Amazing service very helpful and understanding. Had a gift card sent from corporate and they helped with it. read more

I had a disappointing experience here. I accidentally went into the mobile order line when I actually had a carryout order. As soon as I got to the window, I apologized for the mistake because it was an honest misunderstanding. What bothered me was the way I was treated afterward. Isaiah, the co-owner's son, rolled his eyes and said to the employee helping me, "Why should we get it? They should get down and get it themselves." He then rolled his eyes again. The attitude and comment felt unnecessary, especially since I had already apologized for the mistake. I do want to give credit where it's due. The other employee who was helping me was actually very kind and professional. Tho I didn't get her name. (She had braids) She told me it was okay and that mistakes happen, which helped lighten the mood. She even called Isaiah out for being disrespectful, which I appreciated. That employee handled the situation much better and showed the level of customer service I would expect. Everyone makes simple mistakes, and I don't think customers should be made to feel embarrassed or disrespected over an honest misunderstanding. If the owner sees this review, I hope they have a conversation with their son about treating customers with a little more patience and respect. The kindness of the employee who helped me prevented the experience from being even worse, but Isaiah's behavior left a negative impression and unfortunately affected my overall experience. And I will NOT be coming here again, due to ISAIAH. read more

Finally tried the MOBILE THRU at this chick fil a. I gotta say, it wasn't great. I placed my order then left to the location to get it fast... or so I thought. I get there - There were about 5 cars in drive thru & about 3 cars in my line MOBILE THRU. When it was my turn (about 4 minutes in), they asked me to park in their VIP section to the right side. I waited about 15 minutes there to get my food where I repeatedly saw cars in regula le drive thru get their food. I counted about 10 cars after I parked and it made me regret the MOBILE THRU option. Next time, I'll just go through regular drive thru. The food itself and the workers there are great! No complaints there, just that wait was horrible. Also, there is construction happening on the Main Street so getting on the freeway a horrible wait too! Not cool but that's not their fault, just keep that in mind when you go to this location as of 6/2025. read more

Chick-fil-A - Mobile app - Fast Food Near Me - San Bernardino, California

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Family member has Celiac disease which has to consume gluten free foods. Ordered the grilled chicken nuggets. When we received the food we tested it with our machine and they contained gluten....... DO NOT TRUST THEIR FOOD!!!!! read more

Chick Fil A is a brand that is well- known for its politeness, efficiency and commitment to exceptional customer service, but not at this location! Apparently, no one clued in the employees at this newer location that customer service is supposed to be part of the brand culture. The workers here - including their leads - have no problem being rude to customers. The Yelp two-star rating does not surprise me. They overcharged me in the drive-thru and made me wait to the side for about 15 minutes while they fixed the error they made and then returned my money with no explanation or apology, not even from the supervisor. I had 30 minutes for lunch that day and I spent half of it waiting. Cold food, rude employees and overcharges are the culture here. Don't go there unless you enjoy being treated rudely. It is definitely NOT their pleasure to serve anyone. read more

Woohoo!!! A Chick-fil-A in San Bernardino!!! My first visit was excellent. All of the food I ordered was fresh. The chicken sandwich and spicy chicken sandwich were spot on. The waffle fries were nice and fresh. The iced tea was refreshing. Definitely a good first impression and I will return. The drive thru has two lines. The inside dining area is nice and clean. There is also a big parking lot. If you have not been to a Chick-Fil-A, they offer delicious chicken meals. Chicken sandwiches, nuggets, chicken strips, salads, macaroni, and desserts. I will update my review if needed. read more

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Nevaeh has great amazing work ethics she is an amazing employee.. very patient and great communication skills. She helped me with my child that deals with food sensitivity and it nice to come across people like her that love what she does people like her woth be a great fit to any company ... read more

I ordered some breakfast food and it turned out to be dry and overcooked. I was offered free food for the mistake, but I don't trust them after this. The service was okay. I entered the wrong drive through line and was laughed at. That was my fault, but still. Overall ambience is good. Be mindful of what you order. Could be good, or really bad. read more

If you're closes early please close your lines. Got there almost 15 mins before closing waited behind someone with a massive order. Just to get to the window at 12 on the dot to be told their closed. Idk if that's staff not thinking. But I could've spent my time a lot better and went somewhere that could serve me. read more

BEST Chick-fil-A!!!! The staff goes over and beyond to make sure food is fresh,hot and high quality. There is plenty of parking, conveniently located near 215 freeway and shopping centers. The inside of the restaurant is always clean and we noticed staff taking extra time to sanitize the play area. The extra detail to cleanliness and service goes a long way and im soo happy for this team. The bar has been set very high and I recommend this location for all families. Side note: The location promotes unity within the community hosting activities and events and for all ages. Some activities include Movie night, arts & craft etc. read more

10 minutes for 2 large unsweet teas.... Employees would rather chat it up at the drive-thru window about McDonald's then ask what I ordered and as you can see from the picture I was the first in line read more

Chick-fil-A - 2 employees chatting it up - Fast Food Near Me - San Bernardino, California

Came here earlier tonight, my cousin ordered in the mobile app and manager Raven was completely unhelpful in handling an issue we had with our online order. Don't even bother ordering online, managers can only help if you order in store. Chick-fil-A food is all the same but do NOT come to this location. read more

Horrible customer service. First and last time at this location. Pulled up for the drive through, only to discover there is another entrance. Pulled out of the parking lot into the drive through entrance. After waiting in line, was informed that it was a mobile order only line. Like the entrance, there weren't lit signs indicating such. Was told I had to go through the line, then back around in order to place an order, after already waiting 20 minutes. Management and employees were rude, lacking any professional communication or customer service skills. read more

By far the worst location around! Don't even bother with mobile order you'll get stuck in a line of cars. The worker had to walk down to ten cars and brought me my food. Guess what I had to wait to get out for about 15 minutes with my food just here getting cold. This isn't the first time but definitely my last time read more

Food comes out hot and is always consistent. The restaurant is clean and the drive thru is fast and efficient.

Really tried to give this location the benefit of the doubt and even a year later, their customer service is horrible. I have worked in retail and fast food for years so I truly understand matching customers energy when they are rude and obnoxious but why treat nice customers like trash?!?! I pulled into the drive thru and said hi to the worker and she said "pull forward, what do you want to eat". Then throughout my time ordering she's cutting me off. I stayed nice and told her to have a good day and she looked at me and walked away. I realized that they forgot my sauce so I went inside and at least 5 employees see me try to ask for them and all continue to walk past me. And I wasn't even rude. I said please and thank you and there was no interaction from them. No one's asking you to have a full on conversation with customers, just a hello would be nice. read more

I placed a mobile order Saturday evening for a Spicy Deluxe Meal, I asked for no pickles, no tomatoes, and no lettuce. I got my sandwich and as I was biting into it I tasted pickles, I opened up the sandwich and there were 2 pickles in my sandwich. I took off the pickles and there was a hair underneath the pickles. Double homicide. I was just disappointed because I really wanted to eat my Spicy Deluxe. Be careful!! I still gave stars because the drive thru employee had good customer service! read more

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This location is not it. 2nd time is the charm and I'm done. Went to give them another chance and ordered a grilled chicken club. Was very specific that all I wanted verbatim was chicken, cheese, and the bacon. No tomato or lettuce. And they managed to yet again screw up. Times I go there and there's nothing but kids goofing and just talking in the drive thru. Almost $20 for a meal that delivers cold waffle fries and incorrect items. read more

Chick-fil-A - Fast Food Near Me - San Bernardino, California

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Food is fine, employees aren't attentive, they always forget a food item or my sauce. Near by chick fil a are better customer service wise

Yessss excellent my food and the customer service!! I will give them 10 stars! And I would eat here often read more

Worker named Amy was rude and dismissive. Was not a pleasure at all. She let me drive off then yelled and asked if I was done ordering.

It's crazy how we're hiring kids to be managers and to take them as professionals and they can't complete simple tasks. Apply simple manners. Understand the importance of customer service and work ethic. Display disrespect as a habit. My order was missing 6 nuggets. Another time my chic minis were made with the most disgusting over battered bread. Kids today, it's a shame. Good thing the inside looks nice. That's about it. read more

Update: I gave them a try again since it has been my pregnancy craving. They got my order wrong AGAIN. When we took it back they said they are no longer serving breakfast. We were just there. Now I remember why I would take the longer trip to the one in Rialto. read more

I love Chick-fil-A but this location is not it. The workers are not nice as you're use to. No matter if you place your order online and the drive thru is empty you will be there waiting at least 10 min. But the worse is when you order for delivery, I've ordered 3 times and never receive ANY sauces no matter how many notes and special requests I add. A Chick-fil-A sandwich without the sauce literally taste the same as a dry gas station sandwich sadly. If I'm paying $30+ for ONE combo I should at least expect to get ketchup read more

The workers are extremely lazy and stingy. I ordered a chicken sandwich with no tomato and I received tomato. I ordered multiple chick fil a sauces and only received 2 along with a honey bbq packet. And the fries were only filled up halfway read more

The food was great, however my issue is the cashier. Name tag said Amy but name on receipt said Alexis. So while my husband and I went up to order, she was filling drinks and everything which was fine. As soon as she said hi, we said hi back but then she says you came up to me before I was ready. Instead of saying hi can you hold on a minute she like blamed us for trying to order. I just felt it was unnecessary comment and as someone who struggles with anxiety it just rubbed me the wrong way. read more

All the staff horseplay and even the managers too. They messed up my breakfast order this morning. All the staff except the DT cashier were having social hour, meanwhile my meal was burnt and incorrect. Never coming back read more

My partner and I are both emts and we had a long call, so we decided to grab a bite to eat there, as to most places we go to they offer a first responders discount without us asking, and we did NOT receive one, in which we don't go around begging for but it is definitely appreciated to receive especially after a long 12-16 hour shift,the girl that had took our order was rude towards us and the energy was negative on her end, I thought chic fil a had high standards on their customer service? Food was decent at most but definitely will not be back due to the lack of customer service and first responder appreciation read more

I spend $90 on food and can't even check to make sure all my stuff is in there! Just a fair warning stop and hold up the whole line to make sure everything you paid for is in your bag before you get home! SMH ‍ read more

Horrible customer service drive-through people are just talking to each other and not worried about driving in customers

I pulled in the drive thru at 10:28 and this young girl with her hair braided was taking an order by the time she was finished she told me breakfast was over. I raced over to make it before 10:30 just to still be denied breakfast ruined my whole morning this should be fixed. Especially since i was in the drive thru by 10:28 read more

The worst service experience I've had at a Chick-fil-A. We waited so long for our food without there being a line. Staff were also very rude while we were waiting for our food. read more

Went there today and ordered a grilled chicken sandwich combo. What I got was a combo minus the sandwich. So ridiculous. Chick fil a has really gone downhill and no longer seems to care about their customers. read more

Amazing service. The place was clean & i received my food within minutes of ordering. Once we finished, we had a worker come & offer us refills & took our trays for us. I didn't catch her name but she was such a sweetheart. Will be coming back soon read more

Love that I finally got a chickfila closer to home. Service was fast& the place was super clean. Thanks !!!

I went here after a first visit, I was impressed with Jasmine who helped me with my order and then brought me the food at the table. She was friendly and upbeat couldn't ask for more read more

This is the dumbest Chick-Fil-A ever! I don't know if it's because they are new and trying to figure things out but they took forever!!! The signs to the drive thru are confusing they need to be moved to the right drive way and the kids taking orders need to know how to work the machines. Get it together!!! It took forever to get my food and they weren't even busy and I only got soup!! read more

This chick-fil-a is to amazing!! I work night shift at a near by hospital and breakfast doesn't always sounds the best after working all night. They have always made me lunch when I go in the morning after work. Makes my day every time! So happy they are willing to make my unusual morning order for me on my way home. They are always so kind and service is always fast too even with the extra wait for the special morning order. read more

Just go to the locations in Rancho Cucamonga, Ontario, or Riverside. Customer service at this location obviously isn't a priority.

Terrible customer service by an Ana B, very unprofessional laughing while taking my order, had attitude, having conversation with someone while I was ordering and kept asking me what each time I repeated my order, therefore having me repeat myself over and over and still got my order wrong. read more