It took 30 minutes for the employees to put a pre-made salad into a plastic bag and then they left it on a tray in the back counter for another 10 until they finally remembered to hand it out. This place is run by teenagers and there's no system or order definitely don't recommend coming here. Save your money and time. read more

this location is the worst i've been to.. the customer service sucks. From second i arrived in the drive thru I was annoyed.. the blonde boy with the horrible attitude has very poor customer service and didn't even take my order right so when i arrived at the window i had to correct it again. never coming back to this location again... There was no line here and now i know why, they suck read more

Love this new location! Everyone is so happy and ready to serve you. No one has messed up my order, the lines move very quickly, and the workers are very nice! Exactly the chick fil a quality everyone looks for! The location is perfect right next to the outlets so it is extremely convenient. Overall, I always have a great experience here! read more

Tough crowd as far as reviews goes. I'm sure there are some haters but most have valid points which management should learn from. Anyone that has to manage 160 entry level jobs ( kids) gets 5 stars from me though. No $ in the world would cause me to do that. I remember Chick-fil-a from 20 years ago when I used to travel to TX on business. Food is pretty good, service is very good. The one kink we had was we asked if there was a family special so we were told either 4 chicken sand, 4 spicy chicken sand or 4 fries. I told them I would take 1 of each instead of the list my wife had prepared for me. Well, there was nothing special about those specials, they were all at regular price. I could have ordered what I wanted at regular price. I'm sure you'll work out the kinks and much success to you. read more

This location has been open now for a month and a half. And every time I go they are always packed. Because they are still new we've used the mobile app each time we've ordered it and have never had a problem. Despite having large crowds and a busy drive-through, the employees are always so nice, friendly, and polite. We had the opportunity to speak to the manager on opening day and he was focused on getting everyone served and making sure people had what they wanted. We appreciate the service during this crazy time and with the heat, the staff has done a great job. The ability to remain calm and not overwhelmed during all this has been a challenge, but somehow they have done that. THANK YOU! read more

This place sucks, the staff is under trained and management is worse. Don't ever order your food to be delivered from these idiots. Not only is it gonna show up freezing cold, but there gonna forget your food items and sauces. And when you call you have your food items that are missing delivered. They tell you to come pick them up. Since I'm a paraplegic i find this the most disgusting performance of customer service ever. Fire everyone and start fresh with people who care about giving people good service and warm food since that is what we are paying for. read more

My review is solely for the delivery component of this Chick-fil-A, which is run by the faultless Tre. Can I just say, I've never been more satisfied in my entire life as the moment I sunk my teeth in the scrumptious plump nugs that I received. The moment I dunk them in some honey mustard sauce I was transported to pure ecstasy. I never liked fried chicken as much as the moment I was introduced to the glorious 30 count nug. read more

What a wonderful group of young employees. Truly excellent service!!! I love how fast the drive thru moves, and how efficiently get the delicious food out. read more

This is the best chick-fil-a i've ever been to. The owner and manager are both working hard during these Covid times to create a great space for the San Clemente locals to enjoy the best chicken in the world. Everyone that works there is always so kind and welcoming! read more

Stopped for a early breakfast and was blown away by the exterior of this new store. The service was amazing and I am pretty sure this was the biggest juiciest chicken sandwich I have ever had. The peach shake is a thing of beauty and the peaches are so big they hardly make it they the straw. Staff is off the hook nice and efficient. This is my new go to store. read more

Literally no one was wearing a mask... none of the staff... made me extremely uncomfortable. I understand covid is getting better but why tf wouldnt they wear one read more

Absolutely the worst location out there. We are locals and each time there's something wrong with our order. Either the food is cold, something is missing, or just completely wrong. We always give them a second chance because we know mistakes happen. Three times in a row now we've been given the wrong sandwiches. Normally we eat them and move on but today I decided to call and speak with the store lead. Darla (the lead) told me I had to bring the food back in order to get a refund because I could be lying and trying to get free food. I understand they are busy but I work in food service myself and that does not excuse wrong orders or rude attitudes. After today, we will go elsewhere anytime we want Chick-fil-A. No more second chances for this location. read more

I have no problems with the food. But the service was terrible not to mention the mask only covering their mouth not nose. Major attitude didn't even give me a receipt. So I don't know what I paid for. I received two shakes one large and a small . I didn't specify what size.. I was not happy. read more

The employees are rude and lazy. I have had several bad experiences here. Usually you get great service at Chick-fil-A. I'm disappointed because they are close to where I live but I won't be back read more

Good food but really annoyed at the wait which I can accept but to get home & realize they forgot the fries for both orders I wanted to scream. I called & they said I could come back & get them...but nothing for the major inconvenience. Too bad they wouldn't comp my order or offer anything! read more

We went there a couple times when they had the pick up ordering. since they have shut down pick up ordering via the app we will not return until they reinstate that feature. Food is Pretty good but not interested in home delivery or waiting in the drive thru. read more

This location only sells small ice creams which I've never seen at any other location. Had to buy 6 smalls instead of just ordering larges. Super dumb but I already waited in a super long line. read more

Mark was our dining room host, and was amazing. That's dining room, as in dining in the dining room. Thank you Chickfila for opening your doors and giving us another clean and consistent option in San Clemente. read more

This was the third time receiving a sub par meal at this chik-fil-a. Cold sandwich and floppy cold fries. So I finally decided to say something. What i was told was they they were sorry but next time the meal would be better. No offer to replace the meal or offer a refund. Every Chick-fil-a i have every been to, this would have been the very first response. Not, it will be better next time. This store SUCKS both in service and food. I will not be going back. read more

Great food!! The chicken nuggets from here just got voted best over all on the Dr. Oz show!

There was a man working, I believe his name was Stephen. He made me feel quite uncomfortable because he kept patronizing me. Chick-fil-A is known for their welcoming employees, but this man was far from welcoming. He derailed by entire experience. Even though the food was quite delicious. There was also an employee and I believe his name was Everett and he was very helpful and very nice. read more

This chick-fil-a location is the WORST possible one any person can go to. The employees, INCLUDING the managers, are unprofessional and take their jobs as a joke. They have their personal conversations when you're waiting for your food at the drive-thru window, the managers do not take concerns/ complaints seriously, and they ALWAYS mess up my order. I always order chick n minis and every single time they've either cheated me some of them or they give me the driest bread. Chick n minis are supposed to have honey butter, but obviously this location is unaware of that. I am SO disappointed. Yesterday I went to this location and I ordered a 10 count chick n minis with extra honey butter on the bread... they gave me NO honey butter and only 8 pieces... ARE YOU SERIOUS?! So I called the manager Gabe and he said "I don't know how to fix that" which is such an unprofessional and dumb thing for a manager to say.. and so I asked if they can give me new ones for the following day which is today. I show up and I open the bag today when I get home AND ALL THEY GAVE ME WAS CHICKEN?!! No bread, NOTHING! I understand you gave it to me for free, but seriously? I asked for chick n minis not just chicken. This location needs some serious review by corporate. It is a location that I will NEVER return to because it has just been so bad the past 6 times I've been. If I could give this chick-fil-a 0 stars, I would. I do not recommend anyone go to this location because they're unprofessional, get the orders wrong, and it's like high school in there (they take nothing serious). read more

My coworker and i ordered through the app and was called 1 hour later to be told the order was cancelled and the card was declined. But on my coworkers bank the purchase was pending. So i ordered again with my card.. Basically waited over 2 hrs for our Order. Why did it take 1 whole hour to call me and let me know you were cancelling the order??? So ridiculous i will not order from this location anymore. This isn't the first time there is an issue either. read more

Terrible service and the chicken is dry and tasteless....send some trainers to correct ASAP so we can return

This is the worst location I have ever been to. Can someone from corporate please step in? The food is never cooked properly, it's like the fryers are set on wrong temp. The orders are always wrong. They cannot manage the drive thru correctly. They also are unable to do curb side service correctly. I do not understand how the owner just allows this all to happen. Look at the Yelp. Feedback is horrible. read more

Really disappointing to come to this location compared to the Laguna Niguel one. I've come to this one numerous times and each time the food is below average... the chicken is over cooked. The buns are dry and hard. It's worth the drive to Laguna Niguel. read more

Poor bagging service from a mobile order carry out. After arriving & indicating I was there via the app, I never got notified that the food was ready. When I walked in to check on the food it was just sitting there. Consequently the food was cold. I informed a staff member of what happened. When I got home I noticed ketchup was not packed. I called and spoke to the manager who didn't seem like he knew how the mobile order system worked. This was during non peak ours as well so it wasn't busy. read more

My order keeps on getting wrong. On separate occasions they have forgotten sandwiches despite us having our order be read back to us.

Why are people waiting in long long lines to get this food. I ordered the original chicken sandwich. It comes with the dullest of hamburger bun, one thin pickle and that's it. The waffle fries were dull and certainly not cooked properly. All in all my husband and I said never eating here again. He had the nuggets which were dull boring and the same undercooked fries. And it's certainly not cheap to eat there. Don't get it. read more

This location had great service and im glad to give it a five star. The drive thru was very quick, as expected for chic fil a. The girl who took my order was very nice and cooperative to my big order. I think her name was Olivia. Every item I asked for, I received. Even the extra sauce and napkins. So overall my experience with them was amazing and ill definitely be going back for a second time :) read more

This Chick-fil-A has the best workers I have ever seen! They were nothing but nice to the customers and I will definitely be returning.

Literally a line out the door and only one cashier. The guy was doing his best and was very nice but the management of employees was terrible! Worst chic fila in Orange County. read more

My boyfriend lives ins an clemente and I personally love chick fil a. I go 2-3 times a week and have always had good service, but the first time I attended this chick fil a...what looked to be the owner was very rude to me and made me not want to come back. I had walked inside the restaurant to pick up a doordash order and was quickly spoken too rudely. He pointed me to the door and said "can I help u!?" in a rude way. If it weren't for doordash than I would not have gone back. I did not want to go back, I love chick fil a but I will never go to this chick fil a again. read more

this chick fil a had the best service and my spicy chicken sandwich was to die for i will definitely be coming back multiple times a week

We used the app for a delivery onto the base at Camp Pendleton. While the ability to deliver on base is wonderful especially for the families who have a father away serving our country I feel like this was particularly poor representation of your business. We ordered a salad, three kids meals and 10 nuggets. The charge was $50. We called within 15 minutes of ordering to cancel and were told "it's already on the way". 40 minutes later I called and was told "it's on the way" . When I explained how long it had been since we placed the order I was put on hold and then told " they will be leaving now" . 30 minutes later we check the porch and our food is now there although no one knocked to let us know and there was no text or any notification that our food had arrived. $50 is a lot of money to most people but especially to a military family . We understand paying extra for delivery and we wanted to treat the kids who were having a friend over but this experience and the cost was so poor that we will be taking a long break from Chuck Fil A. read more

chick fil a is amazing!!!!! there employees are awesome and nice! and i love the fun pictures on the walls!