Excellent service once they came out to serve us. Food was hot fresh and delicious. Coffee was hot and fresh. I got all of the condiments that i asked for in my bag. The nuggets were nice size today. I was truly grateful for that. read more

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The food is good, but, the service is bad with orders mixed up or incomplete. staff needs to slow down and make sure orders are correct to ensure accuracy and efficiency from the start. Rushing through will cause bad reviews - so slowing down and getting it right the first time. I get it volume of sales. read more

I recently placed a very large, very specific order for some out-of-towners. Isaiah, the catering manager was beyond helpful, thoroughly professionally, and frankly, a delight to work with. I even added to the order a few hours later with no problem. The order was ready in time, separated according to the directions given, and enjoyed by all. This location was fabulous to work with, and Isaiah is wonderful! Highly recommend!! read more

Still the best location that stays on top of their drive thru and catering business. John is 100% read more

Chick-fil-A - Fast Food Near Me - Shreveport, Louisiana

I really enjoy going to Chick-fil-A on Youree Dr. Keisha and Donte are the best employees. I have a great experience every single morning because they have great attitudes and are very welcoming. I love how Keisha always smile and remember my order. It really makes a difference when employees care about their job! Thanks Keisha and Donte for a lovely experience . Please continue to be amazing. See you both at my next drive thru visit! read more

we have been to this location many times. always great service and super quick! today we came in for breakfast instead of the drive thru. we were immediately greeted by john davis. he was extremely kind and welcoming. he also double checked and made sure we got everything we ordered. the store was super clean and the music was just right. love this location, thanks john! read more

A dozen workers were on staff, but all of them were sitting around playing on their phones. When we ASKED them to GET OFF THEIR PHONES and take our order in the drive thru, the worker was so annoyed at being asked to do her job. Definitely not at all what I expect from Chic-Fil-A. read more

Food was great. The bathrooms were clean. The staff was polite and professional. Couldn't ask for anything better.

Shame on the management and owners and operators of Chick -Fil-A Youree Dr. Shreveport, La. Today it is in TRIPLE digits and you have these young workers outside without any respite in sight. No tent, water, misting fan absolutely nothing! Both of the young ladies working the drive thru were flushed and overwhelmed from the heat. Even the tablet overheated and glitched during the ordering. This is unacceptable and I hope they take better care of their employees and not continue to put PROFITS over PEOPLE! Shame on you! read more

Stopped by to get breakfast for a class, and my order was shorted a few sandwiches. I contacted the store and they (John Davis in particular) bent over backwards to make it right. I really apppreciate him going above and beyond. For the record, my office staff voted on whether we wanted a refund or food, and of course we chose the food, because it is always the best. read more

This place is always crowded but they have drive thru down to a science. This trip, I ate in. I love the pimento cheese-honey sandwich they have brought back!!! Staff was friendly and happy. The restaurant was clean. read more

Chick-fil-A - Fast Food Near Me - Shreveport, Louisiana

Drive thru slow, told to park and wait. My food took over 30 + to get to me and still currently waiting

Worst service EVER. Ordered for delivery through the app for work and the total was $115. Told me they could NOT bring my food that THEY FORGOT back up here and said they would "remember me" for next time. Manager talked bad about me while on the phone and could hear it. Very disappointed. Wish I could give it 0 stars. Forgot a cool wrap and 8 count grilled nuggets and told me to come get it. RUDE. read more

Service...I mean come on. Chick fil a used to be known for its great service. First it was the unprofessional conversations in drive thur. Items were wrong and everything had a residue of honey on it. Do better. Just do better. read more

Y'all know what Chick-fil-A is- tasty fried chicken and delicious shakes with clean, pleasant people taking your order and bringing your food. It's clean and bright inside too, but I almost always just drive through. read more

They've been slacking lately. I ordered a lemonade with strawberry syrup ($.30) I also ordered a spicy deluxe w/pepper jack & received just the spicy chicken w/ pickles. read more

Chick-fil-A - Two small strawberry pieces (none at the bottom) - Fast Food Near Me - Shreveport, Louisiana

The staff at Chick-fil-A are usually extremely friendly and helpful. This one, I felt like I was bothering the girl taking my order. The fact that I like chick-fil-a and know exactly what I want worked in my favor. As usual the food was its normal good standard. read more

Dine in, drive through.... It won't disappoint... Ever. Been here several times over the years always I. And out quick and the food is always fresh! read more

They have a seriously uncomfortable drive they situation for covid. It involves traffic cones and a snailing around the parking lot. The food is good, though I would call their nuggets nuggets though. They're more like big not crispy popcorn chicken. Waffle fries are aite. read more

Chick-fil-A - Fast Food Near Me - Shreveport, Louisiana

The food is really good and it is alway hot. The drive thru lines are easy to get in and out.

Great experience at this location. I had several orders & absent mindedly left without some of my order. Drove off, realized what I had done, & turned around. When I got back the gentleman that took my order recognized me & went to grab my food. Even though he was in the middle of a break he popped up to grab my food which he had placed under a heat lamp! What service! Thank you for leaving such a good impression on me & for taking pride in your service. Food was great, as always. I would go out of my way for this location. read more

Very disappointed...with Chick-fil-A I had my order repeated to me in person and seems like this place never gets it right.. read more

Chick-fil-A - Does this look like nuggets? - Fast Food Near Me - Shreveport, Louisiana

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I'm a big fan of Chick-fil-a. This location seems very busy. Not sure why they do not open a second location in Shreveport to help stem the crowds. Food is usually good, however they are so busy that mistakes are often made on orders. Obviously that happens everywhere. Just seems to happen more often at this location. Also, it is VERY apparent that drive through customers are their priority. There is no open parking at the restaurant at all. You have to park at a neighboring business and walk across traffic/drive through lines to get to the lobby. The lobby customers will get food eventually, but it's very apparent that both delivery and drive through is #1 now. Large area now blocked off for the outside crew to take breaks. Need something? If you can get their attention, you can wait at the front for it. I really hope they can get things back in balance. Eating in your car was the way of life in 2020, but thankfully we're moving back to a more normal life. read more

Chick-fil-A is normally known for its great service and speedy time frame.However this morning around 9.25 am , I inguired about a order togo.A young man stood up I believe name was Blake and I asked him where do I go? Normally, they have a shelf available. He looked me in the face while all his peers heard him including a manager, and stated don't talk to me I'm not on the clock.This is when I was taken back.you have to be on clock to answer my guestion.All his peers including manager made an excuse for his behavior by saying he always act like that.poor sevice!!! read more

Just stopped by for an ice cream cone and extremely disappointed with how it's now half the size it used to be. Still had to wait in a long drive thru line for an amount of ice cream barely taller than the cone. Was gone in about 2 bites.:( read more

There is no doubt that Chick Fil A does everything right. From speedy service, to orders always being correct, delicious high quality food, and impeccable staff that truly puts customers first and is unrivaled by any other fast food company. It's always a hit and I go at least once a week. Quality goods served with a smile. read more

Chick-fil-A - Chargrilled Chicken Cool Wrap with ranch. Delicious!!!!! - Fast Food Near Me - Shreveport, Louisiana

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Super friendly employees. That is a huge plus here. Other fast food managers really need to take a cue and try to pattern after them. There are fast food wage employees with good attitudes to be found, just be selective in the hiring process, provide a good working environment for them and treat them well. They get the food orders filled quickly too. That being said, I have had quite a few issues with an elderly man not taking my order correctly. I speak loudly and slowly but it happens a lot with him. I simply make sure to get my order taken by another person. It seems they often hire a lot of 1st job kids which is fine but when it gets super busy they run in to issues that keep requiring an overly busy supervisor to come over and over again to a still confused kid. I think they need to keep them off during the peak times until more trained. The supervisors are always quick and eager to correct any errors. The other issue I have is the frequency with the shake machine being down or being out of something. Their special sauce rocks! My kids especially love their tasty grilled chicken nuggets and I've been observed swiping them at times when they are distracted. Soft mints! Grab a free soft mint before you head out. read more

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The line was long but moved quickly and the staff was polite and courteous. Food was great. read more

Placed a curbside order to pick up just a drink- was there and checked in for 25 minutes watching people come and go receiving their orders. When I finally got someone's attention to ask they went inside and checked and said it had just been sitting there the whole time and that "they don't normally check for those things" read more

The manager checked me out today when I ordered my food . I asked for a #2 which does NOT have cheese . She asked me what cheese I wanted so I told her a #2 does not have cheese and she got very rude with me calling me a liar and saying I was wrong . I ignored it and said no cheese . Then I asked for a #4 20 count nuggets she then told me it did not come in a 20 count once again calling me a liar . BOTH of these items are on the screen behind her head ‍ when I asked to speak to a manager she rudely "yelled I am the manager that's why I don't know why u have a attitude " also she rand up my #2 spicy chicken sandwich as a #3 which is not what I asked for . Yet she claims she is a manager . Yikes Very poor management . Will never come back to this location . I will drive to bossier if I have to read more

This is a review of my most recent experience. Chick-fil-A has always been a top tier fast food restaurant in my opinion. Therefore I was disappointed when I returned home after ordering and receiving my food that my 8 count nuggets weren't anywhere to be found! I have gotten into a habit of not checking my order when getting Chick-fil-A because normally everything is as it should be. Now I will be checking every time, since I was really looking forward to those nuggets. As much as I hate to leave a 2 star review for a otherwise normally outstanding restaurant, I conclude my review. read more

Customer service is horrible... I'm door dash and I've been waiting for these people order for 20 mins

Man we had a awesome experience at Chick-fil-A I highly recommend the number eight grilled cool wrap it's off the chain chicken delicious read more

Chick-fil-A - Fast Food Near Me - Shreveport, Louisiana

Absolute trash service. Twice now I've ordered one drink for curbside and sat for 15 minutes and not gotten it until I called over an employee to ask about it. Curbside was empty when I arrived, it was 3:50 in the afternoon when I ordered - no reason for a drink to take that long. I'm done with this chick fil a. read more

Not sure what's going on with this place. A year or two ago I would have said this is the pinnacle of customer service, a gold standard other establishments should aspire to. Unfortunately it seems like the opposite has happened, and poor practices have rubbed off here. Everyone used to be so helpful. Now they yell at you in the drive thru. No smile, no nothing when you get your food. Just like any old fast food place anywhere. Maybe inside service is better. Sigh read more

I LOVE chick-fil-a!! BUT this location has very poor guest service. I have been to this location several times and every time I have been there was always an issue. -Rude management -Rude employee's -Wrong orders -Always out of chicken nuggets I work in Bossier and Shreveport and I definitely prefer going to the Bossier location just because of the guest service. You hear all the hype about chick fil a, but this location doesn't serve that any justice... I work in the guest service business as well (as a district manager) and change will always start with management! read more

Tasty chicken strips, cute delicious nuggets, good taste sandwiches, sweet coffee (but I kind of like it) and yummy dessert. I love Chick-Fil-A. Every time I went there, I got good service every time too. read more

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Hands down! This is one of the BEST Fast Food spot in the city! The food is always fresh.. The customer service is always friendly and your order is always accurate! I love just about everything on the menu! The only thing I dislike is they're closed of Sunday, but what the hell.. I'll get over it. read more

This was my first time eating at a Chick-Fil-A, and I must say Kelly brightened up a lousy day. I was driving home famished and exhausted around 7pm, so I decided to give it a shot. I went through the drive-thru expecting the typical experience when I heard a charming voice, "Hello, I'm Kelly. How may I serve you?" Not only was she as chipper as could be, she actually told me to have a blessed night when I completed my order (the loaded spicy chicken sandwich). I drove home with a smile on my face. Thank you, Kelly for turning my day around. Oh right, the sandwich was excellent by the way....tasty and every bite had all the ingredients, the staple of a good sandwich. read more

This location has some of the worst customer service I have ever experience. The employees are uninformed on the menu and never seem to have a menu when your order is being taken. The employees are rude. It is such a waste of time to go here. read more