Thank you so much to all your staff Thank you for your assistance in helping my family with the accidental car lock in incident that happened today around 2pm and to the paramedics and police officers THANK YOU read more

Today, my nephew and I stopped by this Chick-fil-A for lunch. I've been to many Chick-fil-A locations over the years, and I've honestly never had a bad experience until today. Most Chick-fil-A employees are friendly, welcoming, and provide excellent customer service, but this location definitely needs a lot of improvement. During our visit, the customer service was noticeably lacking. While we were dining, I observed several employees, and it was clear that many of them could benefit from better training. Around 3:00 p.m., I also noticed several customers who appeared frustrated and were expressing concerns about the service they were receiving. What upset me the most was my milkshake order. Considering how hot it was outside, I ordered a milkshake to go and ended up waiting more than 10 minutes for it. It should not take that long to make a milkshake, and I certainly don't have all day to wait around. When I finally asked about my order, I discovered it had been sitting behind the counter the entire time. Another customer who had also ordered a milkshake experienced the exact same issue with their milkshake had been sitting behind the counter as well, waiting to be handed out. The young Hispanic cashier working around 3:00 p.m. came across as sassy, unprofessional, and unfriendly. She could definitely benefit from additional customer service training. Working with the public requires patience, professionalism, and a positive attitude. Customers should never feel like they are inconveniencing employees simply by placing an order. I genuinely hope management and corporate address the issues at this location. Chick-fil-A has built a reputation for outstanding customer service, but this restaurant did not live up to those standards. Unfortunately, after this experience, I don't see myself returning to this location. read more

I rarely leave bad reviews, but this experience honestly pushed me to my limit. I had just come from a medical procedure and am currently struggling to walk due to pain. I ordered through the drive-thru and parked to eat, only to realize they forgot the buffalo sauce I requested. Because of this, I painfully walked up to the front door to ask for it, and an employee told me they were already closed. I explained that the sauce was missing from my order, and she told me to wait in my car and that she would bring it out. I placed my order at 4:52 PM. By 5:12 PM, I was still sitting there waiting for a single buffalo sauce. I eventually had to get out of my car again and limp toward the drive-thru attendants myself just to ask for it. At that point, I was genuinely close to crying because of how much pain I was in. Mistakes happen, but the lack of urgency, communication, and compassion was incredibly disappointing. Making someone who is visibly struggling physically wait over 20 minutes for a forgotten sauce is unacceptable customer service. read more

I hate to do this because the Lakewood location is my favorite place. I ate at Chick fil-A and the lobby was NASTY. There was smashed food on the ground, the tables were filthy and the seats had food on them. We couldn't find a clean place to eat. This is the second time I've come here and it's looked like this. I guess Lakewood is going in the direction of the Cerritos location in terms of filth. It's unfortunate because Chick-fil-a has always maintained high standards. So to see it looking like a run down dive joint is disheartening. Then again, the quality of things has gone to crap everywhere in LA county so it makes sense. read more

Been coming here over the years for their spicy chicken sandwhich. They did a recent renovation and added a small kids play area which prompted me to write a review. I like the updated kids section. It reminds me of back in the days where McDonald used to have a play area for kids. Hard to find a fast food joint that still offers it. Their service are always nice. Food is always consistent. Will continue to come back. read more

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The person who help me her name is Renae or Renee I think that's how you spell her name. She has the best customer service. She even repeat my order to me again to make sure she got it right and she was very nice. Everyone there is amazing actually. The food is good. I go there like twice a week or sometimes on the weekend even after I get out from work too! read more

Worst fast food experience ever! We just got home. We are missing all four of our sandwiches!!! Wtf? We ordered 4 bowls of chicken noodle soup. We only got 2! I also had a reward for a free 5 piece nugget. It was also missing! We paid 75 bucks and got 2 bowls of soup and 4 French fries. I called and they are already closed. So, our Christmas eve dinner is ruined. This places service has gone to hell ever since it changed ownership. I'm very disappointed and angry. read more

Chick-fil-A - Menu - Fast Food Near Me - Lakewood, California

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Went through the drive through and requested tons of sauce for our meal, they gave us none and we only found out after we got to our location. 8 sauces are listed in the receipt, and they forgot them all. Gonna go eat my dry sandwich now. read more

Chick-fil-A - Fast Food Near Me - Lakewood, California

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I'm giving five stars just because while I was there on Wednesday and placed an order they gave me a bag of condiments without having to beg. Do you know how irritating it is for someone to tell you that you can only get two sauces for your complete meal? Thank you Chick-fil-A for always thinking about the customer. And for still serving fast food that taste like it's food. read more

Did a mobile drive thru order pick up for breakfast. Went to pickup and waited about a good 15-20min for 3 fried chicken, 12 eggs and 3 eggs with cheese. Instead only got half of my order. After filing a missing order on the Chick-fil-A app only covered the missing chicken. Still missing my 6 eggs. This order is for my 3 kids which sadly didn't get what they want. Also the eggs they provided me were all wet and were egg whites.... I did not request for egg whites.. I guess it is difficult to read an order off a ticket... read more

Chick-fil-A - Wet egg whites - Fast Food Near Me - Lakewood, California

Fastest Drive-Thru experience of all time - cleared out 6 cars in 3 minutes. Friendly staff, delicious food and a very clean, organized restaurant read more

Yall forgot my fries. And yall workers tried fighting me. I don't know wat da hell is ambiance but like yall was fast to fight me over my food. read more

Dine in, ordered the delux chicken sandwich. Fast service. Food brought to table. Casual dining. Plenty of sauces to pick.

For a fast food franchise, Chick-fil-A serves up food with quality ingredients by a friendly staff. It may not be the best chicken sandwich you've ever had, but it is always satisfying. Packaging for to-go orders is done tastefully and effective for even a large group. Our entire medical office ordered lunch from here, and the orders were accurately fulfilled and ready on-time for our meeting. I also like their tongue-in-cheek advertisement on highway billboards. This is fast food done right. read more

Chick-fil-A - Fast Food Near Me - Lakewood, California

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We love this chick fil a. The place is always clean and the workers are always kind. Specifically, Leslie went out of her way to get refills at our table and we even received a sample frostie drink from another employee. We've also been blessed by a young man named Nathan in line at the drive through for being kind and patient to my boys. read more

In the drive thru...not a long line, maybe 5 minutes to get to the window. Home is barely a mile away, and the order was cold...nuggets, fries, and sandwich, all cold. It'll be a long time before I go back. read more

Drive thru experience is awful. Asked the guy taking my order in the drive thru what dressing normally comes with my salad. Ignores the question so I just pick one. Puts in the wrong dressing anyways. My girlfriend asks if he can hold the tablet still so she can see what's in it, ignores her. So I just order for her. Dude didn't even look our direction the entire time we're ordering. 2 stars because at least my salad was alright with the vinaigrette I had at home, the wrong dressing I got was open? read more

Chick-fil-A - Fast Food Near Me - Lakewood, California

Slowest chick fil a consistently. No sense of urgency, just we're here so we'll make the food. Will not be visiting this location any more.

Good customer service but the food I brought on 4/16/26 was horrible black mole, and a white mole n my son I has to find out n see it that's a no read more

Here Chicky, Chicky, Chicky https://www.yelp.com/user_local_photos?select=zlbkrAqUpqtj-CLIe5_QCQ&userid=xsT4KZTu_KnOVavtuXn4RA BIRTHDAY MONTH=BIRTHDAY COUPONS=HAPPY RODNEY Choice of a free Chocolate Fudge Brownie or Chocolate Chunk Cookie for Chick-fil-A One members Brownie or cookie? What a dilemma, I must say. A culinary Sophie's Choice. Upon the recommendation of the cashier, I went with the Chocolate Chunk Cookie, which I was leaning towards, anyway. Chocolate Chunk Cookie- https://www.yelp.com/user_local_photos?select=dlHwfY7IPfQpNal9fhmi0Q&userid=xsT4KZTu_KnOVavtuXn4RA Consisting of both semi-sweet dark & milk chocolate chunks, along with oats, the chocolate chunk cookie was a tantalizing sweet treat for my birthday month. Not small, yet not ginormous, it was an ideal cheat day size, to where I wouldn't feel too guilty eating it. https://www.yelp.com/user_local_photos?select=6pJ23J7qDt32U_g3CM6wjg&userid=xsT4KZTu_KnOVavtuXn4RA Service was good. This location, just as every Chick-fil-A location, is extremely busy, seemingly at all times of day. However, the line moved swiftly, and the wait for the cookie was nominal. 2 drive-thru lanes for those wanting to stay in their vehicles. Chick-fil-A is located across Candlewood from the Lakewood Center. Chick-fil-A gave me a much appreciated birthday month gift. Nothing speaks my language more than free food, in this case dessert. Their Chocolate Chunk Cookie satisfied, and my experience at this restaurant has been nothing but pleasant. read more

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This is my go to chick fil a spot because their service & friendliness makes it ten times better. The staff are working non stop & super fast with getting food out. I started going inside to eat and I love the set up, it's easy to sit down eat and have a good time. Spicy southwest salad is super good with the sauce and I hope they don't take it out the menu! read more

Chick-fil-A - Spicy Southwest Salad - Fast Food Near Me - Lakewood, California

I'm extremely disappointed with my recent experience at Chick-fil-A. I placed an online pickup order for breakfast at 10:21 AM -- well before the 10:30 AM cutoff. I arrived at 10:36 AM like the app said, only to be told that breakfast was no longer being served. How is it acceptable for your app to allow breakfast orders after 10:30, but your team refuses to honor them even when the order was placed before the cutoff? If the policy is that breakfast ends strictly at 10:30 regardless of when the order is placed, that needs to be clearly communicated and enforced through the app. Otherwise, it feels like a bait-and-switch. I wasted time and left without the food I ordered and with no resolution or apology. I expect better from Chick-fil-A, and I hope this issue is addressed so others don't have the same experience. read more

Best chick-fil-a ever! Jorge helped us today and was very kind. He went out of his way to help us multiple times and made our experience lovely. Everyone inside was so nice, and the environment was great! Will definitely be returning, Jorge was amazing. read more

Horrible service. I was waiting for my food for 10 min and it was already ready but it didn't have my name on it so I just waited. Horrible system. If this could happen maybe get the name right. read more

Fast service Polite employees Ordered breakfast 10 piece chicken mini's, potato and orange juice read more

So yummy and nice workers i love it! my drink was delicious and so were nuggets. Good air conditioning inside read more

Chick-fil-A - Fast Food Near Me - Lakewood, California

This is my first time coming into the restaurant to have a meal, the line was not too long and the staff were friendly. The restaurant was pretty occupied but I was able to get a booth in the back close to the restroom. When I got to the booth I was disappointed at how the back part of the restaurant looked, there was food and sauce underneath multiple booths, dirty napkins, and some trash on the tables. Luckily I carry Lysol wipes so I was able to wipe down the booth I chose. This is the first time I come into to a chick-fil-a and it is not clean, nah e they were short staffed but who knows. As I got to the end of my review there was a staff member coming by to clean up. read more

Chick-fil-A - Fast Food Near Me - Lakewood, California

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Didn't take photos of my breakfast ordered in the morning but in my opinion, small portions for the price I paid. I ordered the chicken little which was only size of an inch of sandwich. The chicken bowl is small and can finish in 5 mins. 2 combo meal almost came out to be $25. Not worth it. They charge extra for ordering coffee and orange juice. I do enjoy their tater tots but not worth paying for tiny portions. Serve was okay with drive through the intercom was so hard to understand and she has a hard time understanding my order as well. Didn't go inside the fast food restaurant to see the ambiance. So couldn't tell how it is. read more

Received no receipt for my order my order was incorrect when I asked for the rest of my order Erick looked bothered to help me extremely rude customer service ! read more

I rarely go to Chik-fil-A mostly because I rarely get the correct order. Ordered a grilled club sandwich with no bun. Received a slice of chicken over a bed of lettuce. No cheese, no bacon (which I assume is why the meal is $15 according to my receipt) and nothing else. Womp Womp. Disappointed. read more

Nikki was extremely Kind and courteous very positive and helpful attitude deserved a review :)

how do you forget chick fil a sauce we specifically asked for the sauce and it wasn't there. even if you don't ask it's an essential and should always be included in the meal. dog got pup cup tho so that's cool no chick fil sauce has me rlly pissed read more

It's chick fil a so yes my chicken was good the fries were over cooked, my Mac tasted old and my brownie looks like it was 2 days old... there's no way this was fresh at 11am... I've worked in food service and if I wouldn't eat it by appearance I definitely wouldn't serve it. This food cost too much to be disappointed read more

Chick-fil-A - There's no way this brownie was fresh at 11am - Fast Food Near Me - Lakewood, California

Love their salads. Didn't like that I ordered on the app and my 2 salads weren't ready when I arrived. Received extra salad dressing and red peppers at no charge (I didn't not see ordering extras on the app as an option). read more

Chick-fil-A - Cobb Salad - Fast Food Near Me - Lakewood, California

There was a bandaid in my waffle fries . Went through drive through, got home , put the fires on the plate. Then boom , bandaid in my waffle fries. read more

Chick-fil-A - Fast Food Near Me - Lakewood, California

food is good but the soup needs more chicken the service is great and quick. music isn't too loud which is good will be coming back here after going to the mall read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries Side Salad Chicken Noodle Soup Coca-Cola Cherry Chick-fil-A Nuggetsnuggets - Fast Food Near Me - Lakewood, California

Not to happy with this location. Today is the second time I have ordered a wrap and they forgot the dressing. The dressing is what makes the wrap and to forget it is disappointing. Won't be coming back to this location. read more

My favorite location! service is always top tier. Went in today to pick up my mobile order and the food came out fast and their service is awesome. I always love coming here read more

Andrew was the team member who took my order and he was very courteous and listened so I did not gave to repeat myself. What I really appreciated the most and will never forget is how the very talk African American young man his name hard to say so I asked how do you say your name, he greeted me with beautiful smile as he handed me my drink without putting his hand all over the lid. I let him know how much I appreciated that because at some drive thru window the person has their whole hand rest all over top of lid. The young man name begins with a "S". It's the small things for me that makes a difference. My experience was very pleasant. read more

I placed an order for delivery and called the location. The manager answered the phone. I asked if he could add fruit punch to my lemonade, which I always do when I order from them and he responded saying that they are under new management and would not be able to meet that request. I let him know that I do this all of the time and he then said he would do it. My order arrives and my lemonade came with no fruit punch in it. What a lousy excise for a manager. They need to do better. read more