Just arrived home after ordering from the drive-thru. I paid for a six piece chicken nuggets kids meal and only received four nuggets. I also ordered a side salad and the container was only 3/4 full. They are friendly enough but apparently cannot count or measure. So five stars for the great food and friendliness but one star for my incorrect order. read more

Chick-fil-A - The salad greens don't even touch the top of the container. - Fast Food Near Me - Purcellville, Virginia

Always the best customer sevice. Drive through line is quick and thorough. My pleasure!

This place is somewhat of a quandary. I think they do chicken well, but the company's positions on gay employees and their resistance to a living wage make She Who Must Be Obeyed refuse to eat here. The food is standard Chick-fil-a fare, and they support ordering from their smartphone app, which is *highly* recommended. There aren't a lot of places to eat in Purcellville, and this place is jammed at lunch and during evening rush -- wait times can be very long. If you use their smartphone app, they bring it out to you and you're gone. (take note, McDonalds -- this app is what yours should be). They can be a little scatterbrained, but hey, they employ high school students and that's expected. They've recently revamped the breakfast menu, which is an improvement. They had the good sense not to mess with lunch/dinner, though. Overall, a fair quality meal if you can avoid the high-traffic times of day. read more

Once again we get crappy drive thru service. This time mac n cheese was less than half full. The time before was half full cup ice cream. And not to forget the half cooked waffle fries. Your sure not giving the same sevice as before. It would be better that you close your doors. Retrain your staff and get back your passion. I'm sorry butyou service sucks at the moment from you guys and lower your drink prices since you can't refill them read more

I love Chick-fil-A! It's usually my go to when I need something quick to eat in Purcellville. Here lately though, I've been using the mobile ap to pick up my food. My orders have been wrong the last 3 times I've gone. The last two times, I went back inside to get my correct order, and the staff has always been super professional and friendly, also always correcting my order and even refunded me once. Ultimately, the food is always hot, fresh, and tasty, but it's more enjoyable and convenient when my order is correct. read more

Not my pleasure. Manager Brenda was extremely rude after they forgot part of our drive through order. We came back & was greeted like it was our fault a mistake was made on the restaurants part. Slow service. Average food. Rude staff. Not going back. read more

I'm visiting my daughter who just had a baby. I stop by and walk on side to place my order. I frequent Chic-fil-A, in NC and they are great, so expect the same standard. I watched the crew go about their jobs, there are probably 20 youth in there working. My food was late getting to me. All that to the side, my problem was, the guys working couldn't keep the hands out of their hair, rubbing their hair, touching their hair, running their finger through their hair. Luckily, a your lady brought my order so no hair contamination, and I excepted the order. Be careful watch what the do, I don't want hair in or near my food. read more

Gotta love the Chick! Food is always fresh and tastes good. I am not a fan of the long lines, but somehow they have mastered the art of the drive thru. I wasn't a fan of a new restaurant in P ville, but very happy that the Chick put down roots. read more

Lots of love for a fast food joint that is clean, accommodating, and consistent with the expectation. The menu is small so that they can do things right. I've never met anyone that didn't like the food at a chik fil a. Fried chicken breast, crispy and hot waffle fries. No reason to give them anything but 5 stars for upholding the consistent experience. read more

Okay so it's a Chick FilA and has the usual delicious chicken fare. This place is clean and well run like almost all of them. Lots of people working to get you out quick. Only complaint is the parking lot is terrible to get in and out of when its crowded and the drive thru spills out into the shopping center parking lot. I do love the chicken but hate the wait and just make another choice when its crowded. read more

It was very good food. But I have one problem. The name was wrong. They unfortunately spelled my name with one L. Very sad about it but it's ok. read more

I was the last customer on opening day! Nick came through big with the Chicken Salad Sandwich! This is my favorite Chick-fil-A! We've been waiting a looong time for this. So excited they're open! read more

Chick-fil-A - Stephanie & Anna enjoying opening day! - Fast Food Near Me - Purcellville, Virginia

My review reflects the slow drive thru service and the poor attitude of management which clearly trickles down. If you're in any kind of hurry, don't go through the drive thru. I'm pretty sure I could've parked, gone inside to order and eat, and then left in the time it took to get through the drive thru. It took so long, I said something at the window which is not my usual style. There was a young girl working the window and a manager (assuming different color pin striped shirt). When I commented on how slow the drive thru, the manager ignored it but I knew she heard it by the expression that crossed her face. It was uncomfortably quiet and then the young girl at the window apologized and said something about low staffing. I thought how unfortunate that the manager, Brenda I believe, didn't step in... I mean that's part of being a manager, ownership of service provided orin this case lack thereof... The food tasted like chickfila and my wife said "I told you they are so slow! " read more

Very long time waiting for food. Not all employees were wearing masks. I asked a employee if he was vaccinated and he could not show proof!Chik Fil read more

Hanging out with Freedomcare Hot water power washing, this is by far the Best Location and the cleanest store, we are so proud to be a part of your team... The food is by far the best and the staff is AWESOME !!! read more

Chick-fil-A - This new location is the Best around. - Fast Food Near Me - Purcellville, Virginia

First of all, this review is not about the food. If you go to Chic Fil A, you know what you're getting: amazing food! This review is about the service: So slow, this location is not fast food, just...food...that you have to wait for in your car longer than you would at a sit down restaurant. Now, I'd like to think that dastardly slow service could be due to their recent opening, but I know they had a transition team in place - for weeks - to ensure smooth operations. I'd also like to think that any food establishment can hit a snag once, but when you average 25 minutes in the drive through - at non-peak times - over multiple visits, that's a problem. I mean, we even went inside during two visits because surely the line of 18 cars would take longer than the line inside at the counter of...just me. Wrong. To top it off, this location once ran out of biscuits. BISCUITS! At Chic Fil A! I don't even want to know how. But I think I do: Management. See, Dan Kathy knows what he's doing: he has an exceptional business model in place. Efficient, delicious, and community-based. And many of the high school workers (whom I know personally) are intelligent, creative problem-solvers. To top it off, the owner clearly knows his way around budgeting and operations. That leaves poor management to screw up a spoon-fed, tried and true formula for how to run a decent Chic Fil A. Disappointing. We'll be patrons in Leesburg from here on out, regardless of the drive. So, in the end, food is what you expect, service is ridiculously slow. Keep driving to the next Chic Fil A you see! read more

The food is always consistent and hot. The service is always friendly and polite. The manager here also goes above and beyond for top-tier customer service. We frequent often. read more

Yay it opened! First time we went it was a bit slow, but it was crazy busy!! Everyone was working hard. The food was great. Went there several more times, each time service was better and faster! Last night it was like a well oiled machine, congrats! I think it took 7 minutes to get through the drive through at 6 pm on a Saturday night. We had the chick-fil-a sandwiches, yummy, steamy fresh chicken goodness. Opening a new restaurant is just about the hardest thing anyone can do, if you came and were disappointed in the first couple weeks, give Scott and his hard working crew another chance! read more

I've only done drive thru and curbside pick up here. While the food and service are what you'd expect from Chick-fil-a the layout of the location could have been thought out a little better as it is cramped into a corner, somewhat confusing at first and gets very busy. Once you place your order (or order using the app if doing curbside), it's your usual "my pleasure" kind of service...even if getting and out of the parking lot isn't as easy as it could be. read more

Normally I really enjoy my meal at Chick-fil-A. I did the drive-through today and was very disappointed. I got the chicken tender meal and apparently they ran out of tenders and substituted a couple of nuggets for the tender. I was shorted on my chicken. Secondly when I got to the window to pay the person at the window was very rushed, practically shoved my money and food at me. He seemed inconvenienced when I asked for extra sauce. He did not make sure I had my drink in my hand before he let go. read more

I hear the lemonade is good but there is too many rednecks here so I'm scared to come here.

This Chick-fil-A is the worst one I have been to so far. They never get the orders right and today was the last straw. Not only was their hashbrowns pathetic today (6 pieces and 3 3/4 chewed pieces) but the worst part was when I went to drink my hot coffee they didn't have the courtesy to even secure the lid on tight so hot coffee spilled all over me. This is not the first time I have been there where the lids to our drinks were not secured properly. I will start driving the extra 15 miles to the one in Leesburg for now on. Having to go home and change is not my ideal way of starting a Friday morning. read more

Excellent service. Everyone's friendly. Always clean. The employees are so nice as well as the owners! Highly recommend!

This is a great Chick-fil-a. I happened to stop in during December and they had a whole section reserved for activities for kids. The had a Santa Cow and the staff was amazing with all the families there. The food was what you expect and the service too! The lines were moving quickly and I was very impressed. read more

Polite staff and a well organized drive thru plus consistently good Chick fil A good. I love Chic-fil-A and this is one of the best. I highly recommend this location for both drive thru and sit down meals! read more

So glad there is a Chick-fil-A in town, always great for a quick lunch. Sometimes it does get backed up, but then I never have seen a Burger King or McDonalds that busy, which I think says a lot...better food. Can't wait for Peach season, since their peach shake is the best. Never fails and I crave the 'Chick' on a Sunday after a bunch of running errands, only to realize, again, they are closed...only bad part about them. read more

It's Chik Filet what do you think!? Yes this one is great in such a small and upcoming town it's a welcome site with outside seating a small play area for the kiddos and very clean. The young staff is very attentive and welcoming and accommodating which again is very welcome In today's service industry! All I can say is keep up the great work peeps!!! read more

Excited that we finally have a Chick Fil A, but my happiness was short lived. Since they opened, we have eaten there about 5 times, and our food is never hot, even at busy times. If they don't figure it out soon, we'll be driving to Leesburg's Chick Fil A. read more

Came in today as a reward for my kid being good all week in Kindergarten. As always, the food & service were great, but the milk shake was fantastic! read more

I just went to Chick-fil-A around 9pm tonight and I had a extravagant experience I asked for a weird amount of ranch and exactly that was given to me. read more

Finally! Love this place. Good service, great food. Come here often for my iced tea/nugget fix! Just wish they were open on Sunday ;-) read more

The people at Chickfila are, as usual, the nicest, most helpful people in any Resturant. The food is always fresh and if there ever is a problem they are always eager to make it right. read more

Refreshingly clean and really good food! The staff is always so friendly and embodies everything I know about Chick-fil-A. The owner is always greeting guests and is making an impact in our community! read more

Would've been an A+ as usual, but they were stingy with Chick Fil A sauce. Everyone would appreciate more than one sauce!! It's been my pleasure dining at this location for a while, so all that I ask to keep my attendance is mohhhhh sauceeeeee! read more

Grossly inefficient drive-through system. I've been sitting here for 5 minutes without moving. Isn't this supposed to be fast food? I want to leave, but the design is such that I'm boxed in. There is no escape! I could be sitting here a while. read more

I have been here maybe 5 times and at least 3 of those times my order was missing something very important. I guess they are still working out the bugs. read more

Friendly staff, drive thru is always crowded (but that's a chick-fil-a for you) and food is good for fast food.

This chick-fil-a's service has gotten slower and slower as time has gone on since its opening a 3 weeks ago. Not so much during the day, but especially during the night. I know it has just opened, but during the night when there are a lot of people there, there are only high schoolers on shift who are super inexperienced and not on top of anything. I've been here about 7 times and the staff cannot handle long lines. Takes about 40 minutes to get "fast food." I would have gone to a sit down restaurant if I wanted it to take this long. The trainers need to come back. I really hope they step it up soon cause the location is awesome and there are a ton of people who love that there is finally a chick-fil-a in Purcellville. read more

Third time order has been incorrect. This coupled with long wait times and no response from management despite having sent a message to management directly. Sorry guys courtesy does not make up for all the inconsistencies. I gave 5 stars 3 days ago despite the order being incorrect as stated in my review. I will not dine here again I have to wait 15min in the drive through only to wait longer to fix the issue. Friendly staff being poorly managed. What a great buisness model going down the drain. Get it together. I took the time to read some of the other complaints and feel like mine just echo the problems at this location. Where is the oversight? read more

Literally blown away by the customer service at this chick fil a location!!! And the food so far has always been fresh!