Slow drive through! Unfortunately this location used to be fast. We stopped going here because of the time it takes. I estimates about 2 min per car. So if there are 5 cars you are going to wait 10 min. Come on! read more

They have the most ass caps The drink explodes and the cap comes right off I hate their cups Please invest in better cups read more

I placed a catering order on 5/2/2026 for the morning of 5/4/2026 to be ready at 8 am for the start of Teacher Appreciation Week. I arrived at 8:05, with my toddlers, giving the team a few extra minutes in case they were running behind. Nothing was ready. I waited for 20 mins while they made everything. I'm frustrated that the order was not ready as there was adequate time between the time I placed the order days in advance. In addition, the restaurant had close to two hours to prepare my order. I wrote in to corporate but heard nothing back. Certainly will think twice before placing a catering order next time with the Purcellville restaurant. Disappointed. read more

Terrible drive thru system. Avoid until they figure that out or go to a sit down place, same price nowadays and might be faster.

This is one the better locations. We have frequented the Ashburn and Leesburg ones and this Purcellville one is the best of the three. Drive thru is quick. They run a well oil machine at the drive thru. The indoor order process is a bit slow AND not because of the staff. It's because customers walk up to the cashier and ask lots of questions or let their kids stand there to order. Food is good. I am a lover of the chicken biscuit. I get this sandwich on a regular basis. read more

I'm a CFA regular. My experience at the Purcellville location tonight was shocking. The girl who served our food (keep in mind a very slow night but it took 10-15 minutes for a medium fry and ice dream cup) literally slapped down the bag on the table, rolled her eyes, and walked away. I was half way through saying "thank you" and was genuinely shocked. I'm not the kind of customer that wants everyone to be smiley and happy all the time - just not rude af. Disappointing! read more

Let's see. I worked at a Chick-Fil-A as a teenager and have tremendous respect for the company and the folks who stand behind the counter. I will say that this Chick-Fil-A provided me with the worst service and attitude of any I've been in (and that is really saying something). I get that lunchtimes are busy and fast food restaurants have re-wired themselves to serve drive-thru customers primarily. But that's no excuse for unfriendly, unhelpful, almost passive-aggressive counter service ("we're unable to give you part of your order to go and part for here") and opening just a single register. I was second in line and stood waiting for five minutes. Not acceptable - and now I'm not coming back. read more

This is consistently the worst Chick Fil A I frequent. The service is always slow and employees seemed to be poorly trained. Don't bother asking for extra sauce because you won't get it here. It definitely appears the owner of this location prioritizes profit and cost savings over customer satisfaction. read more

Staff has always been kind. However, they are the slowest location. Especially the drive thru.

Absolutely the worst Chic-fil-a I have ever gone to ever. Trust me this place was so bad I had to make sure this was even a Chic-fil-a. I couldn't believe how slow the food was and how there were no apologies for how long the food took. If this was the only problem I could understand but to make it even worse they were out of what felt like everything! They had no Chic-fil-a sauce, no parfaits, no Polynesian sauce and countless other things I don't even remember. There was no apologies for the lack of inventory and certainly no compensation. I have been to so many Chic-fil-as over the years and I have never seen anything as bad as this. The manager has obviously no idea how to run a restaurant or how to train the employees. I will certainly never go back to this location, and I will make sure to warn all my friends to do so as well. Again this shocks me so much because of how great Chic-fil-A usually is. Safe to say this was a disgrace to the Chic-fil-a brand. read more

We've ordered from here multiple times for online orders - every combination possible - pick up off the shelf, grab in drive through or have them bring it out. They are 5-5 for having something go wrong. Didn't process the order, put the order out too soon and didn't check people so someone else grabbed it (and then doubled down on the mistake by giving us the wrong items on the remake so I had to go back again), omitting items. Seems to have zero quality control. In general my kids like their food but given the mistakes and price hikes it's just not worth it. read more

Worst CFA I have been too. Dirty counter, dirty tables, poor quality product. They don't even have mustard!!! Visited a couple times to confirm my impressions....the service counter was always dirty. As in disgusting. Tables are never cleaned, the detritus of previous customers is left. My chicken sandwich is always the smallest amount of chicken I have ever received at a CFA. And it is never crispy. Staff never checks on you like at ALL other CFA. No offers to refill drink etc. Last, they do not have basic yellow mustard. Period. read more

It's one of the best run fast food around. They have a great staff. The food is usually always fresh. Thanks for being the best of the best. We love their milkshakes too. read more

I had a solid CFA experience here. The drive thru was weirdly efficient the way Chick-fil-A drive thrus always are, with one person taking the order and payment, another confirming my order by name, and a third actually handing over the order. My chicken nuggets (which are my favorite thing from here) were hot & fresh. The fries were also good, and I love that they asked if I needed any sauces. The one ding was with my half strawberry, half vanilla milkshake, which turned out fine but took a few minutes of chatting with the lady who took my order to describe what I wanted. CFAs typically just know how to do the half-and-half thing automatically, but not a big deal. Always a reliable standby on a road trip. read more

Poor service- they just can't get my order correct. This has happened the last 3 times I give up. Ugh

The staff is always effective, and the service is nice only messed up my order they once and I have gone thousands of times. Always clean, always yummy. read more

This is one of the better and more efficient Chick-Fil-A restaurants (which is saying something considering it's one of the things that sets the brand apart from other fast food restaurants). I don't think I have ever had a bad experience here and my family is here at least once a week. The employees are always helpful and smiling. The service is quick and, except for an occasional misstep here and there, the food is always hot and fresh! Even during some of the peak rush times I rarely wait for more than 10-15 minutes TOTAL in the drive-thru line... and that's when the line is 12+cars or more deep x 2. Seriously, it's pretty impressive. read more

The staff here is so nice (of course)! They always have the line moving very quickly as well. I have heard recently that it will be a franchise soon instead of a corporate location so, hopefully the service stays the same. The food is always tasty and hot, besides the cool wrap, it's tasty and cool! Their milkshakes are wonderful as well. read more

Drive through breakfast with a sign on the highway telling me which way to go. That makes it super easy and it was only 3/4ths of a mile. Two lanes for breakfast means that it was super quick to place my order and get my food. Zip, zip, zip. The voice at the speaker was friendly and the gal who took my money/gave me my breakfast was smiling. The order was correct and assembled properly. Hash browns were super hot and cooked perfectly. So easy, I'd go here again! read more

Chick-fil-A - Chick-fil-A in Purcellville, VA - Fast Food Near Me - Purcellville, Virginia

Service is extremely slow. Clearly this store has changed owners/management some time ago. This change should not be obvious Last week, I visited your restaurant and after a "too" long wait in line I had to ask for my change and that turned into another ridiculous experience. The cashier said she couldn't open the register and had to go to another register. Eventually I drove away without my 18 cents. My order was only 2 overpriced drinks. You know this is not about 18 cents. It's about lousy unacceptable service. This is not the first time I've had complaints about this location. I will avoid this location. read more

I have been eating the same stuff during the Pandemic Games of 2020... Chik-fil-A has been consistently good, and fast. It's fast food... But their order accuracy is always spot-on and they all seem to give a crap about putting your order together. read more

The worse Chick-fil-A between Purcellville and Tysons. There's about a dozen. the order is rarely correct and it never tastes as fresh as others. The large waffle fry and medium, when compared most always has same amount. the morning biscuit has a small piece of chicken on it just a little bigger than a couple nuggets. its odd they confirm the order a couple times, but its wrong. the lines can be long, you ask too many things, but then get it wrong. Better in Leesburg. read more

Who doesn't love chicken! Very good service. Fast and polite! Good place to grab a quick bite. So sad it's not open on sundays!

This may be the slowest Drive through in America. We were stuck in the drive through for nearly 30 minutes. No ability to escape. I don't care how good this chicken sandwich is, the drive through is torture. read more

First off, I hate when people call me "mam" and secondly why ask for my name if you're going to refer to me as such even if it's just for ordering purposes. Thirdly if I tell you I want sauce with my order when you ask me why do ask me again at the window and then forget my sauce order the first time. Disappointed today. read more

Needs new management or something. It's almost worth the trek of going to Leesburg because they'd never do you dirty like this location. They ALWAYS ALWAYS ALWAYS get my order wrong and it's been like 5 times. Today is it man. I ordered for my family and they got it wrong FOUR TIMES. Leesburg would never do me like this. Y'all don't deserve to be called Chick Fil A. read more

The staff is rude and doesn't care about their job. This is the worst Chick-fil-A I've been to in the country. This location is not customer service oriented and the food is not up to chick- fil- a standards! read more

This is the worst run chick-fil-a in the country. Orders are never correct, staff doesn't have any understanding of what they are doing. Management needs to be fired and whoever owns this location would be more qualified to clean up piles left by horses read more

Definitely not coming back to this location again. I just placed my order. I said thank you and she didn't say "My pleasure". Strange. I also ordered 6 Ranch sauces which were clearly missing from the order. When the lady was walking away, I mentioned the Ranch sauces were missing. She only brought to 2 and not 6. I said "thank you" and still she didn't say "My pleasure" and responded with a "mmm hmmm". Really???!!! It's late, I get it. I just thought Chick Fil A prides itself on customer service and this time fell very short. The food was hot so that is a plus! read more

Employees are very nice and always working hard. Mobile orders tend to take a little longer than the drive through but overall not a bad wait. read more

Chick-fil-A tends to be a go-to spot for us when we are on road trips, as the quality of food is consistent. This location did not disappoint! I got my classic order - a spicy fried chicken sandwich. One of my friends had never been to Chil-fil-A before and ordered the same. She loved it! The lady who brought us our food was so kind as well - she offered to bring us extra sauces and napkins - so sweet! read more

Chick-fil-A - Spicy chicken sandwich - Fast Food Near Me - Purcellville, Virginia

Lovely CFA location. The manager Scott is often there and very friendly. Food is consistent, time is almost always short, and the staff are lovely. read more

Chick Fil A never disappoints. Fast, friendly, and accurate every time we order. Thanks for making this girl a happy camper! read more

Chick-fil-A - Drive Thru - Fast Food Near Me - Purcellville, Virginia

It much to say that you already know but the store is always clean and the service is always friendly and fast. If you haven't already tried it mixing the honey roasted bbq sauce with Texas Pete hot sauce is tops for me. read more

Best Chick-fil-A I have been too! The people here are super nice and the food was amazing!!! It came out very quickly and they even brought it to our table. The owner happened to be working and took our order and was extremely personable and kind. I love hay there is a Chick-fil-A app that gives me free stuff as well. Jeffery Falwell once said if it's Christian, it has to be better. Well, Chick-fil-A does exactly that. This is the best fast food available anywhere. Keep up the great work!! read more

So, this place is possibly cursed. The staff is great but none of the infrastructure is reliable. The bathrooms are closed often. Despite 12-15 employees on shift, they can't keep up with demand of a 3 in line and 2 cars outside. The food is good but it takes forever to get your order. read more

This morning I sat at the window for maybe a minute, the person in front of me had a very large order, the girl felt bad and gave me a card for a free sandwich. About a year ago the manger was outside working drive through and saw my disabled vet plates, he paid for my entire meal. Because of their customer service, I will frequent this location over others. Always awesome read more

If I could rate this place 0 I would go to chick Fil A in Leesburg or sterling instead place is horrible each time I come through they give me attitude and customer service is non existent especially at night time the workers there could care less about your food got a chicken sandwich toward the end of the sandwich it was raw I couldn't even bite through it ,was absolutely disgusting every time I come to this location it gets worse and worse check your food people cause they don't care Im sure the store means well but the employees working at night definitely need to be held accountable for how they treat people hope they fix this soon because I will not spend another dollar at this Chick Fil A I will go to Leesburg or Sterling ! read more

Been going since they opened, food is consistently good, service is always fantastic. Drive-thru is always fast no matter how busy. Wonderful location, wonderful management. read more

Incredibly efficiently run CFA. It's probably the best run CFA I've ever been to. Service is speedy. People are cheerful. Scott Payne runs a fantastic CFA. read more