This location is garbage and the customer service is terrible. I'd rather order from AI. And look at this dry, crusty, old, hard bun. The chicken was dry. I hate posting bad reviews but this location needs to do better. I hope whoever is responsible for this franchise sees this. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

I enjoyed the food and I appreciate that they say "my pleasure" Lauren did a good job at the counter. 5 stars!

Does anyone feel that this location customer service has gone super downhill? Terrible customer service!!!! Joshua didn't let me know when he was ready to take my order and was just looking away the entire time. read more

Absolutely terrible experience. Simple request for no cheese on my burrito could not be fulfilled in a timely matter. Imagine going in to anaphylactic shock just because the manager is too careless to read your order back. Also I asked for extra salsa and they didn't even bother to put some in the bag. Stay way! You're better off going to McDonald's at least the care about your experience. read more

This chic fil a consistently gets our orders wrong. If it's not the food they get wrong, it's the drinks. We have to constantly check our food and even then they get something wrong we can't see. Once I was giving my order to a high schooler who worked here and asked me what provolone was ‍. It's convenient to be so close to a chic fil a because I love their food but this branch is lacking in such a great amount compared to other locations. read more

Fast and easy! I ordered online and picked it up in store. I came home and the bun was missing. I called the store and they were able to make it right by applying a credit to my chick fil a app. read more

Ordered some spicy chicken deluxe sandwiches in the drive thru today. When we asked for buffalo sauce a fella named Matthew was training a girl and he told her to tell us they were out of it. Also, right before he told her to tell us , he laughed and smiled at himself? Anyways we didn't believe him and once we got to the window we asked for buffalo sauce and they gave us four packets no problem. So strange that he smiled at himself and told us they were out of it. Womp. read more

Chick-fil-A - MATTHEW - Fast Food Near Me - Irvine, California

Our go to Chick-fil-A since it is the closest to our home. Consistently very good every time. Our go to items from the menu: the chicken nuggets, spicy chicken deluxe sandwich, mac and cheese and of course their milkshakes. The chicken is consistently of high quality and pretty delicious. The Chick-Fil-A milkshakes are the best fast food restaurant milkshakes around and I don't think it is particularly close. What I really appreciate from this location is that the service is consistently great, whether we eat in, do take out from the app, or go through the drive through. read more

Placed an order online to redeem a free chick-fil-a sandwich. Ordering online does not speed up the order since you still have to wait in the drive thru line, which is pretty long. It took maybe about 15 mins to get my order. The staff wasn't super friendly, and they didn't seem happy. When I got home to dig in, I overall enjoyed the sandwich. It was still hot, and the piece of chicken was a good size. The chick fil a sauce was delicious as always. read more

I've heard good things about Chick-fil-A, though this was actually the first time I tried it! We were driving back from Irvine and stopped at the drive-through. I had already had chicken that day, so instead of going with an obvious choice I stuck with a cookies 'n' cream milkshake. This place, right off 'the 5', seems like a really busy stop. The line generally moves quickly. Employees walk out to your vehicle with an iPad/tablet to offer a menu, take your order and then hand you your receipt. You pay once you drive up to the window. The process was a bit slower for our group of 4 because the employee billed us the wrong item. This was fixed easily when we drove up to the window to pay, but the cars had already started to gather behind our vehicle. The milkshake was really thick, essentially a liquid icecream. It was good. Next time I'll have one with fries or chicken fingers because it was a bit simple to have alone. Overall very tasty though. read more

Chick-fil-A - Cookies n cream milkshake - Fast Food Near Me - Irvine, California

fist time ever going to a chick fila and being disappointed I asked for no tomatoes on my 2 spicy deluxe sandwiches but they gave me some food that looked and tasted like it had been sitting under a warmer for awhile the bread was soggy and the tomatoes I didn't ask for were even soggy and steaming hot asked for light ice they filled all 4 cups to the brim with. Crazy because they got expensive haven't went in a bit then to have a bad experience sucks. read more

This Chick-fil-A has reopened after a much long hiatus of fixing whatever they did. I believe it was the drive thru and interior but this is just a review of my drive thru experience on 5/11/24 at around 1130AM. There's plenty of parking if you decide to go and dine in so that's nice. The drive thru is one big loop that's at the other end of the building, versus where it used to be more towards the beginning which is a welcomed change as it would get really congested near the entrance. The drive thru wasn't too busy and I placed a mobile order which is a great way to order everything you want ahead and earn points towards their loyalty program. There was only another 4 cars ahead of me and at some point the drive thru did clear out. However, I've seen this drive thru get really long and you could be waiting quite a while for your food and probably better off going inside and picking it up. My greatest disappointment was finding out that my drink was the wrong size and I had no pickles on my order and I found a lot of pickles on my sandwich! I am not a pickle person and disliked my sandwich just because I hate the taste of pickles. My drink was great but unfortunately I think they gave me a small when I ordered a large. Also on my receipt on the bag it did show no pickles. Interestingly enough, the car in front of me handed back a drink that looked like a large AND when they left, they actually had to go back through the line because of something that messed up. So looks like I'm not the only they messed up. While I normally love Chick-fil-A and they pride themselves on service, I felt like this location was not up to snuff compared to the others I've been to. Also overlooking my food preferences and having a disappointing sandwich led to this 3-star review and hoping they take this feedback and improve on this as it just reopened and would hate for them to already be lacking these Chick-fil-A standards that many have come to expect. read more

This is the worst chick-fil-a location I have ever been to. My boyfriend's chicken sandwich and my chicken tenders were burnt. Our experience here last night was terrible as all the employees completely ignored us even though the store was empty. There were about five employees that made eye contact, but none of them asked if we have been helped or needed anything. When my boyfriend tried walking closer to the counter and called them, the employees walked the opposite direction. After five minutes, there was one employee that was clocking out and told the cashier to help us. Chick-fil-a use to be one of the best fast-food chains, but it has sadly gone downhill over the last few years. They were known for serving quality fast-food and providing the best customer service, but they are now lacking in both areas. I recommend you to go to another location if you want some chick-fil-a. Food: 2/5 Service: 1/5 Value: 2/5 read more

Chick-fil-A - Burnt Chick-fil-A Chicken Sandwich - Fast Food Near Me - Irvine, California

Sat in the same position of 3rd car from the drive thru window for 15 minutes. Asked nicely if they could throw some nuggets in the bag after just sitting like I did. A manager came right over and said "if we gave nuggets for that we'd have to fill the parking lot with cars and make them all wait for them." The line is back up and running just fine, and there were maybe 10 cars total waiting. I don't think it would have broke their bank to be compassionate when a customer is asking politely. Personally, I'll stick to In-N-Out from now on. read more

Does not honor Nurses Week- found out that each restaurant is independently owned. Such a disappointment to know that Nurses week is not celebrated at this location. read more

all i got to say is that the food is really good the only bad thing about this thought is that it looked so good that this guy absoultley stole my food and ate it all. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

If y'all want a full grown hair in your foood. Pull up to chic on el Camino. They'll never disappoint. read more

Chick-fil-A - If y'all want a full sized hair in your food. Pull up to Chic fil a on el Camino, they'll never disappoint. - Fast Food Near Me - Irvine, California

Extremely slow service. Took 17 minutes to receive our food. They also allow wet dogs from the rain in the restaurant.

Fast drive through. Didn't have ranch dressing but food was good. Had chicken tenders and nuggets. Both were delicious.

Love chick fil a but this location stinks. They mess up too many orders and are rude.

Absolutely HORRIBLE service here, I actually found HAIR in my chicken sandwich and my milkshake. When I spoke to a manager about it, she accused ME of putting it in there. I have visited Chick Fil A, MANY times over the years, but this is the WORST location ever. The people were rude to MANY customers and the food was ABSOLUTELY AWFUL. I will NEVER eat at this location EVER again! read more

25 minutes to get 2 sandwiches. They give all their attention to the drive through and none to the dine-in guests. Definitely gives the franchise a bad name. I asked the person that brought my meal if it's always this bad of service and he said they don't have enough staff for the evenings. Sounds like this one needs some management help quick. read more

After being closed for wayyy too long this place isn't the same. The workers never say my pleasure and give aggressive responses. The workers look mad to be there. This is the third time I've gone through the drive through without getting straws for my drinks. read more

The food was good messed up my name thought i was big back restaurant was clean. And the guy who served me was mid

Someone can change your day with a smile and warm welcome Customer service provided by Kris was excepcional, thanks ,you made me feel so welcome. read more

I used to enjoy coming to this chick fil a, but my most recent expierence since its reopening have been a bit disappointing. Their service is incredibly slow and it was a bit difficult to find someone that can assist. read more

The service sucks everyone is rude unmotivated and they make you ask yourself why did you get this job? Please do not waste your time at this location. They suck like that's all you can say about them is that they suck. I have always been a very nice person when it comes to treating food workers with respect, but no matter how many pleases thank you and have a good night you say to them they give you this look as if you're stupid. I really do not expect this from this company but it looks like they're now allowing room for mistakes like this location. read more

________________________ \ / / -:: OVERALL RATING ::- \ \ / / 4.0/5.0 :: Venue \ \ 4.0/5.0 :: Service / / 4.0/5.0 :: CFA App \ \ 4.5/5.0 :: Food / /_______________________\ -:::- VENUE -:::- CFA is situated at The Market Place & very close to the 5 freeway. The interior dining room is very clean, well lit & organized. They even have flowers in vases placed at every table within the establishment! Visible menu at the registers. There's also a separate children's indoor play ground with glass walls so parents can keep an eye out for their kids. Plenty of indoor & outdoor patio seating. -:::- SERVICE -:::- From my experiences I must say the drive-thru service is better & the staff is friendlier & cheerful (regardless what time of the day it is). The last time I dined in for b-fast I wasn't to thrilled because the gal who took my order wouldn't let me scan my CFA QR code to accumulate my points because I already paid. It was literally 5 sec after I paid that I realized I forgot to give her my CFA QR code. She didn't give me any options or help, said sorry nothing she can do & walked away. I was very upset. I called the corporate # to have them assist me instead. It would be nice when placing order that the staff asks if we have the app to gain points -- just in case we forget! Sometimes we have so much going on that we do forget! I've been to other CFA locations & their service do not disappoint - very courteous & happy! -:::- CFA APP -:::- Love the app & more so getting the free treats they'll offer here & there, aside from the earned treats. Super easy to use & one can place order ahead of time for pick up as well. Funds can be added to the card ahead of time as payment. Great app to download on your smart phone if you haven't yet. -:::- FOOD/MENU -:::- Food comes out in a very timely manner. The quality has been very consistent & I love their variety of sauces they have to offer. Everything I had listed below is pretty darn good & nothing fell below my expectations. Price is just a tad little up there but worth going for the quality! Chick-a-Minis [5.0/5.0] Egg White Chicken Grill [4.5/5.0] Sausage Hash Brown Scramble Bowl [5.0/5.0] Hash Browns [5.0/5.0] Grilled Chicken Sandwich [4.5/5.0] Grilled Nuggets [4.5/5.0] Spicy Chicken Sandwich [4.5/5.0] CFA Nuggets [5.0/5.0] Waffle Potato Fries [5.0/5.0] Frosted Lemonade [4.5/5.0] read more

Chick-fil-A - 10/26/17 (thu): Hash Brown Scramble w/ Sausage! Yuuums! - Fast Food Near Me - Irvine, California

The staff here is not even close to other chick fil-a.. when it comes to service and efficiency. Missing sauce, random "please park on the front" (not including 10 mins of wait time waiting for the van infront of us just waiting at the pickup window). You get better and prompt service at other chick-fil-a. When the worker delivered our food in the parking lot he just left, making us walk back inside and ask for the missing nugget sauce. read more

Ordered breakfast on their app. The drive thru line was10 cars deep so I wanted to see which way was faster. I placed my order, checked in and parked in the designated area. Our order was ready in 4 minutes! We beat the drive thru line! I should have ordered salsa with my breakfast burrito, but it was still good. read more

Just want to say it's $9.15 for just one chicken sandwich yikes .... Inflation at its best. At least the deluxe chicken is fresh. read more

I was craving some chicken and lucky for me Chic Fill A was next door to Starbucks. I ordered the 30 piece chicken nuggets. The cashier gave me a variety of dipping sauces to try. A short time later my nuggets were at my table. I enjoyed all the sauces and the chicken was even good plain. I wish I ordered 60 pieces. The dining room was clean, and all the employees were super. Lots of happy kids were enjoying the play area. This is a family friendly place with good food and service. read more

Chick-fil-A - 30 nuggets. Not nearly enough - Fast Food Near Me - Irvine, California

I came to this chick fil a all week and each time they were rude. Each time they were looking at me as if I didn't deserve to be there , each time I told them my orders they looked as if I was telling them wrong name even asking me to spell my name out after I told them my name . Today I told the lady my order and she asked to see my phone . Happy that im only here for a couple days worst experiences at my favorite fast food spot. read more

They got our order completely wrong but the manager did all she could to fix the issue, added brownies to the order, and refunded our meal. That's just good customer service, and hard to find these days. Appreciate that they made it right. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

definitely check out this location if you're interested in getting nothing that you asked for. I don't know if it's a lack of training or listening. my order has been wrong 90% of the time that I go here. read more

I'm leaving this review for the sole purpose of Kris. He was so so sweet to me and my best friend and was holding the doors for everyone. He deserves a raise i love you kris read more

This is hard times we are living in today. We have been staying home most days without leaving at all. Today we went for a drive and we stopped at Chick-fil-A, I have to say the curbside service was phenomenal. We ordered outside the door without leaving our vehicle and within 10 minutes we had our food and we were on our way. This has been a crazy few weeks and it's not going to get any easier in the next few weeks or months. God bless you all. read more

The worst chick-fil-a I have ever been to. The lady that took my order was so sweet I had one egg white sandwich and hash browns. Then waited in line(the longest I have ever had a chick-fil-a line ever take). Then get to the window say my name they look lost. I tell them the order they still look lost. Start speaking in another language at the window so I can't understand them. Then tell me I have to pay again because they can't find it after I was already charged when I placed the order. I said no I'm not paying again I just paid for my order then the one that took my order came up and said she took the order and processed it. They give me my food and I look at the ticket it's for a different car order. Then I open my sandwich and it's burnt ! Avoid this location. Horrible service and efficiency read more

Chick-fil-A - Fast Food Near Me - Irvine, California

We love Chick-fil-A but not today. Very disappointing to drive all the way home and find that my salad is covered in bacon. I haven't eaten beef or pork for 30 years, love chicken! So much for my dinner read more

Chick-fil-A - I asked for no bacon, it looks like double bacon. It is not possible to pick it all out. - Fast Food Near Me - Irvine, California

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I'm glad to back here a despite the long remodeling period. Ordered my Chiick a Fil meal and a separate sandwich with hashbrown for me and my sister so we can share. Make sure you repeat the order as misunderstings can happen, especially when new employees are being trained. I had a re-fill of the lemonade...yay! Noticed new 3 drink seasonal passion mango drinks, which I will try next time. Observed the re-mdel and noticed the children's area. Free wifi. I am expecting the long drive lines back. read more