This place is hit or miss. One minute people care, the next minute they don't. Employees spend more time flirting than paying attention to the customers once you get to the pickup window. They don't pay attention. Won't bring you what you asked for. They just dump your food and walk off. Where is the training on how to use the equipment when ordering or taking payment? Stand in front of customers and you have to pull from muscle memory the menu because lord forbid if you try to see it. Make sure you buy bbq sauce at the store before coming here because one thing of bbq for 30 nuggets won't cut it. I know it gets packed, but things have to get better at this location. I've seen the Owners on TV and if they say they are there 3 or 4 times a week, we'll you could have fooled me. read more

When you order a medium fries, you expect to get medium fries. Not amount a small fries and a medium container. Absolutely ridiculous. Giving them 1 star because the customer service overall is ok. read more

What can I say... if you love Chick Fil A this new location is clean, excellent, and filled with friendly staff as most locations are. Also wanted to note that this location is black owned. It is great to begin to get some great food options in the area, as I grew up here not having a ton of options in walking distance. The delivery option works great and we often get our food in hand in less than 20 minutes Loving the new location read more

I came to the Chick-fil-A grand opening on Thursday July 07,2022. It was a Wonderful experience for an opening day. Everyone that works there was so friendly and helpful. Thanks Chick-fil-A! I will be coming back. read more

1st visit. the staff forgot my milk shake drink. i have to go back in line and ask, so I showed my receipt. took about 10mins. they gave my coworkers discounts but not me =( and we're all in uniform. 2nd visit, I ordered 3 sandwiches to go for lunch, but got two instead but as a first responder, I didn't have time to return and had to respond to my duty. Just double check your orders. read more

Near my house so I had been wanting to check it out. Inside was impressive and I could see myself having a meal to eat there. Huge staff, so many employees they were running into each other. I had the spicy chicken sandwich with several sauces. The spicy lives up to its name. For the price and quality it's a good deal read more

If I could give 0 stars I would! They always get the order wrong or they give my order to another client. Tried calling them to tell them they messed up my order and never answer. Chicken I ordered was bad. Customers fighting in the drive thru, this place is just a mess. read more

This review is for the owner and operator, Amber Thomas, not this specific store since I haven't had the opportunity to dine there yet. I wanted to thank Amber and her team for connecting with us, Steele Canyon High and supporting our fundraising efforts with the class of 2024. Amber kindly responded to our request of 200 delicious chicken sandwiches and even showed up herself to deliver them to our campus. It is clear that Ms. Thomas cares about the Spring Valley community. She is a gem. read more

This was my first time coming in to try chick-fil-a and i can honestly say i was honestly very impressed how fast the service was and how good the cashier was with helping me navigate the menu. Also josue (sorry if i butchered the name) is a very good worker saw him as soon as i came in until i left working especially hard making sure everything was well with customers and went out his way to give a customer her card back, definitely would recommend! read more

Chick-fil-A - Fast Food Near Me - Spring Valley, California

The worst chick fil a experience I could ever imagine! The customer service is horrible. The drive through is slow and there is no care of the customers. This is my first bad experience with this chain, I'll never be back here! read more

food is always extremely fresh, like seriously this location never disappoints. for some reason it's always consistent. chicken is crispy and juicy, fries are crispy and hot. they also have the fastest service of any chick-fil-a location i've been to. the drive thru is crazy fast read more

Forgot my chicken in my Sandwich, forgot the mac and cheese and got our drink orders mixed up. We even paid for extra chicken in the salad but that wasn't even much. read more

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we waited for about 20 minutes for our food in the drive through and along with the soda holders being filled with soda which we now know they gave us a broken cup and the soda fell on our floor in our home and we order nuggets and those didn't come either. so missed my order and gave me a broken soda cup that spilled read more

I don't know what it is with this chick-fil- a. I've been here 2 times and both times they take someone's order, who got here after me, before mine. The dude in the drive thru stares at me and goes to the car that's pulling up after me. Idk what it is. This chick-fil-a is tainted to me now. I'd rather drive a little further to not feel like I'm invisible. Slow line too. This is a chick-fil- ( D- ) not a chick-fil-A.they don't get an A at the end. read more

When to get a chicken salad i asked for the chicken to be hot. When I got home, which was no less than a few minutes away. Chicken was cold and there was no dressing in the bag. This has been multiple times around this time of the evening would rather go to LA. Mesa next time. read more

How come this location does not have the crispy bell peppers that usually come with the Cobb salad. I'm sad and I hate having to drive down to La Mesa where I know they always have it. read more

This has honestly been the worst experience I have ever had at a Chick-fil-A® I worked at a store for 3 years I know what the standard is. Every time we mobile order and pick up from the restaurant they get something on the order wrong. Literally every order we have ordered from this Chick-fil-A® has had something wrong. So we finally decided maybe it's just this location... read more

I always get the worst service here. It's right by me, but I'd rather drive to La Mesa to not deal with the workers at this Chick-fil-A. I made the mistake of going here for convenience, instantly regretted it. Take the extra 10 minute drive to Grossmont Chick-fil-A for good customer service. read more

Stay away from the drive thru! This location in Spring Valley has the worst drive thru service. The management cannot figure out how to get the drive thru line to function! The staff consist of nice very young people who are doing their best but management has apparently not trained them properly. They should go study the La Mesa location. Plus, the roll served today was as dry as sawdust! Poor quality control. read more

LOVe this placeee everyone is super nice ! Line moved really fast tooo!! Will come again :)

Congrats on the new owner of this location. I love how ethnic the entire store is, widespread opportunities are given is apparent, customer service here is amazing. I even got my drinks refilled while sitting down eating. Definitely a plus. They aren't shady with their sauces either. Clean facility as well read more

Thank you so much Tony for going above and beyond to take care of me and my family today. You don't get that good of quality service anywhere nowadays , so I wanted to say thank you for the wonderful customer service and help! I appreciate you! We will back soon specifically because of you! Have a beautiful day! read more

I am writing this review as a humble note of appreciation for the outstanding customer service provided by CFA highway 125 & Jamacha! I was impressed with the welcoming atmosphere. The service was prompt. The food was delicious. Their fresh-squeezed lemonade was nectarous. Last but not least, I felt appreciated as a customer. read more

Food was amazing the cooks must be doing a great job because my nuggets were so good fries were perfect service was fast and the workers were really nice read more

I ordered some food and only got half of it I called them up got a recording never got a response back very disappointed I don't recommend this place read more

Everytime I order from this place my order is never complete. Especially when I'm ordering through doordash. Check the receipts and make sure you're putting the right orders in the bags including the condiments. read more

I went in and ordered the grilled nuggets meal. Pretty simple right? I guess not because I received the normal fried nuggets instead. I have an allergy and cannot eat the normal fried nuggets and asked for what I ordered. I was told to wait and they would bring me my correct order however they wanted to recharge my card for their mistake. This is after they made me wait 15 minutes and I was starving so I asked to be refunded. The white male manager named Joshua did not even give me a full refund, only giving me a refund for the nuggets portion of my meal. As a person with food allergies I just want to be able to eat what I ordered and not be discriminated against. I wish I could give this place ZERO stars but yelp is forcing me to give one. read more

Great food, prompt service nice furnishings. People are polite and maintain a neat dress code.

this taste disgusting. It was rotten and had a bunch of bugs and it was like green. The food tasted awful, and the people that were serving me stuff were really mean so it had extremely bad customer service. read more

This has to have been my worst Chick-fil-A experience. The drive thru was unbelievably slow. I was so convinced it would be quick that I started a timer on my phone to show my husband how quick it would be. Joke was on me, because it took over 24 minutes to get our food. There were only two cars in front of us on our side of line. There was no reason for it to have taken that long. I really wanted to cut the girl taking orders some slack because while she was kind of slow it seemed like she might have been new. But the we get to the window and that was just an insane wait. And then after those 24 minutes our food was wrong. The bag had the right label on it,.but the food inside was wrong. The worker didn't believe me when I said it was wrong because the bag label was right. Like no. Look inside the bag and read the label on the sandwich box. That box does not say chicken sandwich with no pickles. Management needs to crack down on that mess and train their employees. read more

This place is awesome!! My food was great and hot on point. I will keep going to this location!! The owner was there and I was able to talk to her. That was cool!!! read more

This location is a joke. I've waited 3 months to review it, in hopes that it will improve. Mac and cheese is always burnt, other reviewers have the same complaint. This is a fast food eatery but please expect to wait average 20 minutes for your meal after you pay. Also, worst customer service at the drive thru. I ask for my receipt and the clerk says I'll get it at the window, I get to the window and everyone there is engaged in a personal conversation and act so confused when I ask for my receipt. I never have these issues at the La Mesa location. read more

The slowest food service I've been through ‍ and they are a new location....bad training!!!.....I go to the one in national city, much faster and they have more employees to assist read more

I went into this store and as I swore would not because of their owners view of LGB people so I've never had a sandwich there. I asked if there was any gay folks working there? They said yes so I ordered a sandwich. This was bad. Not a little bad but really terrible. Like they cleaned the grill with it. The chicken was overcooked and in three pieces. This was an obvious attempt at getting even with the customer asking questions. read more

Placed an order online gave myself a good 15 minutes for the food to be ready so when I arrive I'll just pick it up instead when I arrived the website asked me to say "I'm here" so I pressed the button and took another 15 minutes to 20 minutes for the food to come out. The whole point when you order online and pay for it online so you can cook the food get my meal prepared so when I arrive it would be ready.l but instead they prep it prepareit until I get there is pointless should've just got in line in the drive-through I would've received my food faster. read more

Food is great. If you order through the app doesn't matter they wont attend you at the pick up line . I ordered a mac n cheese & wasn't informed they ranned out of the item. If i don't check I wouldn't of received a refund for it. Staff was a bit upset when i asked for an extra sauce. Other than that everything was great. read more

It's good the only complaint I have is you can't order normal food during breakfast time. Other chick-fil-a have let me order just wait more time. read more

Guy at the drive-thru was flirting with his co-worker beside him and messed up my order. I orderd a chicken sandwich with no tomato and a frosted coffee. They gave me a chicwn sandwich with tomato and a shake. Always have to double check your order. read more

This place does not have it together, too many kids working with no experience, you wait too long & there ordering process is confusing. Training has been inadequate. Management needs to step it up if they want this place to succeed. read more

Honestly I've been to this Spring Valley location a few times now & all times I'm met with a rude/impolite staff member at the drive thru. Out of all other locations this one has the worse customer service. The staff here are not friendly, seem to not be trained like other locations. read more