I had $0.90+ change from my order and told my server (drive thru) to keep the change and she (Scarlet) said she could not accept it. Scarlet said her manager, Buddy, would not approve and that she did not want to do anything that might get him in trouble because he was the best manager she's ever worked for. I thought it worth mentioning in a review - highlighting some of the 'behind the scene' good work. read more

First things first, it has to be a really good place to earn a 5-star review. This Arby's absolutely deserves it. It is hands down the cleanest fast-food restaurant and restrooms my wife and I have ever been in. Yes, even cleaner than Chick-fil-A, and the food is better too. We make it a point to stop here whenever we're heading south or on our way back home. Every single meal we've ordered has been fresh, hot, and consistently good. On this trip, my wife had the turkey club sandwich with curly fries. I ordered one of the new Meat & 3 meals, the fried chicken sandwich, which came with small fries, a cheese stick, and a peach cobbler roll-up. Everything was excellent. We dined in, and like most times we're here a manager walked around checking on guests and making sure everything was good. We were talking about how much we enjoy stopping at this location because of the food quality and how clean the restaurant is. I mentioned I had been talking with the gentleman at the table next to us who was eating the chicken vegetable soup, he said it was very good and had plenty of chicken in it. The manager asked if we had tried the zucchini bread. We hadn't, so he left and came back with a muffin for us to try , it was very good. The new peach cobbler roll-up is excellent, and I really hope it doesn't get discontinued. They used to have a caramel cookie that was the best and unfortunately they stopped selling it. Overall, this Arby's sets the standard for fast food. We'll keep stopping here every chance we get. read more

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Honestly one of the things I missed most about Virginia while I was travelling for work was an arbys I trusted. Whenever mom and I stop here for lunch, it's always hit, delicious, and the service is great. I love the kitchy statues randomly throughout the place as well as hanging from the ceiling read more

Bathrooms dirty paper all over the. Floor. Trash containers over flowing. No where to put your trey full of trash. Be one thing if it was busy but it's not. Less the 5 folks dining in. Sad as I always liked this place. read more

Food, as usual, is delicious and fresh. Ice cream shakes fantastic. But...especially commendable was the service we got today from someone who may have been the manager. I wish I'd asked him is he was. We came in as a family group with very complicated order. He showed patience and great efficiency in handling the order and all with welcoming smile on his face. He even checked with us during the meal to see if we were satisfied. I can't recall the last time we had such good, caring service. So appreciate him. read more

Food was delicious. I ordered a ruban and curly fries. Service was awesome . This is like no other Arby's I've ever been to. When in the area I'll definitely be back . read more

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Really, really great experience here! Luis was so helpful and gracious! The mozzarella sticks were hot and exactly like you would hope for! Luis recommended the boneless buffalo wings-and they were terrific! As good as you would get at a sit down restaurant! My husband had the fish sticks, and he loved them! They have a fancy area for milkshakes here-were too full from the food today- But will definitely plan to have a milkshake next time! read more

This is a really nice Arby's... Visually. So I'll start by saying you forgot my $3.49 cent curly fries, what a joke on that price in and of itself. Shrinkflation much? It was an online order so the manager "Sean" literally sealed the bag shut as to give me affirmation that the order is complete. It was two sandwiches and fries brother get a grip on it. There's is so much structurally wrong with staffing at this place. Not understaffed, just no communication amongst the employees. They don't have a game plan on day to day operations. read more

This is the fanciest Arby's that I have ever stepped foot in. It is reminiscent of an Alaskan lodge, so my visit here is as close to a vacation that I'm going to get in the time of Covid. I was pleased to see that their menu is expansive with plenty of healthy options and even a decent selection of vegetarian options! Their broccoli is so good - even better than what I've had at a lot of full service restaurants. From classic roast beef to rotisserie chicken to a burrito bowl to a veggie plate - this Arby's truly has something for everyone and the prices are reasonable too. Our cashier Flo is a customer service superstar! She was pleasant, friendly, and brought our food directly to our table. All of the employees were properly wearing PPE including masks. Next time I'm in the Short Pump area, I'll be visiting here again. Can't ask for better service or a wider variety of healthier food at such a decent price point. read more

Stopped by on my way to visit someone at the Hyatt in Short Pump. I'd heard a lot about this location over the years. Saw signs for the Chipotle-esque barbacoa menu items, but went with my go-to Arby's RVA selection of rotisserie chicken, veggies and zucchini bread. Staff were prompt and courteous when I entered. Location was super clean with signs on every other table indicating social distancing standards. Food was fresh, delicious and filling! read more

Arby's - Quick dinner. Rotisserie chicken, sweet potato, broccoli and zucchini bread. - Fast Food Near Me - Glen Allen, Virginia

Food is always decent but I doubt we are ever going back again. Prices are now ridiculous. I bought my wife a quarter white chicken with one side - crinkle fries and a medium soda. Cost $16 and some change. Inflation or not - that's ridiculous read more

Arby's - Arby's quarter white with one side (crinkle fries) and soda $16 & some change. - Fast Food Near Me - Glen Allen, Virginia

Our group of 4 was really hungry. We opened the door, wondering how we ended up in this Alpine retreat (seriously, the decor gets all the stars). The guy taking our order was super friendly, as was the guy bringing it to our fuschia-chaired Valhalla banquet table. I should have known better than to order a Chipotle salad w/guac at a fast food sandwich place. It arrived looking like hot brown. (What's a hot brown?) No signs of green. We were also missing an order of curly fries. When I asked about the $2.49 guacamole, the guy in a very sincere and friendly manner told me that they ran out. He needed to be told that since I was charged, either refund me or give me a $2.49 guac equivalent. A lady confirmed they ran out and she could give me avocado instead. She proceeded to pop a sad looking tiny avo half from shrink wrap into a cup. We exchanged glances and she popped another in after it. Everyone's food was dry, tasted like a sad shadow of its former self and like it had been out all day. The nicest--never has issues with food when we're out and gives all praise to hard working food preparers--person in our group couldn't drink the iced tea. Come for the decor. Not for the food or drink. read more

This Arby's is consistently clean and the service is friendly. I normally don't review fast food but felt the need to give props to this location. I know if I use their restroom, it will be clean. Their staff is always cleaning tables, wiping down the glass doors, cleaning counters and greeting people upon arrival. The decor feels like I'm on a glamping trip out west. It's very comfortable and well kept. The food is typical Arby's food but somehow, it tastes better at this location. Keep up the great work! read more

I really don't even consider Arby's to be fast food. The service and quality of food far surpasses even some it down restaurants that I've been to. Most recently, I hit this Arby's up on a night that I really didn't feel like figuring out dinner. I ordered the whole chicken meal with four sides for my family. Their rotisserie chickens are so good, they just hit different. I was thrilled to see spiced apples on the menu, so I chose those plus macaroni and cheese, lima beans, and broccoli as our sides. My favorites were the broccoli and spiced apples. So good! I love that you can get a hearty, healthy meal for the whole family in a drive thru for $24.99. Amen to that! read more

They have downgraded the chicken sandwich from a breast piece to a very thin processed chicken patty. Same high price, tho. They should change the picture of the sandwich in the menu to match what you will actually be given for your purchase. Clerk was very friendly and efficient. Fries were good. read more

Yesterday, I ordered a Rueben sandwich. I ordered inside, Buddy was the cashier. Buddy also packed my bag to go, so I thought it would be correct. I checked the bag, at the bottom was a sandwich wrapped in white paper (how they usually come). When I got home, I opened the wrapper and got a dry, disgusting Turkey, cheese, bacon sandwich- Not a Rueben! I was so disappointed. It was St. Patrick's Day and I had been craving a Rueben all day. So frustrating! Very irritated! read more

Service is normally good there but this time it was not AT ALL. There was an asian man taking our order and was very rude. As well as saying the icecream machine was broken as an excuse because i came an hour before they closed. Then he gave us our bag and didn't say anything the whole time we were there. Was confused if i was getting something els. Overall terrible service from this individual! read more

I ususally don't review fast food restaurants but this Arby's is like no other one that I've ever seen. First off, it's huge! And its architecture and decor is that of a ski lodge. To add to that, they have a separate Coolblue Smoothies stand and a Barbacoa burrito/ taco stand. The Coolblue Smoothies and everything at the Barbacoa stand is amazing. Definitely an added bonus to the great food that Arby's already has. There is always a minimal wait of 5 minutes to receive your food. But that's expected for any place that serves made to order food. As a result, the quality is great. But on the flipside, if there's a long line, it might be a little more than 5 minutes until you get your food. read more

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Best Arby's around!!! It's the only Arby's I will go to!! Not just because it's the only one in the Short Pump area- it's because the quality is great and the staff is outstanding! I am able to find what I crave there, read more

We had the "pleasure" of being waited on by Tommy. He didn't greet us. He didn't smile. He didn't thank us nor anyone else for their order. I have him my order and he looked at me like a deer in headlights. To management, please teach your staff whether new or current how to greet and thank customers. More importantly, make sure your staff knows the menu items and sizes. The service here continuously decreases. I wouldn't recommend unless you just have to have Arby's. read more

Arby's - Brunswick stew and roast beef slider. - Fast Food Near Me - Glen Allen, Virginia

Sad. Simply sad. Despite my better judgement I went with the carnitas burrito bowl. Only a few tablespoons of meat rice or beans. Was just not good. Third of what chipotle serves for much more money. Also, carnitas are a citrus braised pork. Not crappy leftover smoked pork. Never again. Only eat here once a year and the last three trips have been horrible second chances are fine. But thirds are too much read more

When I went in to order. I noticed that the guy and young lady that was preparing the food did not have gloves on. So I left without ordering. You would think in these times it would be mandatory. read more

What is this a ski lodge? This beats the one by my house! The food quality is always great and decor is top notch. Def check this place out! read more

Best location I've been to. Period. I have one that's in walking distance to my house on Patterson and I make the drive just to come to this one. First class service. read more

My nieces and nephew call this the "Super Arby's". When you go in, you can certainly see why. This is their favorite place to eat. Along with the usual Arby's fare, they also have plenty of things grown-ups like to eat as well, including a Barbacoa tortilla bar, roasted chicken and all sorts of wonderful sides. You can have a regular meal and not feel like you settled for fast food. The decor is more like a NW hunting lodge, complete with a big totem pole inside. The have free wifi, too. read more

It is unfortunate that the Arby's at this location gives all of them a bad name. We were greeted by a young man at the car window assuring us that what we were ordering is what we would get. He lied when he said that Arby's has salads with a variety of individual requests. All of the salads are prepared and are boxed ready to sell. No changes are made. I believe that is the best way to present them and sell them. It is important to be honest with customers and tell us that information. If a change cannot be made then the customer can order a different item from the menu. This Arby's sells prepared salads, boxed and sent early each morning. read more

Order was wrong. Asked twice if the Arby's sauce was in the bag - it wasn't. Only thing they got right was we said make sure the curly fries are hot and they were. Also an over abundance of ketchup. read more

Great food. Best Arby,s I was ever visited Would have rated a 5 if they had less booths and more tables. We had all adults in our group. We were very uncomfortable. read more

Best Arby's I've ever seen in my life. It's the Taj-Mahal of Fast Food joynts. Great service, great food, great atmosphere, great WiFi, great TV, etc. Off the hook. I come here everytime I visit Short Pump...which is 3 times a year. read more

Arby's - Fast Food Near Me - Glen Allen, Virginia

I call this one Super Arby's. It legitimately looks like a log cabin and it's got this giant dining room with a massive stone fireplace its center. There's this one long table in the middle of the room that I dream of holding board meetings at. The food? It's Arby's, and everything tastes amazing with enough Arby's sauce. But at Super Arby's, you can buy other foods (burritos, smoothies, and more) at the adjacent counters. This 5 star review is for the incomparable decor and atmosphere. Why can't all Arby's double as conference rooms? read more

This is an Arby's on steroids. You can get a turkey dinner, roast beef sandwiches or a burrito. It's got a huge dining room with beams and a big stone fireplace. This is not your dad's Arby's. read more

Arby's - Fast Food Near Me - Glen Allen, Virginia

Wow! This is an Arby's??? Not where I come from...but, I'll take it. I don't normally leave feedback for fast food joints but this one is above and beyond fast food and it surpasses ANY and ALL Arby's I've ever been too. You walk in and have a choice of regular Arby's fare or can opt for burritos or shakes. We ordered from each area of the restaurant and while the roast beef sandwich w/cheese was lacking in the cheese department, they did remedy the situation when brought to their attention. The burrito was excellent and you could taste the freshness! The shakes were thick & delicious! read more

Okay, again I have opted for the other dish, not the one the place is known for, but one of the other offerings--the turkey burger. (Read my review of Nelly's Grill to see what I'm talking about.) Is it so much to ask for everything on the menu to taste good? I feel like I choose secondary items without realizing it, until I'm eating it. The turkey burger looked good on the menu, offering a great selection of toppings, from jalapenos to secret sauce. Extra cost for cheese and for bacon, so I got neither. After I ordered, the guy at the window asked me to pull up and wait 3 minutes because everything is "made to order." I get my burger, drive back to work and get to my desk to unwrap it. First, it's so messily put together, I have to re-stack it. Fine, whatever, could be my erratic driving. Then I bite into it and, well, what exactly is made to order? The turkey burger is so obviously from the freezer, its gross. Not soft, juicy, or anything you want meat to be. I know frozen patties are the name of the game in fast food, but at least McDonalds, Wendy's, and Burger King all know how to hide it a little better. I'm a toppings girl, which is what saved my lunch. Obviously, I guess I will eat close to cardboard if there's lettuce, tomato, onion, pickles, secret sauce and mustard on top. I, again, find myself wishing I had gotten the roast beef. I saw signs they use grass fed cows and I didn't even get beef! I guess I need to go back... read more

I have been going to Arby's since 1996 when I moved to Richmond. There are several locations including West Broad, Short Pump and Patterson Ave. that are all owned by the same owner. For years, these places were awesome! I couldn't say enough good things about these restaurants. Now, however, things have gone downhill. Way downhill. The food is inconsistent. Sometimes bordering on nasty. I just ate there today and literally threw out my meal. I believe this is the last time I will go there. It upsets me because I loved getting their roasted chicken with healthy sides. Unfortunately, all good things come to end. read more

This is my favorite Arby's location in the area. The dining area has a nice ambience (Yes Arby's). The ski lodge decor is cool! There's a burrito and dessert station at this location as well. The employees are polite. Service is usually fast. I don't eat Arby's often but this location definitely lures me in from time to time (while shopping at Short Pump Mall). There's plenty of parking surrounding the restaurant. This Arby's is a good choice if you want a different fast food ambience. read more

This location is super nice and the inside reminds me of Texas with the high ceiling and the fireplace. I came for the classic roast beef sandwich with lettuce, tomato and onions. The curly fries are awesome and I love that Diet Dr. Pepper is available as a fountain drink. The service is always friendly and fast which will keep me coming back. read more

Don't go through the drive-thru. I'm never satisfied at this location. They don't even deserve one star. The drive-thru team always makes me wait at least 20 minutes and my food is always cold. The awesome part about waiting that long is that there isn't even one car in front of you, so what are they doing for 20 minutes when you receive cold food? When you complain they don't do anything. Today I was so upset that I demanded new food and a refund and they wouldn't even refund the entire amount. I try to eat here every 6 months in hopes that they get better, but no. I'm better off going to the burger king across the street that never has their menu in stock. read more

Arby's in Short Pump is pretty bomb for a fast food joint. The location is extremely clean, and the staff must go through the same training as the Chick Fil A folks across broad, because everything you need is their pleasure. I always get the same thing at every Arby's, roast beef sandwich with curly fries. The roast beef was stacked on high, and the curly fries were good. You do have to upgrade, unfortunately, to a medium or large to get enough fries, if you want a lot. You do get a really big drink with the upgrade though. read more

I love the food... But every time I come, they don't give me a lid for my shake? Really?! That's pretty cheap. I could understand if I came inside (maybe), but when I come through the drive through its VERY annoying. Other than that... it's your typical fast food experience. OH, and they are a little slow. read more

Drive thru experience was terrible. The customer service was so bad. The gentleman was rude, also seemed very rushed to get me in & out. I understand that I'm in a "fast food" setting but with only a 30 minute lunch break this is convenient for me. I also work in a retail setting (much different than fast food) but if I am paying $13 for a meal I would like for my drink order to be correct & my sandwich not thrown in a box. My cheese wasn't even on the sandwich. Extremely disappointed. These employes should be more concerned with pleasing their customers, which is typically the responsibility of the management. I doubt they will even acknowledge this post. It's a damn shame because I've always been extremely satisfied with any Arby's location until this experience. read more