Every time I order online from here there's always a problem with my order. Last week I got a bowl and in the middle of eating it there was a brown leaf like something from the outside. The most recent order I got had green spicy stuff in the corner of the bowl and I couldn't eat it bc my pallet is too sensitive to spicy things. I am not the only one experiencing these problems my boyfriend found dry oats in his chicken the other day and friends have told me the experiences they have had are similar. read more

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I don't often leave reviews but i have to say something, yesterday i got a burrito which was fine, but the manger was absolute horrible, I believe her name was yoli, yolita ? Somthing like that, was incredibly rude, when i asked about one of the meat options she gave me horrible stink eye, gave me monosyllabic responses and treated her staff as second class citizens, worse of all while I was eating, I watched her sneeze over prep area wiped her nose with her hand then return to the food station, it was so disgusting I couldn't finish my meal, managers need to be held to a higher standard then this. However the rest of the staff was very polite and helpful read more

Horrible service shortly after 9pm tonight - the manager and the girl making the bowls were the worst. The cashier who was clearly new gave better service than then manager and the "bowl" maker combined. If you close at 10pm you shouldn't have ingredients at a bare minimum an hour before you close. read more

I love Chipotle! The food is always fresh, and delicious. Though, they keep reducing the size of their portions. I always have their salads and my daughter keep changing between burritos, tacos, and quesadillas. Everything is always delicious!!! I always order online and by the time I make it to the store the food is waiting for us! read more

I've been to waaaay worse Chipotle chains around the US. I'm not sure why this gets such bad reviews from Yelpers but it is what it is, a fast food chain serving fresh food using fresh ingredients. Sure the tables can get a bit dirty and could use a cleaning a bit more often but overall the young adults running this location are doing a pretty good job cranking out lots of good food. This to a community that doesn't have much to offer when it comes to decent fast food. read more

my first time door dashing chipotle has been horrible. the bowls were half way full. I got extra chicken and it was like ten pieces. read more

Chipotle Mexican Grill - Fast Food Near Me - Purcellville, Virginia

The taller Caucasian kid with glasses thinks that any extra food he gives you comes out of his paycheck. I prefer when the latinas work because they will load you up. Most of these people have been instructed not to give you the correct portion. I'd rather go somewhere else where I know they won't skimp me. read more

Overall, the food is good. They usually try to make the order correct. Sometimes it doesn't always happen, but the foods fresh the staff is friendly. They get 4 plus stars read more

I don't like leaving bad reviews... I really don't. However, I don't know how I cannot leave a bad review for this place. I have been here many times in the past few months because I love Chipotle but this one is really not run well. The floors and tables are always dirty. And the trash is always overflowing. I have never been here when the trash is not overflowing. As long as the food is good, the dirtiness and trash can be overlooked. However, I had a burrito tonight where the lettuce seemed like it was frozen. This on top of the restaurant being dirty makes me wonder how clean this place is in food preparation. Update: I am dealing with food poisoning the following morning after eating here. My suspicions that they are not very cleanly in their food preparation is confirmed. I will never visit this location again. read more

Chipotle Mexican Grill - Always overflowing trash - Fast Food Near Me - Purcellville, Virginia

Not a fan of watching the workers make 5 carry out orders in front of me while I wait at the counter. Maybe you should have a separate food assembly station for carry out and staff them based on volume. Don't like to watch the workers fix their masks with the hand thats touching my food. That really can't be better than no masks... Not supposed to be all up in your with your hands without masks, why with masks? Change gloves maybe? Steak was inedible for several bites. Hard fat... Not chewable. The chicken burrito and veggie salad were fine. read more

I went here for lunch and it was the BEST chipotle in town the service food and everything else was amazing.10/10 would go here again.

This is the best chipotle I've ever been to. I'm not getting any of the bad reviews. I've gone several times over the last year or so as I'm newer to this area. My family and I have gotten multiple different entrees and have never once been disappointed. We would actually drive to this location over any others in the 540 area, simply because we have never been disappointed at this Purcellville location. 10/10 from my family. Thanks Purcellville Chipotle read more

Chipotle Mexican Grill - Chicken bowl, brown rice, pico, lettuce, cheese, guacamole. - Fast Food Near Me - Purcellville, Virginia

Service was quite shit. Cashier was poorly trained and spent about 3 minutes tapping away on the register (not an exaggeration), then needed her manager for help. After the manager told her what to do she walked away and the cashier was about to charge me $23 for a bowl with no guacamole. Luckily I caught it before I tapped my card! What the heck? read more

This is the nasties, dirty, restauran/fast food place I've ever seen. It was food scraps everywhere on all counters, floor, at the register, no fresh chicken, quest was turning brown on the top. nasty, nasty, nasty read more

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Food was impeccable, the new watermelon limeade is literally crack. It is so good. The staff however, were yelling at one another read more

Chipotle Mexican Grill - Fast Food Near Me - Purcellville, Virginia

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They have improved a good bit. I came in with a friend who insisted on eating here and it was a lot better this time. Giving credit where credit is due. read more

This chipotle seems to have just gotten worse with time. After my most recent experience, I think I'm done with this location totally. I placed a mobile order on a Friday night and had to wait 45 minutes past when it was supposed to be ready. I understand that it's Friday night, and it's busy, but what's the point of ordering ahead if you get there and have to wait??? I watched an entire line of people get served, TWICE. Also, I watched the line make what I thought was my food (which it was), and then watched the employee place it on the counter behind the register. I saw the cashier ask her what it was, and she proceeded to say "that can wait". I'm sorry, wait? For how much longer? Another 45 minutes? This place is pathetic. I overheard other order ahead customers conversing about how they had been waiting over an hour!!!! Not acceptable!! I've complained multiple times to Chipotle's corporate, and have been given coupons for free food; however, the free food doesn't make up for the CONTINUOUS crappy experiences!! Get it together!!! I'm at a point where I don't even want to eat it anymore, which makes me sad because I love Chipotle. The meat is ALWAYS cold, I get huge chunks of Avocado in my guacamole (which almost feels frozen to me), and sinew in the meat. I continue to order extra meat when I order ahead to get home and realize that what I have in front of me MAY just be less than a regular portion. Plus, I'm positive that I'm just not thinking of more than what I've already listed. read more

Got a Barbacoa bowl from here the other night. Order it online and picked it up once I got off work. Picked up my food and went home. Once I got home, I opened up my bowl and I noticed there was very little meat. About 1 tablespoon of meat. I also noticed the queso I ordered was not in my bowl either. I order from here enough to realize that the amount of food in the bowl I got was a lot less than any other burrito bowls I have picked up at this same location. I did pick up my order about 45 minutes before closing but you should at least notify the customer about the Barbacoa being low or let me know that you have ran out of queso for the day. read more

Terrible service the portions they give you are horrible. Terrible chipotle dont go here

Been coming here for about a year. Never had any issues until today. One of the girls preparing food on the line was chewing gum like a truck driver. I asked 2 people to tell her to stop. After eating my food,about 10 minutes later, I went to leave and saw her in the prep area STILL CHEWING GUM! Not only is that disgusting, it's also a health code violation and likely against chipotle's code of conduct. I'm done here! read more

Horrible service! Ordered online and they messed it up which usually is not a big deal. Things happen...but when I walked in to show them the problem, he didn't even say sorry or apologize. On top of that he hand an attitude. They did make my order over again but you would think they would be a little nicer knowing I drove 20 minutes to come back after they messed up order. read more

Again.., ordered 3 burrito bowls. I removed the chicken and weighed it. 2.3oz verses the 4oz we paid for. I called to let the manager know. Xavier told me new person working. He offered to replace the bowls. read more

Chipotle Mexican Grill - Chicken removed from burrito bowl and weighed. - Fast Food Near Me - Purcellville, Virginia

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I've eaten at several different Chipotle's throughout the years, but this location in particular deserves a shoutout. Their restaurant is always remarkably clean, they consistently stay on top of their mobile orders (mine is usually ready a few minutes early), and their staff is friendly and personable. The last couple times I ordered here they personalized my order as "Leia Skywalker" since my name is Leia and it always makes me smile read more

Chipotle Mexican Grill - Fast Food Near Me - Purcellville, Virginia

During Covid, I only do curbside or takeout. It's unfortunate that Chipotle only does takeout cart where you have to physically go inside the store, but what's a vegetarian to do? Ordered my usual guacamole rice burrito and it was good. A little on the small side based upon my prior experiences with other locations. Pico was fresh. No complaints. Ordered online and it was on cart as expected. Would go back when I'm in the area. read more

First time ever posting on Yelp, but have had enough! Went last night. Wasn't busy, I was the second person in line. First thing I noticed when it was my turn was a white paper packet that said " DO NOT EAT" sitting inside the lettuce bin, and a second identical packet lying on top of the shredded cheese. I could see they came from the bags of tortillas. As the man ahead of me ordered a burrito, I saw her open a new bag of tortillas and randomly toss the same packet with DO NOT EAT all over it, that one too landed in the lettuce. She was not bothered and kept making his burrito. When it came to my turn I asked her why things labeled DO NOT EAT were sitting inside the lettuce and cheese. She just shrugged. I wanted a salad and asked for a new bin of lettuce as the one I would have been served from was 1/3 empty anyway and looked tired, and had the packet sitting on it. She left and did get more lettuce. As we moved down the line I requested the peppers. All she has were the dregs in the bin, tired, crusty. She scraped out about 1 tablespoon and put them on my lettuce. Yum. :-(. The pinto beans appears to be a bean soup. It was mostly cloudy liquid with foam on top. She scooped some of those out, the black beans looked equally dismal. The amount she served of each item was, I would estimate, 1/2 of what the servers normally serve AT OTHER LOCATIONS. I have frequented this Chipotle many times, as I pick up dinner on my way home. I drive straight home, 5 min tops, and the food is ALWAYS stone cold when I get home. Not lukewarm, cold. This time was no exception and the mean, the toppings- all of it =NOTHING had any flavor. I chose the salsas as I always do, I put on the normally tasty salad dressing - completely tasteless. And cold. Everyone in the restaurant appears to be a teenager. I don't know if there are any actual adults supervising this outlet but every timeI have picked up food in the last year and a half since living here, it's been below standard and normally ( didn't pay attention this time) there is food, lettuce, papers, trash all over the tables and the floor. I love Chipotle, but this is by far the worst one I have ever patronized. And I agree with another poster, they will stop serving the customers who have stood in line to fulfill the orders the have been ordered online. HORRIBLE customers service idea. Avoid this Chipotle if possible - Chick Fit A is just across the street ! read more

They are always out of something here. To make matters worse, you try to call ahead of time to ask if they have an item in stock but you can't get through. There is this phone system in place that doesn't allow you to speak to a store associate. They'd rather you order an item, not get it complain then get a refund RATHER than just let you be proactive and ask an employee BEFORE you order it in the first place. The last two times I visited, I had ordered via the app and BOTH times I was missing items. This past weekend, I was missing guacamole on everything. Then the time before that the guacamole was there but I was missing my Izzy drink. The app shouldn't allow you to order things that are out of stock and employees should have a way to update their system to alert the app that an item is out of stock. If all of that is too sophisticated, then allow the employees to answer the phones!!!!! read more

Employees always in a rush and put different portions every time I asked for extra rice and there was literally more tomato than rice. This location appears to be ran entirely by highschool kids that don't value the customers. read more

Never gets the order correct. Employees spend more time socialising than doing their job. Management needs to be replaced.

Extremely inconsistent standards on orders, no care for quality except to get orders completed. Not enough rice, chicken was slimy

Do not eat here unless you want to risk getting extremely ill. I ate a burrito bowl with chicken and was sick for almost two weeks with salmonella. Called the store and was directed to corporate but never received a refund. To my surprise, corporate was willing to pay for medical treatment (not sure if there was a limit; didn't ask) but why not just put more effort into preventing unsafe food handling and cooking to begin with? Well, that's because staff members just do not care. Never again will I ever eat at another Chipotle. Good luck if you decide to eat at this location. read more

Easily the worst location I've ever been to. I know they are still sort of "new", but how they couldn't get a seasoned professional in for the first few months of opening (or just better training?), is beyond me. I love Chipotle typically but pretty bummed this location has not figured it out yet. My husband loves most all toppings in his burrito and so far, this is the only location that hasn't been able to figure out how to even get it wrapped. I have also experienced stale chips every single time so have since stopped getting them all together. I hope they step it up or I'm afraid this location won't last long at all which would be super depressing! read more

COLD MEAT!!! All of the meat is cold! We ordered a bowl and two burritos, get out to the car and everything is cold. This is crazy and unacceptable 100%. This does not even deserve one star!! If I wanted cold meat I could have gone home and made a sandwich. read more

If you want Chipotle, go to the Leesburg location. Or if you live in the area of this one, use Uber Eats if you want it delivered. The Leesburg location delivers to Purcellville. I like Chipotle and was happy they came to Purcellville, but their quality is just that bad. read more

Online orders are usually 15 minutes late - they take care of walk up customers first (what's the point of online ordering?). Staff seems uninterested and there seems to be no one in charge for when they get busy...they panic. read more

DIDNT GIVE ME MY QUESO!!!!! They FORGOT MY QUESO! One star also my steak was undercooked and I have food poisoning moral of the story I hate chipotle in Purcellville read more

food has gotten better and service too. With the new 25 cent steal and no military thanks on Vets Day, only 2 star.

Portions were insanely slim at this location. I can't imagine this team was trained by corporate staff. My carnitas bowl wasn't even half full when I had to make them add more rice and beans; the meat portion was laughable. My son got a burrito and it was barely larger than one you would get at Taco Bell. This is the first Chipotle that I have ever seen this before. No way I'll spend $8 for portions that slim again!!! This staff needs better training! read more

I'm glad this Chipotle opened here in Purcellville, but I think they are still on a learning curve: the chips were stale and the food was cold. :( read more

I was so excited to see we were getting a Chipotle in Pville!! However I started to hear from friends and family that they were giving smaller portions and less meat then other locations. I was so sorry to see that tonight I found the portions of meat to be half of what I see at other locations. Very disappointing hopefully management turns this around read more

This Chipotle location always has stale chips!! I have been there 10 times since opening & chips are stale EVERY time! Today I ate in & asked for a new bag, which were also stale! read more