Thanks for being honest and made my bad day a little less miserable. Today was a cold and rainy Friday. I was almost the last person to leave work and got no time to cook dinner for the family. Worse still, walking in the dark and tripping myself, I got multiple bleedings and bruises all over me. Chick-fil-A was my last hope for comfort and convenience. But when I opened my bag I broke down: it was just not what I ordered. I ordered a 30-pc nugget, a side salad, and one LG fries.What I got was three LG fries, a full market salad, and a 12-pc nugget. Although value wise I probably got more than what I paid for, at that moment I was seriously questioning myself what I did wrong to deserve all these on a single day. I called the restaurant, almost crying, and told them I didn't get my order right. The restaurant manager apologized immediately, acknowledged the mistake, and made up with free vouchers. I made the call expecting questions about my order but I got none of that. Thank you, Chick-fil-A Malvern, for treating customers with respect , trust and honesty. This is all what I need and this made a really bad day in my life a little better. This location will continue to be my favorite Chick-fil-A spot. read more

HORRIBLE CUSTOMER SERVICE!!! They forgot my fries when i placed a mobile order, so i went inside. they proceeded to blame me, talk about it very loudly in the back stating they did give the fries, when they very clearly didn't. Unprofessional, Disrespectful, and rude. I honestly wouldn't go to this chic fil ae if i were you, especially based off the other reviews left. read more

Sorry but this location does not represent most other Chick fil A sites. Too many instances of messed up orders or miscommunications. Writing a review to warn others of mobile app issues I experienced today. Placed bfast order on mobile app from the parking lot before the 1030 cutoff. Order went through charged my card and told me it was ready. Enter drive thru and get to the window and i'm told it was too close to 1030 so I wasn't getting my food they just said was done??? No apologies and uneducated explanations. Said my order would be refunded. Not until I get home did I realize there were no refunds. So had to drive all the way back and speak to a very indignant manager who finally issued me a refund manually while insinuating it was my fault?? Done with this location for sure, too many other options. Get better! read more

Once a month I visit think a location while traveling for work. Per usual, I ordered my spicy chicken biscuit with egg and cheese. I ordered through the app and left my hotel which is next door. I went to Starbucks first to pick up my drink and then Chick fil a. My sandwich was ready in about 3 minutes after I arrived. It was nice and fresh. I will continue to support this location. read more

I want to love my local Chick-fil-A but I can't. They never get orders right and today's order was one of the worst: we ordered on the mobile app and picked it up in the store. We ordered 2 diet lemonades and they were both regular lemonade (lid buttons were not depressed and lemonade was very sweet). There were no straws that came with the drinks. My spicy grilled chicken sandwich had the wrong cheese, tomato (I asked for it without tomato), and my lettuce was old, an outer leaf, and slimy (picture below). It was kind of gross. We know we are taking a chance ordering at this Chick-fil-A but today was bad. Skip this Chick-fil-A. (If you're in the mood for fast food, our McDonalds has excellent service and fresh and hot food). read more

Chick-fil-A - Lettuce that came on my sandwich - Fast Food Near Me - Malvern, Pennsylvania

Food was okay. the chicken on the Cobb salad was COLD. The restaurant used to be tidy ( 2023) , it was so dirty I got grossed out. Mr Manager , please get your crew to clean instead of talking with their hands in their pockets - this is not representative of the brand !! I work in Malvern and will not return. read more

Chick-fil-A - food debris and flies flying ...not acceptable ! - Fast Food Near Me - Malvern, Pennsylvania

The meal was good and they delivered our food to our door relatively fast but the Sprites that we ordered was very obviously seltzer instead of what we ordered. read more

Rlly kind and good service. Very nice people who deserve a better review. I wish the best for these people who work here.

Our office is across the street so we stopped by when traveling for work. Our co-worker had free meals from the grand opening giveaway. Unfortunately, they only let you get a #1 with it and I really wanted to try the spicy chicken sandwich, so I paid for my own. I went with the spicy chicken deluxe meal. I didn't eat spicy food last time I was at a Chick-fil-A, so this was my first one. I loved it. My fries were great as well (with Chick-fil-A sauce of course). I was very impressed with the service here. They bring your food to the table. They come around and ask if you need anything else. It was crowded, but the service was awesome. This isn't normal for a fast food restaurant. It's a Chick-fil-A, so you know what you're getting food wise, but the service definitely stands out. read more

Chick-fil-A - Spicy chicken deluxe meal - Fast Food Near Me - Malvern, Pennsylvania

I usually eat at a Chick-fil-A almost five days a week for breakfast. Never again at this one. Floors were dirty, tables hadn't been wiped, and dining room had lots of flies. Manager was busy bs'ing with kitchen staff and failed to notice me standing at the counter for three minutes. Acted like I was a major intrusion into her day instead of THE REASON FOR HER JOB TO EXIST. Very unfriendly attitude. Steer clear and use the Warminster, Warrington, or Coatesville locations instead. Food is the same but at least the locations are clean, and inviting with upbeat atmosphere. read more

Chick-fil-A - Dirty tables, flies, and unfriendly staff. - Fast Food Near Me - Malvern, Pennsylvania

My sister and I placed our order ahead of time. When I got there 20 minutes later, our food was still not done and it took a while for someone to notice I was waiting. The food was great though, and it was still warm by the time my sister and I got back to my apartment. read more

Frustrated that today I was charged for two Avocado Lime Ranch dressings when I only ordered 1 and did not receive a Sweet & Spicy Sriracha sauce as ordered. My name being spelled wrong even when spelling it out happens often here, but this mistake cost extra money and seems that workers are not paying attention. The meal is delicious! read more

Chick-fil-A - Fast Food Near Me - Malvern, Pennsylvania

Love love love the chicken egg and cheese biscuit for breakfast at CFA. Hadn't had one in ages due to the pandemic and finally got near this CFA during breakfast hours. Unfortunately I cut it close...got there ok but by time I got to the counter to place my order it was exactly 1030. I asked about breakfast and the nice girl at the counter said she would put it in for me. Unfortunately the kitchen wasn't having it and served me the entree with no egg or cheese. It was still good! But I'd rather be told it was too late to order breakfast than have a disappointing experience. read more

You could ask for your hasbrowns extra crispy. But they'll tell you no-very politely- and give you the mushiest hashbrowns possible. Would not recommend. Update to add that my little chicken breakfast sandwiches were old, stale, and barely warm. read more

Gave them another try. Usually go to KOP. Ordered pickup. First, there is no separate place to park and pickup. You need to go into the store. Then you wait and noone greets you or approaches you. The guy in front of me was also waiting uncomfortably and at some point just randomly shouted into the air I am to here to pick up an order for ***. No response. Myself had to interrupt a guy who was taking orders out to dine-in customers to say my app had said my food would be ready for pickup. Took five minutes and then someone else came by and asked, has someone helped you already? Then the multiple fries I ordered were not fully filled, just to the pocket line. When I got home, also realized the shake flavors were all wrong. Something just wrong w the vibe at this location. I did note that they do now have some minority employees but the employees didnt seem to be really jiving with each other. And they were all relatively young. Maybe full of lukewarm millenials who don't really want to give it their all working? Being Chick-fil-A, they probably do good business still. The manager / owner, if they have any respect for themselves, should try to fix some of their deficits. And corporate should definitely do something, if they care about their reputation. Nowadays, when fast food costs this much, they should be getting it right most of the time and service should be better. Read the 1 and 2 star reviews for this place. I think that better captures my experience at this location. read more

Service - even tho there was a new cashier and she seemed like she is still learning due to calling for help from the trainer often...she was really trying hard....the service was still great. Service was certainly better than any Popeyes. Biscuit chicken sandwich - biscuit was hot, soft and fresh. Chicken was tender and hot. Hash browns - crispy, hot and fresh. read more

Chick-fil-A - Chicken biscuit - Fast Food Near Me - Malvern, Pennsylvania

Top notch organization and love their dedication to employing those in the local Special Needs community. This location was no exception!

The food was hot and good! I ordered their spicy chicken sandwich and fries.I had to wait for my order but it was not long and the food was fresh and hot . read more

Yessssiirrrrr. I was in town for my EMT class and this was the nearest Chick Fil A to my hotel. And since it's CFA, I ended up going twice lol. No complaints and everything you'd expect from CFA, good food, good and fast service. Location is prime too. Right beside a Starbucks and in what looked like a business park so it was easy to get in and out of even when it was packed. read more

This Chick-fil-A is new, swanky, and lives up to its reputation! My boyfriend and I came here for a quick date this evening and really enjoyed our meals. I opted for the Spicy Southwest Salad. It comes with pepitas, tortilla strips, and creamy salsa dressing to top it off with--all delicious! Spicy, yes. Amazing and healthy, you bet! We were served with a smile! Did I mention I love Chick-fil-A? read more

Chick-fil-A - Spicy Southwest Salad! Yum! - Fast Food Near Me - Malvern, Pennsylvania

If you are expecting quick service, friendly service and great high quality inexpensive food...go to another location. Somehow this location where it should be thriving, continues to put out a poor quality product even when it slow or busy. The owner/operator unfortunately does not seem to care either. Go to Exton or Glen Mills. read more

Great location that's gotten pretty busy even though it opened only very recently. I work really close by, so it's a very convenient location. I've been only a handful of times, but the staff are friendly, and online ordering works well there. I'm sure I'll be back at some point if I don't bring lunch! read more

Delicious food, amazing atmosphere, and outstanding service! Definitely going to be going there more often:)

Two bad orders in three weeks. Their remedy was to 'put my name in the system' and give me a credit. That never worked. Complained to corporate office since getting ripped off seems like a recurring theme at the Malvern Chick-fil-A and the manager/owner Chris Walsh brushed off my feedback and did not seem interested in remedying nor listening to my feedback. I've been going to Chick-fil-a for twenty years, and never had a bad order nor experience. Not yet up to the standards Chick-Fil-A I've known in the past. read more

Whoever does the logistics for chick-fil-A's drive thru deserves more money. It it's the most efficient well oiled machine and moves 100 times faster then a certain coffee shop. The people who work at this are always my pleasure to deal with and the food is always good. read more

This place was definitely not what I expected from a Chick-Fil-A. I went through the drive thru with my kids and we were treated to team members coming up to our car. Obviously they seemed swamped, but usually they are not this bad. The order taker kept forgetting what I was saying and I was worried that he got my order wrong. I kept to myself until I pulled up to the cash cart and everything on my receipt was wrong. I did not think a plain chicken sandwich and a few 8 count nugget meals would be so hard. I fix my order with the young lady at cash cart (she was so understanding and the best part of my visit) but proceeded to receive the wrong order at the window. The mistake was rectified when I went inside and returned the food and got my proper order. I just hope that whoever's order I got did not receive the bag that I had just returned. I really tried to be nice and understand but inside I was just passive aggressively talked to, they basically told me that they were too busy to care. I do love chick fil a but this one was not worth my time or money. The owner, Chris Walsh (I looked it up) needs to train the employees better and give a raise to the lady who was outside giving receipts. Everyone else seemed very miserable and could definitely benefit from some more training. I will edit this if I go back and it is better. read more

There's only get three stars because it's considered fast food but the staff and the quality of the food is absolutely excellent and I highly recommend that you will never wait too long even with a huge line it just keeps on going I don't know what they do to get their staff so well prepared for a busy day but it's excellent you guys could teach the McDonald's down the street! read more

Wanted a breakfast sandwich this morning. Decided to try the new Chick fil A. It's been open for several weeks now and figured they had it all together. Waited outside for about 15 minutes until opening time, 6:30. About a half a dozen employees inside. Went into restaurant and they told me they were not open yet and had to wait outside for another 5 minutes. Left and won't be back. read more

The manager on duty was absolutely the most ignorant and rude person I have ever come in contact with at any fast food restaurant and I have never had a negative experience at Chick-fil-A until tonight. She would not help me at all, told me she didn't have time for me and then when I contacted the help line about the issue she would not help me with they said that she absolutely should have been able to help me and to call her and when I did she told me to figure it out and hung the phone up on me. I can't believe they would want someone with customer service working in their facility to make their customers have a negative experience. Such an unfortunate situation. read more

We've ordered from this location multiple times and not once have they messed up our order. Service is quick. We will be back.

If you could only know how important is is to have a cfa in this area... There are plenty of hungry workers in this area and with limited lunch breaks, before this location, you would have limited time to eat! So glad to see the Walsh dynasty continues to maintain the locations in this area, as they've been a great asset to the surrounding communities! read more

Can't go wrong with Chick-Fil-A food. Service was great, quick for being rush hour. Bathroom was a little messy, that's I gave a 4 star. The guy who delivered our food to our table was extremely nice and eventually came back and picked up our trash. He was extremely nice and deserved a 5-Star review. read more

Ate inside. Food was fresh and fast. Service was awesome. Walked up to my table and offered to refill my drink. Very impressed with service at noon on a Tuesday. Place was hopping,but everyone was smiling and friendly. read more

Jessica, my cashier, was great! Very friendly and I left feeling uplifted and seen even from our brief interaction. The food was hot and did not disappoint. I do not eat Chick-fil-A often, but when I do this is where I like to come. From the food and the service you won't be disappointed. read more

This is a messed up Chick-fil-A location, they made me wait really long time for a mobile order, missing items from the order. It seems the workers there don't want to work rather they would talk about how dating works. I wish they paid a fraction of attention to customers and their orders that they paid on dating services. In a wrong business. read more

My whole order was wrong. Ordered 5 different items on the app and every item was wrong, got wrong drinks. Returned with sandwiches which were clearly all wrong and was told had to bring everything back to get replacements. Still returned back to work and one sandwich was still made incorrect. Unwilling to correct. Manager blamed it on the spanish speaking workers who do not know english. I was appalled at her comment. Unsatisfied by treatment. read more

Chik-fil-a, in general, has great food, and usually has a reputation for being a well-run restaurant regardless of which location you go to. This is the ONLY Chik-fil-a I've ever been to where the service is consistently bad, even from before the pandemic. At first when I noticed how disorganized and slow they seemed, I thought it was because they are new-ish and still have to work out the hiccups. However, today, I think I might have an idea of where the bad service is coming from - because I later found out that one of the proprietors waited on me in the drive through. She was condescending and rude to me. I was shocked that a business-owners, let alone the owner of a chik-fil-a would treat customers like that. What a shame. read more

Food was amazing and my encounter with with the service was amazing 10/10 totally recommend

Disappointing location in Malvern I love chick Fila service and food but my experience with this new location in Malvern has been a disappointment. First time I gave them a pass since they recently opened but second time I went it was no better. Both times my chicken strips and fries were not close to being freshly cooked. Limp cold fries Should have been tossed and fresh batch cooked. chicken strips also barely warm and obviously have been sitting for a while. If I had not gone through drive through both times would have asked for replacement w The location needs to raise their game to chick fila standards read more

Living in a city that was eagerly awaiting the opening I am impressed! The management and staff are fantastic! Opening day I was in and out quick and greatly with amazing service! Working less than a mile from this establishment I'll be visiting it often! Keep up the great work !!! read more