times. The drive thru line blocks the lane to get thru the lot since there is only one way in and out, and only one lane. So if you want to dine in, expect to wait in the drive thru line for a little bit anyways. (Not to mention poor Off Broadway that shares a lot with them.) I came on Halloween evening to pick up a mobile catering order (their app is so easy and convenient BTW). To my dismay, it wasn't ready on time and they made me late for my party. It took them about 10 extra minutes, and after that, they forgot the plates, napkins, sauces, etc. that I requested in my order. Yes, the whole place was nuts because it was Halloween, but I had placed my order far on advance. This is the one and only time their service has been lacking in my experience. But their lot situation needs to be fixed! read more

Chick-fil-A - Omg, the drive thru line drives me crazy! 4 car lengths of open space. Line was backed up to the street causing a traffic jam. - Fast Food Near Me - Irvine, California

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The food was good messed up my name thought i was big back restaurant was clean. And the guy who served me was mid

Someone can change your day with a smile and warm welcome Customer service provided by Kris was excepcional, thanks ,you made me feel so welcome. read more

The worst chick-fil-a I have ever been to. The lady that took my order was so sweet I had one egg white sandwich and hash browns. Then waited in line(the longest I have ever had a chick-fil-a line ever take). Then get to the window say my name they look lost. I tell them the order they still look lost. Start speaking in another language at the window so I can't understand them. Then tell me I have to pay again because they can't find it after I was already charged when I placed the order. I said no I'm not paying again I just paid for my order then the one that took my order came up and said she took the order and processed it. They give me my food and I look at the ticket it's for a different car order. Then I open my sandwich and it's burnt ! Avoid this location. Horrible service and efficiency read more

Chick-fil-A - Fast Food Near Me - Irvine, California

I'm glad to back here a despite the long remodeling period. Ordered my Chiick a Fil meal and a separate sandwich with hashbrown for me and my sister so we can share. Make sure you repeat the order as misunderstings can happen, especially when new employees are being trained. I had a re-fill of the lemonade...yay! Noticed new 3 drink seasonal passion mango drinks, which I will try next time. Observed the re-mdel and noticed the children's area. Free wifi. I am expecting the long drive lines back. read more

This is a VERY VERY BUSY location. Very LOUD inside. But the food was good, well made and service was top notch! read more

Chick Fil A is great and their employees are generally very good but had such a poor experience today with my order. My receipt shows that I can get 10 chick fil a sauces with my order but Nadia took the bag and removed my sauces and forced me to pay $2.83 extra to purchase the 8oz bottle They should be upfront and consistent about a hard limit on sauces read more

Chick-fil-A - 10 free sauces but I ended having to pay an extra $2.83 - Fast Food Near Me - Irvine, California

definitely check out this location if you're interested in getting nothing that you asked for. I don't know if it's a lack of training or listening. my order has been wrong 90% of the time that I go here. read more

I'm leaving this review for the sole purpose of Kris. He was so so sweet to me and my best friend and was holding the doors for everyone. He deserves a raise i love you kris read more

I ordered a chicken kale salad for lunch and i took a couple bites, then I went to pick up another bite and saw a bug in my salad Soo Grosss!! what the heck chick fa la! WASH YOUR SALAD BEFORE SELLING TO PEOPLE! read more

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Never visiting this location again, they have the worst customer service out of all the Irvine locations I have visited. The person taking my order was rude, the cashier gave me the wrong order and gave me a messy cup full of pulp but I did not order a lemonade? There was a smell at the window that was not delicious chicken don't know if it was the register or the inside of the restaurant. Next time I will just wait to go to Woodbury or Tustin District read more

I have been going to this chick fil a since I was a little kid (21 now) and it has seriously gone downhill. The last 5 times I've been here they've messed up my order. I always mobile order so I don't understand how they're getting it wrong when it's on the screen right in front of them. One time my boyfriend drove all the way back because his chicken wrap was stale and inedible and instead of just apologizing and replacing it they argued with him because he took literally one bite out of it. It's extremely disappointing that a Chick Fil A I've been going to for so long even multiple times a week has turned into a place I go maybe twice a month. I shouldn't have to check that my order is correct every time I get it, but I guess now that's something I have to do when I come to this location. read more

My favorite chicken franchise restaurant anywhere bar none. The place is extremely clean and service is top notch. There is absolutely nothing to complain about this place. The price is way too cheap and food quality is absolutely above average. The juicy chicken sandwiches are the best. Their regular ice cream cones are to die for. read more

I like this Chick-fil-A branch, it is well maintained and operated. If they forgot to put salad dressing on a delivery, or take out or missed an order, give them a call and they will replace if you bother to come back and get it. My son ordered 8 pcs chicken nuggets And and a chicken sandwhich and waffle fries this evening to go. When we got home , I was disappointed to the size of the rest of the nuggets. Chick-fil-A is not cheap, they served better tasting food and the restaurant and service is good as well-- I can say it somehow justify the price. But for me to pay for like 4 nuggets of the usual "size" and the rest that is supposed to be another 4 pieces-- they looked like the crumbs or the nibblets like half of the regular size, like what seems to be the pieces that fall off when you fry them... is VERY DISAPPOINTING. I know prices of food skyrocketed because of law of supply and demand but I Just want some fairness. So I guess I should be checking what I bought in the restaurant before leaving, what a bummer! read more

Chick-fil-A - Uneven 8 pcs chicken nuggets - Fast Food Near Me - Irvine, California

This has nothing to do with the food and I usually don't care to write reviews for chain restaurants especially fast food places, but this location is a hot mess. They have consistently forgotten items, and messed up orders. The food is the same as any other chik fil a restaurant. Nothing to add to that, but the location at the District in Tustin is WAYYY better at getting your order correct. Irvine, Market Place is just getting sloppy? read more

I tend to stop here for a quick bite it I'm going to hit the theatre on the non-dine-in side or before Costco, so I don't buy all the unnecessary foods! I have always had a pleasant experience with this chick-fil-a. The parking can get a bit tight right in front, but overall I haven't had an issue getting parking to go into this location. There is a kids zone inside that always seems to be busy and full of kiddos playing. Overall I would keep coming to this location as it's decent, consistent and quick! read more

My heart is truly touched!! Joy is amazing not only because she provided B me with a great customer experience that benefited me, but because she went up and beyond out of the kindness of her heart!!! I wish I could leave a thousand reviews!!! The customer experience why I always come back here not to mention the food is AMAZING!! And cooked well!! Thank you joy!!! I truly appreciate the love ana kindness!!! -nesha read more

the food is good but this worker named layla is pretty rude other then that pretty good location!

If you are coming here just for the food you should be ok. The food is consistent. But this rating is all about the service. Simply stated, it has gone downhill. There are too many employees who are not friendly and just want to rush you through the drive through line and not be either helpful, friendly or memorable. I have been to many different locations being a Red member and this is the worst in terms of service. It use to be amazing but since COVID I think the employees just don't care. On top of this they rush you so quickly through the order they did not give me my water bottle or ice cream for my daughter. This is unacceptable. There is simply no reason to rush through my only chance for an experience you will have with your customer who is paying $ and willing to stand in an already outrageously long line to get food. Unfortunately this is my home location as I live down the street. Unfortunately for Chick-fil-A Irvine, I will now drive out of my way to go to the Tustin location. If you care about your service and reputation that is suppose to be best in industry, please address this issue. At the end of the day the food is not terribly amazing to be given such horrible service that can be overlooked. Especially in these days where businesses are failing due to lack of customers, you should not forget what brought you here: customer service. read more

The last three times I've been here, the buns were dry and crumbly so I ordered the chicken strip combo and I paid $14 and change and the chicken strips were cold. I'm over it. read more

This place is terrible! I usually go to the Woodbury location and they are extremely sweet and attentive. I came here for breakfast and I ordered a cherry berry sunjoy. It was made incorrectly and I told the lady at the front counter. The lady proceeded to tell me it wasn't made wrong and kept telling me the recipe. I told her this tasted like lemonade with cherry. She continued to tell me it was made correctly but would remake it. I asked if she could remake it and she walked away whispering with her coworker. They were clearly upset they had to remake my drink. They have no ketchup or napkins available to grab. You have to ask the counter for everything! When you ask for something they don't acknowledge you, but just rudely hand it over. This place is terrible and I am not coming back. read more

Just ordered $34 worth of food (2 burgers, fries, mac, chicken nuggets). I asked for 10 sauces between us for all of this and the fries. I received 4 total. I even specifically asked the employee who gave use the food if all the sauces were included. She said yes. I'm done with this location. For those in management, ordered at 12:15pm roughly on 12/21. Tired of having meals ruined because employees get stingy with sauces which is arguably the main reason we go there. read more

I love the regular CFA sandwich but this location is really terrible. Have to blame management for not caring enough to maintain the quality. Maybe are not changing the oil as often as they should (both our sandwiches were dark and smelled rancid). The buns were overly steamed and wilting. Pickles were barely recognizable. Overall 1/10 for the quality. I hope someone on corporate CFA is paying attention. read more

Chick-fil-A - Depressing chick Gil-a sandwich. Not how it should be served. - Fast Food Near Me - Irvine, California

My 2 kids love their food and service. I support local businesses. They make life easier. read more

Poor! HORRIBLE! NIGHTMARE! Pulled up to the drive through and assisted by Daemeon! Let's start of with him not being in uniform wear his blue hoodie! Then him being rude when taking our order! Shocked me because Chick-fil-A has been nothing, but amazing until this location! Daemeon was so rude as he tried to rush my order even though there was no other cars in line! He then tells me that I could not order what I wanted! After taking my partial order he then asks for my card immediately without letting me finish! Before I even said anything back to him I drove off to the window for them to finish my order! To my surprise the girl at the window even made a comment about his customer service and mentioned that he is rude! CRAZY that even another employee confirmed my thoughts to his customer service! Beware of this location unless you want to be treated horribly! read more

We went to Chick Fill A, got two sandwiches and a large fries. This is how the large fries came in. We thought some fries fell off to the bottom of the bag, but this was it. Also, the sandwiches tasted not fully cooked. Seems like they gave up on quality and tried to push out as many drive-thru orders as possible. Wouldn't go here anymore. read more

Chick-fil-A - Large. Fries. There's like a few pieces left? - Fast Food Near Me - Irvine, California

Chick-fil-A has been around for quite some time and I finally got the chance to try their original chicken sandwich. Yes, I know! I'm a total n00b. I ordered the chicken sandwich with a side of their delicious waffle fries and soda. The chicken sandwich was delicious! The waffle fries are crispy and great as well. I highly recommend getting the Chick-fil-A special sauce. It's oh-so-yummy! The people who work there are pretty friendly. Service is fast and you can hear instrumental Christian pop music in the background (because of the company's religious affiliation). Another great plus =) read more

Chick-fil-A - Chicken sandwich and fries - Fast Food Near Me - Irvine, California

Chick Fil A... more like chick fil YEAH! Seriously, I don't know how they do it. But they managed to navigate the dual drive thru process better than any other establishment. They're basically the best thing since sliced bread. That cats meow. The sh%t! If you're questioning why Chick-Fil-A is so great.. I could go on to tell you about the succulent chicken. Or the abundance of sauces they give you (upon request) It's basically like if a Raising Canes had a step child with In N Out... you'd get chick-fil-a. Maybe I'm crazy.. most great people are. read more

Your employees in-attention to order details is inexcusable. On almost every single visit to this location, something is wrong or missing. Recently I ordered a deluxe sandwich without tomato and it was made with tomato. I came through the drive thru this morning and ordered a meal with 2 buffalos and 1 ranch and the bag had 2 ranch and 1 buffalo, even though it was stipulated correctly on my receipt. This has been happening at this location for years. The food is delicious, but come on, your employees are either poorly trained, or they are trying to move cars so fast that they don't take time to ensure order accuracy. And since it is happening frequently with my order, I know it is happening to other peoples orders. Please focus on order accuracy or the whole point of the service is pointless. read more

I get home after going through the drive through, open my sandwich up and there is literally a bug IMPRINTED into the bread. It wouldn't even slide off. You fully pack this sandwich into this box and miss something standing out like that? This location always either messes up my orders or has the WORST laziest workers who act inappropriately at the drive through window , but didn't expect there to ever be a bug in my food. I tried calling this location a million times to get a refund for this disgusting sandwich and of course their phone line is disconnected. Really grossed out and disappointed. Can't imagine how dirty their location is to miss something like this. Would like a manager to reach out to me for a refund. read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - Irvine, California

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This Chick-Fil-A needs help. All tables are dirty, very disorganized. We had a seemingly new team member serve us and he had a lot of difficulty processing our order but didn't seem like any of his coworkers wanted to help him out. read more

I swear this location always gets the order wrong. This happened 3+ times already. I won't be back here anymore.

Chick-Fil-A is well known for their crispy chicken sandwiches and service - both which were on point during my visit Friday night. Deluxe Chicken Sandwich (~$4.50): The deluxe sandwich comes with cheese, pickles, lettuce and tomatoes added onto the sandwich. I ordered mine lettuce wrapped and dipped it in the Chick-Fil-A sauce - so yummy! The chicken was super juicy and tender. Love this establishment for the variety of sauces! My go to are the Chick-Fil-A sauce, BBQ and Polynesian. read more

My first time there and beside the food being burnt I overheard the manager, by the name of Jenny, blatantly mistreating a couple of her employees. It was so loud and obvious.... not a good look! I feel bad for her employees. read more

The service is below average. I'm not used to this kind of service at Chick Fila. Food quality is fine. They need to work on their service and their restaurant cleanliness. read more

Why? Why oh why do I come back to this location? It's dirty but I can get past unmapped floors for a Diet Coke to go. What I can't get passed is ordering on the mobile app and then still waiting, in the restaurant upon arrival over 10 minutes. To the point where the app asks me if I have my order. No. No I do not have my order. It appears as if they prioritize the ridiculous drive through line and people who walk in. Or maybe door dash orders. But a simple beverage order? Nope. Other locations can handle it but not this one. Disappointed and STILL WAITING. read more

It was worst experience ever ‍ They brought me sandwiches but forgot about side of pickles (it was in my order, it was printed on sandwich's label) ‍Ok, I reminded them - received it! but where is my fry potato? Also I ordered two cups of HOT coffee, but receive barely warm. I went to the counter with this issue, they promised me change it... 10 minutes have passed - my HOT coffee isn't on my table yet! I caught a server, ask about my coffee and guess what?! I got the same barely warm coffee! I went to them again and this one was a SHOCK! They measure the temperature of the coffee by touching the teapot with a bare hand! Are you seriously? I would love to give them a rating of -5 stars! I'm in shock! and is it a Chick-fil-A? where is their professionalism, where is their pleasure? Never come back again and do not recommend it for you! read more

Chick-fil-A - Worst Chick-fil-A ever - Fast Food Near Me - Irvine, California

Such a great new location! The drive-through as well as inside is very efficient and the staff is very friendly. I love their breakfast, the egg white grill with crispy chicken instead of grilled it's absolutely delicious! Their prices are fair, not a huge fan of the waffle fries or other sides with the breakfast with hashbrowns is always solid. Their lemonade is also very tasty. read more

So disappointed!!! Saved up money for this treat of chick fila for breakfast. Only had money for one regular chicken biscuit. Meat was shoddy. So sad I went there. Biscuit was good but chicken wasn't at all. Yikes. Might never go back to this location. Place is nicer but not good quality food. Today 4/26 10am. Thanks for the experience. read more