Food was awesome as usual, but they forgot my ketchup. Eating sauce saves lives, add it next time

Amazing service, staff is very nice, Sharron was the nicest manager!! Very clean chick fil a!

This is the worse Chik-Fil-A ever. They've gotten my drive-thru order wrong three times out of the last five-six times I've gone through the drive-thru. It's almost like they're trying to get it wrong. What made me so mad to write this review is that they got my order wrong today after they told me to pull forward. It's pouring rain. The girl hands me my order and runs back. I look at my order and it's completely wrong. Only one of the four item is correct. I have to park and go inside in pouring rain (the main reason I went through drive-thru) and it still takes many minutes to fix my order. If you can, stay away from this location. Unfortunately it's the closest location to us. So I guess, we just won't be having much Chick-Fil-A in the future. read more

Me and my buddy had a great lunch there today. Sharon was the worker that came around to each table, and was SUPER nice and headful. She brought us sauces, and even got me a refill. I didn't even have to get up. It was a great experience! read more

Highly impressed how good the service was. Shout out to the host (Asian lady). She helped out with everything from putting a place mat down on our table, clearing our table, to getting us sauce and she didn't stop. So attentive and caring. And she was the only one person doing it all out with the customers. I hope she receives praise and recognition from her senior leadership because she is one of a kind. Also give her a bonus! As far as the food, my salad and waffle fries were delicious! read more

This location of Chick-fil-A recently reopened, and I enjoyed my experience. The inside of the restaurant is very big and has a lot of seating. I ordered the chicken nuggets and macaroni and cheese. The food was very delicious. Their unsweetened iced tea was also very tasty. The employees are very friendly and brought the food out to us. The drive-thru section has been expanded, which is great to speed up service read more

Ordered two 12-piece chicken, two grilled chicken sandwich and one large fries...waited for 10 min in drive thru. Came home and found out that they only packed one box of 12-piece chicken so now I have an upset child at home. Check your order in the car before you leave the parking lot. read more

Chick-fil-A - I ordered correctly...they messed up my order - Fast Food Near Me - Irvine, California

This was the best chick-Fil-A I've ever had. From the service to the quality of the food. A+. Older gentleman there treated me like I was a guest in his house. So amazing. I wish I lived closer I would come back here daily for that generous service. Idk who was back there making those fry's but damn they were good. Salty, and had a crunch. The place was clean and ambiance was what you would expect from a fast food restaurant. 5 out of 5. read more

Hi! Today we are leaving a review on Yelp for Chick fil A. The food was very good but it was a little small. We ordered a chicken noodle soup and 6 piece chicken nuggets. The food was nice and hot but the chicken nuggets were too crunchy! We ordered by drive-thru and ate at my house. I ate with my friend. We ate at 1:00 and overall we rate it 4.5! read more

So they FINALLY reopened, and it's such a convenient location for us. My kids were thrilled with the updated playplace and its clean enough. They should have hand sanitizer stations around it though. Food is always good, though I think my spicy chicken sandwich was just regular. The lemonade is always delicious. They used to keep ketchup packets out but there were none, had to ask a team member. This is a staple for us but I hope my food is actually spicy next time! read more

The food was really good! I ordered the spicy chicken sandwich and it was fresh, flavorful, and perfectly seasoned. Definitely coming back again. read more

All the food was fresh no matter what amount of customers came in, the environment is soothing, and the worker Sharon is the absolute sweetest. I recommend to go to this location and say hi to Sharon! My go to chic fil a from now on. read more

Sharon at this Chick-fil-A made us feel very welcome. She brought my children, some sticker placemats and cups of water For it being a fast food restaurant, it felt like we were at a sit down restaurant. She definitely needs recognition! This place is also very clean. Thank you for the Chick-fil-A staff for working hard. read more

Sharon is the best person to have on that floor. Honestly you hardly see people take pride in their work anymore, and she does. I respect the hell out of that. They have a wonderful employee, very lucky. read more

Recently my boyfriend and I went to the market place location. I left my purse and we called back about two hours later to see if it was found and they stated it was not found. I knew I had left it so we went back in person to talk to them, the night shift manager that we spoke to on the phone said it was not back there once again . NOAH at the front counter then overheard and let us know it WAS there and so he jumped into action to help and ask around because he said he saw someone turn it in. After some time he came back with the bag! He modeled such good customer service and was the only person who cared enough to actually look for my bag. My keys , my wallet and Apple Watch were in the bag. HE IS A LIFESAVER. read more

We just finished a game and we had the best service on the drive thru with the server josh 676767, food was great btw, felt rlly nice after a rough day. Give josh a raise he gave the best ambience ever. 67 read more

Sharon was AMAZING. She has such great customer service, truly the best customer service I have received from any fast food place! She is very friendly and very polite. read more

Super great service. they catered to us and our 3 toddlers as if they were their own. offered to trade kids meal toy for ice cream which was a big hit. they made sure the tables were all cleaned and helped clear the table of the mess the kids made. Staff was very friendly and helpful. read more

I ordered my food from DoorDash but based on this order in Preview orders where I was actually in the store, the food is very good comes out quite fast unless it's a very busy day. It's very clean inside and it provides play pens for a little children too. 10/10! read more

Now I'm forced to see my waffle fries closely every time I eat at Chick fil A. !!! Disgusting to see hair in waffle fries!! read more

Chick-fil-A - Got hair in my Waffle Potato Fries!! When I got this before employee she just shrugged off " do you want another one!!!!!!".. - Fast Food Near Me - Irvine, California

Sharon is always going above and beyond in assisting and greeting customers, maintaining a clean eating environment, and providing a friendly, hospitable atmosphere. I really appreciate her every time I eat here! (Which is quite often) read more

This chick-fil-A was pretty good. The got our order correct and we're very nice. The food was tasty and fresh. They have a small play area that was nice, but needs to be cleaned. There was plenty of parking. read more

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Love this location. The drive-thru line has two lanes that merge into one, and it always goes pretty quickly (especially compared to the Tustin Legacy location). The food is your standard Chick Fil-A stuff, so the quality doesn't vary much from other locations I've been to. For indoor dining, the space feels very new and has always been very clean during the times I've been. There was even an employee who walked around with a tray passing out mints. read more

I went through the drive thru at night and something just tasted off. My fries and nuggets were slightly soggy. It was my first time at this location. I'm thinking the oil was just not hot enough or the food needed to be cooked a little longer. Or perhaps the food was not as fresh and had been sitting out for a while before I got to the drive thru - I'm not sure! The taste was just off Unfortunately I couldn't finish eating the rest of it and was left feeling unsatisfied. Next time I will go back to the Irvine location that I like going to read more

The chicken does not go in with this market salad it is a different type of shredded chicken read more

Chick-fil-A - The chicken does not belong on this market salad in this form - Fast Food Near Me - Irvine, California

I understand they closed at 11. I pulled into the drive thru at 1058. The guy standing there taking orders said don't worry we can take ur order at the window. There were four cars ahead of me. I waited 10 minutes behind those cars to get to the window just for them to say sorry we can't serve you. Why the heck did you guys make me wait then. The girl said why didn't he take ur order the guy said oh it's because I signed out of the screen. So I waited 12 minutes just for them to deny me service. I'm a CFA signature member I eat here all the time and honestly I woulda been okay with them telling me sorry we're already closed up but they had me waiting at the window for 10 minutes acting as if they could make the food. JUST TELL ME. read more

Do not expect this location to get your order right when you go through the drive-thru. Check it before you leave because 99% of the time it will not be correct. If you order grilled nuggets you will always get breaded nuggets. And then when you go inside they have the nerve to ask you for your receipt because they're not sure if they have to charge you the difference between grilled and breaded. If you would get my order right in the first place!! read more

After an extremely busy day I decided to order some chick fil A which was delicious as always but looks like they gave me a bunch of crumbs in my large waffle fries order the top ones were whole and once I got half way the pieces got smaller and my son's strawberry sundae was plain vanilla sundae so we both were disappointed read more

Chick-fil-A - Strawberry sundae? - Fast Food Near Me - Irvine, California

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AVOID THIS CHICK-FIL-A!!!! What happened to the friendly service? Worker #1: What is the name for the order?" Me: "Paul" Worker #2: the worker who took our order suddenly cuts to the drive thru window to get his drink refilled when my family is waiting for our food. Worker #2: "Hey, let me get a refill": They are giggling and having fun when we were just waiting inside the car. Worker #1: Sorry, what is the name for the order?" Me: "PAUL!!!" So rude that my wife took the picture from the passenger seat..... Very disappointed. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

The true test of quality customer service is performance and attitude under pressure and adversity. It was a crazy rush this morning for whatever the reason and the drive through line extended well into the parking lot. We picked up the order, it was wrong. Circling back through, they immediately rectified the situation even with a lobby full of customers waiting for their food. The pleasantness, smiles, and the excellent customer service never wavered. Food was hot and delicious as always. Truly impressive. read more

Came in with my 2 year old. Ordered with "Kelly" no greeting, clueless about the menu, which is fine but she was rude about it. She clearly needed more training, both technical and attitude. When she brought my food she barked at me about the play area being closed however 2 minutes later there was 6 kids in there. 5 minutes after that a worker came and removed the closed sign from play area. I could be understanding about all of this, had she been polite. She wasn't though she completely ruined my lunch! read more

Chick-fil-A - Shout out to Kelly, worst customer service - Fast Food Near Me - Irvine, California

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Messed up my order and was told I'd get a free meal coupon in my email and never received

the food was amazing and fresh! service was awesome and the manager was magnificent, Sharon was soooo sweet and accommodating it was very nice meeting her. we need more managers like her read more

First, They made wrong burgers and want to charge me again and refund the original , stupidest customer service EVER; name on receipt(attached) Second, everyone in this location seems lacking; the burger guy came out without mask and dirty hand, touching dirty doors , taking to the coughing lady and came back making burger... I bought 3, and of course after seen all these, I trashed all and went to IN and out. read more

Chick-fil-A - They made wrong burger and want to charge me again and refund the original , stupidest customer service EVER , - Fast Food Near Me - Irvine, California

Came again today, it is so sad to see how down hill the staff here has gone. Nobody is smiling, everyone looks genuinely miserable. They make you feel like you're inconveniencing them by being there. The food is still good, but I wish the management could do something about the terrible staff situation. Sigh! I hate writing this because my friend works there. I'm certainly not saying that everyone there is incompetent, but I feel as though the supervisors aren't really doing an adequate job of making sure that the employees are satisfying the needs of the customers. I love the food here, and I've been getting it to-go for a while, but I'm kinda glad I don't have to eat in anymore. It used to be a fun family night out... now the vibe is just off. read more

Chick-fil-A - Treated myself to an Oreo milkshake after a long day of testing. - Fast Food Near Me - Irvine, California

frosted coffee: 10/10 ice cream and coffee flavors are so distinct and detectable. my favorite treat from cfa frosted lemonade: 9/10 so sweet and creamy, never disappoints cfa in general is one of the best fast food chains out there I don't know what i'd do without it read more

Chick-fil-A - frosted coffee | frosted lemonade IG: @parkmunchies - Fast Food Near Me - Irvine, California

They have a bifurcated drive through. The order takers have no rhyme or reason in how they take orders amongst the lines. I watched two sets of order takers work one line and then split off to work individual lines. This poor organization resulted in a prolonged wait for many. read more

Food was ok, don't expect much from any Chick-fil-a. What was exceptional at this locale was the service. All employees had a smile and were always looking to help customers. read more

I went to Chick-fil-A on June 7 at the Tustin location and the people that took my order were great but when I got to the window, the white young boy with curly hair was extremely rude and rushing me mind you I had a big order so he gave me my food. I just asked if all the condiments were in there he was trying to push the six drinks into my hands so as I'm sitting down my food, he proceeds to roll his eyes and try to rush me so when I ask him again, is that everything he says yeah with a attitude so I did proceed to tell him thank you for the attitude, but I think that was very unprofessional because Why are you in a rush? When I had only been there for two minutes. read more

I recently placed an online breakfast order at the Marketplace before the Breakfast window closed. However, since I did not click the I'm here button before 10:30 my order was cancelled. When I went into the restaurant to inquire about this, the team supervisor, Jennifer, was extremely rude when I inquired about the order. She explained that the order was automatically cancelled because I didn't click the button. I'm fine with not getting my breakfast, but her curt answer and walking away from me was not cool. Not a great impression of a re-opening. With the recent opening of this restaurant, I will for sure not be coming back here, I'll be going to the District. I felt unimportant as a customer and felt her attitude was uncalled for. read more