I should start this out that I absolutely love Chick Fila. I love their food and will continue to go to Chick Fila. However, this location I have had consistent issues with. This is the third time in the past few months that I've gotten an order wrong (maybe out of 10 visits). I feel so rushed to get through the drive thru line to keep the line moving, and then check my order, and have to come back and knock on the door to get my missing or wrongly delivered item. I haven't experienced this issue with any other location, so needless to say I do not plan on coming to this one in the future. read more

Drive thru at this location is a sheer joke. Please hire anyone that knows how to acknowledge people. Grunts. Smirks. Side eyes, are not customer service contrary to belief. read more

I love Chick Fil A but this location is poorly ran. Always having to pull to a parking spot to wait for food, missing items. It has to be the management bc the chick fil a in Centerville and Beavercreek are absolutely amazing and fast!! read more

Very disrespectful, well some stage was disrespectful food was good but needs a better job

This location is in a very busy area. The inside was very clean and well kept. Our food was prepared perfectly and tasted great. Service was friendly and helpful and we will return here next time in this area. read more

Today I thought I would go healthy and try the grilled nuggets. Bib mistake. One of the worst things I ever ate. Threw the away after 1 bite read more

They served me some dried up crap instead of a decent sandwich, without the nicest service.

Appalling service. The order taker was actively yawning in customer's faces. The wait for drinks was over 10 minutes, and when a coworker asked another for help, he outright refused until he was done wiping menus even though there was a line for drinks. Unfortunately, this kind of experience is not uncommon here, where food orders are often wrong, delays are frequent, and staff is aloof. read more

My chicken sandwiches come with rotten lettuce 100% of the time. Completely black, oozing, horribly rotten. Every. Time. Got my order wrong twice in a row on the same visit. Gave me an attitude about their mistake. Then wouldn't take my sandwich back despite it being completely gross and disgusting. Apparently it's their policy that if they give you something gross you have to keep it in your car. My policy was they got to clean it up out of their parking lot after I tossed it out of the window. read more

The wait time is unbelievable. Then when you get your food or drinks they are wrong. No sauces put in the bag. Worst of all my daughter got a hair breaded into the chicken nugget. GROSS! We will not be back. I talked to Christina about what happened she was extremely rude with no apology but offered to give me a new meal on them. She kept telling me I wouldn't have to pay for it. Lol!! What an insult. Not really wanting your your chicken nuggets with hair in them. read more

This Kettering location always gets my orders wrong there tablets in order line always goes down at this location I'm always missing fries or the drink is wrong and food is always cold and managers are super rude at this location read more

Today 2 cars in line at the stroop location The car in front of me had a big order and they let him sit at window to receive food for over 5 minutes instead of having him pull off so the other 7 cars that were behind me now including myself could get our food while it was still warm. Always issue with the drive thru 7 people milling around inside not doing anything what's the problem Is it the actual food being prepared slowly? It is now a joke among the community that you can never expect fast service All the other locations are so efficient and never once have had theses issues I personally drive out of my way if possible to go to the other locations read more

This restaurant is right in the middle of a plaza and other essential stores. The restaurant had super cute Valentine's Day decorations - not tacky either but just very well done. Greeted immediately by the cashier. However, my order was wrong. I asked for deluxe meal combo and instead got the normal sandwich. The receipt had a normal sandwich so either the cashier didn't understand or I wasn't loud enough when ordering? Bought another sandwich that was a deluxe and that of course was right. I asked the food serve for another Chick-fil-A sauce but he forgot about it. Not all that big of a deal but when Chick-fil-A is always concerned about customer service this location feel a little short. The dining area and bathrooms were clean and no other complaints! Food was perfect as always and enjoyed our dinner! read more

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It's been awhile since I've been to this particular Chick-fil-A... We ordered our food initially... Went well... After we were done eating we decided to get a couple shakes. We ordered... Then over 15 minutes as we wait for our shakes one register was open and four other people will just standing around doing little to nothing... finally we got our two shakes...Until we got into the car with the shakes.. Is when we realized that pulling them out of the drink holder... The entire cups was saturated with milkshake. It dripped all over the car, our clothes, our car seats and gear shift. We did not get any napkins...I guess that's our responsibility now to get our own napkins... But to top it off.. My cookies and cream shake had no cookies in it... No flavor but vanilla. I noticed that 99 percent of the restaurants in the last few years have gone downhill to the point we don't revisit. This will be one of them... Points or no points who wants free food when it's crappy... We paid almost $5 per shake... And did not enjoy either of them. My boyfriend threw his away just to keep the mess from getting worse all over our car...But we do have to clean our car because of the messy way that they prepared them. I'm just over it.. over the way that everyone is cutting corners and yet raising prices... So all in all you can keep your app you can keep your points and allow people that will take less than par food and preparation use your business. The seat we sat on to eat our food in the restaurant was ripped up so even the restaurant has gone downhill in appearance.. I am a Christian... However this Christian store is no better than a Frisch's who's just as bad. Good luck! Sincerely sad Kathy read more

Now, again, and again over a week the milk shake machine has not been repaired! Not acceptable!

We placed an online order, drove 10 minutes and still waited over 1/2 hour for the food. It would have been faster to go through the line.

I got the wrong order again!!! I ordered tortilla soup for my supper and got chicken noodel soup. I didn't want that. I am a regular customer. I deserve more read more

Like many other people, I love Chick-fil-A. The Kettering location originally was a well-run establishment, always clean with great customer service and great food. When my husband and I went in today and ate inside, all the tables were dirty, the bathrooms were really filthy (no toilet paper in my stall), and it took five minutes to get our food even though there were only a couple of people in the dining room. The food was ok, but it was hard to get past the dirty tables and floor. A number of employees were sitting at tables talking instead of cleaning the dining room or bathrooms. We won't be returning to this location. If I could give it no stars, I would, but the Yelp review makes you give it at least one star. read more

I can't rate the quality of the food on this visit because I stood in line for 5 minutes and no one would take my order, so I had to walk out because I was only on a short break from work. Four employees walked past me standing at the counter. One said they would be right with me, which never happened. Two were on their cellphones. Where is the management at this place. Poor, poor service. Actually nonexistent service. Close it down if you can't do better than that. read more

So the honest truth is this chick-Fil-a is mid... it's not terrible nor is it amazing... most the workers act and seem like they don't wanna be there... I've been here a couple times and so often.. the only workers I know that are good at their job is Isaiah, a worker named Chris, and a couple of the female workers that I see... though this place is a shitshow at times where workers are confused at what's going on and ETC but I rly like how Isaiah runs and is calm in the place... I've seen him actually listen to customers concerns and issues and acts in them immediately read more

A slightly disappointing lunch. I was hungry for a chicken salad sandwich and I was right there... destiny... Hahaha! The service was perfect. Very nice people. I got the sandwich and side salad to go. After I finally got home and unwrapped everything and ready to eat... The sandwich was kinda wimpy. There was very little chicken salad on the bread. It still tasted good, for the small amount there. Ill definitely go back. Just a small fail this time. read more

Chick-fil-A - Yum, chicken salad sandwich and salad. - Chicken Shop Near Me - Kettering, Ohio

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The worst chick fil a I've ever been to. Waited 40 minutes in line, paid for my food, and then they told me they were out of half the items I already paid for. I had to get a refund and go somewhere else read more

Requested a salad with no meat. One of the workers said they would make it special since i am a vegetarian .... But they still put bacon on it. bacon is meat. read more

This is the worst chick-fil-a I have ever been to. Every time I have come to this location, something goes wrong. They either mess up your order, don't have your catering order ready or the service is ridiculously slow. I have been sitting in the drive-thru for 10 minutes and not one car has moved. I'll never come here again. read more

Love it .! Me and my husband just ordered food for delivery! It was great we got it quick and it was hot and so good! We will be ordering from them in future! I definitely recommend them! The food tasted so good!!! read more

This is the WORST CHICK-FIL-A!! I love Chick-fil-A but will not be going back to this location. The tables were dirty. There was no tables clean for us to sit. The workers were a mess.we were sitting and eating AFTER we went and got wiped to clean our own table. The worker came to collect our table number thingy reach right over our food and all to crab it. So rude. She didn't bother to clean off other tables with trash still on them. Even though other guest were standing looking for a place to sit. As we were leaving and trying to throw our trash away we understood why trash was left on tables. ALL the trash cans were spilling over. Even the electric can was full. Not once did we hear "My pleasure" it definitely wasn't our pleasure!! Management please get it together. I will definitely like to review to go higher up. I did write an email on the website. I know each Chick-fil-A is independently owned but someone needs to address these horrible reviews. I wish I would have read them before going. read more

This place is amazing. The line can be wrapped all the way around and it still moves at a decent pace. They will open up three or four lanes and get you through in record time. I just can't believe how organized they are. The food is awesome as always read more

They always mess up my order it is always cold, stale, or chewy (not what I want when eating chicken ) I am a loyal Chick-fil-A customer and I normally visit the one by my house in centerville but because it's under construction for remodel I can't. Every time I also come through this location the employees always seem to be put out that they are at work, or scattered like maybe they needed a little more training or a coaching. Overall super disappointed because I love the ones in centerville and they are amazing, accommodating and the food is usually spot on I can't wait for the one near me to open back up. Hope this one turns around and does better the quality and customer service is absolutely disappointing this isn't a great location drive the extra six minutes to the one off Wilmington Pike at least your food will taste a 100% better and the employees aren't scattered or in a bad mood. read more

This is the only chick fil a that I've had a problem with. I have a dairy allergy and needed the market salad with no cheese. The lady who took our order was super helpful and told us to remind the people who handed us the food, that the salad can't have cheese on it. But as we drove away, I pulled out the salad and it had cheese on it. They don't seem to care about dietary restrictions. Every other location I've been to is SO GOOD with this. read more

Efficient and friendly, but forgot to give me half my order. I should have checked the bags before I left but I thought Chick-fil-A was the one restaurant that didn't forget things. read more

If you walk in and see Alex is working, do yourself a favor and leave. He is the day shift manager. 6'2 350 pounds. He will likely be wandering around behind the counter shuffling his feet while never getting a damn thing done. Which if that was the only problem it would be fine. The problem is he has the employees do other tasks during the morning/lunch rushes. But then doesn't cover their original job while they are listening to him. "Bag cookies" "Go get more lids" "prep pickles" "run food to parking lot" "empty bathroom trash". I understand these things need done but not when you take away 1 of the 2 cashiers during a rush, then don't fill in for them. Not when you take away the 1 Door Dash food prepper and don't fill in for them. Not when you take away the person making drinks and don't fill in for them. Then he literally makes eye contact with every customer and turns around and does some mundane dumbass task. He is lazy and incompetent and should be fired immediately. read more

This is BY FAR the worst and least-organized Chick-fil-a drive thru I've ever seen. There are no clear signs for the entrance, and people can turn in from the left even if others waiting in line are coming from the right, essentially cutting everyone else off. I cannot believe that the corporate Chick-fil-a offices would sanction this chaos. I live close by, but will literally never use this drive-thru again. read more

This store has gone downhill over the last year. The orders come out wrong. The cashiers mix up what you're ordering but read it back in a way that was what you said so you assume it was right, but they're punched it in differently than how they read it back to you. Terrible to park and try to get a refund if you do drive back. If you eat in, you'll get the evil one to give a refund. Store seems to be under pressure. When employees don't stay long, there's a management problem. Looks like turnover is high. Other ChickFilA stores nearby have their game and employees treating customers right and in a friendly manner. I GO THERE UNLESS I can't arrange my day to visit those stores. The ChickFilA 800 numbers is in contacts at bottom of the chickfila.com page. read more

Slowest service. Most in efficient drive thru ever. This is a total shit show. I will never come back to this location

Absolutely ridiculous- I have been waiting in line at this location for nearly 20 minutes, get up to order at 10:28 and am informed that they are no longer serving breakfast. I obviously don't want lunch at 10:30 so here I am stuck behind a line of 10 cars and can't get out....I feel like if you are going to have people waiting this long to place their order the least you can do is accommodate them by extending breakfast if that's what they came for. Very unorganized and unprofessional for Chick-fil-A- but not surprising as their whole chain of restaurants have gone downhill this last few years. Will never return to this location. read more

They take by far the longest I've ever seen a Chick-fil-A take super slow and service is SOSo

This store does not even come close to the service and food quality of the other Chik-fil-a's in the area. I will drive over 5 miles to avoid this restaurant. Got breakfast this morning, biscuits were hard and got about 5 hash browns. This location claims to not have large size hash browns as well. This store needs a new owner ASAP read more

The rudest Chick fil a Iv been too! Wow! The guy manager was a jerk and even one of the employees put him in his place because of how rude he was being. There's no reason for any of that! Also waited 15 min in drive through line and they weren't even that busy. read more

Our waffles fries were cold, there was not even a handful of lettuce in the container for the salad. 2 vanilla iced coffees were so strong with not even a hint of vanilla in them! I truly do not understand the hype this place gets for their food because it was unacceptable for the amount of money spent on this lunch. read more

Chick-fil-A - Not even a handful of lettuce! - Chicken Shop Near Me - Kettering, Ohio

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I have never been to a worse chick fil a. first of all, no one was outside so it was just a regular drive thru (not a big deal at all). but, we asked for a 12 pc nugget, about 10 chick fil a sauces, and a side of mac and cheese. i didn't even get the mac and cheese, about 5 of the 12 nuggets weren't even chicken just little crispies of the breading, and we only got 3 chick fil a sauces. overall, this location seems to be unorganized, as I have never been to a chick fil a who has gotten multiple items on my order wrong, especially not even giving me what I paid 5 extra dollars for. read more