This is the worst Chick-fil-A I've ever been to by far. Most Chick-fil-A drive thru's are a well oiled machine, but this one is total trash. I don't know if it's poor management or they just have incompetent workers, but it takes quadruple the time to receive your food as any other restaurants in my area. read more

This is THE slowest chick-fil-a ever. The drive thru line is always wrapped around the parking lot and it's almost guaranteed that they will mess up some part of your order. Drive 10 more min to the one by Costco. read more

Very bad drive thru at This Chick-Fil-A on E Stroop. It's so crammed into the parking lots and it blocks the spaces to park. Also the drive thru is very slow, I've been to other Chick-Fil-A drive thru and I got my food in under two minutes. The food is great but please relocate. read more

Horrible service and managers, the way they talk about the employees here is disgusting. Every time I go through the line I constantly hear the managers talking trash about how the employees outside complain too much. Today I saw 2 of the shift leaders walk away today in the middle of the rush which made me wait longer for my food. The older manager apologized for how long I waited for my food. I just really do not appreciate how you treat your employees and if you'd like advice of help on how to treat someone hire me someone who has plenty of experience instead of the lousy excuse of managers that look like they're high schoolers. read more

Place was great! Service was top notch! Even when the drive trough is busy you still get your food so fast! Just a nice clean place! The people that go there are all so nice and the type of people you want to be around and have a meal with! God bless! read more

The Chick fil A at Towne and Country is train wreck tonight. They have often dropped the ball on our orders, but they are obviously struggling tonight. I wonder how many sodas were served before someone realized that it is only soda water with no flavoring. How many other orders were incomplete? Ordering ahead resulted in a wait of 30 minutes after arrival. With 12 other cars waiting for pick up orders, how satisfied will this group be with the sad product? I called the store to speak with a human prior to posting. She apologized and then quickly disconnected my call prior to any resolution. The attention to detail at this location is abysmal. They will undoubtedly continue to be busy (people love the food). Think twice before lining up at this location. read more

As much as I absolutely LOVE Chick-Fil-A, this bizarre, dog and pony show, rigmarole that they are doing in their drive-through is absolutely ridiculous. I almost asked the employees if their menu boards were broken. It's so unnecessarily complicated that they have employees walking around with tablets taking your order and giving out numbers way before you are even at the menu board. You don't even have an option to read the menu board and decide what you want to get. Can we go to the normal classic way of driving to a speaker, giving your order, then driving to a window, paying for it, and being done with it all? That method has worked for what, 60 years now? And this process does not speed up anything at all, I still have to pull up and wait for fries almost every time I have come here. read more

I have given this location many chances and each time they disappoint. Today my daughter asked for Chick-Fil-A specifically and we had not been for while because our past experiences had been so bad. So I thought I would give them one more chance. On the way home I waited in line. They had employees outside to help expedite the line but none of their devices worked so it only slowed things down more. The Chick-Fil-A employee wanted me to down load the App instead of finishing the transaction in the drive through. I told her I did not want to download the app. She said it would make the whole transaction easier. Which I didn't understand because most apps you have to create an account for it is not instantaneous. Which just seemed backwards. After explaining that i didn't want to download the app a second time and why they gave me a number so that I could finish checking out. Plus today they did not have lemonade or ice cream. The two things my daughter wanted. The past 4 times they have been out of at least one if not more items my family wanted whether it is tea, lemonade, cookies, fruit cup or ice cream. I get accidents happen and someone might forget to order something but it has become so consistent at this location. That I really don't expect them to be in stock of anything. read more

Super efficient drive thru! Always great food & customer service. Always very generous on the number of sauces they give you as well :)

Chick Fila is always tasty. We all know that it's a little pricey but it's usually worth it for a pleasant, clean experience with a wholesome company. Usually. I I think our cashier Amanda is going through a tough time and could use some uplifting from her management /associates. I recommend that you swing by, grab a sandwich, and give Amanda a hug or just tell her to have a blessed day. Also, I think my buddy Zach is high maintenance but he's getting antsy/hangry after waiting a whopping 8 minutes for his spicy chicken goodness read more

Well, for starters the worker called my mom Susan and her name is definitely not Susan. Then she said that there were only 2 fries in the bag when there were supposed to be 3 and she was being very rude and pushy. and the ketchup is very hard to open. thanks for your time. read more

Once again I had an awful experience at The Kettering location ! Terrible service and sub par overpriced chicken, I would ask people to stop going here, the employees look miserable and don't care, the Management team is obviously overworked and there is absolutely no teamwork or communication. It's always an uncomfortable Vibe and I would never go back. Kroger has better Chicken Sandwiches and they actually know what their doing and how to treat guest. This operation is obviously greedy and does not care about guest only making money on bad chicken. Don't Go To This Store It's a waste of time for bad food!!!!! read more

Within one year, I've been unable to place an order at this location. Being gluten free my options are limited to salads and grilled nuggets. After today (time number three of waiting in line to not able to order anything) this location will not be my first choice for fast food. Very disappointed. Also, team member who took my order was despicable. read more

Not worth a trip at least for breakfast! Biscuits no where near the other locations biscuits Always overdone , hard, cold Chicken dry Drive thru slow due to whoever is cooking Not the employees working drive thru read more

Very disappointed. Burnt fries, goopy undersized chicken nuggets, syrup-less coke, an employee didn't wash there hands before leaving the bathroom and a dead succulent. read more

This will not be a long review! We've been mobile ordered our food several times ever since this location is opened last year.... I hate to say that they still can't get our order correct!!!! Compare to the other locations, by far this location still needs lots of improvement on getting the order right! Today I put another mobile order in, and i decided to not check anything while I'm there to pick up. Well, what a mistake!!! We didn't get total of 3 medium fries and a large fries! Enough said. read more

Ooh Chick-fil-A I hate criticize You ...but this time service was not the greatest for the drive-thru There seemed to be too many people handling the process - I mean wonderful for the kids to work but it just seem longerto get thru - why not just pay at the window just my suggestion - and the main thing was I look forward to getting salads from your restaurant and my Cobb salad which I paid 799$7.99 for basically was missing a few things and that makes me sad because I was looking forward to a salad from Chick-fil-A it was missing bacon two types of cheese I think it has barely had some corn, And I don't know but can A sister get a full egg slice on her salad that would be nice and it looks like they skimped on the chicken because It normally is a nice piece of a thigh or whatever but you couldn't tell this time because it was just scattered all over the salad I don't think it even was a full piece of chicken I'm sorry for this Chick-fil-A what a disappointment this time this time read more

i understand that the speediness is essential to your company mission, but it is also that you get the orders accurately. they forget the sauces every time and when we ask for more they still mess it up. i would rather sit in line for a few extra minutes than have my order messed up every time. get a new operations manager read more

This is a good location but the drive thru is one you get stuck in even before the ordering spot. I've been in line for 12 minutes and couldn't leave. Didn't think it would be this long now I'm late for an appointment but I'm stuck until the window! Boo! Need to figure out how to make it faster if you're holding me captive. read more

Food was good and service was quick ... place was basically perfect except for dirty glass in play place ..I know it is hard tO keep little hands off but it just takes away from the rest of a perfect experience ... read more

I have visited multiple times and have always had excellent service. The staff is helpful and nice. They check on you to make sure you have a full drink, if your order was correct, and how you are feeling. It's one of the few fast food restaurants that I visit for both the food and the friendly service. read more

To the people complaining about the drive through. It is NOT slow, it's busy...there is a difference. They have one of the fastest/most efficient drive through operations in fast food so if you don't like it's busy ok, but don't call it slow. read more

I went through the drive thru and they must have forgotten that there were two lanes. 6 cars went through one side before the car on my side moved. It got to the point where I almost had to call the store to make sure they were still aware that they had two lines. When I finally got to order I ordered a meal and a bowl of chicken tortilla soup. After waiting longer than I've ever had to wait at Chick-fil-A in the past I was given a room temperature meal and they didn't give me the soup that they had charged me for. Needless to say, I will never go to this Chick-fil-A ever again. read more

I usually love Chick-fil-A for their great food and excellent customer service. However, my recent visits to this particular Chick-fil-A have been very disappointing. The food has come out extremely slowly despite the large number of employees working, we have received the wrong food, and food does not come out in priority of those who ordered first. read more