DONT GO HERE!!! Confused. Rude staff - at Chick-fil-A? Yeas this one. To go orders not ready. Massive lines at 6:35 pm on a Tuesday. Go 2 miles west for a much better experience. Food was OK - not as expected. read more

This is at least the 4th time my order has been wrong. Asking me to come back in after I'm home is a hughe inconvenience. I was told even for a refund I have to come back to the store. Like I have nothing better to do. I ordered a egg white muffin with cheese and no chicken because I vegetarian. That means I don't order nor do I want to find chicken on my sandwich when I get home. Your empty apologies don't help. read more

SAD! I worked here before. Only lasted a month or so before leaving for good! Most of the employees are really nice. But a few bad apples can really spoil the pot. THIS IS FAST FOOD! Keep good employees and dish about toxic ones. Anthony, the oompa loopa looking dude was the worst. RUDE! Grumpy man or not, you don't bully people dozens of decades younger than you. You're just a trainer! You have no common sense! You're 103! Your job is not that deep, and you sell fast food in one of the many locations around the US! You are just a number! You are NOTHING. BAD LEADERSHIP = BAD SERVICE. BAD PEOPLE SKILLS = HIGH QUIT RATES. WHAT A WASTE! read more

I always buy food for the kids there and they gave me a 50% discount with my police card, which is my job. But sometimes some people who only work there make up their own rules and say no, you have to be in uniform. I always get it for free with a uniform and I think it doesn't matter if you're in uniform or not because we have a card that shows our job. And this guy didn't behave well at all and his name was Moo , I had to cancel my order because of his behavior and never buy from there again.Sometimes the wrong behavior of inexperienced employees causes losses and even a decrease in purchases from that store, and this is one of those cases. In shortpum mall store read more

A fun event was going on at this location: a daddy daughter dinner, complete with live music by my hubby, a cow princess, which was udderly adorbs, crowns and goodie bags for the youngsters, pink mocktails, photo sessions and chix nuggets all around. It was a cute party albeit a bit chaotic. Wow! So many people and kids! The place was packed. The lines for the drive through never got shorter and were nonstop. If you don't mind the excitement and deafening din, by all means come by for din din! We all know how good the food is at Chick-fil-A! But if you was some space and peace, you may want to try moooo-ving to one of their sister stores! read more

Chick-fil-A - There's a party going on - Fast Food Near Me - Richmond, Virginia

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Family trip so we decided to grab a sandwich for the road. Normally I'd park and go in, but today we picked the drive through. They have two lines so we were thinking it wouldn't be too bad. I was wrong. We arrived shortly after 11 am thinking it wouldn't be crowded. There was already a decent line. We ordered our sandwiches and fries and then waited and waited and waited. We inched forward and then waited a little longer. After 20 minutes we made it to the window. For fast food Chick-fil-a is good...a little too salty but that's what msg does to food. If they would solve the drive through, I bet they'd seriously grow their business. I can't imagine being on your lunch hour and spending 20 minutes in line. I think I'll stick to parking and walking in for future visits. read more

Chick-fil-A - Fast Food Near Me - Richmond, Virginia

I came here with my family to enjoy some food from here, and I was very disappointed because my son found a nail in his nuggets. Very very nasty to find a nail in your food. I won't be coming back here again. read more

I placed a curbside order today for 4 chicken strips, a large fry, small mango passion tea lemonade with light ice and a side salad. The food was brought to my car quickly which was a positive. Once I got home to eat any food, I pull out the fries and the container wasn't even full, it basically looked like a medium sized fry. I tasted my mango passion tea lemonade and there was no lemonade or mango and no ice. I called the restaurant to see if there was a way to get this resolved and the manager Jonah told me to either come up there to get it replaced or come again and mention the situation. I decided to go back tonight, so the situation was fresh in my mind and could get resolved now since I was hungry. I went back up to the location and went to the door since the drive-thru was very long. I was approached by an employee asking if I worked there and told her no and informed her of the situation. She sent a manager out and I was given a new large fry and a brownie and cookie to make up for the negative experience I just had. read more

Chick-fil-A - Large fry that's not large at all! - Fast Food Near Me - Richmond, Virginia

I've been here a dozen times and they've never gotten my order correct. One time, I drove home before I discovered they forgot to pack one of the sandwiches I ordered. Today, I dined in with my daughter for spirit night. They forgot both of our shakes. We told them right away. By the time we were done with our meal, our drinks finally came. Not appreciated. While it's nice they employ local kids, it'd be nicer if they would train them. Unorganized. read more

So a few months ago it was my first time eating at a Chick Fil A. And all I can say is that it was chicky good. Long story short I eat only halal (similar to kosher), when I found out that my dietary restrictions are met at most VA locations, I got super excited. I knew while visiting my sister in Richmond, I have to stop at a CFA. The experience was good. Actually I'm craving a spicy chicken burger right now. Starting out with the bun of the burger, it really makes it or breaks it if the bun is not good. And boy, it was good, buttery, soft, mellow kind of good. The chicken was cooked just right with the hint of spice. The fries were the prefect way to get this. Waffle fries have always been my weakness and these just made me stronger for my future waffle fries weakness. The employees were very patient and polite because it was my first time and I took my time and asked questions. The sauces that you can take on the side are a must with the fries. And lemonade to drink with your meal and there you go, you get the CFA experience. I will be back Richmond VA for some halal Spicy chicken burger. ~ read more

Chick-fil-A - Spicy chicken / fries - Fast Food Near Me - Richmond, Virginia

We came in to Chick-fil-A to watch lunch after long hours of driving. We enter and see that no one was in the line which meant i thought we would be served quick, we had to wait almost 2 mins for someone to take our order. We guy seemed like he didn't like his job given to his demeanor of how he spoke to us. read more

I really waited twenty minutes for the worst food I've ever seen out of a Chick-fil-A read more

Chick-fil-A - ows a person holding a box of food - Fast Food Near Me - Richmond, Virginia

I've been here a few times and none of my experiences has been good. Most have been ok, but I went here tonight to grab a sandwich and fries and it is actually comical how terribly it went. Got up to the line, ordered, paid, you know the drill. Get my bag, leave, about to dig in - and the sandwich is wrong with the fries no where to be found. I've worked multiple food service jobs and I know how mistakes can happen so easily, so I go back through the line and ask to have what I ordered originally. CFA member says yup, sends me back through the line and assures me that they've notified the window about the replacement. I'm already late because I had to go back through line to get a replacement, and I sit there waiting for 15 minutes before someone asks me to move up. I ask about the replacement and they have no idea what I'm talking about. Again, I politely explain, and move forward while I wait. I then waited almost a half hour until someone else came and asked me what I was waiting on. Seriously. An hour since I first ordered and still don't have the right order and it is literally a sandwich and fries. I explain again. They go in, and eventually come out with a sandwich. No fries. At this point I am so over it I just take the loss and leave. No, it doesn't end there. I now have food poisoning and feel terrible. I don't even know how it's possible to get food poisoning from a chicken sandwich. Y'all - please. Go to the other one. It's not worth the headache. read more

All chic filas take a long time everywhere so people that say that must never been to one's elsewhere. I have been to many out of state as well. It's a popular place because the food is good. There are a lot of teens who work at this one and I think they do a great job. There's a lot of pressure at this restaurant as it is always busy. I find them kind and helpful and I hope their bosses see how hard they work. I come here at least once a week and will continue to do so. read more

I recommend ordering via the app and come in from Staples/Stein mart side where there's curbside pickup to avoid getting stuck in the drive-thru line. read more

This Chick-fil-A is the worst one I have ever been to. I used the mobile order and they didn't put any of the sauces I asked for. I will not ever be stopping here again and I would not recommend for anyone to stop here while traveling or living in Richmond. read more

If I could give this place zero stars I would. I've given it time and time again and the same thing happens every time, they're slow as shit and the food isn't even that great. 10/10 do not recommend this location read more

Horrible staff, the lines take 30-1 hour to get food and the sauce packets cost like 1$ for each packet

I just had the most wonderful interaction this evening at the drive through. It was so small but the gentleman in the window was so genuine and polite it really just made my day. I didn't catch his name but he was a young man with short curly blonde hair and he was just wonderful to interact with. Good on you for keeping such a wonderful demeanor despite it being the middle of dinner rush. Your genuine smile and polite bit of small talk brightened my evening. Food looks delicious as always. read more

I decided to go t Chic-Fil-A in support of their Values and Free Speech for this Country. It was more than packed with Folks who were in support of Chic-Fil-A today. Someone was holding the doors open and 7 Registers were going NON STOP with lines out to the Parking Lot! It did not take long to place my order as those young Men and Women are very proficient at the Cash Registers. Once I placed my order, it took all of about 7 min. to wait as I had many ahead of me, however I did not mind as I enjoyed seeing more and more people coming into this GREAT Restaurant. I had the Chipotle Chicken Sandwich and it was great with the Fries and Coke. When I went to pick up several condiments, the lady was very apologetic that they were not in perfect order. I told her not to worry as the ONLY thing out of Order are the people who are trying to destroy and tear down this Restaurant because of Chick-Fil-A Christian Values in which they hold.... You have my business Chick-Fil-A along with the other Fast Food Restaurants who are also showing their support in your Values.... :-))) read more

The food is fine and so is the service but it's absolutely ridiculous they can't have one person to help prevent people block traffic.

janae was a sweetheart they had an extra strawberry lemonade and she gave it to us, we went twice today, 7 hours apart, she was still working with a smile on her face, and polite read more

They gave us the whole wrong order and didn't even bother to read the bag to see what car we were driving. The food was great except the diet coke with a hole in the cup. They cheerfully gave us the wrong order. Very fooling. read more

Standing in line forever. One cashier, lots of empty, dirty tables. We usually avoid this particular location. We have the grandkids and we're hoping for better results most CFAs can handle the volume - this one never can. What a mess. Employee just dropped a cup on the floor and put it back with the others. There is definitely a management issue/lack of training all around. I feel bad for those working here. read more

Slowest drive thru ever!! Also- 2 of their employees were using inappropriate language while working the drive thru.

I loooove Chick-fil-A's drive through situation. I have often wondered why in the world they do it the way they do, but by golly it is efficient! They get you in and out of there with the quickness. My order is always perfect, the food is always hot, and everyone is always friendly. Now that I have the Chick-Fil-A app, I am racking up those points and getting my rewards. Couldn't love it more! read more

We've been going to this location since it opened. They done a great job dealing with the Covid . . . .until now. I'm beginning to wonder if they are under new ownership. The lines have been very slow lately. Today, though, was a real headscratcher. There were not a whole lot of cars in the drive thru. When it was our turn to receive our order (we had already waited five minutes-not bad at this point) a young lady came to our window and asked if we could park in the curbside pickup area, it would be another five minutes. I asked her why and she said she didn't know. What did we order? A three piece chicken tender, a grilled chicken sandwich, fries and chocolate shake. Thats it. After waiting almost 10 minutes at the curbside, they brought us our dinner, except no milkshake. "They didn't give it to you already?" "No." Almost five minutes later we got the shake. Everyone behind us and then some got our order before we did. No one explained why we forced to wait so long. If we had ordered a huge dinner I would have understood, but it was completely ridiculous and uncalled for to move us to the curbside area. Food, was good as always, but I think I'll stop frequenting this location for a while til they get it together. read more

The service and the food continues to worsen here at this Chick-fil-a. I typically bring my kids to this restaurant at least twice a week for lunch and once for dinner, but our visitations are on a decline. We are limiting our support and visits to this location based on the numerous concerns that I've personally shared with manager. Each week there's something new and different that's disappointing. Last week we didn't have any condiments for the 2 kids nuggets, nor any of the sides for the 2 salads. These items were not noticed until we arrived at home after a long day of work. On today 90% of my salad was lettuce, with a small portion of the other items for Cobb Salads and 3 little strips of chicken. I don't encourage anyone to go to Pump Road chick fil a. read more

I use to love the service at the location but recently it's been subpar. I went twice recently and both times they took my order for tortilla soup, I paid, and then they didn't have it. Their reasoning: "we don't make it this late" when I've ordered at 5:30pm. This past time they didn't even refund. They gave me have a chicken sandwich but still charged me the full amount for a large chicken soup. I just feel like they use to be a lot more accommodating and not rushing to get you out of there. read more

I visit this location several times per month but will never return after today. My past couple of visits have been horrible. My most recent visit was the last straw. I ordered a grilled club meal & decided to check my meal before driving off as they have a really bad habit of charging you for a club but leaving off the bacon. Just as I suspected.. NO BACON. I told the drive thru attendant & their solution was to give me a side of bacon in a container....ok fine. Opened the container and the bacon was ice cold, swimming in a pool of grease! I went in an requested a refund. No apology from the cashier or the manager who stood behind her counting money & cowardly asking what happened as I was leaving instead of apologizing herself. I will definitely take my money to a different location. read more

So food is good but the new order takers in the drive thru really have an attitude. Like I get it's hot and I'm trying to be nice but good lawd....if you don't like the job then find another job. read more

My friend thought it was just my bad luck always having issues with this chick-fil-a until she went and also had her order messed up. I've started going out of my way to zaxbys now because I am always so frustrated with the service and food quality/quantity here. From my order being wrong , not getting sauces , getting only half a container of fries, getting a cup full of ice and two sips of soda , not getting every item I ordered. I can go on and on. Management really needs to step it up, this chick-fil-a is a disaster read more

Chick-fil-A - ows a hand holding a box of fries - Fast Food Near Me - Richmond, Virginia

Still one of those best fast food ever, however they were seemingly panicked when rush hour come. Missing items from our orders are very common. Alway check before leaving read more

When will Chick-fil-A figure out that this location is sever under performer on the service side and does not represent its values? The staff is lethargic, rude and does not care for their customers the way other Chick-fil-A restaurants do. The morning crew is particularly bad. Despite a supposed management change, nothing gets better. read more

I love Chick-fil-A and frequent this location due to its proximity. Many Chick-fil-A's will take about 5-10 mins to get your food whether it's drive thru or dine in. However, this location is so incredibly inconsistent with its service. Sometimes I go in and my order is out before I leave the register. However, more often than not, I'm waiting 15-20+ mins - many times during slower times of the day. Latest incident was I came in at 10am, no one else ordered ahead of me inside, and it took 15 mins. It would've been quicker for me to walk through the drive thru and get my food. Quality of food is pretty consistent with other Chick-fil-A's. Staff is usually friendly, which is nice. But come on Chick-fil-A, whatever system this location has in place for dine-in is terrible and needs to change. No other Chick-fil-A has such a flawed dine-in experience read more

7 cars came after me and got their order before me. Have been sitting here trapped in line for 45 minutes so far with no way to exit. Will follow up in later stages of my captivity... read more

Always a little busy but they sure do get the crowd through fast and the food and service are always impeccable! Bravo read more

First time at chick-fila-A and must say my experience was great ! Right from staff to food everything was just great ! So got the spicy delux chicken burger meal ($7.85) ! It comes with drink of your choice and fries !! I was surprised when the host comes and serves you at the table , this is really surprising for a fast food to do something like this (keep it up guys ) and a senior staff keeps walking by and asking every table if they are doing ok !! I mean Barely any fast food do this ! Food , prices and service is wonderful ! read more

Chick-fil-A - Spicy delux chicken meal - Fast Food Near Me - Richmond, Virginia

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To start I Love Chik Fil A, but tonight was not a good experience. First with Lane 2 Light fully lit OPEN, no one was working the lane (shift change?) For a least 5 if not 10 minutes, I couldn't tell for sure that no one was working the lane until I got half out of the car. When I finally got my food, then had to wait several more minutes in line behind other cars being overly demanding, poor kid made at least 3 trips to the window for napkins, straws whatever... I came home and found this for my medium drink (and NO I didn't drink any of it). read more

Chick-fil-A - What the heck CFA, I expect way better from you. - Fast Food Near Me - Richmond, Virginia

Came through at 4 o'clock on a Saturday-spent about 10 minutes in the drive-through should've just came inside-then they weren't even that friendly either read more