I would've never believed that a Chick-fil-A would consistently offer poor customer service. I'm now a believer. In the course of multiple visits our orders have been wrong. These visits all occurred in the drive thru. The food quality is good, but the franchise isn't providing adequate training to their staff. Helpful hint, check your order before leaving the drive thru. read more

You know when Chick-fil-A messes up the world is ending. The last several times we have gone through the drive-through something has been wrong: regular soda instead of diet, no egg or cheese on a chicken egg and cheese biscuit, and a regular biscuit instead of an English muffin. One time we had to wait almost half an hour for our food. Definitely not cool. Some of the kids that work there are very unfriendly and look like they hate their lives. read more

A fine experience here, as is expected from Chick-fil-A. Fast and friendly staff. Food served hot and as ordered. Restaurant is well maintained on the inside and out. Double lane drive through. Large parking lot. Easy access. read more

Service here is not good and they don't care about their customers. I have been trying to forgive them but tonight last straw. Don't give the order to the customer and when u call that don't offer anything for the fact that you have to drive back and you food is cold. Other than a free cookie. I will never visit this location again. read more

There is a meme that says," Even when Chick-fil-a is wrong, they are right." I agreed with this meme for the longest up until yesterday. They are the holy grail of fast food, in my opinion. Yesterdays experience was disappointing. I arrived at 2:33pm and walked out at 2:55pm. It took forever to order and to receive my food. Although the staff were nice, they seemed to be short staffed and needed help getting food served. They had a long drive through line, so I opted to go in thinking it may be quicker. It took forever and my food literally sat on the counter for minutes just waiting for someone to see it and give it to me. My fries tasted old and I was overall disappointed. The trash cans were overflowing inside and people were just standing around patiently waiting. I don't mind waiting, but I do mind waiting and getting served cold food. Unacceptable. read more

Chick-fil-A - Old, cold, fries after waiting 20 mins between ordering and leaving with my food. - Fast Food Near Me - Sanford, North Carolina

On the morning of June 6, 2024, I ordered the 10 count box of chicken minis. After arriving at my destination about an hour later, I discovered some rolls had no chicken. The rolls that had chicken had very small pieces as if they had been cut into thirds. How does one get a restaurant to provide what is advertised in their ads? Answer: From now on, I don't move from the serving window until my order is checked and issues addressed. read more

Our local Chick-fil-A gives you that above and beyond service from the time you order your food, until you have paid and received your order. The most pleasant experience is the smile and genuine service that you get every time you order from Chick-fil-A. read more

Service at this location is terrible! I've waited 15mins for food here before and this past week decided to order online before I arrived. Thankfully I didn't have to wait 15mins, but when the employee brought our food, they placed the tray on the table and walked away before I could ask where my drinks and condiments were at! So I walked up to the register and waited patiently and finally after a few mins someone gave me my drinks and condiments. As I got back to my table, my food was NOT hot. Then when I opened my nuggets, they were over cooked and maybe it is just me, but the nuggets are smaller...and they even counted some burnt ends as an actual nugget! I've traveled all over the US and this location is the worst I've eaten at to date! read more

This Chick-fil-A is terribly managed. I sat in the drive through line at 10am for 30+ minutes: 5 employees talking to each other instead of taking orders. Finally it's my turn to order at 10:29... i place my order and she then states it turned 10:30 and I can no longer order breakfast. Absolutely terrible! read more

Today I had first bad service at chick-fil-a in Sanford. I went inside the restaurant placed my order waited 30 minutes. I waited in the area where someone was going to call my name. No one called my name. I finally asked them about my order she checked could not find it. She then checked mobile area guess what they had placed it on the table. My food was cold. I will not go back to this place again read more

Came here around 1pm on a Saturday afternoon and there was not a line, so I was surprised but there were many patrons on the inside. It was speedy as always. I thought the chicken was cooked in old oil necause it looked old but it was so good, it had to be cooked correctly. It was hot and fresh. As always, the forget to pit the avocado lime sauce in the bag but I check my order before I leave the window. Ambiance outside is looking good. They are doing some beautification. 5 it is. Definitely recommend. read more

Chick-fil-A - Spicy Chicken Deluxe and I always eat it with the avocado lime sauce. - Fast Food Near Me - Sanford, North Carolina

Food is as good as any other Chick-Fil-A, service is slow though. Don't recommend ordering online prior to getting there. Could've gone through the drive thru twice in the time it took me to get my food, and I ordered 20 minutes prior lol. Makes no sense. read more

I'm not sure if they have someone new working in the back today or the pressure of rolling a burrito is too much but I ordered a burrito and got a ball of something. All the contents of the "burrito" didn't even make it on the inside. read more

This chick-fil-a location the worse when it comes to making sure everything is in an order. I've been to this location a handful of time and every time they forget something. Definitely not worth the visit, unless you want to waste time driving back for something that was missed. This particular day I ordered 3 kids meal with 3 apple juice, I only received 2. I also placed an order for grilled nuggets, subbing fries for a salad with avocado lime dressing. I only received the nuggets and salad. The fork and salad dressing was missing. We also ordered 4 milkshakes, all 4 were missing straws and 1 looked like milkshake was spilled on top of the lid. No one bothered to wipe it before serving. Don't waste your time unless you have time to waste. read more

this chick-fil-a won't do lunch early. even if it's 5 mins .. and they make you get out of the line till 10:30 if you're wanting lunch.

I go to Chick-fil-A in Sanford, several times a week. The employees always have great attitudes even when they seem to be short staffed and/or super busy! The food is always great and hot. read more

this is the worst chic fil a I've ever been too. they have a bunch of untrained kids working here and can't even remember to put a straw in the bag, much less the sauces. and whos gonna eat chic fil a without any sauce? never will I go back. read more

These people really know how to do efficient. They are amazing. Every time that I use their App, I am amazed at how long the drive throughs are and then with the App, my order is ready and accurate in an incredibly short time. These people are also super friendly. read more

The service in this place is horrible. They are so "friendly" that they end up taking way too long to take people's orders. If I'm the third car in the drive thru waiting to order I KNOW I will be there at least 20 minutes. It's ridiculous. They need to balance the friendliness with speedy service, and it's all leaning friendliness right now. read more

Normally all Chick-Fil-As have long lines but they are quick, unfortunately this one definitely not quick. They didn't had people outside like others do. Really really slow, just be patient. read more

I love cfa & this location is always amazing for breakfast but I don't recommend coming here past 7pm, even though they close at 9 they're always out of macaroni & the past 2 times I went they had no salads read more

Why is it that busier Chick-Fil-A locations can have orders ready in a couple minutes but this one takes no less than 15 minutes every time I come here. 3 people working the front during your peak breakfast hours is simply laughable. Trash location read more

Been here plenty of times in the past 7 years since I started traveling to Sanford. Everyone is super nice and helpful. Food is good and they get it out as quickly as they can despite it almost always being packed. read more

I placed a catering order and was assisted by Jeff upon arriving at the restaurant. He was so caring and accommodating. He ensured that everything was in the order by going over everything as he handed it to me and also helped load it into my car. He was such a great help to me and I appreciate his amazing service! read more

About 9:15 today. We always stop here on our way to the beach. Today the greeter on the head set was beyond pleasant. The food was very hot and fresh. The only negative is the server at the window didn't even look our way and even after we said thank you and thank again no response. I pray he was just having a bad morning and that his day gets better and that he will be blessed. read more

Terrible management. The managers are rude to customers and disrespectful to staff in front of customers. I've seen multiple people talk down to their coworkers in this restaurant and every time the situation never gets de-escalated the management let's it happen which causes a problematic staff and they wonder why no one gets along in that place. I've had multiple friends work here in the past and they have done nothing but work effectively and efficiently but we're fired, they look like they have their mess together but I promise y'all do not want to eat here. I'd rather get my food served by people who actually care how their staff is treated and not just pushing people around to get the higher buck. Do not eat here. read more

We went through the drive-thru Wednesday evening 08 21 2023, The person standing outside of the window was rubbing the palm of her hand and fingers all over her mouth and nose. Then, she took change for the car in front of us with those hands. After this, she picked up the bag of food. While she was waiting for food we ordered, she was picking at her hands and rubbing her mouth and nose with her hands. I looked for a bottle of hand sanitizer in the window as we approached. There was not anything there! Then, she repeated her snot and slobber routine. Although she did not touch the food inside of the bag, anyone touching the outside the bag would transfer her germs to their sandwich from the bag. I will never return to this restaurant again. I do not want to her the nose and mouth germs from her hands and money she handled on my food or even on the bags and wrappers containing the food. This is a nasty, nasty thing, and if you do not take note of it you are eating their snot germs. Did they learn anything about Co-Vid? No, they did not, particularly this person. read more

Very poor customer service, very disappointing for Chick fil a ice never experienced such poor Customer service at any other location. This makes me sad to have to say this bc I love Chick fil a. read more

This is our normal location. We have never had an issue here. Today is the first time I wished I would have checked the food before we left. The kale salad consisted of maybe 4 bites and it was drowning in the dressing. Like eating a kale and dressing soup. The fries were so salty that both orders went uneaten. What's with the 2 napkins for 3 meals? Hoping it was just an off day. But check your order before you leave and request napkins! read more

I usually choose this location when I need my food quick and don't have time to check the bag. Today I am super disappointed with the service. Not only am I missing the dressing for my salad. But I am also missing my receipt. I ordered $51 worth of food for myself and 3 of my coworkers. Now we are unsure of how to split the bill. I have tried calling 4 times and no one has answered. Truly disappointed. read more

Attempted to order with the app however the app would show an error message and not allow me to complete my order. When placing the order at the drive thru the lady seemed to struggle. Once we arrived at the window we were told to pull around bc the kitchen was backed up. After parking our food was delivered to us however the order was incorrect. This is not a reflection of the service I expect to receive at chic fil a. read more

Do not apply to work here. It's not worth it. The management is absolutely horrible, very petty, and immature. You'd never know it was being run by people that are supposed to be adults. They do not treat employees equally. My daughter started working there in Nov of 23 when she was 15 I will say they follow the rules for 15 year olds having to work there but that's about the only positive. The equipment is garbage they are always having something go out fryers, heaters, iPads, headsets. There policy is no colored hair, no nose piercings, no fake nails, no necklaces, etc, but it seems that policy only applies to certain people. While I understand that Chick Fila is a Christian company you also need to evolve with the times to keep employees. My daughter was almost written up for having fake nails that were super short and a solid color and some days it was fine she had them and others it wasn't. Same with her nose stud. She was told as long as it was a stud it was fine then the policy has been thrown in her face about it a few times. Conflicting information. Management sets you up for failure. She asked to have April 20 off blocked it out in the scheduling app but was scheduled anyway. Messaged in the same app to say she would not be in Friday and Saturday a manager messaged her directly and told her to speak with another manager about her employment on Saturday when she didn't show up. In the Text from the "manager" (said lightly) it talked about immediate termination. So she messaged a day or two later to ask if she was fired since she was still on the schedule. She was totally ignored (this is a problem with management too total lack of communication and they do not respond if you ask a question). Today she picked up another employees shift. She messaged a head of time to make sure she was on the schedule and was told by Ashley who approved the shift that she was. She went all the way up there only to be told she was fired. The also had been unprofessionally telling other employees in front of customers about it and they were All staring at her as she walked in. All that was uncalled for. Why make her unnecessarily go up there when she asked ahead of time. Mind you there have been others that were no shows that are still employed there. There are also girls employed that have fake nails. Check out instagram they are pictured. There are also girls with nose rings and colored hair. Guess if you do decide to work there kiss up and be a favorite so you can do what you want. read more

Out of maybe 8 times I've been here, 2 times the drive thru forgotten an order and half the time they forget the nugget sauces, WTF!

How much can I say about the joys of dining at Chick-fil-A! We haven't always had this option in town. Years ago we had to get our fix at the Lee County Hospital cafeteria where Chick had an outpost! The chicken sandwich is to die for! The fries are always hot and fresh! And they treat their workers well with every Sunday off! No doubt it's one of the best eateries in town! Go get some nuggets! read more

Mr. Abhi does a wonderful job. I can always count on Chick-fil-A for reliable service and a consistent quality of food. However, it's people like Mr. Abhi that really make the experience special. I can tell the kid works as hard as he can specially bringing out curb side orders in the heat. He's always running, cheerful and never has a bad attitude. It's good to meet positive people after a long day: on of my favourite fast food restaurants read more

Came here twice this week. A very nice and friendly staff. I would recommend this chick-Fil-a just for the custom service itself. They know the definition.... Food is always good, but the staff is what makes the difference. read more

This has to be thee SLOWEST chick-til-A I've ever been to... EVER.. I'm literally in line currently and I've been in this drive thru line for 20 minutes. This is ridiculous for a chain that PRIDES themselves on being courteous and quick. Total opposite. Don't go here if you're in a hurry. New management is probably needed. The staff seem down read more

I love the food but this Chick-fil-A consistently has the worst service we have experienced at any of their locations. It has the slowest drive through and they have forgotten to give us things for several of our orders. We only go here because it's the closest Chick-fil-A around. read more

Went through the drive through and my order was confirmed correctly but when I got to the window I was handed a medium items (I ordered large) I was also given old stale fries and missing the sauces. Sandwiches were good. Typically this location offers good service but this time I was disappointed. read more

2 really bad drive thru experiences... waited over 20 minutes for a sandwich after going through the drive thru and being told to "wait around front with my hazards on". Manager came out to apologize but food never arrived... pretty sure this is not how a drive thru is supposed to work. I will not be back read more